4.0 out of 5

"I traveled with my 18 month old and the room was not safe for him. All rooms are the same with a Jacuzzi in the middle of the room on a lower level (t ... " More

By a verified traveler on Tue 24 Jul 2018

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 6 miles (10 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Arena Gorda Beach. Iberostar Golf Course and Punta Blanca Golf Course are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 1775 guestrooms offer TVs with satellite channels, along with free WiFi. Furnished balconies, 24-hour room service, and minibars are also available.

Caribbean Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$428 per night

Islander Junior Suite - King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Caribbean Sand Suite Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Family Suite (2 Bedroom)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Rock Royalty Level Caribbean Sand Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 66 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (31) Couples (1) Family (3)
5 out of 5
I liked how the room had a personalization to the person open up when you first walk in.

Posted by on Feb 10, 2019

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Comment from Hotel Management

Feb 12, 2019 by “This review was responded to on behalf of the Gen

Thank you for your comments. We are glad to read you had a pleasant experience with us and hope to have the opportunity to say hello during your next vacation at Hard Rock Hotel & Casino Punta Cana.

4 out of 5
Good time. Could use more bartenders on the outside bar at night. Lots of people enjoying the. Ands with only 2 bartenders

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 5, 2019 by "This Review was responded to on behalf of the Gen

Hello there! Your comments are much appreciated. Thank you for deciding to stay with us during this vacation trip! We hope that you give us the chance to modify that 4 star into a 5 star in your next visit to us! Rock On!

5 out of 5
Friendly staff, clean rooms, great place for vacation. Make sure you good to go to the beach it has the Best softest sand that I have ever put my foot in. Thank you 😊

Posted by , from Salem NH on Feb 2, 2019

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Comment from Hotel Management

Feb 3, 2019 by "This Review was responded to on behalf of the Gen

our comments are much appreciated! Thank you for deciding to stay with us during this vacation trip! Knowing how an incredible experience you had here makes us really happy! We are looking forward to have you back soon!

2 out of 5
would not recommend and will not return, food was horrible, was awaken in middle of night by kids screaming in hallways and knocking over trash cans, our room (in 7A) overlooked an area that was pathetic to look at everyday.

Posted by on Jan 4, 2019

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Comment from Hotel Management

Jan 4, 2019 by Hard Rock Hotel & Casino Punta Cana

Thank you for taking the time to write a review. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. Rock On! "This Review was responded to on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"

5 out of 5
very nice facilities......beach front.... choice of restaurants...

Posted by , from Charlottesville Va on Nov 26, 2018

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Comment from Hotel Management

Nov 27, 2018 by hrhcpuntacana

Thank you very much, please be sure that if you consider to visit the beautiful Dominican Republic one more time, we will be waiting for you and do our best to make of your stay a marvelous experience.

4 out of 5
My only complaint and dislike was the fact that they took a couple of hours out of our day to give us a presentation that wasn’t a timeshare offer but really was a timeshare! Didn’t come there to hear about a $16,000 cost of a timeshare. Totally bogus!!!!

Posted by , from Louisiana on Oct 9, 2018

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Comment from Hotel Management

Oct 12, 2018 by Hard Rock Hotel & Casino

Hi Rocker, Thanks for your review, we sincerely regret the inconvenience presented with Legendary team. We truly hope to have the change to host you in the future. Regards,

3 out of 5

Not a safe place for babies!!!!

Pros: Staff, restaurants, ammenities
Cons: Safety
I traveled with my 18 month old and the room was not safe for him. All rooms are the same with a Jacuzzi in the middle of the room on a lower level (the baby can fall there very easily) and deep tile stairs on the side. The shower doesn't have a hand shower to bathe babies, just 2 high shower heads facing each other on a very big space with a VERY slippery floor. My baby slipped even with a towel on the floor. I reported the injury to the hotel and asked for accommodations so i could bathe the baby but they didn't do anything about it. It is a good place for older kids and adults but not safe for babies.

Posted by on Jul 24, 2018

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Comment from Hotel Management

Jul 25, 2018 by HrhcPuntacana

Dear Rockstar, thank so much for the honest review. We were disappointed to read that you had some inconveniences during your stay and truly hope you baby is completely recovered at this time. You may rest assured that this is in no way our standard and that we’ve taken the liberty to share your comments with our team. We want to provide all of our guests with exceptional service and we are truly saddened to read that this was not your case. We truly hope this isolated incident doesn’t keep you away from our hotel as we would love to welcome you back as a guest.

5 out of 5
Great hotel! Great with food allergies after I got the translation card. Friendly staff!! :)

Posted by , from boston on May 3, 2018

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Comment from Hotel Management

May 3, 2018 by HrhcPuntacana

Hey there Michelle, thank you so much for letting us know that you had a blast with us! We were ecstatic to know that your food allergy was handled properly! We can’t wait to Rock your World on a future visit! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5 out of 5
The food was excellent staff was very helpful. Loved the room.

Posted by on Apr 10, 2018

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Comment from Hotel Management

Apr 10, 2018 by HrhcPuntacana

Thank you for taking the time to post, Rockstar! We are thrilled you enjoyed your stay!! We hope to see you on another visit soon to our Hard Rock Paradise! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

3 out of 5
The hotel needs to cleaned and remodeled. The food and drinks are below average...

Posted by , from St Paul, MN on Mar 27, 2018

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Comment from Hotel Management

Mar 28, 2018 by General Manager of Hard Rock Hotel & Casino Punta

Dear Dennis, It was unfortunate to read that you left our hotel unimpressed. We were pained you didn’t enjoy many aspects of your stay with us. This has been shared with our team as we’re always looking for ways to improve the experience of our guests even more so than go back home with great memories. We thank you once more and hope you can give us another try in the future.

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Free self parking and valet parking are available. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (30 km / 18.7 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations with private spa tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Satellite television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to noon.

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This Cafe serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

11 expansive pools, a dedicated kids pool and a lazy river, spa, & the largest casino in Punta Cana. The 15,000 square-foot Body Rock fitness center, Arcade Center, rock climbing wall, 2 outdoor tennis courts, mini-golf, billiards, ping pong and various other table games will keep our most active guests entertained.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

The Rock Spa® is an incredible 60,000 square foot facility with 48 spa suites, featuring the Caribbean’s most complete hydrotherapy circuit with contrast lagoons, whirlpools, color therapy steam rooms, clay steam room, an innovative ice room to close the pores and purify the skin after multiple heat therapies and much more. Additional services include beauty salon with kids services and a wedding suite.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
  • Hard Rock All Inclusive Punta Cana
  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana
  • Punta Cana All Inclusive Hard Rock
  • Punta Cana Hard Rock All Inclusive
  • Hard Rock Hotel And Casino Punta Cana
  • Hard Rock Punta Cana All Inclusive
  • Hard Rock Hotel Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana Inclusiv

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.