4.4 out of 5

"From beginning to end the staff was wonderful ; they were attentive to all our needs at any hour. The way they greet you by putting their hand in thei ... " More

By a verified traveler on Mon 03 Sep 2018

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Hotel Description

4.5-star beachfront resort near Puerto Los Cabos Golf Club

Beachfront retreat

Within a 10-minute walk of this Zona Hotelera resort, you'll find Playa Hotelera and Plaza Mega Comercial Mexicana. Also, Punta Sur Golf Course is within half a mile (1 km) and Club Campestre Golf Course is within 2 miles (3 km).

All-inclusive

Free water park access, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive resort. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 591 guestrooms offer thoughtful touches like free minibar items and bathrobes. LCD TVs come with satellite channels, and other amenities include free WiFi and iPod docks.

Master Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$351 per night

Club Room, 2 Double Beds, Ocean View (Master)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Master Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Ocean View (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Ziva Los Cabos - All Inclusive ratings based on 118 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Ziva Los Cabos - All Inclusive

Everyone (41) Couples (3) Family (1)
1 out of 5
The only 5-star aspect of this place is the price. Our swim-up room was next to a sidewalk, so people kept washing their dirty feet in our pool. The room had no privacy as it was across from the bar. One day we awoke to a giant, wet bubble in the wall because something was leaking into our room. We showed the front desk, were told to pack up, and waited over an hour for the staff to get us a new room. I asked for compensation for the inconvenience and was only given a bottle of champagne and 50% off a couple’s massage which is regularly $220 PER PERSON. In our new room, the tub never filled, the outlets were severely crooked, and the water temperature changed drastically every second. There were also AT LEAST two weddings every day of our stay, restricting our access to certain areas. The hotel set up a large, canvas tent outside our suite to cook for one of the weddings, completely blocking our ocean view and instead giving us a view of garbage cans and wet floor signs. The “meal” portions were less than appetizer sizes. Nearly all the bars and snack shops close at 6pm, so it’s hard to even find food/drinks. Waiters are supposed to take your drink order at the swim-up suites but this never happened. The absolute worst part is you can’t remotely enjoy the beach because it is CRAWLING with solicitors who approach your blanket (even if you’re asleep) to sell you stuff (including illegal drugs). We expected a far better experience from a Hyatt and will never be returning.

Posted by on Dec 6, 2018

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Comment from Hotel Management

Dec 11, 2018 by Ivon Silva

Dear guest, Thank you for taking the time to review your stay at Hyatt Ziva Los Cabos, we offer a sincere apology for all the inconvenience you experience. It is my understanding that you were help by Jose de Jesus Rodriguez who gave you the 50% discount at the spa after requesting a massage as a compensation, he was also the person who send you the amenities to your room, we have also reported to our security department to check our beach area and look for anything illegal that out side vendors might have been offering, we thank you for bringing this to our attention. Once again we apologize for the negative experience, Cordially,

5 out of 5
Beautiful resort all-around... will definitely be back

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 11, 2018 by Ivon Silva

Dear guest, Thank you for taking the time to review your stay at Hyatt Ziva Los Cabos, we are happy to know you enjoyed your stay with us. We hope to have you back as a guest in the near future, Cordially,

5 out of 5
Very nice room, staff was great and food selection was amazing. Spa was a bit pricey but still very enjoyable.

Posted by , from Denver on Oct 29, 2018

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Comment from Hotel Management

Oct 30, 2018 by Ivon Silva

Dear James, Thank you for choosing Hyatt Ziva Los Cabos for your recent vacations, we are happy to know you enjoyed your stay with us. We hope to see your soon. Cordially,

5 out of 5
Amazing resort! Friendly staff, good food, great amenities, fun night life, we loved everything about our stay. Will definitely go back.

Posted by , from WA on Oct 6, 2018

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Comment from Hotel Management

Oct 9, 2018 by ETV

Dear Channon, Thank you very much for staying with us, we are delighted to know you had a great time with us. we look forward for your return.

5 out of 5
Beautiful resort!!! All the staff were warm and friendly. My favorite was Margarita she always greeted you with a smile and hug. Edgardo at the bar was excellent

Posted by on Oct 1, 2018

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Comment from Hotel Management

Oct 2, 2018 by ETV

Thank you very much for staying with us and for your kind remarks about Margarita and Edgardo. We look forward fo your return.

3 out of 5
Great rooms and pools. Very limited night life and not totally kid friendly. Need to connect all the pools together and have more breakfast and lunch options. Great facilities and very nice clean and well kept. One more float bar would be nice

Posted by , from Nashville TN on Sep 8, 2018

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Comment from Hotel Management

Sep 10, 2018 by ETV

Dear Ben, Thank you very much for your review, we are delighted to know you enjoyed our Resort. we appreciate your feedback. We look forward for your return.

