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"We booked 3 rooms at this resort for 6 adults and 3 children. Upon are arrival, everything seemed really nice. The campus, including three hotels, is
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An all-inclusive stay in the heart of Punta Cana awaits you at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive. You'll be within a 10-minute walk of Cortecito Beach and 3.7 km (2.3 mi) from Aromas Museum. Highlights at this beachfront resort include 13 restaurants, 5 outdoor swimming pools, and a full-service spa.
All 673 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, furnished balconies or patios, and MP3 docks. Minibars provide free refreshments, and room service is also available. Nice touches include jetted tubs and free toiletries. Sofa beds, separate bathtubs and showers, and coffee/tea makers are also available.
A day of pampering at Zentropia Spa can include deep-tissue massages, body scrubs, and facials along with thalassotherapy and reflexology. The restaurant, Steak House, serves American cuisine and is open for dinner. Sports Bar is the resort's own sports bar. Spend the day at the private beach where you'll find sun loungers, and enjoy the 6 outdoor tennis courts and nightclub. 605 square feet (54 square meters) of event facilities include a conference center, and other business amenities include a business center. Plus you'll find a casino, free WiFi in public areas, and a health club. There's also the convenience of free self parking.
With a stay at this 4-star Punta Cana resort, you'll be 4 km (2.5 mi) from White Sands Golf Course and 4.4 km (2.7 mi) from Los Corales Beach.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive ratings based on 28 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
4 out of 5
Not a 5 Star, but a very nice place to stay
Pros:number of restaurants and pools available
Cons:better maintenance on rooms and facilities
Location:Very large campus, with no reason to leave that I could find. Other than maybe an excursion, everything you need it right there.
We booked 3 rooms at this resort for 6 adults and 3 children. Upon are arrival, everything seemed really nice. The campus, including three hotels, is quite large, but they provide shuttles and a train that run regularly. Initially we had a few issues with clogged sinks/toilet, TV not working, safe not working, patio door won’t lock, etc., but most were quickly resolved by maintenance. One safe locked us out of our belonging every other day and required security to open. Not a huge problem, but somewhat frustrating. One of the large pools nearest our rooms was closed and a building next to ours was being torn down or remodeled, but there were three other really nice pools not far away. The food was good and we had many different options when dinning, however, even though we used precautions with the water etc., 3 of us developed stomach cramps and diarrhea after a few days. Something that is fairly common in the DR, I am told, and usually associated with the food. The staff was fairly friendly, but not as friendly as some of the other resorts we have stayed at in other countries (maybe culture?). The prominent language is Spanish and most of the staff have a limited English vocabulary, making communication somewhat difficult for us. However, we enjoyed trying to communicate in Spanish and with the help of Google, got along pretty well. A great learning experience for the kids, as well as us adults. Lots of other activities available and the grounds are fairly well maintained.
Posted by OhioTraveler, from Ohio on May 22, 2018
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Comment from Hotel Management
May 23, 2018
by Gelson
Dear OhioTraveler,
First of all, it is an honor for the Grand Palladium Bavaro Suites Resort & Spa family that you have chosen us as the ideal hotel for the delight of a dream vacation, thanks for devoting part of your valuable time to share your recent experience.
We highlight our varied and succulent cuisine, our grounds and activities and especially the impeccable attention of some of the staff members for being several of the positive aspects that truly added value to your stay.
Your opinion is our continuous reference to improve, for this reason, we appreciate that you have helped us identify the areas of opportunities, your specific observations are welcome, we will share your review with our General Management so that they can take immediate measures to solve all aspects not so positive that you have quoted us above. Please accept our sincere apologies for the mishaps that affected your stay.
Regarding the staff, the hotel currently trains its employees especially in terms of guest care, work ethic and languages. You can be sure that we will reinforce these important points since our main objective is achieving the complete satisfaction of all our guests through fluent, clear and courteous communication.
Sincerely, we hope you and your family are well, you were and will always be welcome.
We hope to have your pleasant presence on your next trip to Punta Cana and thus be able to offer a real Palladium experience worthy of your person and up to your expectations which is our desire.
Our best wishes!
