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"Flawlessly clean room and everything. The staff was top notch! All of them. If you need anything they got the answer. Only thing is like all the place is this area of Tulum, the construction can get loud. So for get about random naps. I still give this beautiful place a 10/10!!"

"Breakfast was scarce. Not much to offer and the man running the breakfast was extremely rude. We skipped they’re breakfast for those reasons and ate in town for a much more pleasurable experience seeing as we were on vacation. The main Pool had so much chlorine in it we only went in once it hurt skin/eyes. Our private rooftop pool was not clean. Pretty disappointing. The staff didn’t speak much English or pretended not to so there was not much to do but deal with this place while we were there. I would not recommend this place to stay at if you are looking for anything others than a basic place to sleep. There are no amenities and it is run down. The staff was not accommodating at all. The room was cleaned 1 time in a week. We tried for a second cleaning and it appeared that they didn’t do anything but remove the trash and make the bed. Floor not cleaned, counters not wiped. Strange. We did leave the housekeeping all of our leftover food (pantry) we over bought. All in all we were highly disappointed in this place. Online it looks nice but it is not what it looks like online in person. And the treatment from the staff was cold. We travel a lot and this is not a place I would recommend"

"The room was gorgeous in my opinion. The layout was great. Even though we didn't use the pools on the site, the pools were amazing aesthetically and just brought a sense of calmness immediately for our vacation. I was very disappointed in myself that I didn't use the hammocks pools or gym but we made extensive use of the room and the morning breakfast was amazing. This hasn't happened to me before, but please make sure that you have your phone working when you get into Tulum and you ask a taxi to take you to this place. My phone ran out of battery and I didn't quite have the address no one seemed to know where this place was whether that was part of the scam to get more money out of you the taxi ride turned into a joyride that felt like it was going to be a life or death situation late at night when we arrived. Other than that I absolutely recommend this hotel for its staff the food the ambience location and culture around it. I will try to be back"

"Good Place, Good People"

"Nice pool/garden area as shown on the pictures. Full equipped kitchen. Easy self-check in process and hosts were easily reachable via WhatsApp. Good location as it is very close to Calle 7. Would stay again at Panacea."

"This place was a real treat. Great quality accommodation with lots available, spa, bar, restaurant. It’s away from the centre, perfect for a relaxing stay. Would highly recommend."