In shopping district
With a stay at this South Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. La Isla and Plaza Caracol are also within 2 miles (3 km).
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, along with volleyball.
Free WiFi, LED TVs
The 155 guestrooms boast modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities include free local calls, free bottled water, and safes.
Jan 13, 2021 by General Manager Hacienda Buenaventura Hotel
Dear Mr. Dunlap: I personally thank you for sharing your evaluation with us; It is thanks to this that we know that we still need to make an effort to improve and be able to offer you services that meet your needs. As you talked with mr. Giovanni in the hotel, we are taking very important actions to improve our food quality. Please, give us the opportunity to serve you again in order to change your perception. For all of us who collaborate at Hacienda Buenaventura Hotel & Mexican Charm, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve. We sorry for not meet your expectations, its a compromise that we are going to work on that. Thanks a lot. Angelica Hernandez
Apr 2, 2020 by General Manager Hacienda Buenaventura Hotel
Dear guest: We appreciate the opportunity you give us with your comments, those are the ones that encourage us to continue providing the service that you and your family deserve. As it happened on your last trip with us, Hacienda Buenaventura Hotel & Mexican Charm offers a unique experience and historical tour of its kind by maintaining the style of an old Mexican Hacienda with the quality and unique service of Buenaventura hotels. Do not forget to visit us and again give yourself the opportunity to enjoy our 4 restaurants with themed dinners typical of Mexican cuisine and that well-deserved rest in our first level Spa, Piedra Viva. Thanks once again for your comments, we are at your service. With pleasure. Angelica Hernández
Feb 20, 2020 by F&B Manager
thank you very much for your comments are very important for us it is a pleasure to assist you hopefully see you soon in this house
Feb 13, 2020 by F&B Manager
good morning thank you for all your comments day by day we work to maintain that quality service and better always regret the situations that there had for climate issues and hope to give you the opportunity to live it again in this your home
Dec 22, 2019 by Guest Service Manager
Thank you for specifying your extraordinary opinion and calling it "excellent service." This is your home and here you have great friends
Sep 13, 2019 by Vanessa Zepeda
Dearest Averie, We are more than happy to know that you loved your experience as much as we love making sure everyone has a great time! Our staff members will be thrilled to read your comment! Thank you so much for choosing us as your hosts and for sharing your impressions with us and readers. We hope to have you back very soon! Greetings from Puerto Vallarta!
Jul 31, 2019 by Vanessa Zepeda
Dear guest, Thank you for choosing our Hacienda as the setting to your getaway. It´s a true shame that we did not live up to your expectactions, as I can deduce by the 3 out of 5 rating you have provided us. It would be of great help to receive your feedback, this way we make our service better day by day. Once again, thank you, I hope to hear from you very soon.
Jun 21, 2019 by Cesar Soto Gerente General
Estimado Huésped: Antes que nada recibe saludos de todos los empleados que disfrutamos de trabajar fuertemente cada día en este Hermoso Hotel. Es importante destacar que todos los comentarios de nuestros huéspedes son importantes para nosotros, ya que nos ayudan en la mejora continua. Decirte que contamos con Certificaciones de Seguridad e Higiene en todas nuestras áreas, los productos que manejamos son precisamente para cuidar la salud de nuestros huéspedes, no obstante lo que mencionas de los olores nos importa mucho por lo que ya hemos revisado los estándares de limpieza en nuestras habitaciones, solo para confirmar que todo está dentro de los parámetros establecidos. Me llama mucho la atención que te expreses de esa manera de los “locales” ya que no somos delincuentes, en puerto Vallarta nos destacamos por nuestra amabilidad, honestidad, cordialidad y calidad en nuestros servicios hacia nuestros turistas, somos una de las ciudades más amigables y seguras en el mundo, nuestro hotel hospeda más de 300 huéspedes diariamente y la mayoría se siente muy segura tanto dentro, hacia el club de playa y en la ciudad, lamento que tu experiencia difiera de la mayoría de nuestros huéspedes. Cordialmente,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a garden and a terrace. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Flavors of Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool.
Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only.
An outdoor pool and a children's pool are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.