"My overall experience was good. The hotel is decent. The food, drinks, beach, and rooms were all good. I love the hammock in the balcony. That's a ... " More

By a verified traveler on Mon 02 May 2016

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Hotel Description

4-star beachfront property near Cabeza de Toro

Beachfront retreat

You'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro with a stay at this Punta Cana property. Also, Catalonia Caribe Golf Club is within half a mile (1 km) and Dolphin Explorer is within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and a casino. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Free WiFi, balconies

The 711 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. Other amenities include furnished balconies, 24-hour room service, and coffee/tea makers.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$378 per night

PRIVILEGED ROMANCE DELUXE JUNIOR SUITE

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Catalonia Punta Cana - All Inclusive ratings based on 33 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Catalonia Punta Cana - All Inclusive

Everyone (10) Couples (1) Family (3)
1 out of 5
It’s very outdated and unhygienic. The service is very bad and they do not represent exactly what they advertise for they misrepresent the facility. They claim that it’s all inclusive we ordered room service and the food was not delivered and the staff did not explain the reason properly.

Posted by , from USA on Feb 23, 2019

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Comment from Hotel Management

Feb 28, 2019 by General Manager

Dear guest, Thank you share your review. I regret your experience with the room and our services. We share your comments with the involved departments and you can trust that we will work in these areas of opportunity. We hope you give us a new opportunity to be able to show you the big changes we can do.

2 out of 5
I liked the hotel and the property service was horrible the staff was horrible very angry people in the room was leaking from upstairs we changed to rooms both of them was leaking not everything was included the food was horrible . :(:(:(:(

Posted by on Feb 21, 2019

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Comment from Hotel Management

Feb 25, 2019 by General Manager

Dear Guest, I must confess that I am sorry to receive these message because it means that our service was not up to the standard, please accept my most sincere apologies. Please be confident that we will work on this. We hope you give us a new opportunity to be able to show you that we can serve you better.

4 out of 5
Good, had a great time overall. Perfect for families with small kids

Posted by on Feb 5, 2019

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Comment from Hotel Management

Feb 8, 2019 by General Manager

Dear Guest, We are glad that you and your family enjoyed your stay with us. We hope to welcome you back anytime soon!

4 out of 5

Posted by on Nov 27, 2018

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Comment from Hotel Management

Dec 27, 2018 by General Manager

Dear Guest, Thanks for share your score. We will definitely be happy to welcome you back for another exceptional vacation!

4 out of 5
Staff were not polite and rude At the restaurant they had us wainting for the food 1h and 30 min an the order was incomplete

Posted by , from ny on Apr 28, 2018

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Comment from Hotel Management

May 9, 2018 by Catalonia Bavaro Beach & Casino

Dear Guest, Thanks for staying with us and for your review. We strive to deliver a great service to our guests and this do not represent our standards in any way for that reason we have sent your comments with the involved departments to prevent this situation in the future. Thanks for your observations. This is your home and we hope to welcome you back anytime to enjoy the improvements. Best regards. General Manager.

3 out of 5
outdated hotel,very weak buffet,good restaurants.staff doesn't speak english ,gotta ask for towels everyday.very good shows and entertainment.overall ok.

Posted by , from Chicago on Jan 12, 2018

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Comment from Hotel Management

Jan 20, 2018 by Catalonia Punta Cana

Dear guest, We would like to thank you for sharing your experience in our Hotel, with our future guests. At Catalonia we have a strong commitment on continuous improvement; therefore your comments are very important to us, in order we can improve our service and be able know better your preferences. We definitely will be waiting for you in the future, it will be our pleasure to welcome and pamper you once again! Best regards,

2 out of 5

DO NOT EVEN BOTHER KEEP LOOKING!!!!

It's "very cheap" for a reason. The resort does NOT have AC! They will tell you that it's a general outage and that it happened "yesterday" but it turns out that that's what they tell everyone no matter what day they come in. The resort just doesn't have functioning AC. And who wants to go on vacation and have a hard time getting ready, sleeping... etc it was absolutely terrible. I was originally given a third floor to stay but I argued and argued until they finally switched my room. It being the third floor meant the hottest room plus think about all the walking you do to get to your room to then walk up 36 stairs (yes we counted it was so hot) to then enter a sauna. We finally got switched to a second floor (also no AC) but the fan was atleast closer to the bed so we did get more air. The room wasn't cold but it was much cooler than our last room. It's very unfortunate because it has such beautiful landscape. They have a great entertainment group. They do lots of activities by the pool and in the theatre. The one thing we can't complain about is the food it was shockingly good. Of course the restaurants didn't have very strong AC but they were cooler than our room for sure. We enjoyed all of them we didn't have any complains. Also, the beach wasn't very clean there was many rocks and a ton of seaweed. We spent most of our time in the pool. The pool was nice, clean there was always people coming around cleaning up cups from the bar. I hope this helps, Goodluck!

Posted by , from NEW JERSEY on Jul 22, 2016

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Comment from Hotel Management

Sep 29, 2016 by General Manager

Dear Chelsea, Thank you for taking the time to post your feedback about your vacation at our Resort. We apologize for the concerns you shared. With your honest opinion, you allow us to identify our highs and lows areas in order to improve and deliver a better service to our guests. We highly value your observations regarding our services, as we believe that they are key to the continuing process of improvement, which is why we have shared your review with the departments involved, in order to take the corrective measures. We hope this experience won’t stop you for giving us the opportunity to host you a treat you as you deserve.

