4.2 out of 5

"Staff were great. Room clean. Plenty of things to do on or off site. Recommend Majestic, Dirty Monkey and Mini Beer for drinks. Would go back tomorrow ... " More

By a verified traveler on Tue 13 Feb 2018

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Hotel Description

An all-inclusive stay in La Altagracia awaits you at Majestic Colonial Punta Cana All Inclusive. You'll be 2.7 km (1.7 mi) from Punta Blanca Golf Course and 3.5 km (2.2 mi) from Hard Rock Golf Club at Cana Bay. Highlights at this beachfront resort include 6 restaurants, 2 poolside bars, and a full-service spa.

Plasma TVs with satellite channels are featured in all 658 rooms, and you can enjoy free WiFi, sitting areas, and separate bathtubs and showers. Minibars provide free refreshments, and room service is also available. Nice touches include jetted tubs, bathrobes, and slippers. Additionally, coffee/tea makers, free bottled water, and ceiling fans are available.

A day of pampering at Majestic can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and spa tub. With 11 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, outdoor swimming pool, and nightclub. 7266 square feet (675 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find a casino, free WiFi in public areas, and a health club. Hot/cold buffet breakfast is available for free. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Bavaro resort include Iberostar Golf Course and White Sands Golf Course.

Junior Suite with Indoor Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Majestic Junior Suite with Indoor and Outdoor Jacuzzi, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View with Indoor Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (with Indoor Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Colonial Junior Suite Ocean Front with Indoor and Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Colonial Club Majestic Junior Suite with Indoor and Outdoor Jacuzzi, Pool Access (Adults Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Majestic Colonial Punta Cana All Inclusive ratings based on 174 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

AWESOME PLACE

Pros: Everything
Cons: Pools close at 6pm would like to see them open until 9 or 10 pm.
Location: Recommend Ecosafari full day trip.
Staff were great. Room clean. Plenty of things to do on or off site. Recommend Majestic, Dirty Monkey and Mini Beer for drinks. Would go back tomorrow if I could. Different show every night at theater.

Posted by on Feb 13, 2018

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Comment from Hotel Management

Feb 13, 2018 by Customer Care

Dear Anonymous, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care. However, we truly regret that you didn't find our pool schedule to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts

5 out of 5

Relaxing and beautiful views!

Pros: Beach, People, Food
Cons: In the remodel there seems to be a lot of putty still on walls. You forgot door handles on the outside of the door to get back in
Location: Monkeyland was so adorable! The dune buggies were fab if you don't mind getting muddy. It's hard to get the clay out of your clothes.
I read a lot of reviews before our trip and it was quite comparable to what most say. We stayed in the Colonial Club side (adults only), which was nice and quiet. BUTLER - Our butler Morla was AWESOME!!! We had a group of 8 (4 rooms). 2 of the rooms had Hector, he needs more training. Requests were delayed or seemed hard for him to fulfill. Morla was whatever you need...When we first got into the room, some smoker had it before us.Morla was able to get something to get the smoke out and lit up a scented candle. it was nice when we got back in for the evening. He was always pleasant and went above and beyond. We saw him everyday as he would check on us and give us goodies! So ask for Morla for your butler. Don't forget to tip your butlers too! As well as your maids. it may be all inclusive but the staff gets squat. Also for the maids, I would tip $5 daily instead of waiting till the end, that way the maid that does your room each day gets the tip.The butler we tipped generously at the end. Food. There is such a variety of food to choose from. The hibachi fills you up, it's just real noisy in there. The French restaurant, the duck and the sea bass (I think that's what it was) my family said was awesome. We tried the filet mignon, it was 2 flank steaks on top of each other, not a true American filet. There was also 3 different buffets that were awesome. I could never get up in time for breakfast, but my husband said it was great. We keep forgetting to bring sugar free syrup

Posted by , from Indianapolis, IN on Feb 5, 2018

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Comment from Hotel Management

Feb 7, 2018 by Customer Care

Dear Darlene, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. It thrills me to read that your stay was a relaxing experience and that you received a very friendly and attentive service from our team, especially Morla. Your kind words are truly encouraging us to keep delivering excellent service to our guests. However, we regret that you didn’t find all food choices to your satisfaction. Please be assured that I have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

2 out of 5

Not happy

When you first arrive and see the beautiful lobby you’ll be so excited for your stay. But the second you enter the hallway where the rooms are the excitement will fade. Everything is so dirty. The rooms smell like mold the second you open the door. The humidity inside was the worst I’ve ever experienced (and i live in south Florida). Everything just felt moist all the time. We found hair on the sink and the shampoo bottle. There were old soap marks in the shower. And a friend of ours had a rat in their room! Also, the food is terrible! You would think they’d want the guests to experience great Dominican food but it wasn’t. So much of it wasn’t cooked properly and the rest just tasted awful.

