4.1 out of 5

"This resort is awesome, staff is terrific, beach is beautiful, activities great....food and drink ok....but unfortunately major construction on the si ... " More

By a verified traveler on Mon 01 May 2017

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Hotel Description

An all-inclusive stay in La Altagracia awaits you at Riu Palace Macao – Adults Only All Inclusive. You'll be 2.4 km (1.5 mi) from Iberostar Golf Course and 3.2 km (2 mi) from Punta Blanca Golf Course. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with satellite channels, and all 364 rooms feature free WiFi, patios, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Free bottled water, ceiling fans, and safes are also available.

A day of pampering at Renova Spa can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and mani/pedis. The restaurant, Kabuki, serves Japanese cuisine. With 3 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free water park and nightclub. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Free buffet breakfast is available. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Bavaro resort include White Sands Golf Course and Hard Rock Golf Club at Cana Bay.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$191 per night

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Latam

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Room Europe

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Macao – Adults Only All Inclusive ratings based on 49 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
1 out of 5

Beautiful Hotel, terrible casino

Pros: The hotel was clean. The view was unreal. With the exception of the casino, the workers were great.
Cons: Put in a honest casino.
I have to say that the Hotel and staff were amazing. If I didn't make the mistake of going to the casino the last day, I would have given the hotel 5 stars. I have read other complaints about the casino, that is attached to the hotel, where the hotel claims they are not affiliated with the casino, but that is BS. Our group went to several shows that were put on by the riu staff, and at the end of the show they always said to "please go to our wonderful casino after the show". Why would they push so hard for us to visit their casino if they were not affiliated? Now to let you know what happened inside this so called casino.My wife and I played black jack for a little while, we lost. No complaints there.We were ready to leave when my brother and his wife were approached by a worker who gave him $20 in free play for their "new game".She led us over to a game that looks like roulette.You dump a shaker of balls into the play area and the balls fall into numbered holes.The idea of the game is you have to get to 100 or more to win. The dealer adds the balls to get number which correspond to points on board. We quickly got to 97,so it seems legit at first but then we started to realize that it is impossible to win.The dealer just makes number up and they distract you so you can't add balls yourself before they remove them.If you could you would see its impossible to do.We walked away after losing a couple hundred dollars.Many people on-line lost thousands. Riu should not allow this!

Posted by , from Cleveland on Jul 3, 2017

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4 out of 5

Awesome resort....but.....

Pros: Staff, Beach, Activities!!!! awesome...also loved that it was Adult only...tired of screaming kids at other locations
Cons: Should be upfront about construction going on....rooms on the construction side should be highly discounted until they complete the project!!!!!!
Location: Never left the resort....
This resort is awesome, staff is terrific, beach is beautiful, activities great....food and drink ok....but unfortunately major construction on the site next door...started every morning at 7:00am including Sat and Sun...went late into the night even had flood lights for working after dark....right outside the terrace window

Posted by on May 1, 2017

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5 out of 5

Five Stars for Riu Palace Macao

I have stayed at this resort several times over the past 7 years, and it continues to exceed all my expectations. The staff is impeccable, the rooms are clean and spacious with effective air conditioning (useful for drying clothes after a day in the water). Leave a $1 or 2 each morning on your bed with a 'thank you' to Housekeeping, and they will really dress up your room well, and enhance your stay. Food is excellent and consistent, and I believe Riu Palace Macao accesses the best stretch of Bavaro beach. Give it a try - you won't regret it.

Posted by on Jun 13, 2016

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5 out of 5

Beautiful complex

Pros: Clean and easy to get around. There was a walking path along the beach and between the hotels. Very nice place.
Location: There were boats and things to do right at the beach.
The Hotel and staff was excellent. Everything was beautiful, Food excellent, beach was breezy and a bit shaded in the evening. This was the week leading up to Christmas and the light and decorations at all the RIU hotels were amazing. I will be going back here for sure. BTW I have been to Punta Canta, Cancun and other places around 15 times, this place is a must go to.

Posted by , from York, PA on Dec 26, 2015

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4 out of 5

Great tropical ambiance

There was a mistake with my date of arrival with my room. The flight and room date were wrong therfore o had to pay unexpectedly for an additional night that should have been part of the all inclusive fee. The hotel wrist band only gives access to Riu hotel chain of pools and bars but unfortunately not the all restaurants. If you have family or friends staying in a neighboring Riu hotel you can't eat with them.

