"Nice place. Wonderful staff. No variety of foods. Everyday is the same foods " More

By a verified traveler on Wed 15 Aug 2018

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Hotel Description

3.5-star beachfront property near Costa Azul Beach

On the beach

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of San Jose del Cabo Art District and Puerto Los Cabos. Costa Azul Beach and Palmilla Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, balconies

In addition to LED TVs with cable channels, the 390 guestrooms offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.

Deluxe Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$211 per night

Deluxe Room, 1 King Bed,Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room Sleeps 5

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Parcial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Solaris Los Cabos & Spa - All Inclusive ratings based on 142 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Solaris Los Cabos & Spa - All Inclusive

Everyone (29)
4 out of 5
Loved the location. The service, barkeepers, food and housekeeping staff are very friendly and helpful. The entertainment staff are amazing and fun. The facilities are great. The kids program is fun for the kids. One thing we did not like was our room was directly above the nightclub that heavy bass music goes till 1am every night. We even paid for upgraded room and they knew we had two kids at checkin and didn’t give us a heads up. The concierge staff is a little aggressive also, but very nice and just doing their job in selling the timeshares which we hear are a good deal of you can get there for a couple weeks per year or more.

Posted by , from Sebastopol, CA, USA on Feb 14, 2019

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Comment from Hotel Management

Feb 14, 2019 by Guest Services

Dear Denny, Thank you for your expedient review. We are so glad you enjoyed the food of the resort, and we pride ourselves on thoroughly excellent customer service. Please accept our apologies for the music, but please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services. I would be more than happy if you give us the opportunity to exceed your expectations one more time and experience a true vacation in paradise.

5 out of 5
Beautiful hotel and employees are super nice, always found something to eat,property and room very clean, everything you need can be found in the hotel. Great experience

Posted by on Jan 12, 2019

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Comment from Hotel Management

Jan 12, 2019 by Guest Services

We appreciate your raview, thank you for your rating, we love to know you enjoyed your satay with us, service is our passion. Hope to see you soon! Best regards,

5 out of 5
Our experience was pleasant from day one! We became members bought a timeshare!!!!

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 13, 2019 by Guest Services

We are so glad to receive your very positive comments, we work very hard to have everything perfect for our dear guests and therefore appreciate your recognition to our efforts. We will keep improving everyday to always surpass your satisfaction during each visit. Thank you so much for choosing us, please come back soon!

2 out of 5
Checking in was very difficult. They made us look up the credit card charge from Travelocity on our phone or they were going to charge us again at the hotel. With 2 small children after a long day of travel, I had hoped the check in would be easier.

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 7, 2019 by Guest Services

Dear L, We really apreciate your reviw and please accept my sincere apologies that your check in was less that top notch. Any feedback we receive helps to make us better. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Thank you very much! Warm regards,

4 out of 5
Nice place. Wonderful staff. No variety of foods. Everyday is the same foods

Posted by , from ohio on Aug 15, 2018

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Comment from Hotel Management

Aug 15, 2018 by Social Media Manager

Thank you dear guest, nice to hear you enjoy your stay with us, we will enhance the buffet's variety! Your review make us better. Regards,

3 out of 5

You get what you pay for

Exterior appearance was nice when arrived. Check in experience was a total nightmare. Checked in and took 3-4 hours to get assigned room due to computer issues. No upgrade or apology. Beer served in plastic or glass cups so pretty much hot beer. Room was standard. AC worked great. Got bites from some bug in room, not sure if bed bugs. Buffet food was worse than American buffet places. Shoneys or Golden Corral is a total step up from here. Insults to Americans on what American themed food night it. They clearly think we are a hot dog, hamburger and fried chicken only culture. Went out to eat at 2 local restaurants for dinner as food for nightly buffet was below par and not appetizing. Sushi bar, hot fod bar with fries and hamburgers best food in whole place. Breakfast was not good but guy doing sopes, luck doing eggs/omelets were totally amazing. They are always smiling, friendly and cook great food. Service personnel were best I have been around. Alex, Ventura, Guiellermo made service by pool and on beach very enjoyable. Food in on site restaurant were not appetizing so we refused to eat there after reading menus. In the end, we got what we paid for except we spent more money on food to eat elsewhere.

Posted by on Jul 29, 2018

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Comment from Hotel Management

Jul 29, 2018 by Guest Services

We appreciate your review, make sure we are taking action in this matter, all your comments make us better.

3 out of 5

Sanchez Cuevas visitors

The food was ok not that great drinks were horrible not even one name brand Tequila or whiskey beer was ok not that great. The hall way on 5th floor had a bad smell at all times the A/C our last night was making a lot of noice. Also, the only two restaurants they have had to make appoints between 9am to 11am a couple of times no more room also special members had previlage. I should rate this hotel 3.5 stars

Posted by , from Huntington park california on Jul 17, 2018

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Comment from Hotel Management

Jul 19, 2018 by Social Media Manager

Thank you for your feedback. We would like to apologize for the inconveniences you experienced at our hotel. And assure you we will pay more attention to this areas in order for us to improve our facilities and services. Regards!

2 out of 5

Disappointed

Pros: The staff
Cons: Everything
The food and alcoholic drinks need a lot of improvement. They use the cheapest alcohol, and we have to buy a bottle at the hotel and make our own drinks. Entertainment and shows were not good either.

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 11, 2018 by Guest Services

We appreciate your reviews, make sure we are taking action in this matter, all your comments make us better!

5 out of 5
Very kid/family friendly and customer service. Would go back again.

Posted by on Jun 11, 2018

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Comment from Hotel Management

Jun 11, 2018 by Social Media Manager

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hoteles Solaris de México.

5 out of 5
Pros: Excellent food and fun for children of all ages! Top notch play area!
Location: Tons of nearby fun!!
Beautiful, relaxing, family oriented . Lovely property with extraordinary staff.

Posted by , from Indiana on Dec 16, 2017

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Comment from Hotel Management

Dec 17, 2017 by Guest Services

Dear Teal, we appreciated all your comments! "Service is our passion"

About the Royal Solaris Los Cabos & Spa - All Inclusive

Location Blvd San Jose Lote 10, San Jose del Cabo, BCS 23400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
Land activities

  • Climbing wall
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Room service during certain hours
  • Offsite tours not included
  • Room service not included
  • Theme parties included

Property Features

Royal Solaris Los Cabos & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Solaris Los Cabos & Spa - All Inclusive like a complimentary water park and a complimentary children's club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a children's pool, and an outdoor tennis court. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star San Jose del Cabo property.

  • 1 building
  • 390 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 2 bars or lounges
  • Built in 2002
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) (20.6 km / 12.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Royal Solaris Los Cabos & Spa - All Inclusive offers 390 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - This beachfront restaurant specializes in international cuisine. Open daily.

Marco Polo - Overlooking the garden, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Panchos - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Rosmarinus - This beachfront buffet restaurant specializes in international cuisine and serves lunch and dinner.

Pizzalissima - This restaurant is located by the pool and specializes in pizza. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a complimentary water park with waterslides are featured at the property. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Cash or credit card deposit required

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one way)
  • Airport shuttle fee per child: USD 13 (one-way), (from 5 to 12 years old)
  • Late check-in fee charged for check-in between 11 AM and 5 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Solaris Los Cabos All Inclusive All-inclusive property
  • Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
  • Royal Solaris Los Cabos San Jose Del Cabo
  • Royal Solaris Los Cabos
  • Royal Solaris Los Cabos Inclu

You should know

  • Royal Solaris Los Cabos & Spa - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • The total price shown includes a resort fee.