Gelson
Hospitality Manager
1 out of 5
We came from Miami to spend our vacations here. Bad choice! This is not our first time in Punta Cana but I have to admit it has been the worst one. We had some issues with the rooms we booked. Never got what we chose online. Instead they gave us a family suite. We liked it and since we were trying to relax we did not complain about it. Staff here does not help at all. You talk to a person and then they tell you to talk to someone else and at the end you are not able to solve the problem or getting your questions answered. They don’t inform you on what you can do at he hotel instead they have all those ‘sharks’ trying to sell you their overpriced excursions. It’s really annoying how to get stopped over and over by these people trying to sell you stuff. I tried not to be rude but this is way too much. Food is ok to bad. Don’t go to restaurants a la carta. We went to the Mexican restaurant and it was horrible. On top all this problems there was a blackout the second day we were here. It lasted over 2 h so get ready. The bathroom in our rooms stinks. We had to keep the extractor on all the time tk be able to stay in. My nephew was having a birthday and I informed and asked them what can they do for him. They told me they would send a fruit basket tk the room and give a bottle of liquor. Hello, he is only 16 years old. Well the fruit basket was delivered by 2 pm after j asked them several times to do so. Go to a different resort. This is not a good place at all
Posted by Jorge, from miami, Fl on May 13, 2018
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Comment from Hotel Management
May 15, 2018
by Almudena Mosteiro
Dear Jorge G,
First of all, we would like to thank you for taking your time to share your experience with the Tripadvisor Community.
All the comments of our customers are taken into account because they help us to improve and offer a better service.
We would like to apologize for all the inconveniences experienced during your stay in your room. We are going to hold a meeting with the head of maintenance department in order to analyse the situation and establish some corrective measures.
Furthermore, we regret if the Mexican restaurant was not to your liking. We have inform the chef about your comments to avoid this kind of circumstances in the future. Despite this situation, We would have loved you comment these details in house to recommend any other a la carte restaurant . I'm sure you would have liked it.
We apologize again for the misunderstanding with the age of your nephew, our intention wasn't offend him. Thank to this situation we will meet with the Public Relations team to establish an age confirmation procedure.
We hope you can visit us again in order to live a real Palladium experience and show you the improvements.
Kind regards,
Almudena Mosteiro
Room Division Manager Assistant
5 out of 5
Excellent hotel, though the facility is so large the first day we got lost. Enough chairs at pool and beach and didn’t have to wake up at the crack of dawn to get one. Restaurants and staff excellent.
Posted by a verified traveler on Apr 5, 2018
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Comment from Hotel Management
Apr 6, 2018
by Gelson
Dear guest,
Thank you very much for sharing such a lovely review regarding our Grand Palladium Bavaro Suites Resort & Spa, it pleased us greatly that it has been a memorable one and up to your expectations. It's so gratifying to read that you have felt accommodated by the excellent performance done by our team.
We hope to have the opportunity to offer you our services again in the future.
Receive warm greetings from Paradise!
Gelson
Hospitality Manager
2 out of 5
Never use this place for vacation
1- Layouts of resort is bad.
2- Room was bad. No privacy when you come out of toilet and shower. Beds were right near the toilet & shower.
3- Stayed at this place for five days. Two days no water in the room for shower and flushing toilets. When you call reception, they say some one will be there in five minutes but nobody shows up for hours.
4- when we checked in the room, minibar fridge, television, safe deposit box not working. Resort send one person to fix safe deposit box then another person to fix TV and another one to fix fridge. Lost one day for getting room ready.
Posted by Maiur, from Connecticut on Dec 3, 2017
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Comment from Hotel Management
Dec 6, 2017
by Banesa Maria Burque
Dear Guest Maiur,
First of all, please receive warm greetings from the Grand Palladium Punta Cana Resort & Spa hotel.
The Management and Staff extend our sincerest apologies for any inconveniences you may have experienced as a result of the situations you have brought to our attention. You can however rest assured that we will be giving these matters the proper attention and corrective measures where necessary will be applied so as not to have a reoccurrence of such.
As you know, all our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from them.
Thank you so much for your time and the effort you have invested to write your comments.
With Warm Regards,
Banesa Maria Burque
Resident Manager
5 out of 5
Great Family Vacation
Pros:We loved the sports complex and the variety of restaurants. Staff did a great job of providing activities for the guests. Loved our waiter Jancy.
Cons:Did not enjoy the vendors on property and the Travel Club reps. Too pushy.
Location:Only left the property to do excursions. Booked through Expedia and was easy process. Didn't feel the need to leave, enough to do on property.
