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Conrad Tulum Riviera Maya

5.0 star property
5-star beachfront resort near Akumal Beach

Choose dates to view prices

Photo gallery for Conrad Tulum Riviera Maya

Exterior
Lobby
3 outdoor pools, pool umbrellas, sun loungers
Lobby
Breakfast area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Dolphinaris Tulum
    ‪10 min walk‬
  • Place, Riviera Maya Golf Club
    ‪19 min walk‬
  • Place, Aktun Chen
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 506 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

  • 1561 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 506 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

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CEIBA Presidential Suite

  • 2002 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

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CEIBA Family Ste 2 BR Connecting Rooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

On the beach.Within 2 miles (3 km) of this Tulum resort, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 miles (5 km).
View more Resorts in TulumOpens in a new window

What's nearby

  • Dolphinaris Tulum - 10 min walk - 0.6 miles
  • Riviera Maya Golf Club - 19 min walk - 1.0 mile
  • Aktun Chen - 19 min walk - 1.0 mile
  • Akumal Beach - 6 min drive - 4.4 miles
  • Xel-Há Park - 8 min drive - 4.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Maiko - ‬4 min drive
  • ‪The Truck - ‬5 min drive
  • ‪Cenote Snack Bar - ‬4 min drive

About this property

Conrad Tulum Riviera Maya

5-star beachfront resort near Akumal Beach
Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a 24-hour fitness center, and a terrace. Free valet parking is available.

This 5-star Tulum resort is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars or lounges
  • Meeting rooms
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Similar properties

9 restaurants, lunch, dinner served; Asian cuisine
Hilton Tulum Riviera Maya All-Inclusive Resort
  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very Good, 1,957 reviews
$361 nightly
The price is $361
Dec 20 - Dec 21
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 009-007-007445/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

How close is Conrad Tulum Riviera Maya to the airport?

Conrad Tulum Riviera Maya is 39.7 mi (68-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Dec 14, 2025 start from $306.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Conrad Tulum Riviera Maya have an airport shuttle?

Airport shuttle services are not available at Conrad Tulum Riviera Maya.

How close is Conrad Tulum Riviera Maya to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Conrad Tulum Riviera Maya offer free breakfast?

Conrad Tulum Riviera Maya does not offer free breakfast.

Is there a casino at Conrad Tulum Riviera Maya?

No, there is no casino at this resort.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

Is there free parking at Conrad Tulum Riviera Maya?

This resort offers free valet parking.

Does Conrad Tulum Riviera Maya have a pool?

Conrad Tulum Riviera Maya features 3 outdoor pools.

Does Conrad Tulum Riviera Maya have a restaurant?

There are 7 onsite restaurants, offering options like local and international cuisine, ocean views, and al fresco dining.

Does Conrad Tulum Riviera Maya have a spa?

This resort has a spa, which features deep-tissue massages, facials, and body wraps.

How close is Conrad Tulum Riviera Maya to downtown Tulum?

Conrad Tulum Riviera Maya is 13.1 mi away from Tulum.

Conrad Tulum Riviera Maya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 209 out of 278 reviews
Rating 8 - Good. 32 out of 278 reviews
Rating 6 - Okay. 18 out of 278 reviews
Rating 4 - Poor. 10 out of 278 reviews
Rating 2 - Terrible. 9 out of 278 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt know what service was till i got here. They treat you like royalty.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressef

This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.
Stayed 1 night in Aug 2025

10/10 Excellent

Corie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.
Stayed 8 nights in Aug 2025

10/10 Excellent

Valerie

Stayed 5 nights in Aug 2025

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

MAGDIEL

Stayed 4 nights in Jul 2025

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous. The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude. The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife. Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I recommend the outdoor beach eating palapas, especially ‘El Chiringuito’. I recommend hiring a tour guide/driver like Juan Santos to take you to the local archeological sights. You need nerves of steel if you want to drive against the local drivers. They have their own road rules. My family and I went to celebrate our birthdays in late Jan-Feb. I don’t want to stay in hot uncomfortable rooms or have mosquitos bothering me. The rooms are spacious and lovely. Don’t overpay for cabs. The concierge will help you arrange rides into Tulúm. The property is sublime with nothing lacking. Only minus for us is dinner portions are small and pricey. I can’t wait till my next visit.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sherita

Stayed 3 nights in Apr 2025

10/10 Excellent

Christian

Stayed 4 nights in Apr 2025

6/10 Okay

Nazariy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Nateisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Jossie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

emmett t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 3 nights in Mar 2025

4/10 Poor

Michelle, Water Mill

Traveled with family and small children
I had a massage that gave me a literal concussion.
Stayed 4 nights in Feb 2025

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 5 nights in Mar 2025

8/10 Good

Aria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The architecture was amazing. The restaurants and food offerings were good (reservations were hard to come by when they were empty). Beautiful pools and beachfront. Staff was cordial and polite. Prices for items on menus vs. charges varied, issues with the toilet and sink in the room required fixing. It seemed like a new property trying to get their bearings. But for the location, food and atmosphere, I'd go back in a heartbeat.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.
Stayed 1 night in Mar 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Joseph, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, location - good food and service. broken hot tubs and slow towel service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Giulliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and service is excellent!
Stayed 5 nights in Feb 2025