Booking is only the beginning

Our goal is for you to experience worry-free trips, each and every time you travel with us. Ones that leave you with unforgettable memories you can’t help but share with your friends. That’s why we offer 24/7 personal assistance with our Customer 1st Guarantee before, during and after your trip on all our services — from flights, hotels and vacation packages, to rental cars and activities.

Before You Leave

Change of plans? Don’t worry, you’ll never be charged a hotel cancellation fee with Travelocity.

During Your Trip

Enjoy stress-free travel, as we work behind the scenes with our partners to ensure everything goes smoothly.

After You Return

Tell us how we’re doing so we can make sure your next getaway is even better than the last.

Notice a price drop?

We'll refund you the difference between what you paid and the lower price + $50 off your next trip.
On flights let us know within 24hrs, and hotels - you have up until the day before.

Hotel doesn't match our details?

We'll find a comparable hotel for you right away.
If the pool is closed--contact us immediately and we'll find a comparable hotel for you at no additional cost.

NO cancellation fees!

Travelocity will never charge you a cancellation fee - and as long as it's 3 days prior to your stay most hotels won't either.

Car rental a disappointment?

If the exact vehicle you expected is unavailable, we'll work with the car rental company to get a similar one ready for you.

Hotel overbooked or lost your reservation?

We'll work directly with the hotel to get you a room or a comparable one at a nearby hotel, at no extra charge to you.

Airline canceled your flight?

We'll do the legwork to locate a hotel that meets your needs at a reasonable price if you have to stay the night. We’re just a phone call away.

Need to change your reservation?

Travelocity will work with our travel partners to get your reservation adjusted in the simplest way possible.

Weather threat or mass disruption?

Don't let an unexpected event ruin your plans. We'll work with our travel partners to make any necessary itinerary changes at the most reasonable cost to you.