"This was our first family vacation out of the country and to an all-inclusive. Having read many different reviews, we went in with an open mind. We ... " More

By a verified traveler on Thu 03 Aug 2017

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Hotel Description

An all-inclusive stay in the heart of La Altagracia awaits you at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive. You'll be 3.1 km (1.9 mi) from Palma Real Shopping Village and 3.3 km (2.1 mi) from Cocotal Golf and Country Club. Highlights at this beachfront resort include 13 restaurants, 5 outdoor swimming pools, and a full-service spa.

All 673 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, furnished balconies or patios, and MP3 docks. Minibars provide free refreshments, and room service is also available. Nice touches include jetted tubs and free toiletries. Sofa beds, separate bathtubs and showers, and coffee/tea makers are also available.

A day of pampering at Zentropia Spa can include deep-tissue massages, body scrubs, and facials along with thalassotherapy and reflexology. The theme restaurant, Steak House, serves American cuisine and is open for dinner. Sports Bar is the resort's own sports bar. Spend the day at the private beach where you'll find sun loungers, and enjoy the 6 outdoor tennis courts and nightclub. 605 square feet (54 square meters) of event facilities include a conference center, and other business amenities include a business center. Plus you'll find a casino, free WiFi in public areas, and a health club. Free buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Bavaro resort include White Sands Golf Course and Manati Park Bavaro.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Master) Jacuzzi New

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Romance) Jacuzzi New

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Luxury) Jacuzzi New

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Deluxe) Jetted Bathub New

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Master + Family KIT)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

Never use this place for vacation

1- Layouts of resort is bad. 2- Room was bad. No privacy when you come out of toilet and shower. Beds were right near the toilet & shower. 3- Stayed at this place for five days. Two days no water in the room for shower and flushing toilets. When you call reception, they say some one will be there in five minutes but nobody shows up for hours. 4- when we checked in the room, minibar fridge, television, safe deposit box not working. Resort send one person to fix safe deposit box then another person to fix TV and another one to fix fridge. Lost one day for getting room ready.

Posted by , from Connecticut on Dec 3, 2017

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Comment from Hotel Management

Dec 6, 2017 by Banesa Maria Burque

Dear Guest Maiur, First of all, please receive warm greetings from the Grand Palladium Punta Cana Resort & Spa hotel. The Management and Staff extend our sincerest apologies for any inconveniences you may have experienced as a result of the situations you have brought to our attention. You can however rest assured that we will be giving these matters the proper attention and corrective measures where necessary will be applied so as not to have a reoccurrence of such. As you know, all our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from them. Thank you so much for your time and the effort you have invested to write your comments. With Warm Regards, Banesa Maria Burque Resident Manager

5 out of 5

Great Family Vacation

Pros: We loved the sports complex and the variety of restaurants. Staff did a great job of providing activities for the guests. Loved our waiter Jancy.
Cons: Did not enjoy the vendors on property and the Travel Club reps. Too pushy.
Location: Only left the property to do excursions. Booked through Expedia and was easy process. Didn't feel the need to leave, enough to do on property.
This was our first family vacation out of the country and to an all-inclusive. Having read many different reviews, we went in with an open mind. We loved everything. We arrived early, before check-in, and one of our two rooms were available. We had no trouble checking in and went to the available room, changed and went to lunch and to the pool and beach. By the time we returned, the other room was available. The room was not located in the same building as the other and not what we had booked. The hotel managed to change the room the next day and moved the rooms next to each other. The rooms were large and clean. The maids did a great job cleaning every day and the mini bar was restocked every day. We ate at the buffets for breakfast and lunch. Service was good most of the time and good variety of food on the buffets. We ate at 5 of the restaurants without any wait or reservations. Getting around the property was no problem. Plenty of shuttles that were willing to take you wherever you wanted. The grounds were beautiful, pools were great and the beach was lovely. We had no problem getting chairs at either the pool or the beach. The sports complex is great. We have three boys and they spent plenty of time there. Wish we had used the hotel app earlier as it was a good tool to find out what was going on every day.

