Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

Enjoy dining al fresco amidst lush surroundings and a tropical view.
Creator video
Relax by the central pool surrounded by sun loungers and umbrellas, with a serene beachfront view.
Relax by the pool surrounded by palm trees and lounge chairs.
Enter a contemporary hotel with a symmetrical facade, flanked by palm trees and a pathway lined with tropical plants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪5 min walk‬
  • Iberostar Golf Course
    ‪4 min drive‬
  • Cana Bay Golf Club
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.0 out of 10
Wonderful
(12 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 569 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (C)

  • 569 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior | C)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe | C)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea Facing (Deluxe - Elite Club (C) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea Facing (Deluxe Elite Club (U) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | B2C-CA)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club (U))

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe, U)

9.0 out of 10
Wonderful
(11 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite (B2C-CA)

  • 569 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior, U)

7.8 out of 10
Good
(38 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

8.2 out of 10
Very good
(65 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | C)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Superior, L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (U)

8.2 out of 10
Very good
(16 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club, U)

9.4 out of 10
Exceptional
(3 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Suite

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

Suite Junior

  • Sleeps 3
  • 2 Double Beds

Room Superior

  • Sleeps 3
  • 2 Double Beds

Double Room Premium

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Premium

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Double Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Punta Cana

On the beach.You'll be steps from Splash Water Park and within a 10-minute walk of Arena Gorda Beach with a stay at this Bávaro property. Punta Blanca Golf Course and Iberostar Golf Course are also within 2 miles (3 km).

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Punta Blanca Golf Course - 16 min walk - 0.9 miles
  • Iberostar Golf Course - 4 min drive - 1.2 miles
  • Cortecito Beach - 8 min drive - 2.7 miles
  • Cana Bay Golf Club - 9 min drive - 2.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Lobby Bar Fantasia - ‬19 min walk
  • ‪restaurante la isabela - ‬12 min walk
  • ‪Larimar Restaurante Buffet - ‬19 min walk
  • ‪Pool Bar - ‬10 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5-star beachfront property near Arena Gorda Beach
Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness center are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 1 building
  • 476 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to the airport?

Hotel Riu Palace Macao - Adults Only - All Inclusive is 16.1 mi (29-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Macao - Adults Only - All Inclusive.

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Palace Macao - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (7-min drive) is nearby.

What time is check-in at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Macao - Adults Only - All Inclusive features 2 outdoor pools.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Japanese cuisine and a poolside location.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy body treatments, massages, and facials.

How close is Hotel Riu Palace Macao - Adults Only - All Inclusive to downtown Punta Cana?

Hotel Riu Palace Macao - Adults Only - All Inclusive is 9.9 mi away from Punta Cana.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 1009 reviews
Rating 8 - Good. 256 out of 1009 reviews
Rating 6 - Okay. 114 out of 1009 reviews
Rating 4 - Poor. 58 out of 1009 reviews
Rating 2 - Terrible. 59 out of 1009 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

milagros

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bonito, los empleados atentos y excelente servicio La comida muy buena y con variedad en el bufet. La barra del bar cubano, espectacular La discoteca buena música y mucho ambiente. El DJ Panda fue el menos amable. Lo único que no me gustó es que deje mi cartera visible en la habitación y me robaron aprox $200.00 de mi wallet.
Stayed 7 nights in Jun 2025

8/10 Good

Iran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reaper for the price. Lots of activities to do. Food was pretty good. But some friends found roaches in their rooms.
Stayed 7 nights in Apr 2025

6/10 Okay

Andrew

Traveled with group, Traveled with family
Liked: Staff & service
Beautiful beach, most staff were friendly! The biggest issue we had is the food sanitation, lots of illnesses in our group!
Stayed 5 nights in Apr 2025

10/10 Excellent

Athol George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay so relaxing would go again
Stayed 3 nights in Apr 2025

10/10 Excellent

Dawn-Marie

Stayed 14 nights in Mar 2025

10/10 Excellent

Victoria Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Kena S

Liked: Staff & service, amenities, property conditions & facilities
Nice property - food better than other properties I’ve stayed at in Punta Cana. Only issue is room has a mildew smell which can be annoying. I would recommend candles or plugins to help mask if possible. Overall stay enjoyable, safe clean environment.
Stayed 5 nights in Mar 2025

