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4.9 out of 5

"My family stayed for 5 nights. Pros: 1.The staff is great. Our butler, Will, and our poolside server, Santa, were truly amazing and making us feel s ... " More

By a verified traveler on Mon 27 Dec 2021

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Hotel Description

Upscale beachfront property with 4 outdoor pools

Beachfront retreat

A stay at this property places you within half a mile (1 km) of Juanillo Beach and 3 miles (5 km) of Indigenous Eyes Ecological Park. Also, Los Establos Cap Cana is within 3 miles (5 km) and Punta Cana Beach is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max
$502* Per night/room Nov 30 - Dec 1

Suite, 1 Bedroom, Ocean View (Master, Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resort View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Junior Suite Swim Up Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Suite, 1 Bedroom, Ocean View (Master, Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Junior Suite Swim Up King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Ziva Cap Cana - All Inclusive ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Cap Cana - All Inclusive

Everyone (2) Couples (4) Family (6)
5 out of 5
My family stayed for 5 nights. Pros: 1.The staff is great. Our butler, Will, and our poolside server, Santa, were truly amazing and making us feel special in every way. I can't say enough about how welcoming and friendly all the staff were. Everyone was helpful and clearly wanted to make their guests' stay pleasant and relaxing. 2. COVID protocols were obvious and well-maintained. Not once did I feel unsafe. 3. The Teen Club offered hours of opportunity for my kids to interact with others. 4. The beach is gorgeous and the pool is perfect for littles as well as older kids and adults. 5. The water park with taco truck and smoothie bar was a huge hit with my teens. 6. The coffee shop and sweets bar had wonderful treats for kids and adults. 7. While my children were too old for the kids club, we saw the staff supervising the littles at the pool, the beach, and in other activities. Everyone was clearly happy and safe. Cons: 1. Off resort excursions that include exploring beyond theme parks and resorts are limited. 2. There are only 3 restaurants - buffet, Italian, and Japanese - for families. There are many additional adults only restaurants accessible in the connecting adult only area, but do not allow under 18. 3. None of the restaurants offer any options to try local foods. 4. The snack bar offers only pizza or a burger. 5. The evening entertainment does not incorporate any local culture or flavor - honestly we skipped it all - retro night, karaoke night, etc.

Posted by , from Tacoma on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by Social Media Coordinator

Dear Shannon, It is an honour to know that we provided you with the natural warmth and hospitality that characterize the Dominican people. They will be delighted to know that they made a difference in your family's stay. We would like to have the opportunity to welcome you once again at our Hyatt Cap Cana and continue providing the most wonderful and relaxing vacations! With service from the heart, Best regards, Madeline Serrano Social Media Coordinator Hyatt Ziva & Hyatt Zilara

5 out of 5
Everything was outstanding.

Posted by , from brooklyn on Nov 15, 2021

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Comment from Hotel Management

Nov 15, 2021 by Social Media Coordinator

Dear Mario, It is lovely to know your trip was outstanding. We are looking forward to welcoming you again. Best regards, Victoria Balbuena Social Media Manager Hyatt Zilara & Ziva Cap Cana

5 out of 5
Everyone was extraordinarily nice. The place is literally amazing. Nothing bad about this place. I'm sure to return many times over.

Posted by , from BRIARWOOD on Oct 6, 2021

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Comment from Hotel Management

Oct 9, 2021 by Social Media Coordinator

Dear Jose, Posts like yours motivate us to keep up the excellent work and provide unforgettable experiences for our guests. We are looking forward to welcoming you in a heartbeat. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

4 out of 5

Posted by on Sep 27, 2021

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5 out of 5
My family of 12 had a wonderful time. Felix the manager at the Italian restaurant was amazing and very accommodating. The staff at the Japanese restaurant went beyond to served us. The guy that did the aerobics by the pool class was great he treat us like family. I can’t remember his name. Lol. He new all of us by the second day. Evelyn by the beach was amazing was always bringing us drinks and making sure we had a great time.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 26, 2021 by Social Media Coordinator

Dear Guest, It is wonderful to read that you had a wonderful time with our excellent service and enjoying the amazing gastronomic offer. Thank you for your comments and looking forward to seeing you soon! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5 out of 5

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 25, 2021 by Social Media Coordinator

Dear guest, Thank you for rating our Hyatt Ziva Cap Cana a 5/5. We are looking forward to welcoming you soon. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5 out of 5
Best resort out group is definitely going back! Everything about this resort was awesome no complaints at all

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by Social Media Coordinator

Dear Guest, We are so happy to learn you were not disappointed with our Hyatt Ziva Cap Cana. It would be an honor to welcome you once again. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5 out of 5
¡Qué lugar tan increíble para alejarse de COVID y pasar sus vacaciones! Éramos un grupo de cinco y este hotel superó nuestras expectativas. Si está pensando en escaparse durante estos tiempos sin precedentes, no lo piense más ¡HÁGALO! Nos sentimos más seguros aquí que en una tienda de comestibles.

