On the beach
With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 3 miles (5 km) of Cana Bay Golf Club. Iberostar Golf Course and Punta Blanca Golf Course are also within 3 miles (5 km).
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and free perks like WiFi in public areas and a roundtrip airport shuttle.
Aug 23, 2021 by Online Reputation Manager
Dear Guest, Thank you for taking the time to review your stay with us. We strive to provide the utmost in service and quality to all of our guests, and while we are glad to hear that our property was to your liking it is very disappointing for us to read you did not enjoy your stay at our property. Certainly, we are surprised by your comment, especially because you do not give any details and we can not understand what happened. It is not at all typical at our hotel, and we apologize that you left us thinking we were unable to consistently deliver every aspect of the RIU guest experience we pride ourselves on. Your opinion is very important for us, but your review is anonymous so we are not able to track your case or understand what went wrong. Please, if you would like to explain any issues thoroughly, please do not hesitate to reach out to your agent with any concerns so we can do a proper follow up. We wish you had a better experience, and will continue to ensure quality. It is our hope you will consider giving us another opportunity to exceed your expectations in the future. Warmest Regards, Hotel Riu Palace Macao Online Reputation Manager
Jun 21, 2021 by Online Reputation Manager
Dear Guest, Thank you for your recent stay and feedback. The issues you describe in your room are atypical to our high standards for quality, and we are sorry you experienced less than satisfying service during your visit. We do apologize for the inconvenience and the fact that we did not provide a satisfactory stay. Please be assured that we take your comments to heart. As we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel, we informed the management about this for necessary actions so that we can make sure no future guest experiences the same inconvenience. We could understand if you might be hesitant to return because of this experience, though we hope to have another chance to impress you in the future. Respectfully, Hotel Riu Palace Macao Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Riu Palace Macao – Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao – Adults Only All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. A nightclub, a spa tub, and a fitness center are also featured at the eco-friendly Riu Palace Macao – Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. A roundtrip airport shuttle is free (available on request). Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Riu Palace Macao – Adults Only All Inclusive offers 364 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
El Patio - This buffet restaurant serves breakfast, lunch, and dinner.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Pancho - This steakhouse is located by the pool. Open daily.
Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.
4 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property offers airport transfers through a third party company. Guests must schedule their airport transfer with the third party company directly, at least 48 hours before travel, using the emailed instructions received from the property.
Riu Palace Macao – Adults Only All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.