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Hotel Ma'xanab

4.0 star property
4-star beachfront hotel near Tulum Beach

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Photo gallery for Hotel Ma'xanab

Interior entrance
Interior detail
Suite First Floor Ocean Front | Terrace/patio
Sundeck
Hallway

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, SFER IK
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪84 min drive‬

Room options

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 926 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 839 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 775 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • 688 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

Premium bedding, memory foam beds, free minibar, in-room safe

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

Conrad Tulum Riviera Maya

Tulum
  • On private beach
  • Pool
  • Spa
  • Parking included
4.6 out of 5, Wonderful, 279 reviews
$479 nightly
The price is $569
Jan 5 - Jan 6, 2026
Total with taxes and fees
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About the neighborhood

Tulum

Beachfront retreat .With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Ven a la Luz Sculpture. SFER IK and Jaguar Park are also within 2 miles (3 km).

What's nearby

  • Tulum Beach - 5 min walk - 0.3 miles
  • Ven a la Luz Sculpture - 19 min walk - 1.0 mile
  • SFER IK - 2 min drive - 1.4 miles
  • Playa Paraiso - 7 min drive - 3.8 miles
  • Tulum Mayan Ruins - 14 min drive - 6.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪Maya Tulum - ‬11 min walk
  • ‪Chambao - ‬6 min walk
  • ‪The Coffee - ‬12 min walk
  • ‪Taboo Beach Club - ‬6 min walk
  • ‪Bula Tulum - ‬12 min walk

About this property

Hotel Ma'xanab

4-star beachfront hotel near Tulum Beach
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Ma'xanab like an outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a fitness center, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Tulum hotel is smoke free.

  • 16 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Hotel Ma'xanab offers 16 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

Ma'xanab Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is open daily.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Mi Amor by La Zebra, an SLH Hotel
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 412 reviews
$341 nightly
The price is $413
Dec 25 - Dec 26
Total with taxes and fees
Mi Amor by La Zebra, an SLH Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Private picnics

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • No elevator

Room amenities

Entertainment

  • MP3 dock

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Ma'xanab

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Pool access available from 11:00 AM to 6:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

How close is Hotel Ma'xanab to the airport?

Hotel Ma'xanab is 28 mi (55-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Hotel Ma'xanab have an airport shuttle?

Airport shuttle services are not available at Hotel Ma'xanab.

How close is Hotel Ma'xanab to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel Ma'xanab offer free breakfast?

Hotel Ma'xanab offers free cooked-to-order breakfast every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Ma'xanab?

No, there is no casino at this hotel.

What time is check-in at Hotel Ma'xanab?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Hotel Ma'xanab?

This hotel offers free self parking.

Does Hotel Ma'xanab have a pool?

Hotel Ma'xanab features an outdoor pool. Guests can enjoy pool access from 11:00 AM to 6:00 PM.

Does Hotel Ma'xanab have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Ma'xanab have a spa?

Pamper yourself with a day at Ma'xanab Spa, where you can enjoy body wraps, massages, and body treatments.

How close is Hotel Ma'xanab to downtown Tulum?

Hotel Ma'xanab is 3.4 mi away from Tulum.

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 346 out of 374 reviews
Rating 8 - Good. 16 out of 374 reviews
Rating 6 - Okay. 4 out of 374 reviews
Rating 4 - Poor. 5 out of 374 reviews
Rating 2 - Terrible. 3 out of 374 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will definitely be coming back. Staff is super nice and friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Seung Seok, Clarksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

JAEWON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 3 nights in Sep 2025

10/10 Excellent

Dane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Eryka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
Stayed 5 nights in Jul 2025

10/10 Excellent

MARIA DEJESUS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel with only 16 rooms. You have attention and the staff gets to know you quickly. They have exceptional service and the rooms are extremely comfortable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend!
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lucero

Liked: Cleanliness, property conditions & facilities
Amazing property, amazing services definitely recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious!
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
Stayed 2 nights in Jun 2025

10/10 Excellent

trey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Conal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025

10/10 Excellent

Zisi

Stayed 4 nights in May 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
Stayed 5 nights in May 2025

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
Stayed 4 nights in May 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice!! Convenient and within walking distance for food and activities
Stayed 4 nights in Apr 2025

10/10 Excellent

Allan Ceja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a natural and relaxing vibe! Great service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Taner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
Stayed 5 nights in Mar 2025

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
Stayed 2 nights in Feb 2025