"Family of four // 7YO and 4YO traveling to Yucatan for the 4th time. We've stayed at Barcelo, Excellence, Catalonia, and Fiesta Americana. To all ... " More
On the beach
Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xel-Há Park and Dos Ojos Cenote are also within 3 miles (5 km).
A full-service spa, 9 restaurants, and 8 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus.
Jan 18, 2023 by General Manager
Dear Luz,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Felix SchlokatGeneral Manager
Jan 18, 2023 by General Manager
Dear Charles,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Sincerely, Felix SchlokatGeneral Manager
Nov 12, 2022 by Journey Ambassador
Dear Mariam,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your words towards the service provided by our staff, who truly will be glad to know that their hard work was highlighted in your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador
Oct 28, 2022 by Journey Ambassador
Dear guest,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador
Oct 10, 2022 by Journey Ambassador
Dear Ms. Alexandria,We cannot express in words the infinite happiness that you make us feel when you write to us about your experience at our Resort. Thank you very much for taking the time to share your comments with us! All feedback helps us improve the quality of our service. We hope to see you again soon at your Home away from Home!Sincerely,Julieta Broca
Aug 9, 2022 by Journey Ambassador
Dear Mr. James, We cannot begin to describe how touching your words are. Thank you not only for recognizing out team and the passion and effort we put into making your stay with us memorable, but also for reminding us to appreciate the space we're surrounded. Your seat at our table will always hold a special place, please come back soon as we'll be waiting for you with open arms. Sincerely, Julieta Broca
Jul 25, 2022 by Journey Ambassador
Dear Mrs. Jessica, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julieta Broca
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club and a children's pool. Free valet parking is available. This 4.5-star Tulum property is smoke free.
Available in some public areas: Free WiFi
Free valet parking
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature fireplaces and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.
Guests are served free full breakfast daily. The property hosts a free manager's reception daily.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
8 outdoor swimming pools are on site along with a children's pool.
The onsite spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that guest safety measures are currently in place. Guests can access their rooms with a mobile device.