"Family of four // 7YO and 4YO traveling to Yucatan for the 4th time. We've stayed at Barcelo, Excellence, Catalonia, and Fiesta Americana.
To all
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Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xel-Há Park and Dos Ojos Cenote are also within 3 miles (5 km).
All-inclusive
A full-service spa, 9 restaurants, and 8 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus.
Hilton Tulum Riviera Maya All-Inclusive Resort ratings based on 7 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hilton Tulum Riviera Maya All-Inclusive Resort
Couples (2)Family (2)
5 out of 5
Posted by Luz on Jan 17, 2023
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Comment from Hotel Management
Jan 18, 2023
by General Manager
Dear Luz,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Felix SchlokatGeneral Manager
5 out of 5
Family of four // 7YO and 4YO traveling to Yucatan for the 4th time. We've stayed at Barcelo, Excellence, Catalonia, and Fiesta Americana.
To all the haters and complainers - where exactly are you happy? You sound miserable at what most of us call paradise. Get a grip or let us know where you live such a life of luxury on a Hilton budget.
Due to mixed reviews online, but a good rating, we booked the Hilton for four days and were apprehensive about how much we'd like it.
Food - excellent. Plenty of variety. We had NO problems making reservations. Loved the Italian. Asian was okay. Mexican was great. Did the buffet for breakfast and the beachside restaurant near CASA 6 for lunch. NO COMPLAINTS
Room - beautiful. 1st floor, oceanside. Could hear the ocean. Easy transport to the main lobby. Clean and big.
Beach - With two kids, we wanted to spend most of our time at the beach. There was nice section of the beach that was swimmable, but we spent most of our time at the pools. There were numerous options. The kids section was phenomenal, but our kids preferred the regular pools.
Kids club - AMAZING. they were open most of the day and our kids like it it. We only had them there twice, for a total of four hours.
Posted by CHARLES, from Manhattan on Jan 16, 2023
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Comment from Hotel Management
Jan 18, 2023
by General Manager
Dear Charles,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Sincerely, Felix SchlokatGeneral Manager
5 out of 5
We had an amazing time. We will be back
Posted by Mariam on Nov 12, 2022
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Comment from Hotel Management
Nov 12, 2022
by Journey Ambassador
Dear Mariam,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your words towards the service provided by our staff, who truly will be glad to know that their hard work was highlighted in your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador
5 out of 5
Great
Posted by Carlos on Oct 28, 2022
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Comment from Hotel Management
Oct 28, 2022
by Journey Ambassador
Dear guest,On behalf of all your friends at Hilton Tulum we would like to thank you for taking the time to share a review about your recent stay but mainly for choosing us as your destination. We appreciate your recent review.We are looking forward your next visit.Sincerely,Andrea MárquezJourney Ambassador
4 out of 5
The Hilton is absolutely beautiful! I feel it’s important to share that it’s not in Tulum. It’s about 30 minutes away, and it’s quite costly to get there via taxi. The property is very well-maintained, spacious, new, and extremely clean. The food was average, and the drinks were plentiful. The staff were all very friendly. The reason why i did not give my experience at this hotel a five star is because entertainment at night is definitely lacking. By 10/10:30PM, there is literally nothing going on. I think a great addition to this property would be a disco or live music. Having said that, I would definitely stay again, and would recommend to others.
Posted by Alexandria on Oct 10, 2022
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Comment from Hotel Management
Oct 10, 2022
by Journey Ambassador
Dear Ms. Alexandria,We cannot express in words the infinite happiness that you make us feel when you write to us about your experience at our Resort. Thank you very much for taking the time to share your comments with us! All feedback helps us improve the quality of our service. We hope to see you again soon at your Home away from Home!Sincerely,Julieta Broca
5 out of 5
The Hilton Tulum was the best I've encountered in my years of traveling and working in terms of service. The food and beverage options were very good.
Sous Chef Ramses was very attentive and focused on delivering quality. He was extremely helpful in suggesting traditional preparations of the local offerings as well. He made sure our family had everything we desired. Luis from the omelet station was always friendly and ready to make a great omelet. All of the hostesses are the buffet restaurant were very accommodating and friendly.
At the pool the Dulce was an excellent server that was always present, attentive and personable.
Also at the pool Candelario who took care of the pool grounds worked very hard ensuring that the pool and beach looked perfect as caring for the hotel to ensure that it stays beautiful for years to come.
Fernanda, Rubi and Stephanie took great care of the kids and the kids all loved them.
Carlos from onsite Transportation was very helpful and has a wonderful personality.
