Book a hotel near Tulum Mayan Ruins, Zona Hotelera

"Pros: very kind and friendly staff, AC was cold, food was amazing, very quiet/no parties nearby and you’re surrounded by the jungle. Rodolfo was awesome! Cons: property is very run down, nowhere to put your clothes, tiny rooms dimly lit, isolated away from town, no outside packaged food or drinks allowed inside the park, reception does not sell food/snacks after the restaurant closes and your room does not have a mini fridge. If you’re diabetic or have blood sugar complications I highly recommend you do not stay here. We ended up paying to upgrade our room half way through because the room was so small and the walls were mouldy/bubbling from the humidity. Our upgraded room had fly larvae crawling out of the drains in the shower. You can’t flush your toilet paper down the toilet due to poor infrastructure (common in Mexico but we were not warned). They didn’t have updated menus for their restaurant online prior to us booking, and didn’t have any cheap snacks to grab & go. You’re stuck paying 300-600 pesos for a taxi ride to town for food, going to another resort for expensive food or paying 350-1500 pesos at the restaurant for lunch & dinner. The beach lounge beds are also falling apart and do not look like the photos on their website. We saw the negative reviews and figured some people are just high maintenance, but for the price we paid, what we were expecting and our overall experience we have deemed the negative reviews true."

"Good "

"The restaurant on site is excellent. They close at 6, so mostly breakfast, lunch or early dinner. The beach bungalows are lovely and rustic. Try to get one with air conditioning. Not all have it. You’re right on the soft sand beach with jungle behind the hotel. Walking distance to other wonderful hotels for food/drinks. The staff could not be nicer. "

"The stay was very nice and cozy, nice clean room close to the beach. It wasn’t directly with beach view, but partially, and I liked it because the wind was strong. Property is very close to the Mayan ruins, just 10-15 minutes walk on the beach . Staff were very nice . Since it’s a glamping option, I didn’t realize , my cabin didn’t have a bathroom, I had to walk in the middle of the property to the toilet and to take a shower. Not all the toilets and showers were in good condition and had shampoo and conditioners. I just stayed one night, it was ok."

"The only redeeming quality of this hotel is that it is close to the National Park. Food is okay, pretty much the exact same thing everyday in the buffet. No menu. Hot water is a maybe. Maid service is okay. Elevators don’t have accurate floor numbers. No room service. Front desk speaks no English. "

"Wonderful stay"