6/10 Okay
James Wilson
Traveled with family
Apr 10, 2024
Liked: Cleanliness, staff & service, amenities
I liked the premium experience the property gave, however I didn’t like that it wasn’t included in the price. You pay an additional 100.00 per night for premium service, which includes various amenities throughout complex. The staff was very nice and courteous. We loved the chic show, archery, and spa. Would’ve rated resort higher but room didn’t cool off. Thermostat was set for 68 degrees Fahrenheit, but never got to that temperature. Technicians looked at a/c and stated it was fine. We ended up getting a fan sent to our room, due to temperature. Also, liquor was watered down. One other complaint is that we waited for 20 minutes for a ride from spa, which never came. We ended up walking to grand pallium for ride back to TRS Resort.