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Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4-star property
Avda. Francia s/n, Punta Cana, La Altagracia 1-855-201-7819

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3.9 out of 5
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See all 40 Travelocity Reviews

"Everything was excellent. My very attentive staff, kindness. They made us feel at home " More

By a verified traveler on Tue 21 Jan 2020

Points Of Interest

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Hotel Description

4-star all-inclusive property near Cortecito Beach, connected to a shopping center

Beachside getaway

At this Punta Cana property, you'll be within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Macao Beach is 12.7 mi (20.4 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Indoor spa tubs, free WiFi

The 672 soundproofed guestrooms offer free WiFi and MP3 docks. Flat-screen TVs come with cable channels, and other amenities include indoor private spa tubs and free minibar items.

Superior Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$156* Per night/room May 8 - May 9

Suite (Connecting)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Superior Junior Suite (Family Kit)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romance Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romance Suite Beachfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive ratings based on 40 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Everyone (18) Couples (3) Family (4)
5 out of 5
Everything was excellent. My very attentive staff, kindness. They made us feel at home

Posted by , from Villalba Puerto Rico on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Gelson

Dear Pedro, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

5 out of 5
I liked the friendliness of staff amenities and places to enjoy and eat.

Posted by , from Brooklyn NY on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Yasindi Jiménez

Dear Mr. William, Many thanks for your preference in the selection of Grand Palladium Bávaro Suites Resort & Spa as your vacation destination. At Grand Palladium we have every desire to address your needs, our main goal is to take you through a paradise where you can check for yourself the friendliness and hospitality of our land. It is truly a pleasure to confirm that you have experienced a fantastic stay with us and we have succeeded by surpassing all your expectations. We would like to have the opportunity to serve you in the future to offer you another memorable stay. Best Regards, Yasindi Jiménez Hospitality Manager

5 out of 5
Our stay at Grand Palladium Bávaro Suites Resort & Spa was amazing. Yes we had a brief power outage, and yes there are pushy vendors selling various wares throughout the property, but overall we were very pleased with our stay. Both Joshua and Ravio were amazing to work with and took very good care of us. The pool at Bávaro was a bit dirty each time we went (3 or 4 times during our stay) but it wasn't untolerable. I will say that the food at the Sports Bar was substandard, but the food and drinks throughout the rest of the property was good to very good. We can recommend this property and would absolutely stay here again.

Posted by , from Suffolk, VA on Jul 4, 2019

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Comment from Hotel Management

Jul 4, 2019 by Gelson

Dear Steve, Thank you very much for giving us the great privilege of being your host during your stay in this beautiful paradise of the Caribbean. We are happy to know that your overall experience was very positive, this strengthens and increases our spirit of making our visitors have fun, also rest and enjoy their stay. Thank you for recommending our property, also, we will take into account the minimum improvable aspects that you mentioned, thanks for making us a better place to vacation. We hope to receive you again in our beloved Punta Cana. Best regards! Gelson Zorrilla Hospitality Manager

4 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Gelson

Dear Guest, Thank you for staying with us and for your granting us a good rating, we'll keep doing our best efforts until we reach your full satisfaction which is our main goal. Your home away from home awaits you next time you are in Punta Cana. Kindest regards! Gelson Zorrilla Hospitality Manager

4 out of 5
There were many pools in the property. The property was clean and well kept. I did not like having to leave the beach for meals. There was only a snack bar that had hotdogs, burgers and fries that you can take to the beach. I also did not like that the restaurant next to the main entrance was closed for lunch. It was very inconvenient for check in and check out. The room that I selected was not the room I was given. I requested a king bed and got double beds instead. The room also had a musty smell but the hotel checked on the room and when I complained about the smell they put a dehumidifier which fixed the issue. They also checked back to make sure it was fixed. The food was ok. There was a great selection at the buffet. I went to the Argentinian restaurant and the service was awful. We only got drinks because we complained. We did not receive bread but yet the tables around us all had bread. The food took two hours and they kids were getting restless by then. The food wasn’t even that great. The Mexican restaurant was better but again the food was not great. At the buffet we also had to wait for drinks. We didn’t have glasses on the table and Tehran we asked the waiters ignored us and did not bring it. The waitstaff left a lot to desire but the resting the staff at the resort were excellent and very well mannered. I would say I would probably not come back to this resort again as it was so so.

