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"I loved my whole experience with family! It was enhanced by the wonderful Customer Service provided by our Coordinator, Barbara! She was with us the ... " More

By a verified traveler on Tue 27 Apr 2021

Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Arena Gorda Beach and Macao Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Outdoor spa tubs, free WiFi

The 1775 individually decorated guestrooms offer free WiFi and 24-hour room service. TVs come with satellite channels, and other amenities include outdoor private spa tubs and furnished balconies.

Caribbean Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$349* Per night/room May 16 - May 17

Islander Junior Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Caribbean Sand Suite Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pure® Wellness Caribbean Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Family Suite (2 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (13) Couples (4) Family (15)
5 out of 5
I loved my whole experience with family! It was enhanced by the wonderful Customer Service provided by our Coordinator, Barbara! She was with us the whole time, helping, supporting and suggesting tours. Thank You Hard Rock Staff & a special Thank You to Barbara for all of her assistance.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 28, 2021 by "This review was responded to on behalf of the Gen

Dear HardRocker, we wish to thank you for your review, we will pass your comments to our staff specially with Barbara. Hope to receive you again soon!

4 out of 5
too much mosquitoes

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 27, 2021 by "This review was responded to on behalf of the Gen

Dear HardRocker, we sincerely regret to know the issues experienced, we will share your comments with the involved departments, hope to receive you again soon to change this experience.

5 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 6, 2021 by Hard Rock Punta Cana

Dear Rock Star, Thank you for your five-star review. We look to welcome you soon to the paradise. You Rock!

4 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 20, 2021 by Hard Rock Punta Cana

Hello Rock Star, Thank you for rating us and sharing your experience with us. We look to welcome you in the future. You Rock!

1 out of 5
BEWARE with the Legendary sales People. If  you want to enjoy your time in here and not wasting your vacation Fighting...DON'T GO TO THIS MEETINGS. Once you are in the hotel, they come to you to offer you "free Bali front beach beds and other stuff if you go for a breakfast with them. By the time that you have to claim your "reward" they start to make excuses if you want to exchange it. EVEN if you bought a package that they sell. They offered me a room upgrade and it was exactly the same as the one that we had. We just received one of the 4 things they offered us. They say they have exclusive areas for members of this programs and you can see in this areas people that they don't belong to them and it's supposed that what they sell is this "exclusivity."  So, isn't true.. EVERYONE can be wherever they want bc nobody is supervising. In my case we spend almost an entire day going to this breakfast, trying to claim this things that they promised us.  Its an entire day that I missed just because once you buy the package, they don't care about you anymore. As I said If you want to enjoy your time in here and not wasting your vacation Fighting against this tricky people...DON'T GO TO THIS MEETINGS. Also it's supposed that we had transportation one way from or to the airport and the hotel always said that i had to see it with the agency that made the reservation, just because they want to charge you $50 to the airport on crappy taxis. It used to be a nice and friendly hotel.

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 9, 2021 by Hard Rock Hotel Punta Cana

Dear HardRocker, we sincerely regret not had been able to meet your expectations in this visit, we hope to receive you again soon to change your experience!

5 out of 5
One of the best vacations, staff couldn’t have been better.. so much to do and many places to eat and shop! Buy a tumbler, they fill it for you and your drink never gets warm :P we’ll deff be going back! Plus it’s in front of the Caribbean ocean instead of the Atlantic, well worth the money

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 30, 2021 by "This review was responded to on behalf of the Gen

Dear Hardrocker, thank you for your review we are glad to know we could meet your expectations, hope to receive you again soon!

5 out of 5
The visit was very nice had a super great time. Would go back again.

Posted by on Mar 26, 2021

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Comment from Hotel Management

Mar 26, 2021 by Hard Rock Punta Cana

Hey Rock Star, Thank you for sharing your experience with us. W are happy to know that you enjoyed your stay with us. We look to welcome you soon. You rock!

2 out of 5
The staff was rude our entire trip. They expected tips from you for everything & would stand and wait there until you gave them one. The food made 2 of our group members sick and they ended up eating chips for lunch everyday. We will never stay in a hard rock again. The entertainment at night was limited. We met several other groups there who felt the exact same way. The only place to eat outside is the food stand by the pool which was junk food. We tried ordering food from the inside restaurants to go but they said we were unable to take it outside and we’d have to eat inside at the restaurant. My boyfriend ordered a Valentine’s Day bouquet to our room to surprise me & paid the guy extra for it to be there on time, it wasn’t there and when we asked where it was, they all started panicking. I also ordered a cake to the room for my boyfriends 30th, it came 4 days late and only after I went and asked where it was and why it wasn’t delivered. If I could get a refund for the entire trip, I’d do it.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 22, 2021 by “This Review was responded to on behalf of the Gen

Dear Hardrocker. We wish to thank you for taking the time to provide us with your comments we will pass them to the related team. Hope to see you again soon to show you the improvements.

4 out of 5

Posted by on Oct 15, 2020

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Comment from Hotel Management

Oct 16, 2020 by Hard Rock Punta Cana

Hola Rock Star, Gracias por tomar el tiempo de calificarnos. Espermos poder darte la bienvenida pronto. Rock On!

4 out of 5
This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to regulations. The staff were some of the most welcoming, nicest people and will treat you like family. If you have any concerns or complaints, they listen and will do their very best to make your stay as great as can be.(Thank you for our complimentary meal for 2!) They followed strict protocol and provided mask for you to wear. During our stay 07/11-07/14 the casino & 9 out of 13 pools were closed and only 4 restaurants were open. Get up & eat whether it's at a restaurant or poolside because the room service menu was extremely limited. The music played at the pools & moon lounge was great. They did their best to cater to everyone. They kept the pools and moon lounge open late which was nice considering there wasn't much to do at night on the property, the few nights we were there.The best food was at Los Gallos. You must have the ceviche and pescado a lo macho. I have to shout out the poolside drink servers and Lis and Kiki, stationed out front who helped us out with any info we needed. The staff really is phenomenal. Rooms could use some updating and a little bit deeper cleaning in some areas(counters, the jet tub let out black dirt so we did not use it.) The resort is huge, get ready to walk. They do provide shuttles but they were usually full. Make reservations for dinner so you don't wait& book that spa/massage its worth it!

Posted by on Jul 15, 2020

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Comment from Hotel Management

Jul 15, 2020 by Hard Rock Punta Cana

Dear Rock Star, Thank you for rating us and for your honest review. We sincerely appreciate your words and mention to our staff, we are doing our best to provide our customers with a positive experience during this difficult time. We appreciate your recommendations and we have shared this review with our housekeeping team and management for their follow up. We look to welcome you in the future. Best regards.

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (29.4 km / 18.2 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet

Food & Drink

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
  • Hard Rock All Inclusive Punta Cana
  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana
  • Punta Cana All Inclusive Hard Rock
  • Punta Cana Hard Rock All Inclusive
  • Hard Rock Hotel And Casino Punta Cana
  • Hard Rock Punta Cana All Inclusive
  • Hard Rock Hotel Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana Inclusiv
  • Hard Rock Hotel Casino Punta Cana All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.