Posted by , from miami, florida on Jan 17, 2018

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Comment from Hotel Management

Jan 19, 2018 by Customer Care

Dear Laura, We apologize for making you stay so unpleasant and want to assure you and future guests that all your comments we will be carefully analyzed to take the appropriate corrective actions in each case. I understand that we cannot undo your experience, however I would like to extend my sincere apologies, one more time for the shortfalls you experienced. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

4 out of 5

Upgraded room, I think?

Pros: Beautiful layout and facility.
Cons: The higher you dealt with management, the more arrogant they got.
Location: Trips are narrow. Doesn't seem much to do, although I am OK with that.
Upon checkin, they moved us to the Majestic Excelance. More restaurant options, but a view overlooking the service road. Not sure of the trade offs, but it is an excellent facility in total. The service staff was excellent , but as their importance rose, they seemed more distant. They seem to promote people who think that they are a big deal. They will ask for someone to help you, even if it is something minor like some sauce. Just do it!

Posted by , from omaha, ne on Jan 12, 2018

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Comment from Hotel Management

Jan 17, 2018 by Customer Care

Dear john, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to see that you didn't find some of the collaborators' service at Elegance to your satisfaction. Please, accept our apologies for any inconvenience you experience and be assured that we have brought your comments to the immediate attention of their Senior Management. Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

3 out of 5

Food is terrible!

The hotel is super clean, well maintained, beautiful, and staff is super nice! Sometimes hard to communicate with them and It was hard to order drinks. They are not stingy with the alcohol which is great! The room was huge and jacuzzi was great! However, The food was terrible. We went to every single restaurant/buffet and were disappointed every time. Everything was bland, flavorless, soggy, and gross. We saw food including sushi and cheeses sitting out for hours. We both got sick from the food which put a huge damper on our honeymoon. They have foods like steak and lobster which sounds great but was inedible. The lobster was gooey and we were convinced it was made out of some imitation crab meat. We did not look forward to eating any meals...in fact we were hungry often because we could hardly eat the food. If you care about how your food tastes or don't want to have diarrhea your whole trip do not stay at this resort! If you don't mind eating bad food and many trips to the bathroom then it's a great resort.

Posted by , from atlanta, Ga on Dec 31, 2017

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Comment from Hotel Management

Jan 3, 2018 by Customer Care

Dear Lauren, Thank you for taking the time to share your feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciated our staff during your time with us. We have specifically noted your comments regarding your food experience. Please be assured that we take this matter very seriously and is of paramount importance to us as we strive to offer a wide option of restaurants with different variety for our guest’s satisfaction. We have brought this incident to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. We would like to assure you that we follow a rigorous health, safety and quality control program when it comes to our food and beverage preparation and presentation. We have regular external and internal inspectors and monitors assessing our operations to maintain the integrity of our food safety. I understand that we cannot undo your experience, however I would like to extend my sincere apologies for the shortfalls you experienced. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5

Second trip

Pros: The amount variety and quality of entertainment was great, the food choices and quality was very good. The beach is great, the bars are a plenty!
Cons: Response time to correcting of issues by guest services.
Location: 20 minutes from airport, many amazing excursions close by to sign up for.
This was our second trip to Majestic Colonial. Our first trip was a stay in colonial club, this one was in the family section. The first trip was amazing in all aspects. For this one, I will start off saying it was amazing and I will be going back, however, I was a bit displeased with the response to issues we had with our room. Remote for tv didn't work, talked to three different customer service agents, none took care of the issue. Our deadbolt was broke, again we asked three service agents, two days later still not fixed. We ran into our butler from first stay, colonial club, he remembered us, I told him about deadbolt. He made one phone call and within 30 minutes it was fixed. Guest services should be able to do the same thing, but they didn't. We did have one other major issue that guest services did resolve in a manner to our satisfaction.

Posted by , from woodstock, IL. on Dec 29, 2017

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Comment from Hotel Management

Jan 3, 2018 by Customer Care

Dear Tom, We are so grateful that you took the time to write about your recent experience at our resort. We appreciate your kind comments towards our amazing entertainment, beautiful beach bars and we are happy to see that you enjoyed our food choices. However, we truly regret that you didn't find the maintenance in your room and some of the staff service to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We hope you will give us another chance to do all in our power to make it up to you on your next visit. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5
From the moment we arrived to check in they started to take care of my wife and I helping with our luggage offering drinks felt very welcomed food and service was great. Entertainment group was awesome and energetic they have different daily activities to enjoy your stay and they do very well to accommodate you. It's close to airport and beach is less than a 5 min walk away from resort I will most definitely return again soon.