Posted by , from Detroit on Aug 17, 2015

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4 out of 5

Riu Macao, Punta Cana

Friendliest staff I've met, and the food was excellent. The facilities are excellent and also the buffet. The Kristal restaurant was very good also. On the negative side: the seaweed was unbearable and just too much. They tried cleaning it, but couldn't keep up. The Italian restaurant was sub-par and I can't see why they make you wear pants when it's outdoor and very humid. Overall, a good week at the Riu Macao and nice tan.

Posted by on Aug 9, 2015

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4 out of 5

A relaxing vacation

Cons: No free Internet
We stayed here March 31 to April 6th. Very friendly staff. Hotel is a little dated but is soon to be renovated. Everything in our room worked. We did not go here to stay in the room but to stay at the beach. This is a world class beach. Miles of white sand, no rocks or coral. Plenty of lounge chairs to be had so no having to search. Plenty of palm trees to sit under when you've had enough sun. There are a few vendors strolling the beach but by no means were the intrusive or pushy. The beach bar is great. Raul and Juan friendly and funny. They'll keep you drinks coming. Food at the buffet is average. Nothing special but a decent variety. Food at the a la carte restaurants much better. Don't forget to make reservations in the morning. Overall a great place to relax. Don't be stressed by other negative reviews, neither saw nor heard anybody complaining the whole week we were there.

Posted by , from Hermon, ME, USA on Apr 18, 2012

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5 out of 5

Excellent hotel to stay, Staff very friendly, great accomdations

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
This is the fourth different RIU resort that my wife and I have stayed at. Went for my wife's birthday. Stafff was excellent, made us feel welcome. They helped me create a special day for my wife. Beach excellent, pool great, food super. Highly recommend. Will be back in two years already have booked a trip to another RIU for next year.

Posted by , from Philadelphia Pa on Nov 8, 2011

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3 out of 5

Last Minute

We booked a last minute vacation to go to DR for 5 days. We arrive on Saturday 4/9 around 4PM in the afternoon. The Hotel grounds are beautiful and the servers/room attendants are terrific. The food not so much and the cleaning not so much either. We have stayed at many RIU's over the last eight years and I can tell you from experieince we are not about all of the hype if the room, service, food and grounds are in good standards we never complain. This hotel does have problems, the food is not that good and the cleaning isn't either there are flies in the main lounge areas because the tables and chairs are not washed on a regular basis. I watched a bird walk across the deli ham at the lunch buffet and waited to see if the supervisor would remove - he didn't. I had to go up to him to ask him to remove so no one would eat it - guess what he still didn't remove it from the buffet - this does not sit well with me. We did have a great time at Bambu where the swim up bar is - this resort is only a minute walk from Macao and seem to have a younger crowd. The beach was beautiful and the drink servers are terrific. I love being able to walk the beach for miles and the shops at the point were nice, a bit pricey but had good deals if you can haggle. I do enjoy going to the RIU chain but I would not go back to this one. Also we met folks at the airport that attempted to stay at the RIU Palace all to find out they were over booked and stated no one seem to want to help them find alternatives in a speedy fashion. It may be the DR way but the front desk staff at these RIU resorts are very lack luster for lack of a better term. The entertainment staff is terrifc daily activities in abundance.

Posted by , from USA on Apr 15, 2011

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5 out of 5

Great resort, great location and lots to do. Overall a terrific experience!

Pros: Free breakfast, Close restaurants
Staff was very welcoming from the moment we arrived. Lots of activities throughout the day. It was very easy to relax and just enjoy our vacation but also so many activities to keep us as busy as we wanted. Food and accomodations were great! It made it an even better deal because we were able to also visit other RIU Resorts as part of our package that were right next door if we wanted a different setting.

Posted by , from Indianapolis, IN on Apr 12, 2011

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About the Riu Palace Macao – Adults Only All Inclusive

Location Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Riu Palace Macao – Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao – Adults Only All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available. Public spaces have free WiFi. There's an onsite business center. A casino, a nightclub, and a spa tub are also featured at the eco-friendly Riu Palace Macao – Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Riu Palace Macao – Adults Only All Inclusive was completed in August 2012.