Posted by , from Baltimore, MD, USA on Aug 3, 2017

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Comment from Hotel Management

Aug 5, 2017 by hospitality

Dear Lorna, Thank you for choosing Grand Palladium Bavaro Suites Resort & Spa as well as for taking the time to share feedback from your recent stay. We do believe that each one has the option to build their own experience and applaud that you have decided to see the positives and enjoying to the fullest what Grand Palladium Bavaro has to offer. Our objective is not only to fulfill but also surpass our guests’ expectations. Therefore, we put our greatest interest into your opinion. Thank you so much for preferring us as your home in Punta Cana. We hope to have you back for many years! Sincerely yours, Sachenca N. Hospitality Coordinator

5 out of 5

Awesome Resort

As soon as we got there they upgraded us for free immediately with an ocean view suite. The staff went above and beyond. Our room phone messed up so I had to go to the concierge to order room service but the next day I had a fruit tray and a bottle of rum delivered to my room at no charge. Beautiful place. I would recommend monkey land and zip line combo for an excursion. Would definitely go back.

Posted by , from Auburn ky on Jul 17, 2017

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Comment from Hotel Management

Jul 19, 2017 by hospitality

Dear Rhonda, Once again, we would like to extend you our gratitude by the trust placed in us selecting the Grand Palladium Bávaro Suites Resort & Spa as the preferred place to spend your recent holidays in Bavaro’s shore. And also thank you for your sincere feedback about our services and facilities. We are delighted to confirm that all your expectations were met and our staff went the extra mile in order to accommodate you despite the small inconveniences. We wish to have the opportunity to offer you our services again in the future. Best regards, Sachenca N. Hospitality Coordinator

4 out of 5

Nice time

Pros: The Romantic Suite it's beautiful and comfortable. Love the bathroom and the jacuzzi.
Cons: I tried to go to the one of restaurant this time and was a bit difficult to get a reservation.
Location: n/a
This was my second time here at Palledium Bavaro and I saw some friends and made new ones. Very relaxing and comfortable.

Posted by , from Boston on Nov 21, 2016

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Comment from Hotel Management

Nov 23, 2016 by Banesa Mª Burque

Dear Socci, Thank you for taking time to share with us your opinion. In every moment, we try to help our guests with anything and I will take note about your comments and I will share it with the rest of the team. Have a nice day!! Best regards. Banesa Maria Burque, Resident Manager

4 out of 5

Live music on lobby at night. Perfect

Pros: The Dominican people are some of the nicest people, always very helpful.
Cons: None at this moment.
Location: I really stay at my hotel, but I did a photo shoot at the beach and it was an incredible experience.
I have travel now to a few hotels in the Bavaro area. This hotel is super big for my preference, but I enjoy the fact that my suite was very close to the beach. It was nice to walk to the beach every morning.

Posted by on Jul 14, 2016

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Comment from Hotel Management

Jul 19, 2016 by Banesa Mª Burque

Dear Guest, Thank you for your time and your feedback. Have a nice day!! Best regards. Banesa Maria Burque

1 out of 5

Ready to gamble?

My wife and I stayed here for four days as part of a wedding party. We travel internationally often, and this is our second all-inclusive stay in the Dominican Republic. This was the wedding of a close family member and we wanted to look back on it as a great experience. Unfortunately it was not great. It wasn't even okay. It was downright awful. Our room had no internet, was a smoking room (despite requesting a non-smoking room), and had COCKROACHES. They reluctantly changed our room but never apologized or upgraded us. This leads me to my second topic—hospitality. We found the people at the front desk to be dismissive and rude. It was almost as if they were told to try to NOT do anything for their guests. Also, the hostesses at the restaurants, particularly the Italian and Steakhouse restaurants, were extremely rude, essentially ignoring people who were requesting information about their wait time (which for us was over 2 hours). Last are the facilities. This was probably the worst part. If you like gambling then I highly recommend any buffet in this resort because you never know which dish will give you food poisoning. At least one third of our wedding group had stomach problems. Also, for some reason, certain parts of the resort smell like sewage. I have no idea why this is, but it was noticeable by everyone. The only real positive was that the wedding ceremony was very nice. Other than that we were very disappointed in this place. We couldn’t wait to leave.

Posted by , from Massachusetts on Dec 15, 2015

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Comment from Hotel Management

Feb 12, 2016 by Diego Campo

Dear Guest: Thank you for your review. We apologize for your negative impression of our rooms, staff hospitality, and our food and beverage outlets. Your feedback is very helpful to us in evaluating our service and we will certainly be looking into the observations which you have made with a view to taking corrective action. We appreciated your kind comments as it concerned the wedding ceremony. It would be pertinent for us to point to : We encourage guests with issues or complaints to make them known to our Public Relations Manager or Front Office Manager, in order for us to immediately address the situation, especially if it concerns the cleaning of your room. We are sorry for that experience with your room. We would be grateful to host you again, to show you our usual warm hospitality and service standard, as the experience you had is not typical of our guests.

