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Riu Palace Macao – Adults Only All Inclusive

4-star property
Playa Arena Gorda, Punta Cana, La Altagracia 1-855-201-7819

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4.0 out of 5
Very good!
See all 55 Travelocity Reviews

"Overall, everything was fantastic. We were there for 7 days and had a blast. The staff was so accommodating and made our stay wonderful. The food cho ... " More

By a verified traveler on Sun 12 May 2019

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Hotel Description

4-star beachfront property near Arena Gorda Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 2 miles (3 km) of Iberostar Golf Course. Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, flat-screen TVs

The 364 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and slippers. Other amenities include balconies or patios, 24-hour room service, and coffee/tea makers.

Junior Suite (Deluxe, L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe, B)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Macao – Adults Only All Inclusive ratings based on 55 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Macao – Adults Only All Inclusive

Everyone (8) Couples (2) Family (1)
4 out of 5
Overall, everything was fantastic. We were there for 7 days and had a blast. The staff was so accommodating and made our stay wonderful. The food choices was great and never had to eat the same thing twice. The resort was very clean and well maintained. A few complaints was the room did not have great air conditioning so it got a little uncomfortable at times. And closing the pool at 6:00 really really did not make us happy. Not a lot of great nightly activities so not a lot to do after the pool closed but walk to the other resorts or just sit around. Not always bad but not every night. Overall, we had a fantastic time and definitely would go again.

Posted by , from Atlanta, Ga on May 12, 2019

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4 out of 5

Posted by on Mar 25, 2019

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4 out of 5

Posted by on Mar 25, 2019

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4 out of 5
It was a nice hotel however, I paid for a junior suite and got to look out at some palm trees and buildings instead of the ocean. For the price I paid I expected something better.

Posted by on Mar 22, 2019

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2 out of 5
Hotel staff was very friendly for the most part hotel was nice could use some updates in the rooms. Entertainment was horrible and outdated. Nothing to entertain the younger adults(21). We went to the club 2 nights and hear 1 American song played each night. It seems an it was geared to the locals and not the travelers.

Posted by , from VA on Jul 31, 2018

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2 out of 5

Happy yet Disappointed

Pros: Not too large, very clean, nice staff
Cons: Do not be deceptive when it comes to serving beverages and serve quality products.
Location: Beach was beautiful. Could not go off site as it really was a bit sketchy.
This is the first disappointing experience with a Riu and our first time in Punta Cana. Overall the facility was nice and the staff very nice. But we were with a group of 16 - from KY so we are bourbon drinkers and we know our bourbon. They filled their Jim Beam bottles with RUM...definitely NOT bourbon and definitely NOT Jim Beam. I'm sure the distillery would be more than happy to know that their product is being either bootlegged or bottles being reused to fill with non-bourbon beverages. Also, the red wine tasted like vinegar. We had one girl and that is all she drinks and she couldn't even stomach it for the week. Riu Macao needs to step up its game and actually serve the beverages it claims to be providing and perhaps use wine that is not spoiled. On a positive note, it helped save us a few extra calories but was very disappointing and if you are cutting corners with this...what else are you cutting corners on. I can't stand liars or lying or deception - thus this really is why I would not recommend this property.

Posted by , from Kentucky on Mar 12, 2018

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1 out of 5

Beautiful Hotel, terrible casino

Pros: The hotel was clean. The view was unreal. With the exception of the casino, the workers were great.
Cons: Put in a honest casino.
I have to say that the Hotel and staff were amazing. If I didn't make the mistake of going to the casino the last day, I would have given the hotel 5 stars. I have read other complaints about the casino, that is attached to the hotel, where the hotel claims they are not affiliated with the casino, but that is BS. Our group went to several shows that were put on by the riu staff, and at the end of the show they always said to "please go to our wonderful casino after the show". Why would they push so hard for us to visit their casino if they were not affiliated? Now to let you know what happened inside this so called casino.My wife and I played black jack for a little while, we lost. No complaints there.We were ready to leave when my brother and his wife were approached by a worker who gave him $20 in free play for their "new game".She led us over to a game that looks like roulette.You dump a shaker of balls into the play area and the balls fall into numbered holes.The idea of the game is you have to get to 100 or more to win. The dealer adds the balls to get number which correspond to points on board. We quickly got to 97,so it seems legit at first but then we started to realize that it is impossible to win.The dealer just makes number up and they distract you so you can't add balls yourself before they remove them.If you could you would see its impossible to do.We walked away after losing a couple hundred dollars.Many people on-line lost thousands. Riu should not allow this!

Posted by , from Cleveland on Jul 3, 2017

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4 out of 5

Awesome resort....but.....

Pros: Staff, Beach, Activities!!!! awesome...also loved that it was Adult only...tired of screaming kids at other locations
Cons: Should be upfront about construction going on....rooms on the construction side should be highly discounted until they complete the project!!!!!!
Location: Never left the resort....
This resort is awesome, staff is terrific, beach is beautiful, activities great....food and drink ok....but unfortunately major construction on the site next door...started every morning at 7:00am including Sat and Sun...went late into the night even had flood lights for working after dark....right outside the terrace window

Posted by on May 1, 2017

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5 out of 5

Five Stars for Riu Palace Macao

I have stayed at this resort several times over the past 7 years, and it continues to exceed all my expectations. The staff is impeccable, the rooms are clean and spacious with effective air conditioning (useful for drying clothes after a day in the water). Leave a $1 or 2 each morning on your bed with a 'thank you' to Housekeeping, and they will really dress up your room well, and enhance your stay. Food is excellent and consistent, and I believe Riu Palace Macao accesses the best stretch of Bavaro beach. Give it a try - you won't regret it.

Posted by on Jun 13, 2016

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5 out of 5

Beautiful complex

Pros: Clean and easy to get around. There was a walking path along the beach and between the hotels. Very nice place.
Location: There were boats and things to do right at the beach.
The Hotel and staff was excellent. Everything was beautiful, Food excellent, beach was breezy and a bit shaded in the evening. This was the week leading up to Christmas and the light and decorations at all the RIU hotels were amazing. I will be going back here for sure. BTW I have been to Punta Canta, Cancun and other places around 15 times, this place is a must go to.

Posted by , from York, PA on Dec 26, 2015

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About the Riu Palace Macao – Adults Only All Inclusive

Location Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Riu Palace Macao – Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao – Adults Only All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. A nightclub, a spa tub, and a fitness center are also featured at the eco-friendly Riu Palace Macao – Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 1 building
  • 364 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (26.1 km / 16.2 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Macao – Adults Only All Inclusive offers 364 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

El Patio - This buffet restaurant serves breakfast, lunch, and dinner.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Pancho - This steakhouse is located by the pool. Open daily.

Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Macao – Adults Only All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18

Hotel Names

  • Macao All Inclusive
  • Macao Palace
  • Macao Riu
  • Macao Riu Palace
  • Palace Macao
  • Palace Macao Riu
  • Riu Palace Macao
  • Riu Palace Macao All Inclusive
  • Riu Palace Macao All Inclusive Punta Cana
  • Riu Palace Macao Punta Cana
  • Riu Palace Macao Hotel Punta Cana
  • Riu Palace Macao Adults All Inclusive Punta Cana
  • Riu Palace Macao Adults All Inclusive
  • Riu Palace Macao Adults Punta Cana
  • Riu Palace Macao Adults
  • Riu Palace Macao Adults All Inclusive All-inclusive property
  • Riu Palace Macao Inclusive
  • Riu Palace Macao – Adults Only All Inclusive Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.