"Dirty beachfront, very small limited beach. Food basically same every day not very good so we ate off site most days.. Dining staff not very friendly ... " More
Beachfront retreat
Within a 5-minute walk of this Puerto Morelos property, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and San Jose Catholic Parish is within 6 miles (10 km).
All-inclusive
A full-service spa, 6 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Mar 7, 2024 by Azul Beach Riviera Cancun Ambassador
Dear Molly,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards
Dec 21, 2023 by ABR
Dear Marjorie EThank You for your Patronage towards the Azul Beach Resort Riviera Cancún by KarismaPlease accept our sincere apologies for not coming up to your rightful expectations. We at the Azul Beach Resort Riviera Cancún by Karismapride ourselves on our high levels of service and glorious offerings; we are terribly sorry if that did not come across during your visit. We have taken your feedback very seriously and every aspect of your review has been taken onboard.I take this opportunity in thanking you again for your Custom and for your Valuable Feedback, we look forward to hosting you in the future and we will ensure you that your next experience is nothing short of perfection.
Dec 10, 2023 by C
Dear Jackie,Thank you very much for taking the time to share your experience, it was an honor to host your recent stay with us.We are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.
Nov 29, 2023 by Azul Beach Resort Riviera Cancun
Dear Rebecca Elaine. thank you very much for takin the time to rate your stay and provide us your feed back, your opinion and comments will help us to improve our service to deliver a better experience for your next visit.
Aug 19, 2023 by Azul Beach Resort Riviera Cancun Ambassador.
Dear Karen, thank you for your feedback, we are very happy that you enjoyed your stay with us, we hope to see you soon at Azul Beach Riviera Cancun
Jul 3, 2023 by Azul Beach Resort Riviera Cancun Ambassador
Dear Karen, , your opinion is very important to us, we appreciate the time to rate your stay with us, we deeply sorry if your stay wasn't as your expected, we will receive all your comments with they team to prevent this could happen again!
Jun 20, 2023 by Azul Beach Resort Riviera Cancun Ambassador
Dear Cheryl your opinion is very important for us, thank you for taking the time to rate your stay and give us your comments, we look forward to have you here in a near future time.
Mar 26, 2023 by Travelocity Ambassador
Tank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Cancún by Karisma.Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean.Thank you once again, your feedback is truly invaluable to us.
Aug 28, 2022 by Travelocity Ambassador
Thank you so much for choosing Azul Beach Resort Riviera Cancún by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Cancún by Karisma, so it is a delight to know that you will be returning once again.
Jul 2, 2022 by Travelocity Ambassador
Dear Dolan: Thank you very much for your comments, we understand that you had a situation at the time of check in. Our check in starts at 3 pm when covid sanitization and cleaning is ensured in the room that will be delivered to you. We understand that your room was earlier than our usual check-in time thanks to the efficient work of our housekeeping team. We will pass your comments to the corresponding areas. Best regards.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free full breakfast daily from 6:30 AM to 11:30 AM.
SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.
SIENA - This restaurant specializes in Italian cuisine and serves dinner only.
LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.