This was our first family vacation out of the country and to an all-inclusive. Having read many different reviews, we went in with an open mind. We loved everything. We arrived early, before check-in, and one of our two rooms were available. We had no trouble checking in and went to the available room, changed and went to lunch and to the pool and beach. By the time we returned, the other room was available. The room was not located in the same building as the other and not what we had booked. The hotel managed to change the room the next day and moved the rooms next to each other. The rooms were large and clean. The maids did a great job cleaning every day and the mini bar was restocked every day. We ate at the buffets for breakfast and lunch. Service was good most of the time and good variety of food on the buffets. We ate at 5 of the restaurants without any wait or reservations. Getting around the property was no problem. Plenty of shuttles that were willing to take you wherever you wanted. The grounds were beautiful, pools were great and the beach was lovely. We had no problem getting chairs at either the pool or the beach. The sports complex is great. We have three boys and they spent plenty of time there. Wish we had used the hotel app earlier as it was a good tool to find out what was going on every day.
Posted by Lorna, from Baltimore, MD, USA on Aug 3, 2017
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Comment from Hotel Management
Aug 5, 2017
by hospitality
Dear Lorna,
Thank you for choosing Grand Palladium Bavaro Suites Resort & Spa as well as for taking the time to share feedback from your recent stay.
We do believe that each one has the option to build their own experience and applaud that you have decided to see the positives and enjoying to the fullest what Grand Palladium Bavaro has to offer. Our objective is not only to fulfill but also surpass our guests’ expectations. Therefore, we put our greatest interest into your opinion.
Thank you so much for preferring us as your home in Punta Cana. We hope to have you back for many years!
Sincerely yours,
Sachenca N.
Hospitality Coordinator
5 out of 5
Awesome Resort
As soon as we got there they upgraded us for free immediately with an ocean view suite. The staff went above and beyond. Our room phone messed up so I had to go to the concierge to order room service but the next day I had a fruit tray and a bottle of rum delivered to my room at no charge. Beautiful place. I would recommend monkey land and zip line combo for an excursion. Would definitely go back.
Posted by Rhonda, from Auburn ky on Jul 17, 2017
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Comment from Hotel Management
Jul 19, 2017
by hospitality
Dear Rhonda,
Once again, we would like to extend you our gratitude by the trust placed in us selecting the Grand Palladium Bávaro Suites Resort & Spa as the preferred place to spend your recent holidays in Bavaro’s shore. And also thank you for your sincere feedback about our services and facilities.
We are delighted to confirm that all your expectations were met and our staff went the extra mile in order to accommodate you despite the small inconveniences.
We wish to have the opportunity to offer you our services again in the future.
Best regards,
Sachenca N.
Hospitality Coordinator
4 out of 5
Nice time
Pros:The Romantic Suite it's beautiful and comfortable. Love the bathroom and the jacuzzi.
Cons:I tried to go to the one of restaurant this time and was a bit difficult to get a reservation.
Location:n/a
This was my second time here at Palledium Bavaro and I saw some friends and made new ones. Very relaxing and comfortable.
Posted by Socci, from Boston on Nov 21, 2016
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Comment from Hotel Management
Nov 23, 2016
by Banesa Mª Burque
Dear Socci,
Thank you for taking time to share with us your opinion. In every moment, we try to help our guests with anything and I will take note about your comments and I will share it with the rest of the team. Have a nice day!! Best regards. Banesa Maria Burque, Resident Manager
4 out of 5
Live music on lobby at night. Perfect
Pros:The Dominican people are some of the nicest people, always very helpful.
Cons:None at this moment.
Location:I really stay at my hotel, but I did a photo shoot at the beach and it was an incredible experience.
I have travel now to a few hotels in the Bavaro area. This hotel is super big for my preference, but I enjoy the fact that my suite was very close to the beach. It was nice to walk to the beach every morning.
Posted by a verified traveler on Jul 14, 2016
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Comment from Hotel Management
Jul 19, 2016
by Banesa Mª Burque
Dear Guest, Thank you for your time and your feedback. Have a nice day!! Best regards. Banesa Maria Burque
1 out of 5
Ready to gamble?
My wife and I stayed here for four days as part of a wedding party. We travel internationally often, and this is our second all-inclusive stay in the Dominican Republic.
This was the wedding of a close family member and we wanted to look back on it as a great experience. Unfortunately it was not great. It wasn't even okay. It was downright awful.
Our room had no internet, was a smoking room (despite requesting a non-smoking room), and had COCKROACHES. They reluctantly changed our room but never apologized or upgraded us.
This leads me to my second topic—hospitality. We found the people at the front desk to be dismissive and rude. It was almost as if they were told to try to NOT do anything for their guests. Also, the hostesses at the restaurants, particularly the Italian and Steakhouse restaurants, were extremely rude, essentially ignoring people who were requesting information about their wait time (which for us was over 2 hours).