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Sachenca Núñez

Dear Guest, We would like to thank you for your comments and for sharing your opinion about our hotel Grand Palladium Bavaro Suites Resort & Spa. All of our comments are really important to us since they help us see where we fall short and where we need to improve our services and installations. We deeply regret that our hotel has not exceeded your expectations as we would have liked, in fact, we are saddened that you could not enjoy a full and satisfactory stay as this is our intention, please accept our apologies for these points not so positive that you have quoted us above. We have channeled your opinion with our accommodation management so that the appropriate measures are taken in a timely fashion, we appreciate very much that you helped us identify those areas of improvement. It would be an honor to be able to offer you our services again in this your home in Punta Cana to show you that we are a team capable of reversing your perception by providing you a real Palladium experience worthy of your person and our brand. Best regards,

4 out of 5
Good in general. I did not like birds in the buffet area, eating from the plates of people. The other thing a little bit annoying is the continuous invitations to buy share time vacations on the property.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 26, 2019 by Gelson

Dear Guest, Thank you very much for choosing us and sending us your valuable feedback which we will take very much into account to implement improvements, thanks for contributing with our system of continuous improvement. It would be a great pleasure to have you again in this vacation paradise. Our best wishes! Gelson Zorrilla Hospitality Manager

5 out of 5
We loved the service and all of the amenities except for the beggars and the travel club annoying people. No means no.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 24, 2019 by Gelson

Dear Guest, Thank you for your preference and your valuable feedback, we are glad to know that you enjoyed an excellent stay. We regret the inconveniences experienced on the beach, unfortunately, the beaches in Punta Cana are public. Instead, we take note of the behavior of theTravel Club staff members, the idea is to add value to our visitors but without invading their peace of mind and privacy. Thank you for your fruitful words, which are very useful for us to implement improvements. It is our desire to have your pleasant visit again at this your home in Punta Cana. Best regards! Gelson Zorrilla Hospitality Manager

4 out of 5
The beach and pool areas are something to look forward to. The staff were all very warm and welcoming. A few of them actually came over just to say hi to our family after waiting on us the day(s) before. Unfortunately, there were issues with cockroaches and mosquitos in our room and we could not request a room change as it was the only room available to accommodate our family’s needs. There were also a lot of flies present at the lunch buffet which was off putting.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by Sachenca Núñez

Dear Guest, Thank you for your good comments and for the feedback about your stay at Grand Palladium Bavaro Suites, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. it is an honor to know that our beautiful beach with turquoise waters and white sand pool area and staff warmest turned out to be to your liking. We regret that this unexpected disturb have interfered with the whole course of your stay so we have determined a prompt supervision to the topics which have directly affected your experience in order to keep on improving the quality of our services. We will be very grateful to welcome you and show you that we are capable of providing you with a stay that is exceptional in every sence. Best regards from Punta Cana,

5 out of 5

Posted by on Oct 21, 2018

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Comment from Hotel Management

Oct 22, 2018 by Sachenca N.

Dear Guest, Thanks for rating us with five stars. We would be more than happy to offer you our services and hospitality in a near future. Kindest regards, Gelson Hospitality Manager

1 out of 5

Not what I expected. It was not good.

Pros: The sit down restaurants we made reservations for dinner.
Cons: Make sure people selling items, excursions and hotel amenities do not approach the visitors.
The hotel shower was clogged and the balcony door broken. The people selling items were very pushy and constantly bothering us at the beach and in the resort and by the pool exits. They did not take a hint. The bottled water was always hot and not available at the bars or restaurants only the reception desk distributed it to us. And they always ran out and we had to come back. The shows were not good. The buffet restaurants were always hot and birds eating from plates left at the other tables. The excursion sales people and other sales people should not approach the visitors. If we want something we will approach them and ask.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Jul 30, 2018 by Gelson

Dear Guest, First of all, receive a warm greeting from Grand Palladium Bavaro Suites Resort & Spa, many thanks for choosing us as the ideal hotel for the enjoyment of your Caribbean vacation. We are very happy to know that our a la carte restaurants were to your liking. We deeply regret that our hotel has not lived up to your expectations as we would have liked, please accept our apologies as it is not our intention that these things happen, your opinion will be shared with our General Management so that immediate actions are taken tending to improve all those aspects not so positive that you mentioned above. We highly appreciate that you have helped us to identify those opportunities areas. On behalf of the entire Palladium family, we reiterate our sincerest apologies and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Palladium experience worthy of your person and our brand. Best regards! Gelson Hospitality Manager

About the Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Location Avda. Francia s/n, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from March 24 2020 to November 18 2020 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 672 guestrooms or units
  • 2 levels
  • 66 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 6 bars by the pool
  • 6 swim-up bars
  • 20 bars or lounges
  • 605 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1992
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Heathrow Airport (LHR)
  • Parking: Free self parking

Room Amenities

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Bambu - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Water sports equipment
  • Skydiving on site

Spa Services

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Bávaro Suites Resort
  • Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
  • Grand Palladium Suites All Inclusive
  • Grand Palladium Bávaro Suites All Inclusive Punta Cana
  • Grand Palladium Bavaro Resort Spa
  • Pallaum Bávaro Suites Inclusi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.