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Majestic Colonial Punta Cana - All Inclusive

4.0 star property
4-star beachfront property near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Majestic Colonial Punta Cana - All Inclusive

Exterior
6 restaurants, dinner served, seafood
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Colonial Club Colonial Jr. STE Ocean Front with Indoor and Outdoor Hot Tub (Adults Only) | Beach/ocean view
Casino

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Carretera El Macao, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪7 min walk‬
  • Place, Cana Bay Golf Club
    ‪5 min drive‬
  • Place, Iberostar Golf Course
    ‪9 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪30 min drive‬

Room options

View all photos for Colonial Club Junior Suite with Indoor Hot Tub (Adults Only)

Colonial Club Junior Suite with Indoor Hot Tub (Adults Only) | Premium bedding, pillowtop beds, free minibar, in-room safe

Colonial Club Junior Suite with Indoor Hot Tub (Adults Only)

8.4 out of 10
Very good
(219 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Colonial Club Colonial Jr. STE Ocean Front with Indoor and Outdoor Hot Tub (Adults Only)

Colonial Club Colonial Jr. STE Ocean Front with Indoor and Outdoor Hot Tub (Adults Only) | Terrace/patio

Colonial Club Colonial Jr. STE Ocean Front with Indoor and Outdoor Hot Tub (Adults Only)

10.0 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Colonial Club Junior Suite Ocean View with Indoor Hot Tub (Adults Only)

View from room

Colonial Club Junior Suite Ocean View with Indoor Hot Tub (Adults Only)

9.2 out of 10
Wonderful
(17 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Colonial Club One Bedroom Suite with Indoor Hot Tub (Adults Only)

Colonial Club One Bedroom Suite with Indoor Hot Tub (Adults Only) | Living room | 32-inch plasma TV with satellite channels, TV

Colonial Club One Bedroom Suite with Indoor Hot Tub (Adults Only)

8.8 out of 10
Excellent
(6 reviews)
  • 1067 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colonial Club Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access (Adults Only)

Colonial Club Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access (Adults Only) | Water view

Colonial Club Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access (Adults Only)

8.6 out of 10
Excellent
(33 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access

Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access | Terrace/patio

Majestic Junior Suite with Indoor and Outdoor Hot Tub, Pool Access

9.0 out of 10
Wonderful
(101 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Colonial Junior Suite Ocean Front with Indoor and Outdoor Hot Tub

Colonial Junior Suite Ocean Front with Indoor and Outdoor Hot Tub | Water view

Colonial Junior Suite Ocean Front with Indoor and Outdoor Hot Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View with Indoor Hot Tub

View from room

Junior Suite Ocean View with Indoor Hot Tub

8.0 out of 10
Very good
(58 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom (with Indoor Hot Tub)

Suite, 1 Bedroom (with Indoor Hot Tub) | Living room | 32-inch plasma TV with satellite channels, TV

Suite, 1 Bedroom (with Indoor Hot Tub)

8.0 out of 10
Very good
(6 reviews)
  • 1067 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite with Indoor Hot Tub

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite with Indoor Hot Tub

8.4 out of 10
Very good
(422 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Ocean View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Pool View

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Pool View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Deluxe with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Deluxe with Garden View

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Superior with Ocean View

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Junior with Partial Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Partial Sea View

  • 538 sq ft
  • Sleeps 4

View all photos for Suite with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite with Garden View

  • 1076 sq ft
  • Sleeps 4

View all photos for Suite Executive with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Executive with Garden View

  • 1076 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior with Sea View

  • 538 sq ft
  • Sleeps 2

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About the neighborhood

Punta Cana

On the beach.With a stay at this Bávaro property, you'll be within half a mile (1 km) of Arena Gorda Beach and 9 miles (15 km) of Macao Beach. Downtown Punta Cana and San Juan Shopping Center are within 12 miles (20 km).

What's nearby

  • Arena Gorda Beach - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 5 min drive - 1.1 miles
  • Cana Bay Golf Club - 5 min drive - 1.1 miles
  • Iberostar Golf Course - 9 min drive - 2.5 miles
  • Macao Beach - 17 min drive - 9.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Majestic Beach - ‬10 min walk
  • ‪Selections Buffet - ‬18 min walk
  • ‪Trattoria Grazie - ‬18 min walk
  • ‪Hunter Steakhouse - ‬5 min drive
  • ‪Seaside - ‬5 min drive

About this property

Majestic Colonial Punta Cana - All Inclusive

4-star beachfront property near Arena Gorda Beach
Majestic Colonial Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Majestic Colonial Punta Cana - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 658 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Meeting rooms
  • 7266 sq ft of conference space
  • 675 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Majestic Colonial Punta Cana - All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Similar properties

Exterior

Majestic Elegance Punta Cana - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.5 out of 5, Wonderful, 4,327 reviews
Majestic Elegance Punta Cana - All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 11 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 6 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • 54 slot machines
  • 9 gaming tables
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,306 square feet of space)
  • Children's pool
  • Concerts/live shows
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Parasailing
  • Piano
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (24 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch plasma TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 90

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 90 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Colonial Majestic Punta Cana
Colonial Punta Cana
Majestic All Inclusive
Majestic Colonial All Inclusive
Majestic Colonial All Inclusive Punta Cana
Majestic Colonial Punta Cana
Majestic Punta Cana All Inclusive
Punta Cana Colonial
Punta Cana Colonial Majestic All Inclusive
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Majestic Colonial
Majestic Colonial All Inclusive All-inclusive property
Majestic Colonial Inclusive
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Majestic Colonial Hotel
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Majestic Colonial Punta Cana All Inclusive (Open Dec 1)
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Majestic Colonial All Inclusive Hotel
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Hotel Majestic Colonial Punta Cana - All Inclusive Punta Cana
Hotel Majestic Colonial Punta Cana - All Inclusive
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Frequently asked questions

How close is Majestic Colonial Punta Cana - All Inclusive to the airport?

