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4.0 out of 5

"We had a wonderful 9 night stay at the Copal Tulum last week. The highlight for us were the staff. They were the most helpful, friendly and genuine st ... " More

By a verified traveler on Thu 02 Sep 2021

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Hotel Description

4.5-star luxury hotel near Tulum Mayan Ruins

In Tulum

You'll find Tulum National Park and Dos Aguas Park within 2 miles (3 km) of this hotel. Cenote Calavera and SFER IK are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 2 outdoor pools, and a 24-hour gym are all featured at this luxury hotel. Business travelers can take advantage of the free WiFi in public areas. Enjoy a meal from the a restaurant and perks like free self parking.

Exclusive Double Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$113* Per night/room Jul 13 - Jul 14

Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Apartment, Multiple Beds, Private Pool, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Copal Tulum Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Copal Tulum Hotel

Everyone (1) Couples (1) Family (1)
2 out of 5
I liked the property really beautiful, some ceiling leaks in some of the rooms but the hotel accommodated us and apologized

Posted by on Jun 3, 2022

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Comment from Hotel Management

Jun 23, 2022 by L. Gonzaga Giquel

Dear Vanessa, please accept again our most sincere apologies. We tried to react as best and as fast as we could. We hope you choose us again to live 100% the experience at Copal Tulum Hotel.

5 out of 5

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 26, 2021 by L. Gonzaga Giquel

Muchas gracias por tu magnífica puntuación. Nos encantaría saber qué te ha gustado tanto

5 out of 5
We had a wonderful 9 night stay at the Copal Tulum last week. The highlight for us were the staff. They were the most helpful, friendly and genuine staff we have come across at any hotel. Special mention must go to Santi. He went out of his way to make sure we had a great time. This included, amongst other things, great advice on the local attractions. He was also very attentive when my daughter had an accident when a door fell on her and scraped her head. He kindly arranged for some food and massage gifts as a means of compensation. He definitely went above and beyond the call of duty in all our dealings with him. I would also like to mention Emilio and Maria. Both were very helpful and knowledgeable when we needed help with restaurants and recommendations for cenote, beach and dolphin visits. The staff really did make our stay there memorable. Anthony Lang.

Posted by , from ESCONDIO on Sep 2, 2021

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Comment from Hotel Management

Sep 3, 2021 by copal

We are happy to hear your best experience with us thanks for your stay!

Property Features

Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. Free self parking is available. This 4.5-star Tulum hotel is smoke free.

  • 11 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Copal Tulum Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Memory foam beds
  • In-room dining (limited hours)
  • Private outdoor space
  • Smart television
  • Satellite channels
  • Netflix
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Copal Tulum Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Spa Services

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Copal Tulum Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 320 and MXN 320 for adults, MXN 320 and MXN 320 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.