It is clear that you have built a very beautiful resort, but it is the staff that makes the experience truly extraordinary.
Other special things about the hotel were the nightly activities, exploring the local area and snorkeling on and off site. We really enjoyed snorkeling near the man made reef in the lagoon. There were tons of reef fish, squid and other cool things to look at. Watch out for sea urchins any time you are near rocks in the water. We live the Hilton Tulum!
Posted by James on Aug 6, 2022
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Comment from Hotel Management
Aug 9, 2022
by Journey Ambassador
Dear Mr. James,
We cannot begin to describe how touching your words are. Thank you not only for recognizing out team and the passion and effort we put into making your stay with us memorable, but also for reminding us to appreciate the space we're surrounded. Your seat at our table will always hold a special place, please come back soon as we'll be waiting for you with open arms.
Sincerely,
Julieta Broca
4 out of 5
The resort itself is gorgeous. Open and natural design feels very eco and modern. Beach lovers will be sorely disappointed. The beach is extremely rocky with rocks and coral everywhere. The sandy area is also poorly groomed. Bring water shoes. The sea is very rough there as well. There is a breakwall but you can only go waist high inside the breakwall.
The resort was still under construction when we were there in July. They are working to open 2 more casas and also a family area at the opposite end of the resort. This is truly needed at this resort because (as is) it is really not anything to do for kids at this time. The kids center is super tiny and doesn't look very fun. There are some board games and some coloring but does not look like an all day type of place.
There is limited entertainment. There was 2 weddings while we were there and a private event but nothing for customers. I felt for a resort this size, they should have daily/ nightly things to do. During the day there is some days with pool music and workouts but honestly nothing that got huge attention and didn't occur daily.
The resort itself is MASSIVE. Depending on which "casa" you stay in, might require a shuttle.The resort provides a free AC van shuttle every 5 minutes so that is a huge plus.
Food was incredible- 5 stars.
Beware of shady bellhops overquoting for transport. I also had a bellhop who reserved us a spot for dinner and then would text my cell phone daily- obviously for a tip. Unprofessional
Posted by Jessica, from LAGRANGE PARK on Jul 22, 2022
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Comment from Hotel Management
Jul 25, 2022
by Journey Ambassador
Dear Mrs. Jessica,
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Julieta Broca
About the Hilton Tulum Riviera Maya All-Inclusive Resort
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club and a children's pool. Free valet parking is available. This 4.5-star Tulum property is smoke free.
735 guestrooms or units
3 levels
12 buildings
9 dining venues
3 bars on the beach
3 bars by the pool
3 bars or lounges
Built in 2022
Full breakfast (free)
Manager's reception (free)
Deli
Kid's club (free)
Supervised childcare (surcharge)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Umbrellas for the pool
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Onsite shopping
Bellhop
Elevator
No smoking on site
Coffee shop
Family Friendly Amenities
Family property
Number of outdoor pools - 8
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature fireplaces and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.
Accommodations are shared
Fireplace
Private balcony or patio (furnished)
Stocked minibar (free)
In-room dining (24 hours)
Smart television
Digital channels
Premium channels
Coffee maker
Luxury bedding
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Telephone
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Children's robes
Wardrobe or closet
Desk chair
Food & Drink
Guests are served free full breakfast daily. The property hosts a free manager's reception daily.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
8 outdoor swimming pools are on site along with a children's pool.
Spa Services
The onsite spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Deep tissue massage
Sauna in spa
Spa tub in spa
Number of treatment rooms 13
Steam room in spa
Outdoor treatment areas
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Handrails in hallways
Well-lit path to entrance
Stair-free path to entrance
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that guest safety measures are currently in place. Guests can access their rooms with a mobile device.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQ friendly
Children stay free
Property confirms they are implementing guest safety measures
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Hilton Tulum Riviera Maya All-Inclusive Resort is 61.1 mi (84-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Tulum Riviera Maya All-Inclusive Resort.
This property is on the beach. Don't forget your sunscreen!
Hilton Tulum Riviera Maya All-Inclusive Resort offers free full breakfast every day.
No, there is no casino at this property.
Check-in is from 3:00 PM - anytime.
This property offers free valet parking.
Hilton Tulum Riviera Maya All-Inclusive Resort features 8 outdoor pools and a children's pool.
There are 9 onsite restaurants, offering options like Asian cuisine, ocean views, and a beachfront location.
This property has a spa, which features facials, deep-tissue massages, and body treatments.
Hilton Tulum Riviera Maya All-Inclusive Resort is 12.9 mi away from Tulum.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
