Hyatt Ziva Los Cabos- All Inclusive

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Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Property video
Lobby sitting area
4 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
40-inch LCD TV with satellite channels, TV, iPod dock

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Place, Plaza Mega Comercial Mexicana
    ‪5 min walk‬
  • Place, San Jose's Estuary and Bird Sanctuary
    ‪5 min walk‬
  • Place, Costa Azul Beach
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪17 min drive‬

Room options

Ocean View Master King

9.2 out of 10
Wonderful
(52 reviews)
  • Ocean view
  • 569 sq ft
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

8.8 out of 10
Excellent
(66 reviews)
  • Ocean view
  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

Resort View Master King

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

8.6 out of 10
Excellent
(51 reviews)
  • Resort view
  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Deluxe Ocean Front Studio Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 1174 sq ft
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

7.4 out of 10
Good
(8 reviews)
  • Ocean view
  • 818 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Club Swim Up Master King

9.4 out of 10
Exceptional
(27 reviews)
  • 747 sq ft
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

8.8 out of 10
Excellent
(17 reviews)
  • 753 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Two Bedroom Grand Master Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 2336 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club One Bedroom Master Suite

  • Resort view
  • 1139 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite

  • Sleeps 3

Deluxe Room, 2 Double Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Ocean View (Master, Club)

  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Ocean View (Master ,Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Oceanfront (Master)

  • Resort view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Front)

  • Resort view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • Ocean view
  • 2110 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Ziva Suite Non smoking

  • Sleeps 3

Master King Room Non smoking

  • Sleeps 3

Master Two Double Room with Pool View Non smoking

  • Sleeps 4

Master Two Double Room Non smoking

  • Sleeps 4

Club King Room with Ocean VIew Non smoking

  • Sleeps 2

Ocean View Master King

  • Sleeps 3

Club Oceanfront King

  • Sleeps 2

Club Ocean Front Two Double Room Non smoking

  • Sleeps 3

Club Master Two Double Room with Sea View Non smoking

  • Sleeps 4

Swim Up Master King Room Non smoking

  • Sleeps 3

Swim Up Master Two Double Room Non smoking

  • Sleeps 4

Club One Bedroom Master Suite

  • Sleeps 3

Club Ocean View One Bedroom Master Suite

  • Sleeps 3

Club Ocean Front One Bedroom Master Suite

  • Sleeps 3

Two Bedroom Master Suite with Sea View Non smoking

  • Sleeps 6

Ocean Front Two Bedroom Grand Master Suite B Non smoking

  • Sleeps 6

Club Swim Up Master King

  • Sleeps 3

Master Double Room

  • Sleeps 4

Resort View Master King

  • Sleeps 3

Ocean View Master Double

  • Sleeps 4

Club Ocean Front Studio Suite

  • Sleeps 2

Deluxe Ocean Front Master King

  • Sleeps 2

Deluxe Double Room With Ocean View

  • Sleeps 4

Deluxe King Room-Oceanfront

  • Sleeps 3

Ocean Front Double Room

  • Sleeps 3

Deluxe Double Room With Resort View

  • Sleeps 4

Deluxe King Room With Ocean View

  • Sleeps 3

Club Deluxe Ocean View One Bedroom Master Suite

  • Sleeps 4

Deluxe King Room With Resort View

  • Sleeps 4

Club Premium Ocean View One Bedroom Master Suite

  • Sleeps 3

Oceanfront King Room

  • Sleeps 2

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About the neighborhood

San José del Cabo

Beachfront retreat .Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Costa Azul Beach and Puerto Los Cabos. Palmilla Beach and Puerto Los Cabos Golf Course are also within 6 miles (10 km).

What's nearby

  • Plaza Mega Comercial Mexicana - 5 min walk - 0.3 miles
  • San Jose's Estuary and Bird Sanctuary - 5 min walk - 0.3 miles
  • Punta Sur Golf Course - 12 min walk - 0.7 miles
  • Playa Hotelera - 12 min walk - 0.7 miles
  • Costa Azul Beach - 16 min walk - 0.9 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

  • ‪Cortez Restaurant - ‬3 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Zafiro - ‬4 min walk
  • ‪Coffee House - ‬1 min walk
  • ‪Chambao - ‬3 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

4.5-star luxury property near Costa Azul Beach, connected to the convention center
Some rates at Hyatt Ziva Los Cabos- All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Los Cabos- All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

  • 591 guestrooms or units
  • 7 levels
  • 3 buildings
  • 8 dining venues
  • 7 bars or lounges
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Zen Spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Information provided by the property may be translated using automated translation tools

Hyatt Ziva Los Cabos is currently undergoing renovations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.70 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is USD 4.70 for the first bedroom per night, and increases by USD 4.70 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 6)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Cabos

Hyatt Los Cabos

Hyatt Los Cabos Ziva

Hyatt Ziva Los

Hyatt Ziva Los All Inclusive

Hyatt Ziva Los Cabos

Los Cabos Ziva

Ziva Hyatt

Ziva Los Cabos

Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo

Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel

Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

Hotel Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos All Inclusive Hotel

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos Inclusive

Hyatt Ziva Los Cabos All Inclusive All-inclusive property

Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo

Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

All-inclusive property Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos Inclusive

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Frequently asked questions

How close is Hyatt Ziva Los Cabos- All Inclusive to the airport?

Hyatt Ziva Los Cabos- All Inclusive is 12.5 mi (17-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Ziva Los Cabos- All Inclusive?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Los Cabos- All Inclusive on Jun 1, 2026 start from $518, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Ziva Los Cabos- All Inclusive have an airport shuttle?