Last are the facilities. This was probably the worst part. If you like gambling then I highly recommend any buffet in this resort because you never know which dish will give you food poisoning. At least one third of our wedding group had stomach problems. Also, for some reason, certain parts of the resort smell like sewage. I have no idea why this is, but it was noticeable by everyone.
The only real positive was that the wedding ceremony was very nice. Other than that we were very disappointed in this place. We couldn’t wait to leave.
Posted by Thomas, from Massachusetts on Dec 15, 2015
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Comment from Hotel Management
Feb 12, 2016
by Diego Campo
Dear Guest:
Thank you for your review. We apologize for your negative impression of our rooms, staff hospitality, and our food and beverage outlets. Your feedback is very helpful to us in evaluating our service and we will certainly be looking into the observations which you have made with a view to taking corrective action. We appreciated your kind comments as it concerned the wedding ceremony. It would be pertinent for us to point to :
We encourage guests with issues or complaints to make them known to our Public Relations Manager or Front Office Manager, in order for us to immediately address the situation, especially if it concerns the cleaning of your room. We are sorry for that experience with your room.
We would be grateful to host you again, to show you our usual warm hospitality and service standard, as the experience you had is not typical of our guests.
3 out of 5
Poor service.
Poor service. Food not very good. Problems in a lot of rooms. This is my 4 time to punta Cana and this is my third resort. It was the worst. Very confussing to get to other rooms. We were there for a wedding with about 45 people.
Posted by mary, from boston ma on Dec 15, 2015
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Comment from Hotel Management
Feb 19, 2016
by Diego Campo
Dear Mary
we deeply sorry to read your bad review. In order to improve the quality of our customer service we are providing special trainings every day to our staff.
About the Grand Palladium Bávaro Suites Resort & Spa - All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids' club
Supervised activities for children between 3 and 12 years old
Entertainment
Onsite live performances
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Bottled wine
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Property Features
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 beach bars, 4 swim-up bars, and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 673 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Jetted tub
Pull-out sofa bed
Stocked minibar (free)
MP3 dock
In-room dining (limited hours)
Flat-screen television
Cable channels
Coffee maker
Separate shower and tub
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ceiling fan
Connecting rooms available
Food & Drink
Steak House - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Sumptuori - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
El Rodizio - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.
Arrecife - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sports Bar - This sports bar specializes in American cuisine. Open 24 hours. Open daily.
Room service (during limited hours) is available.
Nearby Activities
A private beach, outdoor tennis courts, and a health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Miniature golf on site
Golfing nearby
Fitness classes on site
Basketball on site
Scuba diving on site
Bicycle rentals on site
Beach volleyball on site
Volleyball on site
Kayaking on site
Windsurfing on site
Spa Services
Zentropia Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 2
Couples treatment rooms
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Thalassotherapy treatments
Mud bath in spa
Deep tissue massage
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Reflexology
Massages
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pets
Pets and service animals are not allowed at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
No pets or service animals allowed
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 40 (subject to availability)
Facilities fee: USD 35 per person, per night and includes use of:
- Spa
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites Resort All Inclusive
Grand Palladium Bavaro Resort Spa
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.
Promotions
Family Kit Inclusions
Book a stay in the "Junior Suite (Master + Family KIT)" room category for travel anytime and receive the following:
Baby kit (0-3 years): Diapers, wipes, baby food jars, powdered milk, sunscreen, a t-shirt, a sippy cup with handles, and some snacks (replenished every day)
Child kit (3-12 years): Cap, t-shirt, colorable backpack, some snacks (replenished every day), a sippy cup with removable handles, and nappies and wipes if needed
Teen kit (13+): Cap and t-shirt
Access to games, a fun tent, and a DVD player with selection of films
A thermal flask to prepare the baby's bottle, with brush and soap for easy cleaning
Babysitting service (hourly surcharge applies)
Access to a parents' room with microwave, sterilizer, first aid kit, snack vending machine, and baby bottle preparation area
Must book the "Junior Suite (Master + Family KIT)" room category to qualify. Offer subject to availability; restrictions may apply.
Access to Zentropia Spa
Book a stay in any room or rate category and receive access to the Zentropia Spa (surcharge USD 35 per person, per night) with access to hydrotherapy circuit, healthy bar, 4 different snacks, almonds, and fruits, juice therapy (10 different, 100% natural juices), teas, and Nespresso coffee machine.
Full details provided at check-in. An appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
