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Copal Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Beach

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Photo gallery for Copal Tulum Hotel

Couples treatment rooms, body treatments, aromatherapy
Creator video
Private kitchen
43-inch Smart TV with satellite channels, TV, Netflix
Exterior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Place, Hunab Lifestyle Center
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(12 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.2 out of 10
Very good
(20 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1658 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2314 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2303 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 3100 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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  • Pet friendly
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4.4 out of 5, Excellent, 10 reviews
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Total with taxes and fees
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About the neighborhood

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Dos Aguas Park - 11 min walk - 0.6 miles
  • Hospital de Tulum - 16 min walk - 0.9 miles
  • Jaguar Park - 17 min walk - 0.9 miles
  • Hunab Lifestyle Center - 17 min walk - 0.9 miles
  • Tulum Mayan Ruins - 8 min drive - 4.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪Olio - ‬18 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Beach
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Hotel Mundo Maya Tulum
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 41 reviews
$204 nightly
The price is $250
Mar 3 - Mar 4
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

How close is Copal Tulum Hotel to the airport?

Copal Tulum Hotel is 25.5 mi (47-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Copal Tulum Hotel have an airport shuttle?

Copal Tulum Hotel offers an airport shuttle 24 hours a day, on request, for a charge of MXN 2500 per vehicle, one-way.

How close is Copal Tulum Hotel to the beach?

This hotel is 3.4 mi (12-min drive) from Tulum Beach and 3.5 mi (14-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Copal Tulum Hotel offer free breakfast?

Free breakfast isn’t provided at Copal Tulum Hotel, but cooked-to-order breakfast is offered for a fee of between MXN 360 and 360 per person. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Copal Tulum Hotel?

No, there is no casino at this hotel.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Copal Tulum Hotel?

This hotel offers free self parking.

Does Copal Tulum Hotel have a pool?

Copal Tulum Hotel features 2 outdoor pools. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Copal Tulum Hotel have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Copal Tulum Hotel have a spa?

Pamper yourself with a day at The Healing Spot, where you can enjoy facials, sports massages, and aromatherapy.

How close is Copal Tulum Hotel to downtown Tulum?

Copal Tulum Hotel is 0.7 mi away from Tulum.

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 673 out of 1001 reviews
Rating 8 - Good. 146 out of 1001 reviews
Rating 6 - Okay. 65 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 65 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff was wonderful to deal with.
Stayed 5 nights in Nov 2025

10/10 Excellent

Junior

Liked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

sulsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service And close to restaurants and not 10-12 mins from the beach
Stayed 6 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location off the beaten path, inside the hotel felt like a jungle oasis, even smelled amazing especially in the rooms. Excellent service too staff was great.
Stayed 2 nights in Nov 2025

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!! Mold!! The room smelled of a mildew stench, they offered us another room but we left the hotel. Then refused to give us a refund. Deplorable behavior and I will leave reviews on every platform I can find. They were completely friendly as we chose to leave the hotel and then withheld our money. They refused to give it back to the travel website. Sickening. DO NOT BOOK.
Cracks in wall from moisture
Mold on wall, health hazard
Leaking ac unit causing mold and mildew
Stayed 3 nights in Nov 2025

10/10 Excellent

Juan

Stayed 3 nights in Nov 2025

10/10 Excellent

Yaofang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big and comfortable and pretty as seen in the pictures. Probably the most comfortable hotel we lived during this trip. It’s in an hotel area which is not so convenient if you want to shop around. But I feel there are enough things to do here for relaxing. There are 2 restaurants in the hotel and both are good but a bit pricy. The spa service is very good but also for a price. There are more good places to eat if you don’t mind walking around. It is true some of the roads nearby are terrible. But most of the roads are fine and this area feels very safe. Take your time if you drive here and the gps leads you to somewhere with bad road. There are normally other ways to avoid those bad roads. The private pool is not heat up so think about it when it’s not too hot. They don’t have free breakfast so we bought some bread and eggs and cook our own. They have full kitchen space which is very convenient in this case
Stayed 2 nights in Nov 2025

10/10 Excellent

Sashawna

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing clean and the staff was very nice would go again.
Stayed 2 nights in Nov 2025

8/10 Good

Omosefe

Stayed 1 night in Nov 2025

10/10 Excellent

Wyatt, Kelowna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.
Stayed 2 nights in Nov 2025

2/10 Terrible

Tandeleya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We been going there almost once a month, if not more for years. You would think people we absolutely remember and recognize would treat us better. We have a mediocre service. Where they one a tip for just opening the door… They started to kick us out exactly at 12;00 where we actually had another day stay (which, no matter how many years we been loyal to Copal, would not refund, as we booked the wrong day). The mattresses and linens were great, now they have been changed. My husband and I woke up with out backs hurting.
Stayed 1 night in Nov 2025

10/10 Excellent

Abdul Qadir Zakaria Hosein

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the best vacation I’ve had. The stay at the hotel was more than I expected the food was amazing the staff were beyond helpful generous and genuine. I had absolutely no problems nor did I had to wait for anything. The guys at the desk got me anything I asked for. They did an amazing surprise breakfast for my wife. Decorated the room with professional structures made of ballons, chocolate strawberries, roses and a dinner in the most amazing new location . The restaurant servers went out of their way to ensure my wife and I had halal steak for her birthday dinner, getting us extra items from different restaurants to combine into one big meal. The place is absolutely gorgeous the scenery from the appartment was amazing . The pools were well kept, temperature was cool and refreshing walking around under all the trees, their cats were super friendly and loving, room service was great. Copal in Tulum is probably the best hotel for me. I wouldn’t go anywhere else honestly. I felt safe and everyone treated me like they were my best friend. Never told me no . The guys at the check in did way more for me than they needed to . It was absolutely perfect .
Stayed 6 nights in Oct 2025

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2025

10/10 Excellent

TaNiesha

Liked: Cleanliness, property conditions & facilities
Staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Yennifer

Stayed 4 nights in Oct 2025

10/10 Excellent

Manisha

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are amazing—cozy, comfortable, and full of earthy vibes. I highly recommend everyone to visit this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in Oct 2025

10/10 Excellent

Manisha

Stayed 1 night in Oct 2025

10/10 Excellent

Treeva

Stayed 2 nights in Oct 2025

10/10 Excellent

Frank Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. The rooms with private pools are very spacious and well maintained and clean by the staff. The front desk staff are exceptional in their knowledge of Tulum and tourism service providers, in fact one of their recommendations led to three amazing days of cenote diving for me with a private guide which was followed each day by a massage from an excellent masseuse. And I also particularly appreciated their recommendation to look at the stunning sunsets.
Stayed 4 nights in Oct 2025

10/10 Excellent

Raina

Stayed 4 nights in Oct 2025

10/10 Excellent

Frank Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was huge, cleaned to perfection every day, the private pool was good for an evening dip, and a massage at the spa relaxed and refreshed my body each day. And all the staff, especially the front desk staff were welcoming knowledgeable and helpful when I need anything.
Private Pool
Room - Kitchen / Lounge
Bedroom
Desk with Private Pool
Stayed 1 night in Oct 2025

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing Manuel and Eddie were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Willie

Stayed 2 nights in Oct 2025

10/10 Excellent

Tandeleya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2025