Posted by , from California on Dec 8, 2017

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Comment from Hotel Management

Dec 28, 2017 by Customer Care

Dear Ismael, Greetings from Majestic Colonial and thank you very much for taking the time to share your review here on Expedia. We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. Thank you very much for your praises toward our staff, especially the entertainment team. We take such pride in our resort and our staff and it is very important to us that every guest receives this star treatment from our staff. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. With warm regards, Yessica Marte Customer Care Majestic Resorts

5 out of 5

Vacation in Paradise

My wife and I just vacationed here and had an amazing time! The facilities are clean and beautiful. The staff friendly and helpful. We especially want to thank Carlos at the Lobby bar and Vickianna for making our stay special!

Posted by , from Linden, Michigan on Aug 10, 2017

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Comment from Hotel Management

Aug 12, 2017 by Customer Care

Dear Brian, We really appreciate that you have taken the time to share your experience. We are absolutely thrilled to see that Carlos and Vickianna were able to provide you with quality services and attentions and that he helped make your stay special. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. With warm regards,Melina Vásquez Customer Care Majestic Resorts

4 out of 5

Not to small, not too big, perfect!

Everything is in walking distance. A lot of food choices, however if your trip is 8 days, the food gets boring after a while. Lost water for about 12 hours but the staff corrected that as soon as they could. English is spoken with many of the staff. Beautiful resort!

Posted by , from Buffalo NY on Jul 24, 2017

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Comment from Hotel Management

Jul 27, 2017 by Customer Care

Dear Tammy, We are so grateful that you took the time to write about your recent experience at our resort. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of all your suggestions and comments regarding the food selection and maintenance service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5

nice resort.

Pros: every thing.
Location: the resort was good for us no need to go out.
great time great food.great staff.nice big pool.good shopping.

Posted by , from new york on Jul 19, 2017

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Comment from Hotel Management

Jul 21, 2017 by Customer Care

Dear neil, Thank you for taking the time to share your feedback regarding your recent stay with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

About the Majestic Colonial Punta Cana All Inclusive

Location Punta Cana- Playa Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 14 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Majestic Colonial Punta Cana All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Majestic Colonial Punta Cana All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star La Altagracia resort.

  • 658 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • 4 conference rooms
  • 7266 sq ft of conference space
  • 675 sq m of conference space
  • Built in 2005
  • Breakfast available (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (27.9 km / 17.3 mi)
  • Parking: Free self parking

Room Amenities

Majestic Colonial Punta Cana All Inclusive offers 658 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Accommodations offer separate sitting areas and include desks. 27-inch plasma televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free hot/cold buffet breakfast.

Majestic Colonial Punta Cana All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Water polo, windsurfing, and use of kayaks, catamarans, and snorkeling equipment are included in the room rate, as are tennis, basketball, Ping-pong, and volleyball. For a surcharge, guests can go banana boating, horseback riding, parasailing, scuba diving, deep-sea fishing, and use ATVs.



The recreational activities listed below are available either on site or near the hotel; fees may apply.



  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Golfing on site
  • Horse riding/rental on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

Majestic — For guests seeking a sanctuary, the magnificent on-site Spa offers a mix of body and health treatments in a relaxing atmosphere. The spa provides 3 specific areas of enjoyment.

The massage area: with a beautiful fountain and lush gardens surrounded by 10 massage rooms that have different types of bodywork and views of the pool. The “VIP Room” is a double-size room with its own independent shower, Jacuzzi, and Sauna, making it ideal for couples.

The humid area: with 8 different showers, ranging in temperature from ice cold to tropical. Two saunas, a steam room, two Turkish baths, an ice fountain for facial refreshment, and a huge Jacuzzi with warm and cold areas enhance the overall picture.

The beauty parlor: offers hair styling, manicures, pedicures, and facials.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 90

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Colonial Majestic Punta Cana
  • Colonial Punta Cana
  • Majestic All Inclusive
  • Majestic Colonial All Inclusive
  • Majestic Colonial All Inclusive Punta Cana
  • Majestic Colonial Punta Cana
  • Majestic Colonial Punta Cana All Inclusive (Open Dec 1)
  • Majestic Punta Cana All Inclusive
  • Punta Cana Colonial
  • Punta Cana Colonial Majestic All Inclusive
  • Majestic Colonial Punta Cana All Inclusive Punta Cana
  • Majestic Colonial Punta Cana Punta Cana
  • Majestic Colonial

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Promotions

Special Offer


Book a stay in an "Adults Only" room type category and receive access to the adults-only section at the property, 24 hour room service, in room bar with 4 bottles of liquor per stay, butler service and express bell boy service, in room beach towels, and VIP lounge at the lobby with library, table games, and complimentary internet.


Must book an "Adults Only" room type category to receive benefits. Must be 18 or older. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.