4/10 Poor
Natasha
Traveled with group
Nov 4, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in poor condition, the bathtub was dirty, the bed was broken, the toilet overflowed, and the outlets didn’t work. These weren’t isolated issues; they happened on three separate occasions, and each time I had to call twice just to get someone to respond. Even then, the problems were barely addressed.
I requested cleaning and maintenance multiple times, left for hours, and returned to find nothing done. The service was consistently unprofessional; staff were dismissive and rude. At the buffet, an employee rolled their eyes when I asked a question, and when I tried to order room service for the first time, I was rudely asked if I was “ordering again.”
If you don’t upgrade to Preferred, they treat you like you don’t matter. I know this because I stayed as Preferred for two nights, then switched to non-Preferred to be with the wedding party — the difference in treatment was night and day. Staff seemed more focused on upselling and squeezing every dime out of guests than providing decent service. For an “all-inclusive” resort, it’s ridiculous how much they try to upcharge.
Overall, the experience was unacceptable. The lack of cleanliness, maintenance, and courtesy made my stay frustrating and uncomfortable. I will not be returning.
Natasha
Stayed 2 nights in Oct 2025
