"This resort is awesome, staff is terrific, beach is beautiful, activities great....food and drink ok....but unfortunately major construction on the si ... " More

By a verified traveler on Mon 01 May 2017

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Hotel Description

4-star beachfront resort with 2 outdoor pools

Beachfront retreat

You'll be within half a mile (1 km) of Arena Gorda Beach and 2 miles (3 km) of Iberostar Golf Course with a stay here. Also, Punta Blanca Golf Course is within 3 miles (5 km) and White Sands Golf Course is within 6 miles (10 km).

All-inclusive

This all-inclusive resort features free water park access, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy a meal in one of the 5 restaurants and perks like free buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 364 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and slippers. Balconies or patios, 24-hour room service, and coffee/tea makers are also available.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$216 per night

Suite, Jetted Tub (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Double Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Standard Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Macao – Adults Only All Inclusive ratings based on 52 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Macao – Adults Only All Inclusive

Everyone (7) Couples (2)
2 out of 5
Hotel staff was very friendly for the most part hotel was nice could use some updates in the rooms. Entertainment was horrible and outdated. Nothing to entertain the younger adults(21). We went to the club 2 nights and hear 1 American song played each night. It seems an it was geared to the locals and not the travelers.

Posted by , from VA on Jul 31, 2018

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2 out of 5

Happy yet Disappointed

Pros: Not too large, very clean, nice staff
Cons: Do not be deceptive when it comes to serving beverages and serve quality products.
Location: Beach was beautiful. Could not go off site as it really was a bit sketchy.
This is the first disappointing experience with a Riu and our first time in Punta Cana. Overall the facility was nice and the staff very nice. But we were with a group of 16 - from KY so we are bourbon drinkers and we know our bourbon. They filled their Jim Beam bottles with RUM...definitely NOT bourbon and definitely NOT Jim Beam. I'm sure the distillery would be more than happy to know that their product is being either bootlegged or bottles being reused to fill with non-bourbon beverages. Also, the red wine tasted like vinegar. We had one girl and that is all she drinks and she couldn't even stomach it for the week. Riu Macao needs to step up its game and actually serve the beverages it claims to be providing and perhaps use wine that is not spoiled. On a positive note, it helped save us a few extra calories but was very disappointing and if you are cutting corners with this...what else are you cutting corners on. I can't stand liars or lying or deception - thus this really is why I would not recommend this property.

Posted by , from Kentucky on Mar 12, 2018

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1 out of 5

Beautiful Hotel, terrible casino

Pros: The hotel was clean. The view was unreal. With the exception of the casino, the workers were great.
Cons: Put in a honest casino.
I have to say that the Hotel and staff were amazing. If I didn't make the mistake of going to the casino the last day, I would have given the hotel 5 stars. I have read other complaints about the casino, that is attached to the hotel, where the hotel claims they are not affiliated with the casino, but that is BS. Our group went to several shows that were put on by the riu staff, and at the end of the show they always said to "please go to our wonderful casino after the show". Why would they push so hard for us to visit their casino if they were not affiliated? Now to let you know what happened inside this so called casino.My wife and I played black jack for a little while, we lost. No complaints there.We were ready to leave when my brother and his wife were approached by a worker who gave him $20 in free play for their "new game".She led us over to a game that looks like roulette.You dump a shaker of balls into the play area and the balls fall into numbered holes.The idea of the game is you have to get to 100 or more to win. The dealer adds the balls to get number which correspond to points on board. We quickly got to 97,so it seems legit at first but then we started to realize that it is impossible to win.The dealer just makes number up and they distract you so you can't add balls yourself before they remove them.If you could you would see its impossible to do.We walked away after losing a couple hundred dollars.Many people on-line lost thousands. Riu should not allow this!

Posted by , from Cleveland on Jul 3, 2017

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4 out of 5

Awesome resort....but.....

Pros: Staff, Beach, Activities!!!! awesome...also loved that it was Adult only...tired of screaming kids at other locations
Cons: Should be upfront about construction going on....rooms on the construction side should be highly discounted until they complete the project!!!!!!
Location: Never left the resort....
This resort is awesome, staff is terrific, beach is beautiful, activities great....food and drink ok....but unfortunately major construction on the site next door...started every morning at 7:00am including Sat and Sun...went late into the night even had flood lights for working after dark....right outside the terrace window

Posted by on May 1, 2017

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5 out of 5

Five Stars for Riu Palace Macao

I have stayed at this resort several times over the past 7 years, and it continues to exceed all my expectations. The staff is impeccable, the rooms are clean and spacious with effective air conditioning (useful for drying clothes after a day in the water). Leave a $1 or 2 each morning on your bed with a 'thank you' to Housekeeping, and they will really dress up your room well, and enhance your stay. Food is excellent and consistent, and I believe Riu Palace Macao accesses the best stretch of Bavaro beach. Give it a try - you won't regret it.

