4.1 out of 5

"I traveled with my 18 month old and the room was not safe for him. All rooms are the same with a Jacuzzi in the middle of the room on a lower level (t ... " More

By a verified traveler on Tue 24 Jul 2018

Enter dates to see availability

Hotel Description

4.5-star beachfront resort with 13 outdoor pools

Beachside getaway

You'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course within 3 miles (5 km) of this resort. Also, Arena Gorda Beach is within 3 miles (5 km) and Iberostar Golf Course is within 6 miles (10 km).

All-inclusive

This all-inclusive resort features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 1775 guestrooms offer TVs with satellite channels, along with free WiFi. Furnished balconies, 24-hour room service, and minibars are also available.

Caribbean Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$416 per night

Islander Junior Suite - King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Caribbean Sand Suite Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Family Suite (2 Bedroom)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Rock Royalty Level Caribbean Sand Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 60 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (26) Couples (1) Family (2)
5 out of 5
very nice facilities......beach front.... choice of restaurants...

Posted by , from Charlottesville Va on Nov 26, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 27, 2018 by hrhcpuntacana

Thank you very much, please be sure that if you consider to visit the beautiful Dominican Republic one more time, we will be waiting for you and do our best to make of your stay a marvelous experience.

4 out of 5
My only complaint and dislike was the fact that they took a couple of hours out of our day to give us a presentation that wasn’t a timeshare offer but really was a timeshare! Didn’t come there to hear about a $16,000 cost of a timeshare. Totally bogus!!!!

Posted by , from Louisiana on Oct 9, 2018

Was this review helpful to you?
Comment from Hotel Management

Oct 12, 2018 by Hard Rock Hotel & Casino

Hi Rocker, Thanks for your review, we sincerely regret the inconvenience presented with Legendary team. We truly hope to have the change to host you in the future. Regards,

3 out of 5

Not a safe place for babies!!!!

Pros: Staff, restaurants, ammenities
Cons: Safety
I traveled with my 18 month old and the room was not safe for him. All rooms are the same with a Jacuzzi in the middle of the room on a lower level (the baby can fall there very easily) and deep tile stairs on the side. The shower doesn't have a hand shower to bathe babies, just 2 high shower heads facing each other on a very big space with a VERY slippery floor. My baby slipped even with a towel on the floor. I reported the injury to the hotel and asked for accommodations so i could bathe the baby but they didn't do anything about it. It is a good place for older kids and adults but not safe for babies.

Posted by on Jul 24, 2018

Was this review helpful to you?
Comment from Hotel Management

Jul 25, 2018 by HrhcPuntacana

Dear Rockstar, thank so much for the honest review. We were disappointed to read that you had some inconveniences during your stay and truly hope you baby is completely recovered at this time. You may rest assured that this is in no way our standard and that we’ve taken the liberty to share your comments with our team. We want to provide all of our guests with exceptional service and we are truly saddened to read that this was not your case. We truly hope this isolated incident doesn’t keep you away from our hotel as we would love to welcome you back as a guest.

5 out of 5
Great hotel! Great with food allergies after I got the translation card. Friendly staff!! :)

Posted by , from boston on May 3, 2018

Was this review helpful to you?
Comment from Hotel Management

May 3, 2018 by HrhcPuntacana

Hey there Michelle, thank you so much for letting us know that you had a blast with us! We were ecstatic to know that your food allergy was handled properly! We can’t wait to Rock your World on a future visit! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5 out of 5
The food was excellent staff was very helpful. Loved the room.

Posted by on Apr 10, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 10, 2018 by HrhcPuntacana

Thank you for taking the time to post, Rockstar! We are thrilled you enjoyed your stay!! We hope to see you on another visit soon to our Hard Rock Paradise! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

3 out of 5
The hotel needs to cleaned and remodeled. The food and drinks are below average...

Posted by , from St Paul, MN on Mar 27, 2018

Was this review helpful to you?
Comment from Hotel Management

Mar 28, 2018 by General Manager of Hard Rock Hotel & Casino Punta

Dear Dennis, It was unfortunate to read that you left our hotel unimpressed. We were pained you didn’t enjoy many aspects of your stay with us. This has been shared with our team as we’re always looking for ways to improve the experience of our guests even more so than go back home with great memories. We thank you once more and hope you can give us another try in the future.

2 out of 5

Hotel was nice in itself, experience not

Dissapointed as we used resort credit to book a cabana on the beach. They double booked us and my fiancée was kicked off the one she was on as I had to go walk across the resort to figure it out. We lost half the day on an expensive cabana. Staff was very friendly but they went around asking for 5 star reviews which was a little strange. Got sick from food from one of The restaurants and service took forever. Overall, a beautiful hotel, drinks were great staff was very nice, but dissapointed in the overall experience.