5 out of 5
I really enjoyed my experience it was well worth it. The staff was on top of all of my needs. From the Felipe at the Spa. To Erica at coffee and to Saul pool runner. There’s so many more people that I have to give thanks to. I highly recommended this resort.

Posted by on Sep 6, 2018

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Comment from Hotel Management

Sep 10, 2018 by ETV

Thank you very much for your review, we are delighted to know you enjoyed our Resort. we appreciate your kind remarks about Felipe, Erica and saul we will share with them your compliments. We look forward for your return.

5 out of 5
From beginning to end the staff was wonderful ; they were attentive to all our needs at any hour. The way they greet you by putting their hand in their heart all the time was very caring and sincere; makes us feel very welcome and at home. The room more than exceeded our expectations. The fact that we were able to get upgraded to a pool balcony room was wonderful. The food from the buffet to your individual restaurants was extraordinary. A coffee shop with sweets was a great idea to have after hours. Them daily shows were very entertaining as well as the dancers; you can see that they enjoy what they are doing. The pool exercises were very motivated. We will definitely return to Hyatt Zina and recommended to all our family and friends.

Posted by , from Fullerton on Sep 3, 2018

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Comment from Hotel Management

Oct 2, 2018 by ETV

Dear Patricia, We are delighted to know you had a great time with us, we really appreciate your comments. we hope to have you back very soon.

5 out of 5

It was amazing!!!

I would give this 10 stars if I could. They will do anything to accommodate you. It was an amazing experience. Will definitely be back.

Posted by , from hayward california on Aug 27, 2018

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Comment from Hotel Management

Sep 3, 2018 by ETV

Dear Basilio, Thank you very much for your review, we are delighted to know you had a great time with us. We look forward for your return. Regards,

5 out of 5

Nice hotel but a little outdated

Hyatt Ziva on SanJise del Cabo was not as new as the one in Cancun, 25 minutes drive to Cabis San Lucas where all the activities r but the room was huge & very comfortable & the staff were supurb!

Posted by , from texas on Aug 27, 2018

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Comment from Hotel Management

Sep 3, 2018 by ETV

Dear Gina, Thank you very much for your review, we are delighted to know you had a great time with us. We look forward for your return. Regards,

About the Hyatt Ziva Los Cabos - All Inclusive

Location Paseo del Malecón l-5 D, San Jose del Cabo, BCS 23405

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All available beverages included
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Onsite live performances included

Property Features

Hyatt Ziva Los Cabos - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. Bring your whole family to Hyatt Ziva Los Cabos - All Inclusive for summer fun including 5 outdoor swimming pools, a complimentary water park, and a complimentary children's club. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a children's pool, an outdoor tennis court, and a 24-hour fitness center. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star San Jose del Cabo resort.

  • 591 guestrooms or units
  • 7 levels
  • 3 buildings
  • 7 dining venues
  • 6 bars or lounges
  • 2 coffee shops
  • 13 conference rooms
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Built in 2009
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) (20.2 km / 12.6 mi)
  • Property shuttles: Airport shuttle and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Ziva Los Cabos - All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Zaffiro - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Bon Vivant - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Dozo - This restaurant specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Cortijo - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Plaza Buffet - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Entertainment

Every night the guests can be part of a magical moment. The Grand Theater welcomes up to 526 people and presents a professional valet with live music. Enjoy Broadway-style shows, live music and entertainment for the entire family in the resort’s Gran Teatro (Grand Theater), which offers nightly programming.

Nearby Activities

An outdoor tennis court, a 24-hour fitness facility, and a complimentary water park are featured at the resort. 5 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a sauna and a steam room.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

  • Golfing nearby

Spa Services

The Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, massages, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Customers booking the Club Premium room categories will receive personalized check-in and check-out. For more details, please contact the hotel by using the information on the booking confirmation.

The Hotel generally recommends that families with children (under 18) do not stay at Swim-Up Suites. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 28 per person (roundtrip)
  • Airport shuttle fee per child: USD 14.00 (roundtrip), (from 4 to 8 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Cabos
  • Hyatt Los Cabos
  • Hyatt Los Cabos Ziva
  • Hyatt Ziva Los
  • Hyatt Ziva Los All Inclusive
  • Hyatt Ziva Los Cabos
  • Hyatt Ziva Los Cabos All Inclusive
  • Los Cabos Ziva
  • Ziva Hyatt
  • Ziva Los Cabos
  • Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
  • Hyatt Ziva Los Cabos San Jose del Cabo

You should know

  • Hyatt Ziva Los Cabos - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Kids Eat Free

Book a minimum 3-night stay in any rate plan displaying the "Free kids meal for 2 per day" tag from now - December 19, 2018, for travel November 25 - December 23, 2018, and receive a free kids meal for 2 daily when dining with paying adults.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.