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Hotel Hacienda Dos Ojos

3.0 star property
3-star hotel near Xel-Há Park

Choose dates to view prices

Photo gallery for Hotel Hacienda Dos Ojos

Exterior
Superior Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, iron/ironing board
Interior detail
Free self parking
Breakfast area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Carretera Federal Cancun-Tulum Km 245, Lote 858 Z12 P1, Tulum, QROO, 77760
  • Xel-Há Park
    ‪3 min drive‬
  • Soliman Bay
    ‪7 min drive‬
  • Dos Ojos Cenote
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | 1 bedroom, minibar, in-room safe, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

In Tulum .You'll be within half a mile (1 km) of Xcacel Beach and 2 miles (3 km) of Xel-Há Park with a stay here. Dos Ojos Cenote and Xcacelito Beach are also within 3 miles (5 km).

What's nearby

  • Xel-Há Park - 3 min drive - 1.6 miles
  • Xcacel Beach - 5 min drive - 3.1 miles
  • Soliman Bay - 7 min drive - 3.6 miles
  • Xcacel-Xcacelito Sanctuary - 9 min drive - 3.3 miles
  • Dos Ojos Cenote - 12 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 79 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬9 min drive
  • ‪Restaurante Arlequin - ‬10 min drive
  • ‪Vela Sur - ‬9 min drive
  • ‪Piscis snack bar - ‬10 min drive
  • ‪Los Corales - ‬9 min drive

About this property

Hotel Hacienda Dos Ojos

3-star hotel near Xel-Há Park
There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Dos Ojos. Self parking is free.
  • 10 guestrooms or units
  • Deli
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Dining venue
Hotel Hacienda Dos Ojos offers 10 air-conditioned accommodations with minibars and safes. 32-inch Smart televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hacienda Dos Ojos Tulum
Hacienda Dos Ojos Tulum
Hacienda Dos Ojos
Hotel Hacienda Dos Ojos Hotel
Hotel Hacienda Dos Ojos Tulum
Hotel Hacienda Dos Ojos Hotel Tulum

Frequently asked questions

How close is Hotel Hacienda Dos Ojos to the airport?

Hotel Hacienda Dos Ojos is 34.7 mi (60-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Hotel Hacienda Dos Ojos have an airport shuttle?

Airport shuttle services are not available at Hotel Hacienda Dos Ojos.

How close is Hotel Hacienda Dos Ojos to the beach?

This hotel is a short 3-minute walk from Xcacel Beach and 12.5 mi (26-min drive) from Tulum Beach. Don't forget your sunscreen!

Does Hotel Hacienda Dos Ojos offer free breakfast?

Hotel Hacienda Dos Ojos does not offer free breakfast.

Is there a casino at Hotel Hacienda Dos Ojos?

No, there is no casino at this hotel.

What time is check-in at Hotel Hacienda Dos Ojos?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel Hacienda Dos Ojos?

This hotel offers free self parking.

Does Hotel Hacienda Dos Ojos have a pool?

Hotel Hacienda Dos Ojos features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hotel Hacienda Dos Ojos have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Hacienda Dos Ojos have a spa?

There are no spa services available at this hotel.

How close is Hotel Hacienda Dos Ojos to downtown Tulum?

Hotel Hacienda Dos Ojos is 9.5 mi away from Tulum.

Hotel Hacienda Dos Ojos Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 112 reviews
Rating 8 - Good. 14 out of 112 reviews
Rating 6 - Okay. 8 out of 112 reviews
Rating 4 - Poor. 5 out of 112 reviews
Rating 2 - Terrible. 7 out of 112 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Stars of Absolute Excellence. Gracias la familia.
Stayed 2 nights in Jan 2025

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value in tulum

In outrageously expensive Tulum, this hotel offers some relief. But whatever it was missing in location, it made up for in personalized service. I had excellent dinners here as well as made to order breakfast. It’s a family owned and operated business. It was like being a guest in somebody’s home. I was given the possibility of rides to archeological sites and ultimately to the Tren Maya station.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Average

Service is good. Location is good but no obvious sign so easy to pass by, especially at evening. No water heater but when asked they are happy to deliver hot water in bottle.
Stayed 1 night in Dec 2024

10/10 Excellent

Maren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Xel-Ha, very convenient for staying at while visiting this park. Staff was helpful and friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, they really took care of us!
Stayed 1 night in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is away from the downtown Tulum fray. It is frequented by local workers using the highway. The local taxi collectives go by very often and it's easy and cheap to get around without a car.
Stayed 6 nights in Dec 2023

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, clean, has the local charm. Best part is the friendliness of the staff and accommodating helpfulness. The shower was the best after a long day, great water pressure and hot water! Also, no shampoo or toiletries like other hotels usually have, but when I asked they provided us with some.
Stayed 2 nights in Dec 2023

