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Hotel Description

4-star beachfront hotel near Sian Ka'an Biosphere Reserve

Beachfront retreat

At this Tulum hotel, you'll be within half a mile (1 km) of Sian Ka'an Biosphere Reserve and 6 miles (10 km) of Tulum National Park. Las Palmas Public Beach and Playa Paraiso are also within 6 miles (10 km).

Multiple dining options

This hotel features 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the gym and free perks like cooked-to-order breakfast and free self parking.

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$700* Per night/room Feb 14 - Feb 15

Suite (Townhouse Labyrinth)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite (Village)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Beachfront (Master)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Property Features

Casa Malca offers its guests an indoor pool, an outdoor pool, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Casa Malca. Free self parking is available. Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 70 guestrooms or units
  • 2 dining venues
  • Cooked-to-order breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. These individually decorated accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and safes. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Safe
  • Bathrobes
  • Designer toiletries
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free cooked-to-order breakfast daily from 8 AM to 11 AM.

Casa Malca has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

A health club and complimentary bicycles are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

  • Free bicycles on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Casa Malca

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 120 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Malca Hotel Tulum
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.