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"Friendly staff wished they had better music at the pool party " More

By a verified traveler on Tue 27 Apr 2021

Hotel Description

3.5-star beachfront property near Medano Beach

On the beach

With a stay at this Cabo San Lucas property, you'll be within a 5-minute walk of Medano Beach and San Lucas Bay. Cabo San Lucas Country Club and Marina Cabo San Lucas are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Free WiFi, flat-screen TVs

The 1190 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and minibars. Other amenities include free bottled water, ceiling fans, and hair dryers.

Suite, Sea View (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super Saver (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room (Splash Zone B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room (Grande, Splash Zone B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Santa Fe All Inclusive ratings based on 95 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Santa Fe All Inclusive

Everyone (43) Couples (17) Family (24)
5 out of 5
Friendly staff wished they had better music at the pool party

Posted by on Apr 27, 2021

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5 out of 5

Posted by on Apr 21, 2021

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1 out of 5
It was a lot of ants inside of the room they did get in all of our bags and also in the beds as well (really bad infestation of ants). We had to beg them to get a room switch because the first room was dirty and the toilet did not work at all. When they finally switched the room, after they told me it was no more rooms then they had to come switch out a part to that toilet in the new room, because it was also not working. The view was great, the food was very cheap. They also closed the pools way to early, after we got back each day from doing activities we could not even get into the pool. This is one place I would not go back to. I was very disappointed, because I heard the RIU’S were a great place to stay.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 23, 2021 by Online Reputation Manager

Dear Guest, Thank you for evaluating your stay with us. We are truly sorry we did not live up to the standards that you expected from us and for the disappointing experience you had as our guest. Our goal has always been to exceed our guest's expectations as we deliver quality service and make your stay memorable. In regards to the ants, please know also that our resort is treated regularly by professional pest control teams. Your experience is not reflective of the quality service and accommodations we wish to provide, and we take your comments seriously. We know we can do better, and for this reason your comments have been shared with the appropriate members of our team to study to take corrective measures where necessary. Nevertheless, we would love another chance to give you the stay you were hoping for. Kind regards Hotel Riu Santa Fe Online Reputation Manager

2 out of 5
Our patio door was messed up causing us to have no air conditioning our entire stay. Front desk never even sent anyone to room. Both balcony chairs were broke. We were told they would be replaced the next day, never did. Large amount of amenities were closed due to covid. We were not warned prior to arrival. The covid test process I was told about prior to arrival was completely different than what actually took place. On a positive, our vow renewal was great! Coordinator was very impressive. Unfortunately, our songs were messed up. However, ceremony was perfect and cake was delish. We would probably stay again, but would be much more demanding of repairs...

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 17, 2021 by Online Reputation Manager

Dear Guest, Thank you for sharing your experience with us! We are truly happy to read you enjoyed your vow renewal ceremony! At the same time we are sorry to read that you encountered so many inconveniences in your room and that our team did not turn around this situation to your complete satisfaction during your stay. We also regret that you were not completely satisfied in regards to the PCR-tests which are offered during our guests' stay. We will certainly forward your concerns to the responsible team for a proper follow up as what you describe does not at all reflect our usual standards. Thank you again for taking the time to share your feedback. We hope that you decide to give us a second chance and stay with us again in the future, Hotel Riu Santa Fe Online Reputation Manager

3 out of 5
The hotel location view to the ocean was beautiful and the night entertainment was cool. We enjoyed the drinks and that it was not an overcrowded spot. However the food, communication and overall experience does not encourage us to stay here again. The rooms are definitely an older feel and could use an update and the restaurant food and times were not good. Breakfast was the best meal of the day.

Posted by on Feb 6, 2021

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Comment from Hotel Management

Feb 8, 2021 by Online Reputation Manager

Dear Guest, Thank you for sharing your experience regarding your recent stay at our Hotel Riu Santa Fe. As much as we are happy to hear you appreciated the hotel´s location, the breakfast and the entertainment, we are disappointed that you found some inconveniences that made your stay less pleasant, as our goal is to provide a great experience for all visitors at our hotel. We look forward to welcoming you again in one of our worldwide premises in the near future. Kind regards, Hotel Riu Santa Fe Online Reputation Manager

4 out of 5
Overall it was a good experience. The hotel was clean and most staff was very friendly. The food was ok. The buffet had a large selection. The restaurants were very disappointing except for the Steak House that was not to bad. The Spa is outrageously priced. I did get a massage but was not impressed. I give this hotel a 5 out of 10. Would I return...maybe but would not be my first choice.

Posted by on Feb 2, 2021

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Comment from Hotel Management

Feb 9, 2021 by Online Reputation Manager

Dear Guest, It was a pleasure hosting you and thank you for taking the time to review your recent stay at Hotel Riu Santa Fe. We are disappointed to hear that the restaurants´ food options did not meet your expectations, as we always try to satisfy the taste of our guests with our gastronomic variety. Your words will be kept in mind for future improvements! We hope we see you soon again! All the best, Hotel Riu Santa Fe Online Reputation Manager

3 out of 5
The staff is nice and friendly. Hotel and room clean. The place is huge so a lot of walking. The food is horrible. No room service. Also no food available after hours. Also the alcohol served is the cheapest of the cheap. Smirnoff and Jimador were the only decent alcohols available. Sorry but will not be staying here again.

Posted by , from Palm Desert, CA on Oct 26, 2020

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Comment from Hotel Management

Oct 28, 2020 by Online Reputation Manager

Dear Jeannette, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. It is very motivating to receive comments like the ones you provided on our staff and the cleanliness of our facilities. Certainly, we will convey your compliments to them. On the other hand, thank you for enumerating also the opportunities to improve, we took note of every point which will be forwarded to our management team for further consideration. We hope you will visit us again in the future to see how we have grown through feedback like yours. Kind regards Hotel Riu Santa Fe Online Reputation Manager

4 out of 5
Overall hotel is clean. Needs better food and better entertainment.

Posted by , from Los angeles on Oct 19, 2020

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4 out of 5

Posted by on Sep 9, 2020

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4 out of 5
Staff was pretty good but food could have been better

Posted by , from East Lansing, MI on Mar 7, 2020

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Access to onsite nightclubs included
  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Onsite live performances included
  • Theme parties included

Property Features

Riu Santa Fe All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Santa Fe All Inclusive, you'll find a full-service spa, a complimentary water park, and 7 outdoor swimming pools. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 10 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Santa Fe All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas property.

  • 1190 guestrooms or units
  • 4 levels
  • 11 buildings
  • 6 dining venues
  • 5 bars by the pool
  • 3 swim-up bars
  • 10 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (44.9 km / 27.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Santa Fe All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Baja California - This buffet restaurant serves breakfast and dinner.

El Médano - Onsite buffet restaurant. Open daily.

Zashila - This theme restaurant specializes in Asian cuisine. Open daily.

Carusso - This theme restaurant specializes in Italian cuisine. Open daily.

La Misión - Onsite buffet restaurant. Open daily.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Sailing nearby

Spa Services

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Santa Fe All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Riu Santa Fe
  • Riu Fe
  • Riu Fe All Inclusive
  • Riu Santa
  • Riu Santa Fe
  • Riu Santa Fe All Inclusive
  • Santa Fe All Inclusive
  • Santa Fe Riu
  • Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
  • Riu Santa Fe Cabo San Lucas
  • Riu Santa Fe Los Cabos
  • Riu Sante Fe
  • Riu Santa Fe All Inclusive Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property
  • Riu ta Fe Inclusive inclusive
  • Riu Santa Fe All Inclusive Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property
  • Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.