Within a 15-minute walk of the property, you'll find Costa Azul Beach and Palmilla Beach. Also, El Zalate Beach is within half a mile (1 km) and Ida Victoria Gallery is within 3 miles (5 km).
All-inclusive
This smoke-free property features free water park access, 4 outdoor pools, and a restaurant. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like buffet breakfast and valet parking.
Krystal Grand Los Cabos - All inclusive ratings based on 18 Verified Reviews
Review Summary
2.6
out of 5
2.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Krystal Grand Los Cabos - All inclusive
Everyone (7)Couples (5)Family (6)
1 out of 5
Posted by TERESA, from San Diego on Mar 19, 2022
Was this review helpful to you?
4 out of 5
Nice property definitely will come back
Posted by Ivan on Mar 14, 2022
Was this review helpful to you?
Comment from Hotel Management
Mar 14, 2022
by General Manager
First and foremost we would like to thank you for the praising review you shared following your recent visit to our KRYSTAL GRAND LOS CABOS hotel and are delighted to read that we were able to match your expectations.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
1 out of 5
Posted by Jena on Mar 7, 2022
Was this review helpful to you?
1 out of 5
I was very disappointed in my complete stay over priced & terrible service. I will never stay here again
Posted by LETICIA, from SALINAS on Dec 31, 2021
Was this review helpful to you?
Comment from Hotel Management
Feb 18, 2022
by General Manager
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
1 out of 5
Rooms were in poor condition, food was sub par and service was horrible. Property had no entertainment. I would never stay at this hotel ever again it was a very bad experience
Posted by TERRY, from Ocean Park on Nov 11, 2021
Was this review helpful to you?
Comment from Hotel Management
Nov 25, 2021
by Fernando Romero
Dear Terry, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Krystal Grand Los cabos will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
5 out of 5
Posted by Diana on Oct 19, 2021
Was this review helpful to you?
4 out of 5
we didn't like the pushing sales pitch to buy into the property. We were waiting for our rooms which were not ready (conveniently, so the sales team had time to pounce) Then to get a decent room, we had to give up an hour and a half to listen to the sales pitch.
Posted by Deborah, from Pueblo on Oct 17, 2021
Was this review helpful to you?
Comment from Hotel Management
Oct 19, 2021
by Yesenia Santos, Social Media Executive
Dear Deborah,
Thank you very much for taking part of your valuable time to share your comments about your recent stay with us. Based on your rating we learn you enjoyed your vacation at Krystal Grand Los Cabos.
Please allow me to clarify, and just as a reference for future guests, that this presentation is always an invitation and no one is obligated to assist unless they are interested, also please let me mention that any member of Bel Air is allowed to disturb any guest, it is such a pity that this was a major inconvenient for you.
We hope to have the opportunity to welcome you in a near future and exceed your expectations.
Yesenia Santos
Social Media Executive
1 out of 5
Posted by Kimberly Ann on Sep 10, 2021
Was this review helpful to you?
4 out of 5
There wasn’t normal WiFi over there just works at hotel lobby. Most restaurants didn’t work and there was limitation food even buffet. They didn’t have any night activities (like show, dance…).
Posted by a verified traveler on Aug 17, 2021
Was this review helpful to you?
Comment from Hotel Management
Aug 25, 2021
by Yesenia Santos, Social Media Executive
Dear Guest,
We appreciate the time that you have invested in writing an overview of your stay with us.
There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.
We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
Yesenia Santos
Social Media Executive
3 out of 5
The property is very nice and the grounds/pools are great. There are kind of a lot of people for the size of the resort. The beach is nice, but you can't go in the ocean...really severe waves/undertow.
Posted by a verified traveler on Jul 24, 2021
Was this review helpful to you?
Comment from Hotel Management
Jul 24, 2021
by Yesenia Santos, Social Media Executive
Dear Guest,
Thank you very much for taking part of your time to rate our resort and share your comments about your stay at Krystal Grand Los Cabos. It is our pleasure to learn you enjoy many aspects of our resort. Your constructive critics allow us to keep improving and offering the quality and service that characterizes us. We hope to have the opportunity to welcome you back soon. Yesenia Santos Social Media Executive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Grand Los Cabos - All inclusive offers its guests a complimentary water park, 4 outdoor swimming pools, a waterslide, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. There are 8 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Free self parking and valet parking are available. This 4-star San Jose del Cabo property is smoke free.
429 guestrooms or units
Buffet breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Umbrellas for the pool
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Gift shop
ATM
Elevator
No smoking on site
Bar or lounge
Coffee shop
Bar by the pool
Dining venue
Swim-up bar
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 4
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Soundproofed rooms
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with safes and complimentary bottled water. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This San Jose del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (limited hours)
LED television
Cable channels
Premium channels
Shower
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.
Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.
Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Yoga classes/instruction on site
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Accessible bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings (antigen tests for COVID-19) at no charge for 2 guests per booking, per stay. Additional screenings for COVID-19 are available on request for a surcharge.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Mobile key entry is not available
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Free onsite COVID-19 testing (Antigen/Rapid) is available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Reservations are required for onsite COVID-19 testing
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
Hotel Names
Krystal Grand Los Cabos
Krystal Grand Los Cabos All Inclusive
Krystal Grand Los Cabos - All inclusive San Jose del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
There was an error importing /San-Jose-del-Cabo-Hotels-Krystal-Grand-Los-Cabos---All-inclusive.h57240710-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/San-Jose-del-Cabo-Hotels-Krystal-Grand-Los-Cabos---All-inclusive.h57240710-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Krystal Grand Los Cabos - All inclusive is 2.3 mi away from San Jose del Cabo.
Krystal Grand Los Cabos - All inclusive is home to The "O", which features international cuisine and ocean views.
This property offers free self parking and valet parking.
Krystal Grand Los Cabos - All inclusive is 13.1 mi (18-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.
Krystal Grand Los Cabos - All inclusive features 4 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
This property doesn't have a spa, but it does offer body treatments, body scrubs, and mani/pedis.
Krystal Grand Los Cabos - All inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
Check-in is from 3:00 PM - anytime.
Airport shuttle services are not available at Krystal Grand Los Cabos - All inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