10/10 Excellent

Judit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only 2 nights at this hotel, & our stay was wonderful, it is located on the main road Tulum center is only 15 minutes down the road, Tulum ruins site and public beaches are also about 15 minutes right before entering the city center of Tulum, it is also surrounded by several cenotes and at least 3 beaches within 10 minutes of a drive. The breakfast included a selection of 5 dishes with the chilaquiles being our favorite as it was a generous portion. The staff was incredibly kind and helpful. The hotel has a pool with a couple of picnic style tables perfect for an after beach cool off. The room we stayed in was the master bedroom and we loved how big it was. The pictures do no justice to the room, it truly was beautiful. We will definitely be staying here again in our next Tulum trip.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kaixin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Check in is at 4pm. I arrived at 6pm and had to wait 30 minutes for the room cleaning. No towels in the room. The booking included breakfast. However, I departed at 7:30am and the restaurant and office were closed. No breakfast. I would not stay here again.
Stayed 1 night in Jul 2023

6/10 Okay

Kit

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Like: Staff very friendly, room kept clean, cozy feeling Disappointing: Poor wifi in room, TV no wifi capability, no table and chair in room, dim lighting, unable to use ceiling fan and light independently. Overall: You get what you pay for. I still appreciate the service. Daniel was great, very nice. The place and the rooms can use some upkeep. This hotel is in the middle of a highway. Having your own transportation is very helpful. Otherwise, you would need to learn the local transportation or depend on taxi or some other transportation method. There are tons of activities around but you just need to be able to get there. Many people compliant about noise. It's true, a bit noisy but didn't bother us.
Stayed 7 nights in Apr 2023

10/10 Excellent

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Nice location. Has a connected restaurant where they cooked breakfast each day. It's a basic hotel, nothing fancy. Great staff. Very friendly and helpful. Only downside is that it's right off the main road (also a plus as it's easy to get around). You can hear the road noise. It didn't bother us, was like white noise. But if you want it super quiet, this isn't the place. Otherwise it's great for a clean, safe place to sleep after a day of adventures.
Stayed 7 nights in Mar 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Xel Ha for a fun visit. Nicely decorated rooms with local color, opening to a grassy area with a small swimming pool and ample seating. Delicious breakfasts cooked to order in the hotel restaurant. Excellent value. Traffic hum from highway audible but didn't keep us awake.
Stayed 2 nights in Feb 2023

10/10 Excellent

jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matteo Danny and their crew were very nice and accommodating. Even dealt with our lateness and all the shenanigans we conducted!
Stayed 2 nights in Feb 2023

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Great friendly people
Stayed 4 nights in Jan 2023

4/10 Poor

Guilherme

Stayed 1 night in Jan 2023

10/10 Excellent

Virginia, Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in good shape. The pictures make it look like an open motel. It is not. The entire property is behind locked gates so we felt very secure. The only issue was there was not enough water pressure at 10 pm to fill the in room tub. Taking a shower the pressure was good. Just don’t plan on using the jacuzzi tub. The bed was comfortable. The towels were mismatched and could use an upgrade. There were no face towels or cups in the room. Overall for the price pleasantly surprised!

10/10 Excellent

Adriana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable had free breakfast Food was good Very helpful
Stayed 2 nights in Oct 2022

10/10 Excellent

kastina

Stayed 1 night in Apr 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Jhania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

8/10 Good

Diana, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS Gorgeous property Very affordable! Convenient; Not too far from downtown Tulum (20 minutes by car)- drove there every day for food and shopping Free, easy self-parking Felt safe Free wi-fi Quiet and clean hotel; Very comfortable Very friendly staff Very pretty bedroom and bathroom Spacious shower and vanity Delicious made-to-order breakfast included! (choice of chilaquiles, eggs w/ beans & toast, pancakes w/ fruit, yogurt granola fruit, coffee, orange juice) Plenty of drawers and hangers for clothes CONS No Kleenex Only shampoo available Only 2 towels and 1 hand towel; Had to ask for towels every day for water activities (beach, cenote, pool) No safe, even though listed in description No iron or ironing board; had to ask for iron Dresser drawers almost fall out Humid- doors and windows don't provide good insulation Street noise loud at night No free coffee or tea in the room Dim lighting in bathroom
Stayed 3 nights in Feb 2022

10/10 Excellent

ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay

This is a nice small motel 11 km from Tulum and a few cenotes next door. We spent 3 nights there and we were pleased to wake up every morning to the chirpings of grackles and see clean room after walking around all day sweating like pigs. It has a restaurant which serves breakfast next to lobby. Everyone was nice with innocent smiles and friendly gestures to break our language barriers.
Stayed 2 nights in Feb 2022

10/10 Excellent

Juan Josue

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Dos Ojos is located right on the highway, quite properly located for a Tulum visit or the xcaret group parks. While a bit on the high end, it's a nice rustic type that I quite appreciate. Bonus--- THE STAFF IS AWESOME
Stayed 1 night in Jan 2022