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4.0 out of 5

"This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made me ... " More

By a verified traveler on Wed 28 Dec 2022

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Hotel Description

3.5-star beach property near Cruise Ship Terminal

Hotel Zone stay

With a stay at this Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Malecon. Hotel Zone Beach and Puerto Mágico are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 3 restaurants, a bar/lounge, and an outdoor pool. Take the free beach shuttle and relax with sun loungers and beach umbrellas. Unwind with a drink at the poolside bar and enjoy perks like a free beach shuttle.

Standard Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$223* Per night/room Feb 6 - Feb 7

Standard Room ROH Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room - with a double bed and a single bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 46 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (21) Couples (10) Family (14)
5 out of 5
This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made meals enjoyable. Cesar delivered drinks to our balcony. The food is very Mexican and strangely served at a cool or luke-warm temperature. The food is the least favorite part of the stay.

Posted by on Dec 28, 2022

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Comment from Hotel Management

Dec 30, 2022 by Janeth Saldaña

Dear Richard:Thank you for sharing your comments about your stay, as they encourage us to improve every day and be able to offer better service and better products, we hope to have you with us again.Happy New Year 2023, peace and love to you and your family, from the staff of Hacienda Buenaventura hotel & Mexican Charm

5 out of 5
The service was excellent.

Posted by , from LAKEPORT on Dec 12, 2022

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Comment from Hotel Management

Dec 13, 2022 by Alejandro Alfonso Guest Service Department

Dear James: Thank you for staying with us, and for your nice review. We are really glad that your had a good experience. We hope to see you back soon.

5 out of 5
N/a

Posted by on Dec 1, 2022

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Comment from Hotel Management

Dec 2, 2022 by Alejandro Alfonso Guest Service Department

Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso

5 out of 5
My family and I spent the first week of August at Hacienda Buenaventura Hotel and we did not wanted to leave. The hotel charm is unique. The service is amazing, everyone works very hard to make their guests' stay unforgettable. Food was fresh and delicious. Drinks were superb. The gardens are so beautiful. Would definitely come back ♥♥♥

Posted by on Aug 16, 2022

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Comment from Hotel Management

Aug 17, 2022 by Janeth Saldaña

Dear Rommel: On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience. Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve. We hope to see you again soon, thanks for your preference. Sincerely:

4 out of 5
I didn’t like that I came to my room and found one of the bathroom towels dirty…. I like the location

Posted by on Apr 8, 2022

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Comment from Hotel Management

Apr 11, 2022 by Customer Service- Buenaventura Hotels

Dear Georgina We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards

5 out of 5

Posted by on Mar 21, 2022

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3 out of 5
You get what you pay for. Rooms were fine. Room 108 had amazing air conditioner. The pool area was great as were the staff. Safety procedures need to be taught again, especially with salad dressings. I got horrible food poisoning from ranch dressing and missed an entire day of my vacation. We have come here for several year.

Posted by on Mar 12, 2022

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Comment from Hotel Management

Mar 22, 2022 by Guest Service - Buenaventura Hotels

Dear Craig, We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your experience in our resort and to read that some aspects of your stay did not meet our usual standards, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that your concerns will be addressed. Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back in the future. Sincerely,

1 out of 5

Posted by on Dec 20, 2021

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5 out of 5

Posted by on Dec 3, 2021

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3 out of 5
Slow drains in shower and sink receptionist couldn't tell how to get to suit and carried my baggage half way to room not good for the price of the room.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 13, 2021 by Customer Service - Buenaventura Hotels

"Dear guest, We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards"

About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Location Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Dining availability limited at one or more venues

Other inclusions

  • Transportation to offsite activities

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included

Property Features

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This Colonial property also offers an outdoor pool, a garden, and a terrace. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary toiletries. 32-inch LED televisions come with digital channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool. Open daily.

Nearby Activities

Recreational amenities at the property include an outdoor pool.

  • Casino nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 1
  • Massages
  • Reflexology

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.