"Nice place. Wonderful staff. No variety of foods. Everyday is the same foods " More

By a verified traveler on Wed 15 Aug 2018

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Hotel Description

3.5-star beachfront resort near Puerto Los Cabos Golf Club

On the beach

Within a 15-minute walk of this Zona Hotelera resort, you'll find Playa Hotelera and San Jose Estuary. Plaza Mega Comercial Mexicana and Punta Sur Golf Course are also within 2 miles (3 km).

All-inclusive

This all-inclusive resort features free water park access, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, balconies

In addition to LED TVs with cable channels, the 390 guestrooms offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.

Deluxe Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$187 per night

Deluxe Room, 1 King Bed,Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room Sleeps 5

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Parcial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Solaris Los Cabos & Spa - All Inclusive ratings based on 138 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Solaris Los Cabos & Spa - All Inclusive

Everyone (25)
4 out of 5
Nice place. Wonderful staff. No variety of foods. Everyday is the same foods

Posted by , from ohio on Aug 15, 2018

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Comment from Hotel Management

Aug 15, 2018 by Social Media Manager

Thank you dear guest, nice to hear you enjoy your stay with us, we will enhance the buffet's variety! Your review make us better. Regards,

3 out of 5

You get what you pay for

Exterior appearance was nice when arrived. Check in experience was a total nightmare. Checked in and took 3-4 hours to get assigned room due to computer issues. No upgrade or apology. Beer served in plastic or glass cups so pretty much hot beer. Room was standard. AC worked great. Got bites from some bug in room, not sure if bed bugs. Buffet food was worse than American buffet places. Shoneys or Golden Corral is a total step up from here. Insults to Americans on what American themed food night it. They clearly think we are a hot dog, hamburger and fried chicken only culture. Went out to eat at 2 local restaurants for dinner as food for nightly buffet was below par and not appetizing. Sushi bar, hot fod bar with fries and hamburgers best food in whole place. Breakfast was not good but guy doing sopes, luck doing eggs/omelets were totally amazing. They are always smiling, friendly and cook great food. Service personnel were best I have been around. Alex, Ventura, Guiellermo made service by pool and on beach very enjoyable. Food in on site restaurant were not appetizing so we refused to eat there after reading menus. In the end, we got what we paid for except we spent more money on food to eat elsewhere.

Posted by on Jul 29, 2018

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Comment from Hotel Management

Jul 29, 2018 by Guest Services

We appreciate your review, make sure we are taking action in this matter, all your comments make us better.

3 out of 5

Sanchez Cuevas visitors

The food was ok not that great drinks were horrible not even one name brand Tequila or whiskey beer was ok not that great. The hall way on 5th floor had a bad smell at all times the A/C our last night was making a lot of noice. Also, the only two restaurants they have had to make appoints between 9am to 11am a couple of times no more room also special members had previlage. I should rate this hotel 3.5 stars

Posted by , from Huntington park california on Jul 17, 2018

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Comment from Hotel Management

Jul 19, 2018 by Social Media Manager

Thank you for your feedback. We would like to apologize for the inconveniences you experienced at our hotel. And assure you we will pay more attention to this areas in order for us to improve our facilities and services. Regards!

2 out of 5

Disappointed

Pros: The staff
Cons: Everything
The food and alcoholic drinks need a lot of improvement. They use the cheapest alcohol, and we have to buy a bottle at the hotel and make our own drinks. Entertainment and shows were not good either.

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 11, 2018 by Guest Services

We appreciate your reviews, make sure we are taking action in this matter, all your comments make us better!

5 out of 5
Very kid/family friendly and customer service. Would go back again.

Posted by on Jun 11, 2018

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Comment from Hotel Management

Jun 11, 2018 by Social Media Manager

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hoteles Solaris de México.

5 out of 5
Pros: Excellent food and fun for children of all ages! Top notch play area!
Location: Tons of nearby fun!!
Beautiful, relaxing, family oriented . Lovely property with extraordinary staff.

Posted by , from Indiana on Dec 16, 2017

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Comment from Hotel Management

Dec 17, 2017 by Guest Services

Dear Teal, we appreciated all your comments! "Service is our passion"

4 out of 5

Beautiful hotel !

Pros: Cleanliness and resort frinedly workers !
Cons: Food , more choices !
Location: Location excellent near everything downtown, restaurant ,shopping !!!
Clean and we'll maintained hotel ! Only issue food ! They need more food choices !

Posted by on Nov 29, 2017

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Comment from Hotel Management

Dec 1, 2017 by candy

Thank you so much for staying with us and sharing your nice comments. We are so pleased that you were able to enjoy all our staff that makes your stay the best of the best! We really appreciate your choose your vacations at Royal Solaris Los Cabos and hope to welcome you back again soon! Warm Regards!

