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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
5-star beachfront resort near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Enjoy a round of golf amidst lush landscaping and water features.
Creator video
Experience the sleek lobby with a reception area, seating area, and polished floor.
Couples can exchange vows on a picturesque beach with ocean views and palm trees.
Couples can enjoy a lively atmosphere at The Rock Casino.

Popular amenities

Explore the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Cana Bay Golf Club
    ‪12 min walk‬
  • Arena Gorda Beach
    ‪13 min drive‬
  • Iberostar Golf Course
    ‪14 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 781 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

8.8 out of 10
Excellent
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

8.8 out of 10
Excellent
(31 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.0 out of 10
Wonderful
(44 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(24 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

8.6 out of 10
Excellent
(7 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room -6 guests- Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with Garden View

  • Sleeps 6

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Double Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Superior with Garden View

  • Sleeps 4

View all photos for Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Deluxe with Garden View

  • Sleeps 4

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

  • Sleeps 2

View all photos for Suite Luxury with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Luxury with Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Junior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Quadruple Suite Standard with Garden View

Spa | Sauna, Turkish bath, body treatments, hydrotherapy, aromatherapy

Quadruple Suite Standard with Garden View

  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with View

  • Sleeps 6

View all photos for Double Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Deluxe with Garden View

  • Sleeps 4

View all photos for Suite Economy with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Economy with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Superior with Garden View

  • Sleeps 4

View all photos for Double Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Standard with Garden View

  • Sleeps 4

View all photos for Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Suite Economy with internal view

  • Sleeps 4

View all photos for Double Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Double Suite Economy with internal view

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

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About the neighborhood

Punta Cana

Beachside getaway.Your stay at this Bávaro resort places you within 3 miles (5 km) of Punta Blanca Golf Course and Cana Bay Golf Club. Macao Beach and Arena Gorda Beach are also within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 12 min walk - 0.6 miles
  • Punta Blanca Golf Course - 12 min drive - 2.1 miles
  • Arena Gorda Beach - 13 min drive - 1.5 miles
  • Iberostar Golf Course - 14 min drive - 4.7 miles
  • Macao Beach - 19 min drive - 7.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5-star beachfront resort near Arena Gorda Beach
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, where you can play a round of golf at the golf course, cool off in one of the 13 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

This 5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Meeting rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and minibars. Rooms open to furnished balconies. These individually decorated accommodations include sofa beds. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to the airport?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is 18.2 mi (25-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on Aug 11, 2025 start from $610.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort.

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offer free breakfast?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, there is no casino at this resort, but Casino Avalon Princess (12-min drive) is nearby.

What time is check-in at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

This resort offers free self parking.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features 13 outdoor pools and a children's pool.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a restaurant?

Yes, there are 10 restaurants on site.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a spa?

Pamper yourself with a day at Rock Spa, where you can enjoy body wraps, massages, and hydrotherapy.

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to downtown Punta Cana?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is 11.6 mi away from Punta Cana.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 991 out of 1944 reviews
Rating 8 - Good. 355 out of 1944 reviews
Rating 6 - Okay. 275 out of 1944 reviews
Rating 4 - Poor. 126 out of 1944 reviews
Rating 2 - Terrible. 197 out of 1944 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lester

Stayed 5 nights in May 2025

8/10 Good

Miriam a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en general fue bueno
Stayed 4 nights in May 2025

10/10 Excellent

Edmund Bonho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2025

2/10 Terrible

Michele, Westfield

Traveled with family
Liked: Amenities
Stayed 5 nights in Apr 2025

10/10 Excellent

Clementina

Stayed 3 nights in Apr 2025

10/10 Excellent

Scott James

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

4/10 Poor

Kristin Taylor

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The hotel is a good kid-friendly hotel. It has plenty to do for kids ages 4 to 16. I would not recommend for couples without kids. Food was awful. Service was not great. The rooms were spacious and clean. Very few lifeguards on duty. Not enough food options. They use food trucks around the property but most of the time they couldn't supply enough food to cover the visitor's in the area of the hotel they were covering. We were there during a peak week and they had some services not operational. The amount of staff trying to sell time shares was excessive and annoying.
Stayed 5 nights in Apr 2025

