See all properties

Hotel Milam, Michelin Key winner

Property class: 4
4-star spa hotel in La Veleta

Choose dates to view prices

Photo gallery for Hotel Milam, Michelin Key winner

A poolside area with a bar, lounge chairs, and a covered seating area.
Property video
Snack bar
A spa-like room with a large window, a bathtub, and a sofa with cushions.
A room with a unique honeycomb ceiling, wicker furniture, and lush green plants.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Grand Room

A modern bedroom with a large window, a built-in bathtub, and a view of lush greenery.

Grand Room

9.2 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A modern building with a swimming pool, concrete architecture, and lush plant decorations.

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

You may also like

Ad
A resort with multiple swimming pools, a beach, and a view of the ocean.

Conrad Tulum Riviera Maya, an All-Inclusive Experience

Tulum
  • On private beach
  • Pool
  • Spa
  • All inclusive available
9.0 out of 10, Wonderful, 347 reviews
$484 nightly
The price is $589
Oct 29 - Oct 30
Total with taxes and fees
Conrad Tulum Riviera Maya, an All-Inclusive Experience

About the neighborhood

Tulum

La Veleta stay.With a stay at this La Veleta hotel, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Cenote Escondido are also within 3 miles (5 km).

What's nearby

  • Holistika Art Walk - 8 min walk - 0.5 miles
  • Hospital de Tulum - 3 min drive - 1.1 miles
  • Dos Aguas Park - 4 min drive - 1.6 miles
  • Tulum Beach - 12 min drive - 5.7 miles
  • Tulum Mayan Ruins - 14 min drive - 4.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Burrito Amor - ‬4 min walk
  • ‪Vaivén - ‬9 min walk
  • ‪Viva Cafe Tulum - ‬10 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪La Palapa Del Pirata - ‬16 min walk

About this property

Hotel Milam, Michelin Key winner

4-star spa hotel in La Veleta
Hotel Milam, Michelin Key winner offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business center on site. Hotel Milam, Michelin Key winner also features a fitness center, laundry facilities, and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 36 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

A poolside area with lounge chairs, a thatched umbrella, and a view of the ocean.
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Zama
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,027 reviews
$279 nightly
The price is $340
Nov 16 - Nov 17
Total with taxes and fees
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Private pool

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 812 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

How close is Hotel Milam, Michelin Key winner to the airport?

Hotel Milam, Michelin Key winner is 24.3 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of Oct 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on Oct 27, 2026 start from $331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Milam, Michelin Key winner have an airport shuttle?

Airport shuttle services are not available at Hotel Milam, Michelin Key winner.

How close is Hotel Milam, Michelin Key winner to the beach?

This hotel is 4 mi (15-min drive) from Tulum Beach and 5.1 mi (20-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Hotel Milam, Michelin Key winner offer free breakfast?

Hotel Milam, Michelin Key winner does not offer free breakfast.

Is there a casino at Hotel Milam, Michelin Key winner?

No, there is no casino at this hotel.

What time is check-in at Hotel Milam, Michelin Key winner?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Milam, Michelin Key winner?

Free parking is not available at this hotel.

Does Hotel Milam, Michelin Key winner have a pool?

Hotel Milam, Michelin Key winner features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 11:00 PM.

Does Hotel Milam, Michelin Key winner have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Milam, Michelin Key winner have a spa?

This hotel has a spa, which features reflexology, body treatments, and deep-tissue massages.

How close is Hotel Milam, Michelin Key winner to downtown Tulum?

Hotel Milam, Michelin Key winner is 1.2 mi away from Tulum.

