"A very nice and good looking property. Small but private beach with few people. I had a very late check-in but the attendant and receptionist greeted ... " More
On the beach
Stay at this Tulum hotel and you'll be within half a mile (1 km) of Cenote Manatí and 2 miles (3 km) of Soliman Bay. Cenotes Sac Actun and LabnaHa Ecopark Adventures are also within 3 miles (5 km).
Private beach, dining
A private beach and a restaurant are featured at this smoke-free hotel. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and free perks like cooked-to-order breakfast and WiFi in public areas.
Dec 24, 2021 by CIELO MAYA STAFF
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us. We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.
Nov 23, 2021 by Cielo Maya´s Staff
Thank you very much for your valuable comment, it helps us a lot, it was a pleasure to have you with us and we hope you have enjoyed your stay very much, hoping you will stay with us again on your next vacation. You already know that the staff of Cielo Maya Tulum will be waiting for you here. Greetings and have a great day.
May 22, 2021 by Cielo Maya Staff
Gracias por su feedback.
Jan 31, 2020 by Cielo
Good morning: Thank you so much for your comments We really appreciate it. See you soon.
Dec 17, 2019 by Cielo
Thank you for your comments, see you soon.
Mar 30, 2019 by Cielo Maya Staff
Good Morning!! Thank you very much for your comments, we really appreciated and help us improve our performance! We are pleased to know that you have enjoyed our comfortable facilities, it was a pleasure for us! We hope to see you again here at the Cielo Maya Hotel. Have an excellent day, greetings from all the staff!
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace. This 4-star Tulum hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 170 fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.