2/10 Terrible

Shivani

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money or time. Definitely not a 5*
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Property. Food and Drinks was good for an all inclusive. The only thing was The club was closed during the week during the busiest time of the yr College Spring break. That was annoying tbh. But it was great overall.
Stayed 6 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of options for our family of 4 - pools, activities, food! Perfect with high school age kids. We loved our stay! One note - if you are planning to use the foldout couch as a bed, ours was extremely uncomfortable, one of the worst we've ever seen! Definitely not an option, we will book bigger beds in the future! Still worth it!
Stayed 4 nights in Apr 2025

8/10 Good

Kiana Sade Gruber

Liked: Cleanliness, staff & service, property conditions & facilities
The property is too big.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ruzanna

Stayed 8 nights in Mar 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
All great. Service people need to be nicer, faster and more efficient. Sometimes slow.
Stayed 6 nights in Apr 2025

10/10 Excellent

Nadav

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place tons of food options the alcohol is great quality and the staff is super nice and friendly The toro restaurant was one of our favorites (the short ribs are to die for) and the manager victor bobadilla was so nice and accommodating to me and my family
Stayed 4 nights in Apr 2025

8/10 Good

Daniele D

Stayed 6 nights in Mar 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff did not help us with choosing dining and excursions. There was no info presented to us like other guest received. We were cut by multiple people at check in and stuff knew it and allowed it to happen with no apology or reasoning.
Stayed 4 nights in Apr 2025

10/10 Excellent

Geomaris, Juncos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que visito Hard Rock Punta Cana y seguiría visitándolo siempre, ya sea en parejas, amigos o familia. Hoy me tomo el tiempo de escribir un review, porque este hotel y empleados merecen ser elogiados. Vale la pena CADA centavo que pagamos. En particular tengo que mencionar al mesero de la piscina RAMÓN, es el puro ejemplo de excelente servicio, calidad, desprendimiento. Por otro lado mencionó las atenciones de los someliers De La Rosa del Restaurante El Toro; el del restaurante Zen y el del Restaurante italiano. El spa tienen excenlentes terapiastas, me tocó Susana y tiene manos santas.
Stayed 4 nights in Apr 2025

10/10 Excellent

Johann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Definitely be back soon. Amazing staff and food the pools and beach were lots of fun
Stayed 5 nights in Apr 2025

10/10 Excellent

Antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer, North Babylon

Stayed 6 nights in Apr 2025

4/10 Poor

Raphael

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I thought the food could have been better. Some of the fruit had mold. There was a random wild dog in the lazy river. They needed an indoor pool.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dinamari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. Solo puedo decir que en la nevera del cuarto no estava a nivel de 5 Estrella. Unas soda y unas cervecitas solamente
Stayed 2 nights in Apr 2025

6/10 Okay

Renal

Liked: Cleanliness, property conditions & facilities
Poor check in / check out process You have families who come off long flights, at least try to make them feel welcome! We were supposed to be directed to the legendary check in process however this did not happen which is blessing. On the 1st full morning of our stay, we were invited for a briefing! This constitutes a sales person selling the hard rock hotels & wider group hotel package! This sales person joined my family and I for breakfast; my 6 year old was so confused why this occurred & referenced this as the worst part of the holiday. For the next 90 mins, 4 employees of the legendary scheme tried to sell us the package & then has the cheek to ask me why I didn’t want to sign up. Unbelievably poor experience! The facilities, the hotel, the Isla restaurant, the soft-play are brilliant! The buggy service was a god send too! You need to teach some members of your staff to provide a service, stop selling & listen.
Stayed 7 nights in Apr 2025