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Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only

4.5-star property
Carr Tulum Boca Paila Km 3.85, Tulum, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 21 travelocity Reviews

"Had a live show and a pool party. I think they should incorporate more events per night like salsa dancing or something. Hotel was nice and clean but ... " More

By a verified traveler on Tue 01 Jun 2021

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Hotel Description

4.5-star adults-only property near Tulum National Park

Seaside stay

You'll find Tulum National Park and Las Palmas Public Beach within a 15-minute walk of this Tulum property. Playa Paraiso and Tulum Mayan Ruins are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 4 spa tubs are all featured at this all-inclusive property. Business travelers can take advantage of the laundry service. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like cooked-to-order breakfast and a beach shuttle.

Spa tubs

Boasting private spa tubs and jetted bathtubs, the 94 guestrooms offer flat-screen TVs with satellite channels, along with free minibar items. Other amenities include sitting areas, room service, and separate bathtubs and showers.

Luxury Suite, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$266* Per night/room Nov 1 - Nov 2

Master Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Terrace, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only

Everyone (14) Couples (5)
2 out of 5
I didn't like that the property itself was very dirty the pool was even worse I believe they only clean the pools twice during my stay . The gym equipment was dirty and the resort was old and not kept. Staff was always asking for tips even after one drink ...AC was down for two days !! Water in the room smelled terrible

Posted by , from Lakewood on Sep 23, 2021

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5 out of 5

Posted by on Jun 30, 2021

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4 out of 5

Posted by on Jun 22, 2021

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4 out of 5
Had a live show and a pool party. I think they should incorporate more events per night like salsa dancing or something. Hotel was nice and clean but they need mosquito torches near the walkways of the villas. Overall great stay.

Posted by on Jun 1, 2021

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1 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 11, 2021 by Kore Tulum

Thank you for your review.

5 out of 5
What to say about KORE Tulum aside from WOW. This resort was beautiful - absolutely breathtaking. It felt secluded yet fun and the grounds were kept beautifully. Food was delicious (not a buffet unlike most all-inclusive resorts). The staff was attentive and SO nice. Will absolutely be back.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 18, 2021 by KORE TULUM

Thank you very much for your comments, we hope to see you here again!

5 out of 5
This is a beautiful hotel. I really recommend this hotel. FYI: you can not go swimming at the beach in front of the hotel. There's a public beach about 20 mins. walking distance where you can go swimming. Other than that this is a great hotel! I loved the location and the staff.

Posted by , from Houston, TX on Oct 2, 2020

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Comment from Hotel Management

Oct 20, 2020 by KT

Thanks for sharing with us.

2 out of 5
Clean, good service. No beach. Food was very average. No wifi in rooms

Posted by on Nov 8, 2019

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Comment from Hotel Management

Dec 26, 2019 by GM

We appreciate you taking part of your time to share your experience with us, and knowing that you enjoyed your vacation, we hope to see you soon. Best regards

5 out of 5
We just checked out today and already plan to go back! Kore Tulum Resort is amazing! The staff are excellent and helpful. It was so nice to have the all-inclusive option. We got out and explored a good amount so we always ate breakfast and came back for either lunch or dinner. The concierge helped us book a tour to the big Mayan ruins - Chichen Itza. They also helped us get transportation anywhere we wanted to go. The facilities were very clean! The view from the pool and grounds area was truly breathtaking. We didn’t mind having to shuttle to the beach beach we planned to beach hop anyway. I would totally stay there again and recommend it to anyone.

Posted by , from Morristown, TN on Feb 16, 2019

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Comment from Hotel Management

Mar 4, 2019 by Carlos Medina

Thank you very much for such kind comments, I am proud to know that we exceed your expectations. As you mention, we have a staff willing to serve and give our best every day. We hope to see you soon again.

3 out of 5
the food and the dining room staff were the only good thing nice hotel .. the dark room is full of mosquitoes .. the old bathroom, very eighties .. the whole structure a bit 'abandoned by time .. like the gym that had a terrible smell caused by the old plastic floor. the services are very limited .. do not even have an ATM to make cash .. the non-existent internet service in the room .. and the most serious thing they do not have a beach .. the place is boring ..

Posted by on Jan 19, 2019

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Comment from Hotel Management

Mar 4, 2019 by Carlos Medina

Thank you for sharing your opinion, I regret to hear that it was not as pleasant as that of many other guests. We accept and appreciate the criticism as it helps us improve. I will pass your comments to the corresponding departments.

About the Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only

Location Carr Tulum Boca Paila Km 3.85, Tulum, QROO 77780

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and beverages included
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
Land activities

  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Limited meals offered through room service
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)

Property Features

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers its guests a full-service spa, 4 spa tubs, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is available daily. A fitness center, spa services, and a library are also featured at the luxury Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive. This Mediterranean Tulum property is smoke free.

  • 94 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Parking

Parking (limited spaces)

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers 94 air-conditioned accommodations with private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private hot tub
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Wellness Resort
  • Zenserenity
  • Zenserenity Resort
  • Zenserenity Tulum
  • Zenserenity Wellness
  • Zenserenity Wellness Resort All Inclusive
  • Kore Tulum Retreat Resort Adults Only-All Inclusive
  • Zenserenity Wellness Tulum
  • Kore Tulum Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults Only-All Inclusive
  • Kore Tulum Retreat Adults Only-All Inclusive
  • Kore Retreat Adults Only-All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.