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Secrets Puerto Los Cabos - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Los Cabos

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Photo gallery for Secrets Puerto Los Cabos - Adults Only - All Inclusive

Front of property
Property video
Presidential Suite Ocean Front | Balcony
Seasonal outdoor pool, pool umbrellas, sun loungers
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Puerto Los Cabos, San José del Cabo, BCS, 23400
  • Place, Puerto Los Cabos Golf Course
    ‪1 min walk‬
  • Place, East Cape Beach
    ‪3 min walk‬
  • Place, Puerto Los Cabos
    ‪19 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite Garden View King

View from room

Junior Suite Garden View King

9.2 out of 10
Wonderful
(22 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

9.4 out of 10
Exceptional
(36 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Garden View King

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Swim Out Garden View King

8.2 out of 10
Very good
(16 reviews)
  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Ocean View King

View from room

Junior Suite Swim Out Ocean View King

9.8 out of 10
Exceptional
(11 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean View King

8.6 out of 10
Excellent
(12 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean Front King

Preferred Club Junior Suite Swim Out Ocean Front King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Garden View Double

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Ocean View Double

  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Garden View Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Junior Suite Swim Out Garden View Double

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Ocean View Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Junior Suite Swim Out Ocean View Double

  • 569 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Balcony

Preferred Club Junior Suite Ocean View Double

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 569 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Double

Seasonal outdoor pool, pool umbrellas, sun loungers

Preferred Club Junior Suite Swim Out Double

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean Front Double

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front Double

  • 581 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Master Suite Ocean View

Master Suite Ocean View | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Ocean View

  • 1163 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Swim Out

Master Suite Swim Out | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Swim Out

  • 1163 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite Ocean Front

  • 1163 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Swim Out Ocean Front

Master Suite Swim Out Ocean Front | Living area | 42-inch flat-screen TV with satellite channels, TV, tablet

Master Suite Swim Out Ocean Front

  • 1163 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front

Presidential Suite Ocean Front | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite Ocean Front

  • 1744 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Swim Out Ocean Front

Presidential Suite Swim Out Ocean Front | Terrace/patio

Presidential Suite Swim Out Ocean Front

  • 1744 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San José del Cabo

On the beach.Your stay at this San José del Cabo property places you within a 10-minute walk of Puerto Los Cabos Golf Course and East Cape Beach. Puerto Los Cabos and La Playita are also within 2 miles (3 km).

What's nearby

  • Puerto Los Cabos Golf Course - 1 min walk - 0.1 miles
  • East Cape Beach - 3 min walk - 0.2 miles
  • Puerto Los Cabos - 19 min walk - 1.0 mile
  • La Playita - 4 min drive - 1.5 miles
  • Dolphin Discovery Puerto Los Cabos - 4 min drive - 1.5 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 28 min drive

Restaurants

  • ‪Coco Café - ‬4 min walk
  • ‪Oceana - ‬4 min walk
  • ‪Acre - ‬7 min drive
  • ‪Market Cafe - ‬4 min walk
  • ‪Flora Farms - ‬6 min drive

About this property

Secrets Puerto Los Cabos - Adults Only - All Inclusive

4.5-star beachfront property near Puerto Los Cabos
Secrets Puerto Los Cabos - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Puerto Los Cabos - Adults Only - All Inclusive like a seasonal outdoor pool and complimentary bicycles.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room, and a fitness center. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

  • 500 guestrooms or units
  • 5 levels
  • 8 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 10609 sq ft of conference space
  • 986 sq m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Puerto Los Cabos - Adults Only - All Inclusive offers 500 accommodations with indoor private hot tubs and tablet computers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include iPod docking stations and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Secrets Spa has 21 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Paradisus Los Cabos - Adults Only - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,006 reviews
$361 nightly
The price is $438
Jan 6 - Jan 7, 2026
Total with taxes and fees
Paradisus Los Cabos - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Limited onsite valet parking

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • iPod dock
  • Tablet computer

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets Puerto Los Cabos - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Puerto Los Cabos Golf Resort All Inclusive
Secrets Puerto Los Golf
Secrets Puerto Los Golf Resort All Inclusive
Secrets Puerto Los Cabos Golf & Spa Resort San Jose Del Cabo
Secrets Puerto Los Cabos Golf
Secrets Puerto Los Cabos All Inclusive Adults San Jose del Cabo
Secrets Puerto Los Cabos All Inclusive Adults
Secrets Puerto Los Cabos Incl

Frequently asked questions

How close is Secrets Puerto Los Cabos - Adults Only - All Inclusive to the airport?

Secrets Puerto Los Cabos - Adults Only - All Inclusive is 11.4 mi (28-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

As of Dec 23, 2025, prices found for a 1-night stay for 2 adults at Secrets Puerto Los Cabos - Adults Only - All Inclusive on Dec 24, 2025 start from $654.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Puerto Los Cabos - Adults Only - All Inclusive.

How close is Secrets Puerto Los Cabos - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive offer free breakfast?