2 out of 5

No Air Conditioning, Sewage Smell. Disappointed

Pros: Pool was large. The landscaping was beautiful. The beach was very clean.
Cons: The rooms are very hot. AC did not work. The smell of sewage was overwhelming in the rooms and around many buildings. Golf was not included as advert
The grounds of the hotel are beautiful. The pool was clean and large and provided lots of activities in the afternoon. The beach was beautiful, clean with lots of chairs. That is about the extent of the pros for this resort. The cons to this resort surely outnumber the pros. Check in was extremely slow – took about 90 minutes. The air conditioning didn’t work well in any of our rooms. At night our room temp dropped to 28.6 C (83 F). The ceiling fans were always on and the curtains were closed all the time, but it was still very hot. The AC unit rattled and made lots of noise. We reported the problem but nothing was fixed. Housekeeping was a joke. The floors were always sandy. The bath towels were not replaced when left on the floor, instead they were hung back up. No washcloths provided. The sewage smell in one of our rooms was absolutely gross. The gross smell was also in the stairwells as well as between many of the buildings. Three times we didn’t have water in the room to shower or flush the toilets. Golf is NOT included. Travelocity, Expedia, and Orbitz list Golf as being included. It is NOT. Cost is $75 per person for 9 holes. Food at the buffet was terrible. Don’t book “Privileged”. It is a waste of money. As a “privileged guest” you get two beach towels in your room which they won’t exchange at the towel hut. You have access to an additional beach bar. Lastly you get a separate area to sit at the buffet. Not worth $89 per night.

Posted by , from Rockwall TX on Jul 6, 2016

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Comment from Hotel Management

Sep 29, 2016 by General Manager

Dear Dawn, Thank you for taking the time to post your feedback about your vacation at our Resort. Please accept our most sincere apologies for the inconvenience you have experienced with your room. We highly value your observations regarding our services, as we believe that they are key to the continuing process of improvement, which is why we have shared your review with the departments involved, in order to take the corrective measures. We hope this experience won’t stop you for giving us the opportunity to host you a treat you as you deserve.

4 out of 5

Good hotel to stay in.

Pros: The tropical landscapes and different sitting areas.
Cons: More lawn chairs on the beach, English speaking employees, and better wifi in the rooms.
Location: Nothing around the resort.
My overall experience was good. The hotel is decent. The food, drinks, beach, and rooms were all good. I love the hammock in the balcony. That's a plus for me. I love the landscapes and all the little sitting areas. The beach is beautiful. Remember to come early or get your chairs secure ahead of time. They filled up quick. I wish they could put more lawn chairs out. We came to the beach late and had a hard time finding chairs. Don't go to the Travel Exclusive Club presentation. It's a timeshare. A waste of our 2 hours time.

Posted by , from Houston, TX on May 2, 2016

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Comment from Hotel Management

May 11, 2016 by General Manager

Dear Dee, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Regards

5 out of 5

Very nice resort!!

I had the most fantastic experience at this resort. Very kind staff, nice pools and beach, and very good food in 8 different restaurants. I give this resort 10/10.

Posted by on Dec 23, 2015

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Comment from Hotel Management

Jan 6, 2016 by General Manager

Dear Guest, My warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards

About the Catalonia Punta Cana - All Inclusive

Location Playa Bavaro, Cabeza de Toro, Punta Cana, La Altagracia

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to onsite golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Golf included
  • Offsite tours not included
  • Golf - green fees included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Catalonia Punta Cana - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking is free. This 4-star Punta Cana property is smoke free.

  • 711 guestrooms or units
  • 3 levels
  • 30 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 8 bars or lounges
  • Built in 1998
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (19.3 km / 12 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Punta Cana - All Inclusive offers 711 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Gran Caribe - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

YUCA - Overlooking the golf course, this theme restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.

Rodeo Steak House - Overlooking the golf course, this steakhouse specializes in American cuisine and serves dinner only. Open daily.

Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

The majority of recreational activities and facilities described below are included in the room rate at Catalonia Punta Cana (scroll up to the All-Inclusive details section for more information).

A freeform family pool measuring approximately 76m by 76m (250 ft by 250 ft) includes jetted sections and a swim-up bar. There's also a 12-m (40-ft) kidney-shaped children's pool.

The beach fronting the resort extends well inland, with palm trees and thatched umbrellas for shade. The resort supplies beach sun loungers, pedal boats, snorkeling gear, kayaks, and Sunfish sailboats. Scuba-diving instruction/PAIDI certification and diving/snorkeling excursions are available for surcharges, as are speed boats.

The resort includes two lighted tennis courts and a lighted basketball court (surcharges for play under lights) as well as a 18 hole golf course (surcharges for cart and rental equipment). A brand new Teens Club is available for teenagers and includes table games, video games, computer with internet access, and flat screen TVs to watch their favorite programs, as well as a Kids Club for the younger ones.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Playground on site
  • Segway rental/tour on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving nearby

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

This property requires government-issued ID for each member of a family or group staying at the hotel.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel requires payment in advance of arrival when booking more than 5 rooms. To complete the reservation process and obtain additional information, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators

Hotel Names

  • All Inclusive Catalonia
  • Catalonia All Inclusive
  • Catalonia All Inclusive Punta Cana
  • Catalonia Punta Cana
  • Catalonia Punta Cana All Inclusive
  • Punta Cana Catalonia
  • Punta Cana Catalonia All Inclusive
  • Catalonia Royal Bavaro Hotel Punta Cana
  • Catalonia Royal Bavaro Punta Cana
  • Royal Catalonia Bavaro
  • Catalonia Punta Cana All Inclusive All-inclusive property
  • Catalonia All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Pearl Beach Club Offer

Book a stay in any room or rate plan and guests can enjoy 20% off services at Pearl Beach Club Punta Cana, located next door.


Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Restrictions and blackout dates may apply.