Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

6 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Creator video
Exterior
Aerial view
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • All inclusive
  • Laundry

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪5 min walk‬
  • Iberostar Golf Course
    ‪4 min drive‬
  • Cana Bay Golf Club
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.0 out of 10
Wonderful
(12 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (C)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior | C)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe | C)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club (U))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe, U)

8.8 out of 10
Excellent
(12 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (B2C-CA)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior, U)

7.8 out of 10
Good
(44 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

8.2 out of 10
Very good
(65 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior, L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (U)

8.4 out of 10
Very good
(19 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite

  • 559 sq ft
  • Sleeps 2

Suite Junior

  • 333 sq ft
  • Sleeps 3

Room Superior

  • 333 sq ft
  • Sleeps 3

Double Room Premium

  • 430 sq ft
  • Sleeps 2

Room Premium

  • 430 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 3

Double Room Premium with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

Room Premium with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

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About the neighborhood

Punta Cana

On the beach.You'll be steps from Splash Water Park and within a 10-minute walk of Arena Gorda Beach with a stay at this Bávaro property. Punta Blanca Golf Course and Iberostar Golf Course are also within 2 miles (3 km).

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Punta Blanca Golf Course - 16 min walk - 0.9 miles
  • Iberostar Golf Course - 4 min drive - 1.2 miles
  • Cortecito Beach - 8 min drive - 2.7 miles
  • Cana Bay Golf Club - 9 min drive - 2.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪Las Olas - ‬8 min drive
  • ‪Mikado - ‬5 min drive
  • ‪Maiko - ‬6 min drive
  • ‪Sports Bar At Ambar - ‬8 min drive
  • ‪Restaurante Bugambilia - ‬6 min drive

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5-star beachfront property near Arena Gorda Beach
Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness center are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 1 building
  • 476 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to the airport?

Hotel Riu Palace Macao - Adults Only - All Inclusive is 16.1 mi (29-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Macao - Adults Only - All Inclusive.

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Palace Macao - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (7-min drive) is nearby.

What time is check-in at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Macao - Adults Only - All Inclusive features 2 outdoor pools.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Japanese cuisine and a poolside location.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy body wraps, deep-tissue massages, and body scrubs.

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to downtown Punta Cana?

Hotel Riu Palace Macao - Adults Only - All Inclusive is 12.6 mi away from Punta Cana.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darnell, SACRAMENTO

Stayed 6 nights in Jul 2025

10/10 Excellent

milagros

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bonito, los empleados atentos y excelente servicio La comida muy buena y con variedad en el bufet. La barra del bar cubano, espectacular La discoteca buena música y mucho ambiente. El DJ Panda fue el menos amable. Lo único que no me gustó es que deje mi cartera visible en la habitación y me robaron aprox $200.00 de mi wallet.
Stayed 7 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Mombo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, very clean and the staff were excellent. From the check in process to the time we checked out, everything was amazing. Not to forget the amazing restaurants on site.
Stayed 4 nights in May 2025

10/10 Excellent

John

Stayed 6 nights in May 2025

8/10 Good

Zachary, Lindenhurst

Stayed 7 nights in May 2025

10/10 Excellent

Mia, Chandler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Cassandra Nancy

Amazing trip overall, great food, Asian restaurant was our favourite! Good drinks, friendly staff and Beautiful property!! All amenities are close by and the beach is not far at all either! So much to do here and great that you can access the other Riu properties as well. We will definitely be back, the staff here go above and beyond!
Stayed 7 nights in May 2025

8/10 Good

Jasmine

Liked: Cleanliness
Stayed 4 nights in May 2025

8/10 Good

Bamidele, KATY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was very enjoyable, and the staff was very courteous and customer-oriented! The evening entertainments were well done and guest engaging. The restaurants are well spread out within the property, but when it rains, it's a bit difficult to get to some of them without getting wet. A covered access to the restaurants should be installed for bad weather days.
Stayed 7 nights in Apr 2025

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
The almost constant heavy noise around the pool was difficult to ignroe.
Stayed 7 nights in May 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great, my only concern was, when I went to my bedroom last saturday night, was a guy completly drunk lying down in front of my door. It was very scary because I was alone and nobody was close to call to help me. I understand that that guy was a guess one, but should have a guard around the property to help in cases like that. The rest was amazing
Stayed 4 nights in May 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities
A lot of humidity in the rooms. Air condition in the rooms do not work well
Stayed 4 nights in May 2025

4/10 Poor

Melanie

Traveled with group, Traveled with partner
Disliked: Staff & service
This is a party resort. The breakfast and lunch buffet is almost completely the same everyday. You can’t really change the temperature in the room and we only got one refill on our mini fridge. The rooms get very humid and sticky inside and they don’t provide you with a beach bag unless you’re part of the elite club. Also, they don’t provide transportation to and from the airport, you’ll have to pay or set up your own. I say this to say, check other resorts who offer everything this resort didn’t before booking.
Stayed 6 nights in Apr 2025

10/10 Excellent

Choicy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Brittany

Traveled with group
Disliked: Cleanliness, amenities
My bathroom wasn't very clean. There was hair in the shower, toilet and trash can. My refrigerator wouldn't close properly so it would leak and not keep my drinks cold. It was also very confusing and not convenient to figure out what to do as far as excursions or what the resort had to offer. Our transportation to the airport on departure day never came so we ended up having to pay for a taxi which was frustrating. But on a positive note, the staff were all very friendly and kind. And the area around the resort was beautiful.
Stayed 6 nights in Apr 2025

10/10 Excellent

Augustin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was real nice and the staff
Stayed 5 nights in May 2025

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy beach access, lots of walking trails to shops and other resorts with our wrists bands with could access All other bars and restaurants.
Stayed 5 nights in May 2025

6/10 Okay

Kalyn M

Disliked: Property conditions & facilities
My room had a weird smell to it. Didn’t feel very upper class
Stayed 4 nights in Apr 2025

4/10 Poor

Lateisha

Disliked: Staff & service
Was excited to get there, but once we arrived, we were told that all the rooms were booked and we had to go to another resort once we got to the other resort the first night there 2 drunk men were banging at our door trying to get inside it took security 30 minutes to get to our room to get these men away from our door. Next morning, I see on the news that a college student has gone missing the night before
Stayed 4 nights in Mar 2025

6/10 Okay

safiya

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Maribel Munoz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved loved the staff. We had a great time. Food was good. Rooms could have been taken care of a bit more but they were still good. The food was good.
Stayed 7 nights in Apr 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Over great place
Stayed 5 nights in Apr 2025

10/10 Excellent

Lyndsey Brooke, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous resort! Everyone is so friendly and helpful.
Stayed 7 nights in Apr 2025