Secrets Puerto Los Cabos - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Secrets Puerto Los Cabos - Adults Only - All Inclusive?

This property offers free valet parking.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have a pool?

Secrets Puerto Los Cabos - Adults Only - All Inclusive features a seasonal outdoor pool.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like Pan-Asian cuisine, ocean views, and a poolside location.

Does Secrets Puerto Los Cabos - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa, where you can enjoy reflexology, body scrubs, and Swedish massages.

How close is Secrets Puerto Los Cabos - Adults Only - All Inclusive to downtown San José del Cabo?

Secrets Puerto Los Cabos - Adults Only - All Inclusive is 2.7 mi away from San José del Cabo.

Secrets Puerto Los Cabos - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 721 out of 1091 reviews
Rating 8 - Good. 210 out of 1091 reviews
Rating 6 - Okay. 87 out of 1091 reviews
Rating 4 - Poor. 38 out of 1091 reviews
Rating 2 - Terrible. 35 out of 1091 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice rooms. Great service
Stayed 3 nights in Sep 2025

10/10 Excellent

Ma Concepcion, Merced

Stayed 3 nights in Sep 2025

10/10 Excellent

Teresa

Stayed 4 nights in May 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful escape

Everything was divine. Highly recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Stayed 4 nights in Sep 2025

10/10 Excellent

Luis Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 4 nights in Sep 2025

10/10 Excellent

Tina, Sparks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Secrets Puerto Los Cabos for our 38th Wedding Anniversary. Our room, the grounds, the pools were amazing. The food was delicious, special thanks to Saul at Oceana, Bruno at El Patio & Charlie at Himitsu. Your service was impeccable! Thanks also to Abelardo and Jorge our servers at the infinity pool who kept not only us but all the guests hydrated and fed during our days long hanging poolside. We are already planning our next visit. Gracias!
Stayed 5 nights in Sep 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. Beach views are amazing. Yummy food and super amazing staff!
Stayed 4 nights in Aug 2025

10/10 Excellent

Audrey

Stayed 5 nights in Sep 2025

4/10 Poor

Huong

Traveled with partner
Disliked: Staff & service, amenities
Everywhere we dined we had to wait for at least an hour even when it was considered off season being there. Dining options were limited and not many varieties. Waiter at the pool treated us like minors and was rude when we ordered drinks when we were there for 3 hours and was on our 3rd drink. I been to many resorts before and never had that happened. So disappointed with our stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

sebrina Lynn, Hollister

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled as a single woman and I felt safe and comfortable. I ate brunch every day and it was off the charts. Fresh, all your favorite traditional brunch items plus an assortment of Mexican cuisine. Posole bar alone deserves 5 stars! I don’t speak Spanish, that wasn’t a problem. The staff was courteous, helpful. They were fun. The area was beautiful. Don’t miss the art walk in town! It’s all inclusive, and they don’t skimp. It was peaceful, quiet. The rooms are gorgeous. I’d recommend& for sure will return!
Stayed 5 nights in Jul 2025

10/10 Excellent

Ernesto Arizaga-

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and rooms, friendly staff and food options were great
Stayed 2 nights in Sep 2025

10/10 Excellent

Mario Moreno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent the waiter at the Italian food was extremely excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Brennen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Secrets Puerto Los Cabos and we once again had an amazing time. It was good to see Ivan and Delmar were still on staff with the entertainment team, they always ensure everyone has a good time.
Stayed 5 nights in Sep 2025

8/10 Good

shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim out room was great. Staff was awesome. Properly is showing it age. Didn’t receive a room upgrade. Avoid the time share sales pitch. Scam!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eugene

Stayed 7 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Reynaldo

Stayed 4 nights in Sep 2025

8/10 Good

May Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great for service. The property was clean and well maintained. The pool was perfect temperature, the bars were awesome. Also very secure. The food was ok. Among the 8 restaurant options on the property only one really nailed it in terms of cuisine. Two negatives to watch out for. First, is that upon check-in they hit you immediately trying to upgrade you to a VIP section for more money, and scheduling presentations to sell you on the Hyatt timeshare equivalent, offering massive discounts as incentives on substantially overpriced services in the first place. Very annoying when you first check in. Second, their system apparently does not make it obvious that the trip was paid for already through Expedia. Even so far as to explain to me that Expedia didn't actually charge my card. So they double charged me and I had to prove the trip was paid for already for them to refund the double charge. It was taken care of the same day but it was on me to handle it.
Stayed 5 nights in Aug 2025

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We upgraded our room and that was really nice. The setting is beautiful. The food was mediocre and disappointing. The quiet pool was not quiet.
Stayed 7 nights in Aug 2025

10/10 Excellent

Katherine

Stayed 4 nights in Sep 2025

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon and had a wonderful experience! Service was timely, personal, and professional. Felt very taken care of and warm. Pool was beautiful and restaurants easy to access. Great room service and the hotel makes transportation easy and transparent.
Stayed 7 nights in Aug 2025

6/10 Okay

Kyrylo

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025