Majestic Colonial Punta Cana - All Inclusive is 17.2 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

Does Majestic Colonial Punta Cana - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Majestic Colonial Punta Cana - All Inclusive.

How close is Majestic Colonial Punta Cana - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Majestic Colonial Punta Cana - All Inclusive offer free breakfast?

Majestic Colonial Punta Cana - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Majestic Colonial Punta Cana - All Inclusive?

During your stay you can enjoy the 4306 square-foot casino on site, featuring 54 slot machines and 9 gaming tables.

What time is check-in at Majestic Colonial Punta Cana - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Majestic Colonial Punta Cana - All Inclusive?

This property offers free self parking.

Does Majestic Colonial Punta Cana - All Inclusive have a pool?

Majestic Colonial Punta Cana - All Inclusive features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Majestic Colonial Punta Cana - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like seafood and a beachfront location.

Does Majestic Colonial Punta Cana - All Inclusive have a spa?

This property has a spa, which features Swedish massages, mani/pedis, and body treatments.

How close is Majestic Colonial Punta Cana - All Inclusive to downtown Punta Cana?

Majestic Colonial Punta Cana - All Inclusive is 13.7 mi away from Punta Cana.

Reviews

Majestic Colonial Punta Cana - All Inclusive Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 4172 out of 6435 reviews
Rating 8 - Good. 1307 out of 6435 reviews
Rating 6 - Okay. 533 out of 6435 reviews
Rating 4 - Poor. 223 out of 6435 reviews
Rating 2 - Terrible. 200 out of 6435 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dias maravillosos con una atencion excelente
Stayed 7 nights in Aug 2025

10/10 Excellent

Eduardo, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estare de regreso cuanto antes, es un hotel maravilloso.
Stayed 7 nights in Aug 2025

10/10 Excellent

Vanesa Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Vanesa Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainers and all the service staff was amazing. The food was delicious and proximity to beach is great.
Stayed 7 nights in Aug 2025

10/10 Excellent

Rajinder

Stayed 4 nights in Aug 2025

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort highly recommended
Stayed 7 nights in Jul 2025

10/10 Excellent

Gladis

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and spotless staff was very pleasant
Stayed 3 nights in Jul 2025

10/10 Excellent

Denise

Liked: Staff & service
The staff were very helpful and extremely nice. We couldn’t enjoy the beach too much seaweed, the resort was a little dirty overall we had a great time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ambience, good dining options, lots to choose from. A great budget friendly, family friendly vacation option. Many activities to keep everyone busy. The pool was my favorite part, large, clean, well maintained. The only downside was it closes at 6pm. My family and I will definitely be back. Highly recommended!
Stayed 3 nights in Jun 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Nahir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at this hotel. Everything was clean, the food was tasty, and the staff was friendly and attentive. The only downside is that the rooms are showing signs of age and could use some renovation. Still, overall a very good experience.
Stayed 5 nights in Jun 2025

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Food was very good. Spacious room
Stayed 6 nights in Jun 2025

8/10 Good

Patrick

Stayed 6 nights in Jun 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing in every way!!! Plus our concierge Jesus was the best!!! Will always come back to Majestic!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

HERLINDA M CHANE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo que mas me gusto fue el Bufett y sus asistentes, de verdad excelentes personas buen trato y buena comida, abundante y de calidad
Stayed 4 nights in Jun 2025

6/10 Okay

Rosie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They can do better with taste of food
Stayed 5 nights in Jun 2025

2/10 Terrible

ivonne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 7 nights in Jun 2025

6/10 Okay

Timothy Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
If you’re looking for entertainment definitely a great place. The staff are not the friendliest people unless you tip them. I would not recommend the food and the drinks were mediocre.
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis A

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

4/10 Poor

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had an issue with our bed. The bed had a wet spot that smelled like urine and we asked to replace bedding and second night woke up to the bed being wet again realizing the mattress had been soaked.
Stayed 4 nights in Jun 2025

2/10 Terrible

Allison

Stayed 4 nights in Jun 2025

2/10 Terrible

Bertha

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’ve been to the majestic Colonial many times but this will be my last. Check in took over 2 hours and the staff that works at the reception desk gave us the worst treatment I have received from a hotel ever. I was travelling with many family members including 3 adults with special needs and was very disappointed by the lack of empathy from the reception to accommodate them. They made our stay really difficult and gave us a hard time about every little thing. Keep in mind that this hotel is old and falling apart. I stayed at the Dreams Onyx last year and they went above and beyond to accommodate my family. The staff at the buffet and bars are excellent but the reception needs to be trained in customer service.
Stayed 7 nights in Jun 2025