"This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made me
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With a stay at this Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Malecon. Hotel Zone Beach and Puerto Mágico are also within half a mile (1 km).
All-inclusive
This all-inclusive property features 3 restaurants, a bar/lounge, and an outdoor pool. Take the free beach shuttle and relax with sun loungers and beach umbrellas. Unwind with a drink at the poolside bar and enjoy perks like a free beach shuttle.
Standard Triple Room - with a double bed and a single bed
Bed Count1 Queen BedMaximum Occupancy
3 Max
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 46 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
Everyone (21)Couples (10)Family (14)
5 out of 5
This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made meals enjoyable. Cesar delivered drinks to our balcony. The food is very Mexican and strangely served at a cool or luke-warm temperature. The food is the least favorite part of the stay.
Posted by Richard on Dec 28, 2022
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Comment from Hotel Management
Dec 30, 2022
by Janeth Saldaña
Dear Richard:Thank you for sharing your comments about your stay, as they encourage us to improve every day and be able to offer better service and better products, we hope to have you with us again.Happy New Year 2023, peace and love to you and your family, from the staff of Hacienda Buenaventura hotel & Mexican Charm
5 out of 5
The service was excellent.
Posted by JAMES, from LAKEPORT on Dec 12, 2022
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Comment from Hotel Management
Dec 13, 2022
by Alejandro Alfonso Guest Service Department
Dear James: Thank you for staying with us, and for your nice review. We are really glad that your had a good experience. We hope to see you back soon.
5 out of 5
N/a
Posted by Abel on Dec 1, 2022
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Comment from Hotel Management
Dec 2, 2022
by Alejandro Alfonso Guest Service Department
Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso
5 out of 5
My family and I spent the first week of August at Hacienda Buenaventura Hotel and we did not wanted to leave. The hotel charm is unique. The service is amazing, everyone works very hard to make their guests' stay unforgettable. Food was fresh and delicious. Drinks were superb. The gardens are so beautiful. Would definitely come back ♥♥♥
Posted by Rommel on Aug 16, 2022
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Comment from Hotel Management
Aug 17, 2022
by Janeth Saldaña
Dear Rommel:
On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience.
Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve.
We hope to see you again soon, thanks for your preference.
Sincerely:
4 out of 5
I didn’t like that I came to my room and found one of the bathroom towels dirty…. I like the location
Posted by Georgina on Apr 8, 2022
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Comment from Hotel Management
Apr 11, 2022
by Customer Service- Buenaventura Hotels
Dear Georgina
We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach.
With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service.
Kind regards
5 out of 5
Posted by Chase Owen on Mar 21, 2022
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3 out of 5
You get what you pay for. Rooms were fine. Room 108 had amazing air conditioner. The pool area was great as were the staff. Safety procedures need to be taught again, especially with salad dressings. I got horrible food poisoning from ranch dressing and missed an entire day of my vacation. We have come here for several year.
Posted by Craig on Mar 12, 2022
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Comment from Hotel Management
Mar 22, 2022
by Guest Service - Buenaventura Hotels
Dear Craig,
We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered.
We sincerely regret your disappointment with your experience in our resort and to read that some aspects of your stay did not meet our usual standards, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that your concerns will be addressed.
Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back in the future.
Sincerely,
1 out of 5
Posted by Abel on Dec 20, 2021
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5 out of 5
Posted by Abel on Dec 3, 2021
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3 out of 5
Slow drains in shower and sink receptionist couldn't tell how to get to suit and carried my baggage half way to room not good for the price of the room.
Posted by Jose on Oct 8, 2021
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Comment from Hotel Management
Oct 13, 2021
by Customer Service - Buenaventura Hotels
"Dear guest,
We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach.
With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service.
Kind regards"
About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues
Other inclusions
Transportation to offsite activities
Not included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Buffet-style meals included
A la carte dining included
Gratuities included
Transportation to offsite activities included
Additional gratuities accepted
All meals included
One or more venues limit dining availability
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All available beverages included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Property Features
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This Colonial property also offers an outdoor pool, a garden, and a terrace. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.
155 guestrooms or units
3 levels
3 buildings
3 dining venues
Built in 1950
Deli
Beach lounge chairs
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Garden
Bellhop
Smoking in designated areas
Bar or lounge
Bar by the pool
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Property shuttles: Free beach shuttle
Room Amenities
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary toiletries. 32-inch LED televisions come with digital channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
LED television
Digital channels
Shower
Housekeeping (daily)
Local calls (free)
Hair dryer available
Safe
Toiletries (free)
Telephone
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.
Nearby Activities
Recreational amenities at the property include an outdoor pool.
Casino nearby
Golfing nearby
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hot stone massage
Deep tissue massage
Number of treatment rooms 1
Massages
Reflexology
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Stair-free path to entrance
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 6
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No elevators
Property confirms they are implementing enhanced cleaning measures
Children stay free
Service animals not allowed
Individually-wrapped food options are not available
Number of children who can stay free - 2
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
A late check-out fee will be charged
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is 3.7 mi (13-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive.
This property is a short 5-minute walk from Hotel Zone Beach and 1.4 mi (3-min drive) from Playa Las Glorias. Don't forget your sunscreen!
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive does not offer free breakfast.
No, there is no casino at this property, but Vallarta Casino (2-min drive) is nearby.
Check-in is from 3:00 PM - anytime.
Free parking is not available at this property.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive features an outdoor pool.
There are 3 onsite restaurants, offering options like Mexican cuisine and pool views.
Pamper yourself with a day at PIEDRA VIVA, where you can enjoy reflexology and massages.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is 1 mi away from Puerto Vallarta.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
