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"We've stayed at this property before for a weekend. This time we stayed a whole week. To be honest and we're not picky eaters it was very hard to find food for the entire week for dinner. The buffet for dinner was closed every night. The Mexican restaurant was not great. Italian great, ate there 3 times, Asian hibachi good, Seafood buffet on the beach our last night. We do not eat Indian or French. The Baja Grill was just so so. Breakfast buffet was very good and all of the food around the pool was excellent, a lot of options, fish tacos and fajitas were awesome. It's a very clean property. Staff is super nice. Shout out to Trinidad (Trini) he helped with some dinner reservations and checked in with us everyday plus sent us the entertainment schedule the restaurants were open for the day. Very nice young man. Gerano at the pool was excellent bringing drinks, smoothies, pizza. I had a massage (even though I had heard there was one on the beach near by) I chose the spa at 50% off. I had one massage and she talked me into the Stone Massage. Oh my, I'll never do a regular one again. The Stone Massage was amazing! Marsela did both of my massages. She was great! Orbitz said I was eligible for an upgraded room, person at counter said I had to pay for it. Was a little disappointed as I've never been offered an upgraded room before. Our second to the last night and we were already getting ready for bed the front desk called and offered us an upgraded room. We declined, so late."

"Friendly staff and nice for family vacation "

"Great location, staff, and spa!"

"We stayed at the Krystal Grand last week, it was amazing. We booked the Altitude package and it was so worth it. Joel our butler was so helpful, he made our whole experience so easy and wonderful, coordinating dinners, sharing information on activities and arranging amenities. The rooms were a good size with great views and the beds were very comfortable. The staff at the resort were all amazing, offering great customer service. We only went to the adult pool and could get loungers no problem. However the loungers could use an upgrade, the cushions were a bit uncomfortable. The restaurants at the hotel were also great, we didn’t have a single bad meal. Breakfast at The Grill was our favourite. Overall, this is a great hotel with wonderful staff and we would stay there again! "

"The property and resort itself were very clean, and the food was surprisingly good for a resort. There were plenty of amenities and activities, so we were never bored, and the multiple pools didn’t feel overcrowded. The only thing I noticed was that I didn’t really see the pools being cleaned, but aside from that, we had a great time and would definitely go again."

"Everything about this resort was amazing! The staff were very friendly and helpful and the cleanliness was top tier. I’ve stayed at many all inclusive resorts and this resort has them beat. Not to mention the food was amazing!"