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4.1 out of 5

"I'd give it a 9.5 out of 10. The .5 was subtracted because they "caved" to some rude guest who wore bathing suits to Oceana dinner when it clearly sa ... " More

By a verified traveler on Sun 19 Sep 2021

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Hotel Description

5-star beachfront property near Akumal Beach

On the beach

At this Akumal property, you'll be within 9 miles (15 km) of Dos Ojos Cenote and 20 miles (32 km) of Tulum Mayan Ruins. Xplor Theme Park and Xcaret Eco Theme Park are also within 20 miles (32 km).

All-inclusive

This all-inclusive property features an attached winery, a full-service spa, and a nightclub. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Junior Suite Double Tropical View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$613* Per night/room Jul 10 - Jul 11

Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Double Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal Of The Day

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Secrets Akumal Riviera Maya - Adults Only - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Everyone (10) Couples (8)
5 out of 5

Posted by , from Texarkana on Dec 28, 2021

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5 out of 5
I'd give it a 9.5 out of 10. The .5 was subtracted because they "caved" to some rude guest who wore bathing suits to Oceana dinner when it clearly says a dress code. If I and everyone else in line takes the time to change into the dress code everyone should. No exceptions.

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 21, 2021 by Fabiola Saucedo / Social Media Coordinator

Dear guest, We would like to thank you for choosing our resort for your holidays and it is a pleasure to hear that your stay was very pleasant. We also appreciate your suggestion as it allows us to continuously improve the experience we create for all our guests. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Warm regards from Akumal,

4 out of 5
Loved the swim out room. The pool area and service was great. Didn't like the fact that I was a single, and yet every night my room was turned down as a couple. Also, you couldn't take left overs from the higher end restaurants back to your room if you didn't finish your meal. Alcohol was not top shelf,and you had to ask every time for call liquor. Drinks seemed very watered down.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Fabiola Saucedo / Social Media Coordinator

Dear guest, Thank you for your preference and for choosing our resort again for your recent holidays and it is a pleasure to read such a detailed overview of your recent visit. We are very glad to learn that your stay was a pleasant one and we value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Warm regards from Akumal,

2 out of 5

Posted by on Aug 23, 2021

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4 out of 5
Having a swim out pool was cool although we didn’t use it very much so not sure I would spend the extra money again. The staff was amazing and overall really liked the resort. Entertainment by the pool was fun and nice swim up bar. The main pool could have used some music throughout the day though. There was a dedicated quite pool so not sure they didn’t at main pool. To be a secrets I was a little disappointed in the food. The pool side food and the themed food by the pool at lunch was better than the “fine” dining options at night.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Sep 8, 2021 by Fabiola Saucedo / Social Media Coordinator

Dear guest, Thank you for staying with us on your recent visit to Riviera Maya as well as taking the time to provide your comments, our guest’s feedback is truly appreciated in our constant commitment to make a memorable experience. We are very glad to learn that throughout your stay enjoyed our beautiful facilities, the entertainment and the service. However, we sincerely regret reading that our gastronomy at the restaurants fell short of your expectations, and I would like to take the opportunity to mention that our Executive Chefs always strive a high standard gastronomy and the possibility to savor the local cuisine as well as the finest international delights and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and we will make sure to discuss your constructive critics with our team. Our Operations Committee will read your valuable remarks. We sincerely look forward to have the opportunity to welcome you back home and provide you with the exceptional quality and service that characterizes our brand and resort.

5 out of 5
Employees were awesome. Tremendous service despite a hurricane hitting during our stay.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 23, 2021 by Fabiola Saucedo / Social Media Coordinator

We are very pleased to learn that you enjoyed your stay at our resort and that everything was to your satisfaction. We hope that on your next vacation you will again choose Secrets Akumal to live an unforgettable experience!

5 out of 5
I loved everything! It was so lush and tropical. Effren, Benji, Mariana, and so many more were amazing and made this vacation perfect.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Fabiola Saucedo / Social Media Coordinator

Thank you for your visit at Secrets Akumal Riviera Maya! We are happy to hear that our resort and staff were able to meet all your needs during your stay and we look forward to welcoming you home in the near future. Thank you for your 5-star evaluation in Expedia!

3 out of 5
Grounds were beautiful! Service was not good- slow service!

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 16, 2021 by Fabiola Saucedo / Social Media Coordinator

Thank you very much for the time you spent to share your personal impressions of your stay at our resort. We greatly appreciate your feedback and for highlighting our beautiful facilities. However, despide our staff's service and kindness is one of our main strenghts, we are quite disappointed and surprised to hear that you felt we underperformed in this area; nevertheless we will not fail to share your comments with our head of department for information and further revision. Once again, thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely,

5 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 29, 2021 by Fabiola Saucedo / Social Media Coordinator

Thank you for taking time to share your 5 stars rating with us! We look forward to welcoming you home in the near future.

2 out of 5
Ok, so we arrived and because I was preferred customer I was preferred they took me to a different check in lounge. They make you fill out a bunch of papers I said ok fine. After that a sales rep comes and basically makes you commit to a breakfast and why not. Now let me break down the details of my trip: My room: it smelled so so bad I couldn’t even handle it. After my complain, they sent 2 technicians that tried to fix it and told me everything was fine. Ok, so I decided to unpack my stuff... 30 mins later boom the smell again. And of course I complained again. They told me they didn’t have any other rooms and that they will do their best to accommodate me. I spend hours waiting when I went to ask about my room.. oh we can give me another room, instead of upgrading me; they were downgrading me. I said no, I paid for Swim out and that’s what I want. After hours of waiting I finally got another room. This other one was ok, no smell! However, no welcoming champagne or fruits! The mini bar was incomplete and it was never restock! Oh and let me mention about their towel, oh boy the pool towers were actually better than the room towel. Food: food was good but service is very very slow! The selection of food is very limited as well. No buffers available. In the hibachi you have to get what they give you “no other way around” the Mexican restaurant was very good with real Mexican dishes however service extra slow. Pool: amazing loved loved the pool. However, the pool bar closes

Posted by , from New Jersey on Sep 2, 2020

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Comment from Hotel Management

Sep 9, 2020 by Fabiola Saucedo / Social Media Coordinator

Thank you Aury for your evaluation! We deeply regret that you did not fully enjoy your experience at our hotel, as we strive every day to make each stay unforgettable. Our guest’s feedback is truly important for us and we sincerely look forward to have the opportunity to welcome you back home and provide you with the exceptional quality and service that characterizes our brand and resort.

About the Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Location Carretera Federal 307, km 254 600, Akumal, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Secrets Akumal Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets Akumal Riviera Maya - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an attached winery, outdoor tennis courts, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Akumal property.

  • 434 guestrooms or units
  • 5 levels
  • 11 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2015
  • Winery on site
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The property hosts a free manager's reception daily.

Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor tennis courts and complimentary bicycles are featured at the property. 3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Secrets Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Secrets Akumal Riviera Maya All Inclusive Adults
  • Secrets Riviera Maya All Inclusive
  • Secrets Riviera Maya All Inclusive Adults
  • Secrets Akumal Riviera Maya Adults
  • Secrets Riviera Maya Adults
  • Secrets Akumal Riviera Maya All Inclusive
  • Secrets Akumal Riviera Maya All Inclusive Adults Only
  • Secrets Riviera Maya All Inclusive Adults All-inclusive property
  • Secrets Riviera Maya Inclusiv

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.