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 236 out of 274 reviews
Rating 8 - Good. 23 out of 274 reviews
Rating 6 - Okay. 5 out of 274 reviews
Rating 4 - Poor. 5 out of 274 reviews
Rating 2 - Terrible. 5 out of 274 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hermoso hotel, el restaurante muy rico pero hubo una carne que estaba medio dura, fuera de eso todo excelente!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
My wife and I stayed at the Milam for our honeymoon. The resort is a sight to see, upon arrival we checked in and was greeted by the hostess. The hostess escorted us to our villa in which we were greeted by a gentleman with drinks. Once inside the villa there were rose petals and candles lit per our request and a bucket of ice and champagne. There is an indoor pool, and a king size bed. There is a beautiful outdoor shower and an area for luggage and shoes. This area also includes a safe. The pool was a nice size and was very clean, over time of using it, there was a fine skim over the top, this was after day five however, which I assume was from our body oils, lotions. The main pool area was always clean and had clean pool towels, the pool itself had a self cleaner that did not seem to be doing much by itself. I would recommend having an actual pool person assist with the things the self cleaner misses. The staff was nice and friendly, the resort is pretty quiet and peaceful, there is a bar by the outdoor pool that has an option for swimming or walking to access it. The bar area was the only area on the resort with a tv.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was phenomenal. I enjoyed my entire stay. The staff was top tier and friendly.
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesito que me devuelvan mi dinero , hice mi reclamación , pedí me devolvieran el 100% de mi pago , el lugar descuidado , todo sucio y manchado , las fotos que muestran no es lo que es el lugar al llegar . Las fotos paresen tomada hace años . Deben ser honestos y no vender lo que no es . Por favor ¿pueden confirmarme si ya me van a devolver mi dinero ? Yo no me quedé ahí , me cambié a SKS playa mujeres en Cancún.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out door shower 🔥🔥 pool indoors🔥🔥🔥 breakfast 🔥🔥🔥
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the most amazing 4 days are this beautiful hotel, loved having a private pool and an outdoor shower. Food at the restaurant was delicious and the service was great. Loved the communication with the concierge team. The whole experience was amazing. Would definitely visit again. Special acknowledgement to Carlos & Jonathan, they were the best.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for Luxury, safety, great customer service, overall best aesthetics this is the Hotel for you. I will definitely be back.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful place! Comfortable bed.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and calm place to enjoy A few days in the sun. I loved this place. Very boutique
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not meet expectations or the price
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here so much! Can’t wait to go back again and again
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and Modern and Beautiful Room. Very helpful staff. Unfortunately, the pool in the room was too cold to step in and the drinks were a bit TOO expensive but other than that, it was perfect.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt want to be the person constantly complaining however, there was no hot water in the shower. They came and "fixed", then I had about 2 mins of really hot water before it went extremely cold. Imagine washing your hair and having to finish that in freezing water. Lol I jumped in our room pool, that was also freezing. At the end of our stay, I was glad I was leaving. The beds are hard, there were many issues, and yeah the staff is friendly and super nice. Nothing to do with them, its about the amount of money you spend and not get a night's rest or a warm shower. I chose this hotel because it was away from the busy beach, I wanted rest. I didn't get that. At the end they wanted to give me 20% off my 1 tab of food and massage as a courtesy for my inconvenience. However I had to sign a letter saying I couldn't leave a review. I kindly declined because sharing this experience was more important to me. They dont deserve my business. And I would never go back.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is beautiful! Highly recommend. Staff is amazing and the ambiance is everything you’re looking for
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amzing place and amazing service
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Awesome
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le bain/piscine de la chambre était trop froid, nous n’avons pas pu en profiter Aucune fenêtre ouvrante ni balcon dans un endroit où on viens justement pour la température extérieur
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff was extremely friendly and helpful, the grounds were very clean and very well upkept. The swimming pool is one of the biggest I’ve seen and very nice to relax by. The room was also very nice with the small indoor plunge pool.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplesmente sensacional, passei pouco tempo e foi perfeito. Se soubesse tinha me hospedado a viajem toda nele. Ficamos em um dos melhores hotéis da zona hoteleira e ainda me senti mais confortável nele. Se alugar um carro, vale super a pena.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa pool in the room is cold, unfortunely we did not enjoy the pool at all during the stay because it wasnt warm water, although we did use the hot jacouzi out side, but since we paid for the room in the pool and didnt use it at all it was a little upsetting and it was also dirty. Another thing i wish it was an all inclusive for the price we paid almost $2,000 for our stay and no food included. That was a bummer. Other than that i will say it a very nice hotel. They kept our room clean, staff was lovely, very kind, and they always made sure to come around to ask if we needed anything.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

The staff was amazing helpful
Stayed 3 nights in Feb 2026

Explore More Ways to Travel with Travelocity