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

diego

Liked: Staff & service, property conditions & facilities, room comfort

Pleasant vacations

The hotels offers a wide variety of food options, principally for lunch and dinner. We stayed for 8 days, but on the last days we got a bit tired of the breakfast. The beach, facilities and events were fantastic, principally the entertainment team makes a big effort to keep guests very well entertained through many games and show performances such as Michael Jackson, karaoke and dancers. Our stay was great and we will definitely come back. the main improvement points are: - the quality and cleanliness of bedsheets can be defenietely improved, the looks all and stains. - transportation coordination with Destination services can be much better. The team is not very collaborative and despite meeting them 3 times about our return day and time, we were not in the list for returning to the airport and almost losing our shuttle. Albin can be more focused and doing a better work, principally for those tourists we will not buy any private tours to them.
Stayed 6 nights in Mar 2025

8/10 Good

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found room service to be lacking and only one elevator??
Stayed 14 nights in Mar 2025

8/10 Good

Rosalba, LAS VEGAS

Liked: Cleanliness, amenities
Very nice hotel and all the staff super friendly
Stayed 7 nights in Mar 2025

10/10 Excellent

Raquel

Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 7 nights in Mar 2025

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, clean, staff is very attentive and the food is delicious!
Stayed 4 nights in Mar 2025

10/10 Excellent

Junis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay I would
Stayed 4 nights in Mar 2025

2/10 Terrible

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Don’t stay at Riu!

Well, let’s start with the front desk. My wife and I approached the front desk multiple times asking for help and got pushed away and redirected for somebody else to try to help us. For example, we asked about our shuttle ride back to the airport, which was included with our stay and they had no idea who we needed to talk to, very frustrating. Let’s move onto room service, the front desk gave us the number to call for room service and my wife ordered coffees to be delivered the next morning at 6 AM. She called down at 6:25 AM the next morning because our coffees hadn’t arrived and the gentleman basically said it was my wife’s fault for not specifying the number date although she said she was ordering it for the following morning at 6 AM. The following day we asked for the coffee to be delivered at 6 AM and it was delivered at 5:40 AM which got us both startled and out of bed earlier than we wanted. Just nothing but disappointment and unprofessional staff to take care of guests that are paying large sums of money to stay there. So now we’re moving onto not having water multiple days, mind you it was a short period of time with no water but still an inconvenience. The shower that was in our room had very low water pressure and took forever to get the soap out of our hair. We will never stay at another Rio ever again not just in Punta Cana, but anywhere, we were so disappointed in the customer service and just the overall attitude of the staff. Major disappointment!
Stayed 5 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Stacie

Liked: Cleanliness
The lobby staff could have been more welcoming. Seemed like we were an inconvenience to them. The pool area was beautiful but the staff could have been friendlier also. The buffet staff was very nice and welcoming unlike the rest of the staff. TheThe food was mediocre at best. My husband and I did not enjoy the steakhouse at all. The last night of our stay, we had no water in the shower. The last morning of our stay there was no hot water.
Stayed 6 nights in Mar 2025

6/10 Okay

Consuelo, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

BONIFACIO LOPEZ

Traveled with partner
Liked: Cleanliness, amenities
The service in general was awesome,food was great all around the place was wonderful,only one little problem with the showers in the room but everything else was good
Stayed 3 nights in Mar 2025

4/10 Poor

Meredith

Traveled with group
Disliked: Amenities
i would never stay at this property again. the food was horrible. we had no wifi tv working phone or water to shower and NOTHING was done except lip service “oh we will work on it” for several days by inattentive smug blase lazy staff. will never recommend this place to anyone.
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, magical. Excellent service
Stayed 4 nights in Mar 2025

6/10 Okay

paola sonia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food in the specialty restaurants weren't good, neither the cocktails
Stayed 4 nights in Mar 2025

10/10 Excellent

RachelAmir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025