Posted by , from Tampa Fl on Sep 12, 2020

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Comment from Hotel Management

Oct 1, 2020 by Social Media Coordinator

Estimada Yanet, Es un placer para nosotros saber que usted ha disfrutado de unas maravillosas vacaciones en nuestro Hyatt Ziva Cap Cana. Por último esperamos darles la bienvenida de nuevo y agradecerles en persona sus comentarios. Saludos, Victoria Balbuena Social Media Coordinator

5 out of 5
To be honest, I had my doubts about traveling to the Dominican Republic during the pandemic, but decided to continue with my vacation plans. I think I made the best decision in the world, thanks to the hospitality of the Hyatt Ziva Cap Cana. In this hotel I felt super safe, from the moment you enter the lobby, all regulations have been designed to protect guests and the hotel staff as well. Apart from the fact that this hotel is beautiful, super clean and one of a kind, the hospitality of the staff make you feel that you are in paradise. the food is excellent ( Thanks!! David Barrietos) the drinks are amazing and the ambience invites you to an eternal relaxation. The staff are extremely friendly and go out of their way to please the guests. Thank you very much for making us feel safe and welcome. A million thanks to; Blass, Juan Pablo, Jonathan, Antonio, Ignacia and Boni in the bar area and to Yulissa, Grabiela, George, Juan and Wander in the Buffet area. Special thanks to the entertainment team; Jose, Allison, Amado Ransel and I would like to add Ingrid, Anyela, Yanete for being so kind to us. Despite the fact that we were a group of 11 and at some point 17, Yoel and Noberto always looked for ways to please us and pamper us. If you have to travel and you are looking for a safe place with the best experience for you and your family, the Hyatt Ziva Cap Cana is your best option. The safety of my family is my priority and this hotel taught me that we can trust them. Thank you!

Posted by , from Wilton, CT on Sep 2, 2020

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Comment from Hotel Management

Sep 7, 2020 by Social Media Coordinator

Dear Grace, It is wonderful to hear that you took the best decision ever choosing our Hyatt Ziva Cap Cana while traveling in the present circumstances. We are extremely proud to know that you had a fantastic stay thanks to our attention to details that made everything perfect. We cannot wait to host you again. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Ziva & Zilara Cap Cana

5 out of 5
The beach was incredible! The food was top notch and the staff were all so friendly and accommodating...best service at any restaurants by far I have to say Gil and Rikermis from Chinola Restaurant exceeded all of our expectations! They provided the best service!

Posted by , from CT on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Social Media Coordinator

Dear Guest, Gil and Rikermis will be happy to learn that they were able to contribute to creating you an excellent vacation. Please be assured that it is an honor and a great compliment for us to forward such wonderful comments to all of our team regarding your recent stay with us. We would like to have the opportunity to welcome you once again and continue providing the richest experiences. Best regards, Victoria Balbuena Social Media Coordinator

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Hyatt Ziva Cap Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hyatt Ziva Cap Cana - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a 24-hour fitness center. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 375 guestrooms or units
  • 6 levels
  • 7 buildings
  • 6 dining venues
  • 14488 sq ft of conference space
  • 1346 sq m of conference space
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 4
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Ziva Cap Cana - All Inclusive offers 375 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

Tempest Table - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Noodle & Thread - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

The Chinola - This beachfront restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Navigator Grill - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Horse riding nearby
  • Playground on site
  • Beach yoga on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

The Larimar Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Hyatt Ziva Cap Cana All Inclusive
  • Hyatt Ziva Cap Cana All Inclusive Punta Cana
  • Hyatt Ziva Cap Cana All Inclusive All-inclusive property
  • Hyatt Ziva Cap Cana Punta Cana
  • Hotel Hyatt Ziva Cap Cana Punta Cana
  • Hyatt Ziva Cap Cana Hotel Punta Cana
  • Hyatt Ziva Cap Cana Hotel
  • Punta Cana Hyatt Ziva Cap Cana Hotel
  • Hotel Hyatt Ziva Cap Cana
  • Hyatt Ziva Cap Cana All Inclusive
  • Hyatt Ziva Cap Cana - All Inclusive Punta Cana
  • Hyatt Ziva Cap Cana - All Inclusive All-inclusive property

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.