  • 364 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (25.9 km / 16.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Macao – Adults Only All Inclusive offers 364 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

El Patio - Onsite restaurant.

Kabuki - This restaurant specializes in Japanese cuisine.

Pancho - Onsite restaurant.

Volare - This restaurant specializes in Italian cuisine.

Krystal - This restaurant specializes in fusion cuisine.

24-hour room service is available.

Nearby Activities

The Palace Macao has four lighted tennis courts and a basketball court on site. Numerous water sports, including windsurfing, water polo, kayaking, sailing, and use of catamarans and body boards are included in the room rate.

Guests may book tee times at the 18-hole White Sands Golf Course, 2 km (0.5 mi) from the resort, through an off-site tour company (surcharge).


The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site

Spa Services

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Riu Palace Macao – Adults Only All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Macao All Inclusive
  • Macao Palace
  • Macao Riu
  • Macao Riu Palace
  • Palace Macao
  • Palace Macao Riu
  • Riu Palace Macao
  • Riu Palace Macao All Inclusive
  • Riu Palace Macao All Inclusive Punta Cana
  • Riu Palace Macao Punta Cana
  • Riu Palace Macao Hotel Punta Cana
  • Riu Palace Macao Adults All Inclusive Punta Cana
  • Riu Palace Macao Adults All Inclusive
  • Riu Palace Macao Adults Punta Cana
  • Riu Palace Macao Adults

You should know

  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

2018 Resort Credit Coupons Offer (US and Latin America Bookings Only)

Book a 4-6 night stay in a rate plan displaying the "USD 1300 resort credit" tag or a 7-night minimum stay in a rate plan displaying the "USD 2100 resort credit" tag now - December 23, 2017 from September 15, 2017 - December 23, 2018 for travel December 24, 2017 - December 23, 2018 and receive resort credit coupons for select services. Coupons can be applied as follows:


USD 240 in resort credit coupons valid at Renova Spa (2 USD 35 coupons for Renova Spa combination/Ritual Punta Cana (+ 50-minutes), 2 USD 25 coupons for 80-minute Hot Stone Cure Stress Massage, 2 USD 15 coupons for wash, dry, and hair mask, 2 USD 15 coupons for 50-minute body treatments, 2 USD 15 coupons for 50-minute aromatherapy massage, 2 USD 15 coupons for spa pedicure; limited to 1 coupon per service/person).


USD 190 in resort credit coupons valid at Scuba Caribe (2 USD 50 coupons for PADI open water dive, 2 USD 30 coupons for PADI Discover Scuba Diving course, 2 USD 15 coupons for sailing lessons; limited to 1 coupon per service/person).


USD 80 in resort credit coupons with a 4-6 night stay or USD 140 in resort credit coupons with a minimum 7-night stay valid at Diamante Casino (valid for match play; 1 coupon per person/night).


USD 570 in resort credit coupons with a 4-6 night stay or USD 1140 in resort credit coupons with a minimum 7-night stay valid at Punta Blanca Golf Club (PUJ) (6 USD 95 coupons; 1 coupon per round of golf/person; includes transfer from hotel to Punta Blanca-Hotel, 18-hole round of golf, practice balls, electric golf cart, water, soda, and cold towel at the end of tee time; additional taxes may apply).


USD 100 in resort credit coupons with a 4-6 night stay or USD 200 in resort credit coupons with a minimum 7-night stay valid at Weddings by RIU for Royal and Caprice Wedding Packages (limited to 1 coupon per wedding; applies to packages paid directly at the hotel; coupons cannot be used toward prepaid weddings).


USD 90 in resort credit coupons with a 4-6 night stay or USD 180 in resort credit coupons with a minimum 7-night stay valid at Europcar (1 USD 30 coupon per room/day to be used in economy car rental).


USD 50 in resort credit coupons valid at Antillana Fotografia (credit may be applied to the Sea Package which includes 40-minutes with a professional photographer, 25 pictures on a CD, and 1 6x8 printed photo).


Valid for bookings made on US(.com), .ar, .br, and .mx points of sale only. Guests will receive coupons at check-in. The total of credits is per room, based on double occupancy, and for guests age 21 and older. Resort Credit is non-transferable, non-cumulative, and cannot be used for future stays. Resort Credit can be used for selected services. This promotion is subject to availability and can change without previous notice. Other restrictions may apply. Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.