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"The construction wasn’t on par with a new building. Holes in walls, hanging recessed lights etc.
"
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By a verified traveler on Sun 09 Feb 2020
Hotel Description
4.5-star beachfront property near Diamante Golf Course
Beachfront retreat
You'll be within 2 miles (3 km) of Diamante Golf Course and 9 miles (15 km) of Marina Cabo San Lucas with a stay here. Also within 9 miles (15 km) are Medano Beach and The Arch.
All-inclusive
A full-service spa, 8 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Unwind with a drink at one of the 3 bars/lounges and enjoy the free buffet breakfast each morning.
Free WiFi, flat-screen TVs
The 579 guestrooms feature thoughtful touches like bathrobes and slippers, as well as free WiFi and 24-hour room service. Flat-screen TVs, minibars, and coffee/tea makers are also available.
Hard Rock Hotel Los Cabos All Inclusive ratings based on 5 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hard Rock Hotel Los Cabos All Inclusive
Everyone (1)Couples (3)Family (3)
4 out of 5
The construction wasn’t on par with a new building. Holes in walls, hanging recessed lights etc.
Posted by a verified traveler on Feb 9, 2020
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Comment from Hotel Management
Feb 12, 2020
by Ivan
Hola
Thank you for taking the time to share your experience, we will love to hear from you more directly manner.
Best regards
5 out of 5
The staff, the service, the food and the atmosphere of Hard Rock Los Cabos was phenomenal! We truly enjoyed ourselves and the hospitality from the staff was like no other resort I’ve been to. They really went above and beyond! Def plan on returning!
Posted by a verified traveler on Jan 3, 2020
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Comment from Hotel Management
Jan 6, 2020
by Customer Care
Thank you so much for your feedback,
Your words are highly appreciated.
4 out of 5
Posted by a verified traveler on Oct 20, 2019
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Comment from Hotel Management
Oct 21, 2019
by Alexandra Mena Customer Care HRHLC
Hi there,
Thank you for your time qualifying us. We will love to have you back soon
Cheers!
4 out of 5
I went when this location hadn't had their grand opening so they still have a few tweaks to make. The food and drinks were great, as good or better than any other all inclusive I've been. Views and pool are great, rooms are huge and modern. Room service was top notch, and staff was very cheerful.
Downsides: Can't go in the ocean at the hotel, current is too strong, pools close as dusk (really Hard Rock doesn't have a pool open at 9pm??), there's a VIP pool but no signs that say itd only for VIPs. Guest policy is confusing, gate security said no problem, customer service inside was more concerned with finding out why are guests were let in, instead of finding a resolution. It's clear they are newly opened because as nice as staff was, they often can't answer a question outside of their position, i.e. when does the restaurant open for dinner, where is the club, etc.
Posted by G, from San Diego on Aug 13, 2019
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Comment from Hotel Management
Aug 15, 2019
by Alexandra Mena Customer Care HRHLC
Hi there
Thank you for taking a time in writing your opinion. Your comments are very important for us and it will help us to improve, I already shared your comments with the managers of each department involved This information is really helpful and give us a guide in the opening process that we are going through right now. We hope you would give us a chance in the near future to have you back and spoil you like a real Rockstar. Please accept my apologies for the inconveniences you experienced.
4 out of 5
No beach access.
Everything else was good good service and good food
Posted by Gl on Aug 7, 2019
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Comment from Hotel Management
Aug 9, 2019
by Alexandra Mena Customer Care HRHLC
Hi there!!
Thank you for your time qualifying us, we are happy to know that you enjoyed our service and overall you has a good experience.
We really hope to have you back again.
Cheers!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hard Rock Hotel Los Cabos All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a children's pool. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. The luxury Hard Rock Hotel Los Cabos All Inclusive also features tour/ticket assistance, concierge services, and dry cleaning/laundry services. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.
579 guestrooms or units
8 dining venues
3 bars or lounges
Buffet breakfast (free)
Bar by the pool
Swim-up bar
Coffee shop
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Number of outdoor pools - 5
Children's pool
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Hard Rock Hotel Los Cabos All Inclusive offers 579 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
Flat-screen television
Coffee maker
Bathtub or shower
Housekeeping (daily)
Nightly turndown service
Long distance calls (free)
Local calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.
Hard Rock Hotel Los Cabos All Inclusive has 8 restaurants on site.
Late night fare is available from 24-hour room service.
Nearby Activities
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Spa Services
ROCK SPA® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and detox wraps. The spa is equipped with a steam room.
The spa is open daily.
Hot stone massage
Deep tissue massage
Steam room in spa
Number of treatment rooms 36
Manicures and pedicures
Detoxification wrap
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Hotel Policies
Check-in
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation.
No rollaway/extra beds available
No cribs (infant beds) available
24-hour check-in
Debit cards
Hotel Names
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Hotel Los Cabos All Inclusive All-inclusive property
You should know
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