Posted by on Jun 13, 2016

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5 out of 5

Beautiful complex

Pros: Clean and easy to get around. There was a walking path along the beach and between the hotels. Very nice place.
Location: There were boats and things to do right at the beach.
The Hotel and staff was excellent. Everything was beautiful, Food excellent, beach was breezy and a bit shaded in the evening. This was the week leading up to Christmas and the light and decorations at all the RIU hotels were amazing. I will be going back here for sure. BTW I have been to Punta Canta, Cancun and other places around 15 times, this place is a must go to.

Posted by , from York, PA on Dec 26, 2015

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4 out of 5

Great tropical ambiance

There was a mistake with my date of arrival with my room. The flight and room date were wrong therfore o had to pay unexpectedly for an additional night that should have been part of the all inclusive fee. The hotel wrist band only gives access to Riu hotel chain of pools and bars but unfortunately not the all restaurants. If you have family or friends staying in a neighboring Riu hotel you can't eat with them.

Posted by , from Detroit on Aug 17, 2015

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4 out of 5

Riu Macao, Punta Cana

Friendliest staff I've met, and the food was excellent. The facilities are excellent and also the buffet. The Kristal restaurant was very good also. On the negative side: the seaweed was unbearable and just too much. They tried cleaning it, but couldn't keep up. The Italian restaurant was sub-par and I can't see why they make you wear pants when it's outdoor and very humid. Overall, a good week at the Riu Macao and nice tan.

Posted by on Aug 9, 2015

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4 out of 5

A relaxing vacation

Cons: No free Internet
We stayed here March 31 to April 6th. Very friendly staff. Hotel is a little dated but is soon to be renovated. Everything in our room worked. We did not go here to stay in the room but to stay at the beach. This is a world class beach. Miles of white sand, no rocks or coral. Plenty of lounge chairs to be had so no having to search. Plenty of palm trees to sit under when you've had enough sun. There are a few vendors strolling the beach but by no means were the intrusive or pushy. The beach bar is great. Raul and Juan friendly and funny. They'll keep you drinks coming. Food at the buffet is average. Nothing special but a decent variety. Food at the a la carte restaurants much better. Don't forget to make reservations in the morning. Overall a great place to relax. Don't be stressed by other negative reviews, neither saw nor heard anybody complaining the whole week we were there.

Posted by , from Hermon, ME, USA on Apr 18, 2012

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5 out of 5

Excellent hotel to stay, Staff very friendly, great accomdations

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
This is the fourth different RIU resort that my wife and I have stayed at. Went for my wife's birthday. Stafff was excellent, made us feel welcome. They helped me create a special day for my wife. Beach excellent, pool great, food super. Highly recommend. Will be back in two years already have booked a trip to another RIU for next year.

Posted by , from Philadelphia Pa on Nov 8, 2011

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About the Riu Palace Macao – Adults Only All Inclusive

Location Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Riu Palace Macao – Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao – Adults Only All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. A casino, a nightclub, and a spa tub are also featured at the eco-friendly Riu Palace Macao – Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star Punta Cana resort.

  • 1 building
  • 364 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Breakfast available (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (25.9 km / 16.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Macao – Adults Only All Inclusive offers 364 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11 AM.

El Patio - This restaurant serves breakfast, lunch, and dinner. Open daily.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Pancho - This steakhouse is located by the pool. Open daily.

Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

The Palace Macao has 4 lighted tennis courts. Numerous water sports, including windsurfing, water polo, kayaking, and use of catamarans and body boards are included in the room rate.

Guests may book tee times at the 18-hole White Sands Golf Course, 2 km (0.5 mi) from the resort, through an off-site tour company (surcharge).


The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Riu Palace Macao – Adults Only All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Macao All Inclusive
  • Macao Palace
  • Macao Riu
  • Macao Riu Palace
  • Palace Macao
  • Palace Macao Riu
  • Riu Palace Macao
  • Riu Palace Macao All Inclusive
  • Riu Palace Macao All Inclusive Punta Cana
  • Riu Palace Macao Punta Cana
  • Riu Palace Macao Hotel Punta Cana
  • Riu Palace Macao Adults All Inclusive Punta Cana
  • Riu Palace Macao Adults All Inclusive
  • Riu Palace Macao Adults Punta Cana
  • Riu Palace Macao Adults
  • Riu Palace Macao Adults All Inclusive All-inclusive property
  • Riu Palace Macao Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Splash Water World Access

Book a stay in any room or rate category and receive access to Splash Water World with 4 lane aqua racers and water slides.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Golf Promotion

Book a stay in any room or rate category for travel now - December 31, 2018, and receive the following inclusions for USD 95 per person: 18 holes of golf; sandwiches; transportation between the hotel and golf course; shared golf cart; water and sodas; practice balls and tees; and fresh towels at the end of the 18 holes.


Full details at check-in. Guests must contact the property at least 24 hours in advance to arrange tee time; contact information is provided on the booking confirmation email. Non-players are charged UDS 25 per person. Club rental is available for a surcharge. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Riu Pool Party

Book a stay in any room or rate category and adults 18 years and older receive complimentary access to the nightly Riu pool party with various themes and DJs.


Full details provided at check-in. Pool party opening night is November 1, 2018. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.