Find a Hotel in Zona Hotelera

"I was Beyond disappointed. Rooms smelled like a tiki torch fuel. You cant flush toilet paper and are asked to leave it in the trash in the room for 24 hrs. the beach was dirty and unclean. I asked for a refund and they didn't honor it or give me credit to one of their alternate properties Very poorly managed"

"This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere"

"I went with my partner and we loved our room. The food at the sushi bar and tago restaurant was really good. Staff was so helpful and friendly. They gave us tun down service every night with sweet treats. The shower was the best shower out of the 4 hotels we visited on this trip. Great water pressure, spacious and the quality of the water was so good. Skin felt smooth and not dried out. They offered wash clothes, robes, slippers, toothbrush and toothpaste. If I had to offer a critique, the entrance of our room was underwhelming. It was not very clean or appealing. It distracted from how nice the rooms were. The beach was not usable because of the seaweed. I think they should have someone clean it up. However, Tago was a very convenient location. Will recommend."

"Amazing hotel with a private cenote, a little piece of paradise away from the busy street. Very serene place to enjoy a great DJ during the day, reading by the cenote, enjoying good (however pricey) food and drinks. The low point… we lamented being given a premium room with a view on abandoned structures that ruined the experience. Tried to change our room but the hotel management was totally deaf to our request, and only offered to upgrade us at a cost $65/night when we were already paying in excess of $300… so they left us with a very mixed feeling…."

"We had a bungalow on the beach!! The walk from reception to our accommodation was through lush palm trees through to glorious white sand and turquoise blue sea. The staff were amazing, in particular Magdalena who arranged the bouquet for our wedding vow renewal on the beach. It is a short walk from many bars, restaurants and day parties. Our favourite restaurant was Hartwood. Sit at the bar before dinner and watch the barmen make some extraordinary cocktails which are on the pricy side but worth the money."

"Had an amazing stay at MIA. The location is perfect—right on the beachfront—with a great-sized pool and genuinely friendly staff (special shoutout to Anna!). One of the highlights was the beachside massage setup—super relaxing and thoughtfully done. Our room had stunning views of both the ocean and pool, and falling asleep to the sound of the waves was just incredible. The bathroom was spacious and laid out well. Overall, such a serene and memorable experience—I’d absolutely come back."