"I liked that our room was ready as soon as we arrived. I liked that the property provided different food choices for dinner. I didn't like that some o ... " More
On the beach
You'll be steps from Costa Azul Beach and within a 10-minute walk of Reserva de la Biosféra Sierra de la Laguna. Arroyo San José and Paseo del Estero are also within half a mile (1 km).
All-inclusive
Free water park access, a full-service spa, and 4 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like buffet breakfast and valet parking.
Jul 20, 2023 by Brenda Santos , Management
Thank you for sharing you comments with us , we are glad to hear you had a great time with us, we hope to host you again soon-.Regards,
Jul 18, 2023 by Brenda Santos , Management
Thank you for sharing you comments with us , we are glad to hear you had a great time with us, we hope to host you again soon-.Regards,
May 6, 2023 by General Manager, Krystal Grand Los Cabos
Dear Kristen,We deeply regret that we did not meet your expectations during your stay at our hotel. At Krystal Grand Los Cabos, our main priority is to provide quality service and a satisfactory experience to all our guests, so we are very concerned that in your case we did not meet it.We apologize for any inconvenience caused during your stay. We want to assure you that we take your comments very seriously and will work to improve in the areas you mentioned. We hope that on your next visit to Los Cabos, you will allow us to show you that we can provide you with an excellent stay.We appreciate your comments and your preference for Krystal Grand Los Cabos. Should you require further assistance or would like to share more details about your experience, please do not hesitate to contact us.Best regards,
Apr 25, 2023 by General Manager, Krystal Grand Los Cabos
Dear Sharlet,We are very sorry to hear that your experience at our hotel was not satisfactory. At Krystal Grand Los Cabos we always strive to provide quality service and serve our guests in the best possible way. We will take your comments into account to improve our processes and guarantee a better stay for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and show you that we can provide you with an exceptional lodging experience.Best regards
Mar 30, 2023 by General Manager, Krystal Grand Los Cabos
Dear SharletThank you very much for taking the time to share your experience at Krystal Grand Los Cabos. We are pleased to know that you enjoyed your stay with us.Your comments are very valuable to us, as they help us to maintain the quality of our services and further improve our guests' experience.We look forward to having the pleasure of welcoming you back soon and providing you with another memorable experience at Krystal Grand Los Cabos.Best regards
Mar 21, 2023 by General Manager, Krystal Grand Los Cabos
Dear Guest,We are sorry that you did not enjoy your stay with us. We take our guests' opinions and suggestions very seriously and thank you for sharing your experience.We strive to provide high-quality service to all of our guests and are very disappointed that we did not meet your expectations in this instance. Rest assured that we will take steps to address all the areas you mention in your message and improve the quality of our services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Best regards
Feb 25, 2023 by General Manager, Krystal Grand Los Cabos
Dear Jeffrey,Thank you for taking the time to share your recent experience with us. We are delighted to hear that you enjoyed our beautiful property and had a great time at our restaurants and bars. We pride ourselves on providing exceptional service to our guests, and it is always encouraging to receive positive feedback.We appreciate your constructive comments regarding some maintenance issues and the check-in process. We will work immediately to ensure that our guests have a flawless experience during their stay. We apologize for any inconvenience caused and would like to assure you that we will take proactive steps to improve our services.Lastly, we apologize for any miscommunication regarding your VIP benefits. We will take steps to ensure that all of our guests receive accurate information and are fully aware of the privileges to which they are entitled.Thank you once again for choosing Krystal Grand Los Cabos. We appreciate your valuable comments and look forward to welcoming you back soon for another memorable stay.Best regards
Jan 10, 2023 by General Manager, Krystal Grand Los Cabos
Dear Nigel.Thank you for sharing your experience at the Krystal Grand Los Cabos Hotel. We apologize for any difficulties you encountered during your stay and for any inconvenience this may have caused. We take all comments seriously and will use your feedback to improve the quality of our service and amenities for future guests.We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Nov 10, 2022 by General Manager
Dear TammiThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Krystal Grand Los Cabos - All inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There are 8 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis. This 4-star San José del Cabo property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with safes and complimentary bottled water. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.
Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.
Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings (antigen tests for COVID-19) at no charge for 2 guests per booking, per stay. Additional screenings for COVID-19 are available on request for a surcharge.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.