Barceló Bávaro Palace - All Inclusive

Nov 30, 2018 by Javier C

Thank you for having chosen Barceló Bávaro Palace. We appreciate the time you have taken to share this kind comment about your vacation with us. We sincerely regret reading about your disappointment with our music selection, primarily because our staff works tirelessly every day to keep our guests entertained by preparing high quality programs; This is a very difficult task and they are for us a valuable asset of our hotel. For this reason, we deeply regret that your efforts could not meet your expectations. We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz Director General Barceló Bávaro Palace

Nov 21, 2018 by javier c

Dear Guest, We appreciate your preference when choosing the Barceló Hotels & Resorts chain as your holiday destination. It is a pleasure to receive such positive comments as a regular guest as you motivate us as a team to improve every day the quality of service we offer, in order to achieve the total satisfaction of our guests and if it is possible to exceed your expectations, anticipating your wishes . Your opinion will not go unnoticed and we are pleased to inform you that our Food & Beverage Management will hear your comments; please accept our sincerest apologies for the inconveniences caused to you and your partner. We hope to give us a second chance to serve you in the future. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Regards, Javier Cordero Gilsanz Director General Barceló Bávaro Palace

Nov 8, 2018 by Javier C

Dear Guest, Thank you for having chosen Barceló Bávaro Palace Deluxe as your holiday destination and for taking the time to write us on this page. We really appreciate your kind comments about our property; the design of the hotel and all the services we offer were to your liking. We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern. We are very sorry for the impression that has been taken from our team and from the services received. For Barceló Hotels & Resorts satisfaction and quality of service are our priorities, so we are taking their comments in special consideration as well as their impressions that will be analyzed with the executive involved As our main objective strives to have a great atmosphere to meet the needs of our guests. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

Oct 31, 2018 by Javier C

Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace as your destination of your vacation in the Dominican Republic. It was very pleasant to know that you enjoyed our services and facilities, and that we were able to provide you all a delightful stay. This hotel was conceived so that our guests do not have the need to leave our premises, and that is why in here you can find enough entertainment to be enjoyed by everybody in the family. We really apologize if your needs were not satisfied in that order. If our guests would like to make any excursion, we always suggest Vacaciones Barceló or alternatively, the company that handled their trip, in case that the expectations were not satisfied, they would have a place to make any claim. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

Oct 31, 2018 by Javier C

Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Bávaro Palace hotel with us and Expedia’s readers; thanks for recommending. Is a pleasure for us to know that we exceed your expectations and you were comfortable with our service in overall, we are glad because our main goal is the total satisfaction of our guests. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

Oct 22, 2018 by Javier C

Dear Guest, Thank you so much for let us know your positive impression regarding to your stay with us. We are glad to read your review because this is the best way to motivate our human team to continuous in our effort to reinforce the level of service and satisfaction in our guests. We do our utmost to ensure that our guests can enjoy an enriching eating experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for highlighting our service; we really appreciate your positive comments, we are delighted that you enjoyed your stay among us. We hope that your experience with us stays as a special memory and that come many more visits. Kind Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

Oct 8, 2018 by Javier C

Dear Guest, Thank you for sharing a review of Barceló Bavaro Palace. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We are sorry for the wrong attitude provided by some of our male staff. We are extremely disappointed to hear about their bad behavior by the situation and that of course that could have been avoided; this certainly does not reflect the overall service that we are recognized for. Please be assured that we will be giving the matters the proper attention and that the corrective measures are going to be taken in order to avoid similar situations in the future. We sincerely appreciate that everything else has been of your total satisfaction; we apologize because the situation that you have mentioned has tarnished your stay, but we really hope that you will give us the opportunity to serve you in the future, and show you our improvements . Regards, Javier Cordero Gilsanz General Manager Barceló Bavaro Palace

Sep 25, 2018 by Javier C

Dear Guest, We really appreciated your positive feedback. It is nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. Thanks for the recommendation!! We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

Aug 7, 2018 by Javier C

Dear Guest, Although we sincerely regret reading that your stay at our Barceló Bavaro Palace fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that, as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; The Spa, the Aquatic Park, Room Service, Wi-Fi, Bowling Centre, among others, are subject to a surcharge depending on availability. Be also informed that the Premium Level benefits have been offered before the 2011, and It provides our guests with a superior and sophisticated experiential level. The Premium Level service has been conceived to provide a more personalized attention, with luxury services in a privileged environment; please accept our apologies if you felt you were not treated that way. We greatly appreciate you comment about our food concept because we cater people from all over the world and generally get the same comments. Thanks as well for letting us know that you felt welcome due to the performance and assistance of our human team. There would be no biggest reward than to have the opportunity to welcome you and your family once again and that their last experience not be a motive to not stay with us in the future Sincerely, Carmen Caminero Room Division Manager Barceló Bavaro Palace

Sep 28, 2018 by Carmen C

Dear Guest, Firstly we would like to thank you for choosing our Barceló Bavaro Palace hotel for your holidays in Dominican Republic and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.