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Krystal Grand Los Cabos - All Inclusive

4-star property
Carretera Transpeninsular Km 29, San Jose del Cabo, BCS 1-855-201-7819

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2.3 out of 5
See all 3 Travelocity Reviews

"Just instruction on what was open or not how to use phone and lights would’ve been nice " More

By a verified traveler on Sun 22 Nov 2020

Points Of Interest

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Hotel Description

4-star beachfront property near Costa Azul Beach

On the beach

Within a 15-minute walk of the property, you'll find Costa Azul Beach and Palmilla Beach. El Zalate Beach and Playa Hotelera are also within half a mile (1 km).

All-inclusive

Free water park access, 7 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 429 guestrooms offer free WiFi and room service. Rainfall showerheads, free bottled water, and hair dryers are also available.

Deluxe Room King

Bed Count 1 King Bed Maximum Occupancy 4 Max
$157* Per night/room May 17 - May 18

Altitude Junior Suite Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Altitude Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Altitude Presidential Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Krystal Grand Los Cabos - All Inclusive ratings based on 3 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Krystal Grand Los Cabos - All Inclusive

Everyone (1) Couples (1)
2 out of 5
Beautiful view and beach. Mediocre food

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 23, 2021 by Fernando Romero, Quality Manager

Dear guest, We first would like to thank you for choosing our Krystal Grand Los Cabos for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Fernando Romero Quality Manager

2 out of 5

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 29, 2021 by Fernando Romero, Quality Manager

Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Krystal Grand Los Cabos.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Looking forward to welcome you once again. Fernando Romero Quality Manager

3 out of 5
Just instruction on what was open or not how to use phone and lights would’ve been nice

Posted by , from Los cabos on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by Sandra Jaramillo / Social Media Executive

We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

About the Krystal Grand Los Cabos - All Inclusive

Location Carretera Transpeninsular Km 29, San Jose del Cabo, BCS 23400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Krystal Grand Los Cabos - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Krystal Grand Los Cabos - All Inclusive, you'll find 4 outdoor swimming pools, a complimentary water park, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. There are 8 meeting rooms available. Spa services, a complimentary children's club, and gift shops/newsstands are also featured at the family-friendly Krystal Grand Los Cabos - All Inclusive. Valet parking is free. This 4-star San Jose del Cabo property is smoke free.

  • 429 guestrooms or units
  • 7 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (15.7 km / 9.8 mi)
  • Parking: Free valet parking

Room Amenities

Krystal Grand Los Cabos - All Inclusive offers 429 accommodations with safes and complimentary bottled water. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This San Jose del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.

Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.

Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19. Antigen screening is available for free for maximum two guests, per stay. Additional fees apply in case any guest requires an additional Antigen screening. Guests should contact the hotel upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Krystal Grand Los Cabos All Inclusive
  • Krystal Grand Los Cabos - All Inclusive San Jose del Cabo
  • Krystal Grand Los Cabos - All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.