Posted by on Mar 21, 2018

Was this review helpful to you?
Comment from Hotel Management

Mar 26, 2018 by General Manager of Hard Rock Hotel & Casino Punta

We are sorry to hear about your experience in our hotel, HardRocker! The issues that you had during your stay are not indicative of our typical service, and we apologize for these inconveniences. We are grateful for fair feedback as it is crucial for us to evaluate it and use it to grow as a company. You may rest assured that we are taking your comments into consideration so we can continue to provide exceptional service.

3 out of 5

Expected More

I was expecting more from a Hard Rock. The room was ok. Not super clean. Had an open beer in the fridge. Fridge was not stocked until we called room service to fill it. Very messy repairs. Grout all over tiles. Paint was messy on walls, ceiling, and base boards. Was promised free snorkeling and filet dinner that never happened. We had to rebook everything. DONT DO LEGENDARY CLUB SALES PITCH!!! They are who told us everything was over booked after we declined their offer. Beach was nice but a lot of locals bothering you to buy things. Food was good. Not all pools had pool bars. We won’t be back.

Posted by , from Atlanta GA on Nov 4, 2017

Was this review helpful to you?
Comment from Hotel Management

Nov 7, 2017 by HRHCPuntaCana

First of all allow us to thank you for taking the time to share this valuable feedback. While your experience is nowhere near the standards we have set for our guests, it’s with rare episodes like this that our team is able to grow and improve even more. We hope you can give us another try so we can offer you another opportunity to experience our hotel as intended. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5 out of 5

Awesome resort

My family and I traveled to punta cana for the first time. Beautiful place with amazing people. The staff was super friendly and always ready to help. The resort was always kept cleaned. The food was good and so where the drinks by the pool.

Posted by , from Boston, MA on Sep 6, 2017

Was this review helpful to you?
Comment from Hotel Management

Sep 8, 2017 by HRHCPuntaCana

Hi Maddy, thanks so much for the Rockin’ review! We were pleased to learn that you were impressed with the service provided! Come and see us again real soon! Rock On!

5 out of 5

Best vacation ever

We had the best people help with food entertainment and outings. The staff was just absolutely wonderful.

Posted by , from Virginia on Jun 28, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 3, 2017 by HRHCPuntaCana

Thanks so much for letting us know about your stay, Sandy! We’re glad to hear that you enjoyed our customer service! Our Hard Rockers are always around to assist Rock Stars like you and love giving advice on restaurants, attractions, and more! We do hope that we’ll see you again soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

Renovations + Closures

The property will be renovating from 24 July 2018 to 22 December 2018 (completion date subject to change). The following areas are affected:

  • Water park

During renovations, the resort will make every effort to minimize noise and disturbance.

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this resort measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Free self parking and valet parking are available. This 4.5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 43 conference rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (29.6 km / 18.4 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations with private spa tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Satellite television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to noon.

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This Cafe serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

11 expansive pools, a dedicated kids pool and a lazy river, spa, & the largest casino in Punta Cana. The 15,000 square-foot Body Rock fitness center, Arcade Center, rock climbing wall, 2 outdoor tennis courts, mini-golf, billiards, ping pong and various other table games will keep our most active guests entertained. Hard Rock Hotel & Casino’s smallest guests also have the benefit of a dedicated Kids Club offering daily activities and childcare services.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

The Rock Spa® is an incredible 60,000 square foot facility with 48 spa suites, featuring the Caribbean’s most complete hydrotherapy circuit with contrast lagoons, whirlpools, color therapy steam rooms, clay steam room, an innovative ice room to close the pores and purify the skin after multiple heat therapies and much more. Additional services include beauty salon with kids services and a wedding suite.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
  • Hard Rock All Inclusive Punta Cana
  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana
  • Punta Cana All Inclusive Hard Rock
  • Punta Cana Hard Rock All Inclusive
  • Hard Rock Hotel And Casino Punta Cana

You should know

  • Hard Rock Hotel & Casino Punta Cana All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Unlimited Golf

Book a minimum 3-night stay in any room or rate category for travel now-December 21, 2018 and receive unlimited rounds of golf per stay.


Full details at check-in. A 20% service fee will apply to each round of golf played. Promotion is valid on select golf courses only. Guests must contact the property in advance to arrange tee time; contact information is provided on the booking confirmation email. Use of golf cart may not be included. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay Free

Book a stay now-December 31, 2018 in a "Signature Family Suite, 2 Bedroom" room category for travel now-May 31, 2019 and 2 kids 12 and under stay free with 1 adult (per room).


Full details at check-in. Children 12 and younger stay free with full paying adult. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates of August 13, 2018-April 20, 2019 apply.