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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Creator video - submitted by Sally Nguyen
Gift shop
Outdoor pool, free cabanas, sun loungers
3 bars/lounges, 2 swim-up bars

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Big Kahuna Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Lair Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(59 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(77 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Pineapple Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • Sea view
  • Sleeps 4

View all photos for Suite Standard with Garden View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Standard with Garden View

  • Sleeps 5

View all photos for Suite Superior with Sea View

Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite Superior with Sea View

  • Sea view
  • Sleeps 5

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Superior with Sea View

  • Sea view
  • Sleeps 5

View all photos for Suite Standard with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Standard with Pool View

  • Sleeps 5

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Premium with Pool View

  • Sleeps 7

View all photos for Suite Standard with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Standard with Sea View

  • Sea view
  • Sleeps 5

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • Sea view
  • Sleeps 8

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Superior with Sea View

  • Sea view
  • Sleeps 5

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About the neighborhood

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 4.2 miles
  • Puerto Morelos Town Square - 17 min drive - 8.3 miles
  • Ojo de Agua Beach - 17 min drive - 8.3 miles
  • Maroma Beach - 17 min drive - 7.5 miles
  • Puerto Morelos Beach - 18 min drive - 10.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Smart TV with satellite channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the airport?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 20 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Jul 5, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Jul 6, 2025 start from $706.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have an airport shuttle?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers a free airport shuttle, available 24 hours a day.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offer free breakfast?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive does not offer free breakfast.

Is there a casino at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel offers free self parking.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features an outdoor pool and a children's pool.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy deep-tissue massages, aromatherapy, and mani/pedis.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to downtown Playa del Carmen?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 14.7 mi away from Playa del Carmen.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 637 out of 1099 reviews
Rating 8 - Good. 195 out of 1099 reviews
Rating 6 - Okay. 118 out of 1099 reviews
Rating 4 - Poor. 68 out of 1099 reviews
Rating 2 - Terrible. 81 out of 1099 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brittney Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Adelaida

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. I’ve done other all inclusive places, but this is what all inclusive should be like. The food was delicious we tried all the restaurants and everything was amazing. Service staff were top notch, the park was amazing. My son rated it as the best vacation destination, he is 9. An amazing experience for our family.
Stayed 3 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso
Stayed 6 nights in Mar 2025

10/10 Excellent

Shanise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Shinique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited for my daughter’s 8th bday. She had a blast, but not enough activities for the price! Food needs improvement. She didn’t use any of the slides, basically swam in the pool and use the lazy river
Stayed 3 nights in Mar 2025

10/10 Excellent

Leidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Mar 2025

6/10 Okay

Katrina Danielle, Valley Stream

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel but the food was TERRIBLE! Breakfast, lunch, dinner and drinks… all terrible!
Stayed 4 nights in Mar 2025

10/10 Excellent

Heily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re a Nickelodeon fan or traveling with kids, this resort is a dream come true! The themed suites, character meet-and-greets, and massive water park make it a paradise for families. The food is surprisingly good for an all-inclusive, with plenty of variety, and the service is excellent. The SpongeBob and Teenage Mutant Ninja Turtles experiences are especially fun. That said, it can be pricey, and some areas get crowded. If you’re looking for a quiet, relaxing vacation, this might not be the best fit. But for families wanting non-stop fun, it’s worth it!
Stayed 4 nights in Mar 2025

10/10 Excellent

Richelle, Winnetka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel perfect for kids and adults
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful time!
Stayed 4 nights in Mar 2025

10/10 Excellent

Cecilia

Traveled with family and small children
This is a must visit for family vacation! It exceeded my expectations. It just great! The staff was beyond professional, friendly, polite and attentive! The resort/ hotel was super clean always. Exceptional! Definitely recommend and will travel back yearly!
Stayed 5 nights in Mar 2025

10/10 Excellent

keila

Stayed 3 nights in Mar 2025

10/10 Excellent

Ricksen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great family resort with options for everyone! We had a wonderful time with our family and made tons of memories.
Stayed 7 nights in Mar 2025

10/10 Excellent

nelda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern and delicious food and great entertainment and food
Stayed 2 nights in Mar 2025

4/10 Poor

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad general esta muy limpia y los trabajadores muy ambales a diferencia que la comida en genral no esta buena todos los dias lo mismo en el buffet el desayuno con los carateres lo sirvieron super frio y ni la mochila le dieron a los ninos que van tan entusiasmados esperando la verdad cobran bastante dinero lo deberian dar free por reservacion . Para ser un hotel para ninos deberian de tener mas actividades para ellos dan una que otra en todo el dia .La verdad que con dos otres dias de estancia es mas que suficiente no hay mucho que hacer ni ver solo el parque de agua que al segundo dia ya no tiens que hacer que banarte en las piscinas ,. en mi opinion deberian tener mas actividades para ellos.al igual en la llegada en el lobby principal deberian tener un caracter para darle la bienvenida a los ninos ya digo muy caro para lo que hacen nada que ver con lo que ponen en youtube , mi expeiencia no fue la mejor. en las tienda todo lo que tienen esta super caro no se quienes compran alli la verda porque no creo que una persona que viva de un simple sueldo y avya alli de vacaciones pueda comprar una mochila en 4700 pesos mexicanos .basada en mi experiencia no recomendaria a nadie que los visitara .Cabe recalcar que el servicio de parte de los trabajores del hotel si fue el mejor todos muy amables y las habiataciones muy limpias
Stayed 4 nights in Mar 2025

10/10 Excellent

Alberto Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Sierra Ellen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, the staff English was not very good. Especially the travel people scheduling the activities, when they would get something wrong and we asked them about it they would just say ohhhh my English not very good as an excuse to overselling us something. Saying a trip was a 10 minute drive when it was actually 30.. and then saying a buffet was included with dolphins but then at the place they said it’s $87 a person and we had 7 people with us… it was very frustrating. Also late check out was $400 or sit through an hour and a half sales pitch. Watch out for that! The resort and food were absolutely amazing though!! The stores for gifts were outrageously overpriced!! I didn’t see a single person ever buy anything!!
Stayed 5 nights in Mar 2025

8/10 Good

Vladimir, tampa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
un hotel realmente lindo los niños lo disfrutaron. La animación y los muñecos presentes. Los restaurantes no era lo que esperaba. Solo el desayuno que realmente estaba súper era solo en el aérea del loby principal. No tuvimos muchas indicaciones sobre qué hacer. Teníamos familias en otras reservas que sí tenían una persona que le enviaban las actividades del día y así nos enterábamos de qué hacer. Pedí recogida de equipaje y perdí más de 30 min porque nunca llegaron por el. Tengo miles de cosas que decir pero fueron 5 largos días y muchas cosas.
Stayed 5 nights in Mar 2025

6/10 Okay

Ashockalaus

Traveled with family and small children
Liked: Cleanliness, amenities
The hotel itself was pretty good. Expedia ruined our reservation and we had to pay out of pocket $1200 more for our daughter that we already paid for. The hotel would not give us a refund because Expedia never followed up and corrected our reservation even though they said they would. Highly disappointed with my service. Would recommend the hotel but DO NOT BOOK THROUGH EXPEDIA
Stayed 4 nights in Mar 2025

10/10 Excellent

shaira

Stayed 4 nights in Mar 2025

10/10 Excellent

RUBEN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Taryn

Stayed 5 nights in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great overall experience highly recommend me and my family enjoy our stay we will be returning
Stayed 3 nights in Feb 2025