Hyatt Ziva Los Cabos- All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 250 per vehicle, roundtrip.

How close is Hyatt Ziva Los Cabos- All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Ziva Los Cabos- All Inclusive offer free breakfast?

Hyatt Ziva Los Cabos- All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hyatt Ziva Los Cabos- All Inclusive?

No, there is no casino at this property.

What time is check-in at Hyatt Ziva Los Cabos- All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hyatt Ziva Los Cabos- All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Ziva Los Cabos- All Inclusive have a pool?

Hyatt Ziva Los Cabos- All Inclusive features 4 outdoor pools. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hyatt Ziva Los Cabos- All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Italian cuisine, a beachfront location, and garden views.

Does Hyatt Ziva Los Cabos- All Inclusive have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy prenatal massages, body scrubs, and facials.

How close is Hyatt Ziva Los Cabos- All Inclusive to downtown San José del Cabo?

Hyatt Ziva Los Cabos- All Inclusive is 1.4 mi away from San José del Cabo.

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1845 out of 2718 reviews
Rating 8 - Good. 471 out of 2718 reviews
Rating 6 - Okay. 194 out of 2718 reviews
Rating 4 - Poor. 97 out of 2718 reviews
Rating 2 - Terrible. 111 out of 2718 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Audrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water exercise with Raul was excellent. The restaurants were exceptional especially the Indian restaurant. Swimup room was the way to go
Stayed 4 nights in Mar 2026

8/10 Good

Ed

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is excellent. Some of the restaurants are so so. Steak house NY strip was not good. But others were great.
Stayed 5 nights in Feb 2026

10/10 Excellent

Sergio

Stayed 3 nights in Jan 2026

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, amenities
Very Nice hotel in Cabo. Clean rooms, friendly staff and great food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the best all inclusive we have ever been to.
Stayed 7 nights in Jan 2026

10/10 Excellent

Zohrab

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every think was perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole Jean

Stayed 3 nights in Jan 2026

10/10 Excellent

Talisa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room good staff food was good when you find the things you like Bryan was amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

ALI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 4 nights in Jan 2026

10/10 Excellent

Isaias

Stayed 3 nights in Jan 2026

10/10 Excellent

Jongouk

Stayed 5 nights in Dec 2025

10/10 Excellent

Justin

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our butler, Edgar was wonderful! He attended to our every need and thought of everthing. I would return any time and would love to have Edgar help us again. All of the staff was very nice and helpful. They made our stay that much more enjoyable and memorable. The food was very good at all of the restaurants that we tried.
Stayed 4 nights in Jan 2026

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved it! The staff amazing, especially Alexander and the management team (including Santiago from the beach staff). We had the best time!
Stayed 5 nights in Jan 2026

8/10 Good

Tonya, Glenwood Springs

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, clean rooms and comfortable beds. Rooms were spacious. We liked that the resort was not too large. Staff was very friendly and helpful. Food was decent.
Stayed 1 night in Jan 2026

8/10 Good

Tonya, Glenwood Springs

Stayed 5 nights in Jan 2026

10/10 Excellent

Jennifer

Stayed 7 nights in Jan 2026

4/10 Poor

Daisy A

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pros: The resort is beautiful, the grounds are well kept, and most staff were polite and responsive. Cons: Our room had a noticeable mildew odor during the stay, and the bedding smelled musty, which affected comfort. Housekeeping was inconsistent on one occasion. We also booked a romantic experience through the hotel that did not fully match the setup shown in the photos, although staff did attempt to make adjustments. Overall: A nice property with great potential, but some details fell short of expectations.
Stayed 4 nights in Jan 2026

10/10 Excellent

ronald

Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were always taken care of and staff was super friendly and accommodating!
Stayed 6 nights in Jan 2026

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff made the resort for us! Our room was always clean and restocked. Trinidad our personal butler booked everything we needed and more. He started to help us after Deisi the restaurant manager Casa Cortez noticed our breakfast took a long time and came out incorrect. We didn’t complain or say anything she just saw this and reached out to Trinidad to make sure the rest of our stay was exceptional. We 100% would rate all of the staff a 10/10!
Stayed 4 nights in Jan 2026

6/10 Okay

Sanny

Traveled with family
Disliked: Cleanliness, amenities
On the kids club- don’t limit the time and age group. My son was 23 months and I wasn’t able to stay in the kids club with him for the time they were closed for drop-off hours. The only time the allow kids to play is from 9am-10am and 4pm-5pm. Please try and be more flexible to parents to let their kid play supervised with parents if the staff cannot watch children below the age of 4yrs old. Rooms - The room cleaning wasn’t great. The first day they missed our room cleaning. Food - The desserts, donuts and cafe foods seem stale. Wish they were more fresh and soft.
Stayed 4 nights in Jan 2026

10/10 Excellent

Stacy

Stayed 4 nights in Jan 2026

8/10 Good

Tim

Stayed 5 nights in Jan 2026

6/10 Okay

Katharine, West Sacramento

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Accessibility has much to be desired. The transfer chair for the pool is none existent and the ramp is not reachable to even hobble into the pool. The accessible room while okay, required having to gi to certain parts of the room to turn around. The walk in shower is beautiful but you cannot reach the water lever from the sest and the rain shower snd wand do not reach the bench. Only 2 of the womens rooms had accessible stalls. Further, the ramps from the car area for drop off to the sidwalk at the entrance are way too steep and unusable for my wheelchair. Nearly tipped. The staff and food are awesome though.
Stayed 7 nights in Jan 2026