3 out of 5

Poor service.

Poor service. Food not very good. Problems in a lot of rooms. This is my 4 time to punta Cana and this is my third resort. It was the worst. Very confussing to get to other rooms. We were there for a wedding with about 45 people.

Posted by , from boston ma on Dec 15, 2015

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Comment from Hotel Management

Feb 19, 2016 by Diego Campo

Dear Mary we deeply sorry to read your bad review. In order to improve the quality of our customer service we are providing special trainings every day to our staff.

1 out of 5


I had to ask for towels everyday. Staff was rude, and felt like i was at a downtown market with all the pushy sales people.

Posted by on Aug 28, 2015

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Comment from Hotel Management

Nov 6, 2015 by Hotel management

Dear guest, First of all allow me to extend our apologies if we could not far exceed your expectations. Normally it doesn´t happens, even so, we thank you yours comments because it is a good way to improve each day. Regarding the sales people, we are so sorry if they disturb you.

4 out of 5

Nice hotel close to the beach

I went with my bestfriend and we both found this hotel to be great! Everything was beautiful qnd clean and the staff do go out of their way to make your stay enjoyable. The only thing that made our experience less than wonderful was the long wait times at a la carte restaurants. There should really be a better system implemented so that everyone can enjoy the experience equally.

Posted by , from Puerto Rico on Jul 5, 2015

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5 out of 5

Large resort with something for everyone

Pros: We were lucky and ended up close to the beach, restaurant, bar and pool. The room was awesome, although we didn't spend much time there.
Cons: Ways to get around could be a little better. You will definitely get plenty of exercise.
Location: No need to leave the resort, just wait for the property shuttle and will be shuttled to the theater, dinning, sports bar, shops, lobbies, casino.
One day late check-in was a little hassle but from then on everything was wonderful.

Posted by , from Cincinnati on Jun 23, 2015

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About the Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Location C/ El Cortecito, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 3 and 12 years old


  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 beach bars, 4 swim-up bars, and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

  • 673 guestrooms or units
  • 2 levels
  • 67 buildings
  • 13 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 4 swim-up bars
  • 14 bars or lounges
  • 7 conference rooms
  • 605 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Sofa bed


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (22.9 km / 14.2 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 673 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This La Altagracia resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Steak House - This theme restaurant specializes in American cuisine and serves dinner only. Open daily.

Sumptuori - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

El Rodizio - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.

Arrecife - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sports Bar - This sports bar specializes in American cuisine. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, outdoor tennis courts, and a health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Bicycle rentals on site

Spa Services

Zentropia Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets and service animals are not allowed at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No pets or service animals allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 40
  • Facilities fee: USD 35 per person, per night and includes use of:

  • - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Bávaro Suites Resort
  • Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
  • Grand Palladium Suites All Inclusive
  • Grand Palladium Bávaro Suites Resort All Inclusive
  • Grand Palladium Bavaro Resort Spa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.


Family Kit Inclusions

Book a stay in the "Junior Suite (Master + Family KIT)" room category for travel anytime and receive the following:

  • Baby kit (0-3 years): Diapers, wipes, baby food jars, powdered milk, sunscreen, a t-shirt, a sippy cup with handles, and some snacks (replenished every day)
  • Child kit (3-12 years): Cap, t-shirt, colorable backpack, some snacks (replenished every day), a sippy cup with removable handles, and nappies and wipes if needed
  • Teen kit (13+): Cap and t-shirt
  • Access to games, a fun tent, and a DVD player with selection of films
  • A thermal flask to prepare the baby's bottle, with brush and soap for easy cleaning
  • Babysitting service (hourly surcharge applies)
  • Access to a parents' room with microwave, sterilizer, first aid kit, snack vending machine, and baby bottle preparation area

Must book the "Junior Suite (Master + Family KIT)" room category to qualify. Offer subject to availability; restrictions may apply.

Access to Zentropia Spa

Book a stay in any room or rate category and receive access to the Zentropia Spa (surcharge USD 35 per person, per night) with access to hydrotherapy circuit, healthy bar, 4 different snacks, almonds, and fruits, juice therapy (10 different, 100% natural juices), teas, and Nespresso coffee machine.

Full details provided at check-in. An appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.