4 out of 5

A nice family vacation

Pros: The staff, the swim up bar and the beach. Big bathrooms with a walk-in shower was a plus. Great air conditioning in our room too.
Cons: Hotel is fairly dated but is well kept. Could use a face lift here and there. Food quality was hit and miss in the Solaris Cafe, but was OK.
Location: Shopping area in San Jose Del Cabo is 15 minutes by foot. Instead, we booked a Cabo San Lucas dinner cruise at the hotel via Expedia rep. Great time!
My family and I enjoyed our 5 day visit to this all-inclusive property. The staff was great on many levels. Not the nicest or newest place, but it worked very well within our budget. We highly recommend buying a round trip shuttle deal from the airport. The hotel can help you arrange it well in advance of your arrival.

Posted by , from Texas on Jul 23, 2017

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Comment from Hotel Management

Jul 26, 2017 by Guest Services

Dear John, thank you for your feedback! your comments make us better. Regards.

2 out of 5
Pros: The staff and the spa were very good.
Cons: The hotel needs lots of repairs and updating. It is glued together, everywhere you look. The rooms are very basic and not updated. The food is bad.
Location: It is a very nice area around the hotel.
We went on a senior trip for kids. The kids loved the activities and we enjoyed the relaxation of being at a resort. The entire property is falling apart and needs a lot of repair. The rooms are basic and old, the food is bad. The pool area is nice and the staff is great! The beach is beautiful from afar but you cannot get in the water at all. It is very dangerous but interesting to watch such big waves.

Posted by on Jun 25, 2017

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Comment from Hotel Management

Jun 28, 2017 by Guest Services

Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top. Any feedback we receive helps to make us better.

5 out of 5

Staff was Excellent!

Pros: Everything!
Cons: Don't ask so many times to go on the tour of the resort.
Location: Location was great. Everything we needed was in walking distance of the resort. Felt very safe walking. Taxi or shuttle to Cabo if needed.
Great hotel, food and room. Favorite restaurant on resort would be Poncho's. Outstanding help in the travel center for excursions. I cannot say enough about the hard working, dedicated entertaining staff that this hotel has. They were all so nice, accommodating, kept the excitement in the air and worked their butts off. They not only entertained during the day by the pool, they then went and put on elaborate shows in the evening and then moved to the lobby bar/dance floor and kept it going late. They made this vacation for us, especially Omar N. We highly recommend this hotel and we will be back soon.

Posted by , from Kansas City, MO on Jun 16, 2017

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Comment from Hotel Management

Jun 18, 2017 by Guest Services

Thanks for staying with us. We appreciate your feedback!

About the Royal Solaris Los Cabos & Spa - All Inclusive

Location Blvd San Jose Lote 10, San Jose del Cabo, BCS 23400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
Land activities

  • Climbing wall
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Room service during certain hours
  • Offsite tours not included
  • Room service not included
  • Theme parties included

Property Features

Royal Solaris Los Cabos & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Solaris Los Cabos & Spa - All Inclusive like a complimentary water park and a complimentary children's club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, a children's pool, and an outdoor tennis court. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star San Jose del Cabo resort.

  • 1 building
  • 390 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 2 bars or lounges
  • 2 conference rooms
  • Built in 2002
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) (20.6 km / 12.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Royal Solaris Los Cabos & Spa - All Inclusive offers 390 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - This beachfront restaurant specializes in international cuisine. Open daily.

Marco Polo - Overlooking the garden, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Panchos - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Rosmarinus - This beachfront buffet restaurant specializes in international cuisine and serves lunch and dinner.

Pizzalissima - This restaurant is located by the pool and specializes in pizza. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a water park with waterslides are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one way)
  • Airport shuttle fee per child: USD 13 (one-way), (from 5 to 12 years old)
  • Late check-in fee charged for check-in between 11 AM and 5 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Solaris Los Cabos All Inclusive
  • Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
  • Royal Solaris Los Cabos San Jose Del Cabo
  • Royal Solaris Los Cabos

You should know

  • Royal Solaris Los Cabos & Spa - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • The total price shown includes a resort fee.

Promotions

Resort Coupon Offer

Book a minimum 3-night stay in a rate plan displaying the "USD 500 resort credit" green tag for travel now - December 21, 2018 and receive USD 500 in resort credit coupons valid towards purchases of specific services.


Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Listed services and products are not a part of the All-Inclusive program. Minimum purchase amount required. Resort credit coupons cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

USD 150 tour credit

Book a stay November 19-December 20, 2018 for travel November 19, 2018-April 30, 2019 in a rate plan displaying the “USD 150 tour credit” tag and receive USD 150 tour credit per room.


Full details at check-in. Coupon must be redeemed with Local Expert Concierge.Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.