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Barceló Bávaro Palace - All Inclusive

4.5-star property
Carretera Bávaro Km. 1, Punta Cana, La Altagracia 1-855-201-7819
4.0 out of 5
Good!
See all 79 travelocity Reviews

"Property is very nice the room where I stayed needs to be updated. Service in most restaurants is very poor. " More

By a verified traveler on Wed 04 May 2022

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Hotel Description

4.5-star luxury property near Bavaro Beach, connected to a shopping center

On the beach

You'll be within half a mile (1 km) of Bavaro Beach and 2 miles (3 km) of Palma Real Shopping Village with a stay at this Punta Cana property. Cocotal Golf and Country Club and Los Corales Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a casino. Enjoy a day at the beach scuba diving, or relax with sun loungers. Bring the family and enjoy the water park, free kid's club, and bowling alley.

Heated floors, free WiFi

The 1402 individually decorated guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include balconies and sitting areas.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$247* Per night/room May 24 - May 25

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Sea View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panoramic Suite, Sea View (Premium Level Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Sea View (Premium Level Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Bávaro Palace - All Inclusive ratings based on 79 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Bávaro Palace - All Inclusive

Everyone (27) Couples (16) Family (31)
3 out of 5
Property is very nice the room where I stayed needs to be updated. Service in most restaurants is very poor.

Posted by on May 4, 2022

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Comment from Hotel Management

May 7, 2022 by cesar G

Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.

3 out of 5
Most of the staff treat people not in a nice way. I will rather go to Cancun that in each of my stays the staff was great. The only staff that were great at your location was the cleaning lady.

Posted by on Apr 26, 2022

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Comment from Hotel Management

May 1, 2022 by cesar G

Dear Customer, Receive a warm greeting from all the staff that make up our Barcelo Bavaro Palace. Although we sincerely regret reading that your stay at our Barceló Bavaro Palace fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us, as we certainly believe that there is always room for improvement and your constructive feedback is appreciated. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback, we receive both onsite and online, we will make sure to discuss your review internally to avoid giving this kind of impressions from our dedicated employees. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations 100% in a not too distant future. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace

4 out of 5
Pool, food

Posted by on Apr 24, 2022

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Comment from Hotel Management

May 7, 2022 by cesar G

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar Güílamo General Manager at Barceló Bávaro Palace

5 out of 5
Amazing service, perfectly clean rooms. The whole hotel looks clean, neat and you can tell that they care. My 2nd year there and I plan to do it every year now.

Posted by , from new franken on Apr 1, 2022

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Comment from Hotel Management

Apr 4, 2022 by cesar G

Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.

5 out of 5
Everything good but not have animation to poor

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 25, 2022 by cesar G

Dear guest, Receive a cordial greeting from the entire team that makes up Barcelo Bavaro Palace. Thank you very much for having chosen Barceló Bávaro Palace for destination of your vacation in the Dominican Republic. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainments for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Cesar Güílamo General Manager at Barceló Bávaro Palace

5 out of 5
The property was clean and tremendous. The staff and service was fantastic. Due to apparent covid restrictions, the ala cart restaurants did not operate at full capacity so it was a little difficult to get reservations.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 17, 2022 by Cesar G

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, thank you for this amazing review. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decide to repeat your experience in our little paradise. Regards, Cesar Güílamo General Manager at Barcelo Bavaro Palace.

2 out of 5
The resort and beach was beautiful and great. The staff and service was super disappointing though. The food on the resort in the buffet was a 2/10. The staff would come to ask for your drink order after you were done eating. Some of the staff was rude but others were fantastic. 5/10 for the whole resort

Posted by on Dec 25, 2021

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Comment from Hotel Management

Dec 29, 2021 by Cesar G

Dear Guest, Receive a warm greeting from the team that makes up Barceló Bávaro Palace hotel First, we would like to thank you for your comment praising our facilities and our beach on your recent visit to our Barcelo Bavaro Palace hotel and we are delighted to know that we were able to meet your expectations in this regard. We are sorry that your vacation did not turn out as you expected. I can assure you that it was never our intention make you felt uncomfortable or unattended, we are very sorry of not having achieved your satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention; on the contrary, we trained our staff to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cordially, Cesar Güílamo Director General Barceló Bávaro Palace

2 out of 5
I booked this hotel based on it being highly reviewed but i was extremely let down by the level of service provided, specifically the hotel buffet staff. Most days we dreaded going to eat, time after time the food was either cold or stale. My toddler had to sit in an adult chair every meal because we would ask for a high chair and never saw the waiter again. Time after time it seemed like we had to beg for silverware or something to drink. At one point we asked for a straw and a waiter said no because they would need to go to the other room to get it. We booked a king size bed and received two doubles, overall cleanliness of the room could have been significantly better. Very disappointing for the price tag. The actual restaurants that needed reservations were definitely better, specifically the Italian restaurant, service was amazing there. Overall, the hotel was okay. Property has a lot of things to do so it made the trip very fun. Beaches are definitely nice and easily accessible. Bellboys are very helpful, and guest services are always on top of things. I wish i had better things to say about this upscale resort.

Posted by on Dec 14, 2021

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Comment from Hotel Management

Dec 22, 2021 by Cesar G

Dear Guest, Receive a warm greeting from the team that makes up Barceló Bávaro Palace hotel. Although we sincerely regret your disappointment with your stay in our Barceló Bavaro Palace, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Cordially, Cesar Güílamo General Manager of Barcelo Bavaro Palace

5 out of 5

Posted by on Dec 1, 2021

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3 out of 5

Posted by on Sep 27, 2021

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About the Barceló Bávaro Palace - All Inclusive

Location Carretera Bávaro Km. 1, Punta Cana, La Altagracia 23301

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Access to onsite golf course

Lessons/classes/games
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Golf included
  • Room service not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included

Property Features

Barceló Bávaro Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Summer fun is a breeze at Barceló Bávaro Palace - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 12 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available. This 4.5-star Punta Cana property is smoke free.

  • 1402 guestrooms or units
  • 4 levels
  • 6 buildings
  • 11 dining venues
  • 12 bars or lounges
  • 123786 sq ft of conference space
  • 11500 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Barceló Bávaro Palace - All Inclusive offers 1402 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Miramar Buffet - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

La Dolce Vita - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Fuente - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kyoto - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Mexico Lindo - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Bowling alley on site

Spa Services

Barcelo U Spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: Resort guests are not granted access to convention facilities at this property during their stay.

This hotel has a required formal dress code for a la carte restaurants, which prohibits shorts, sandals, and sleeveless shirts.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: 10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Deluxe
  • Barceló Bávaro Palace Deluxe
  • Barceló Bávaro Palace Deluxe All Inclusive
  • Barceló Bávaro Palace Deluxe All Inclusive Punta Cana
  • Barceló Bávaro Palace Deluxe Punta Cana
  • Barceló Palace Deluxe
  • Deluxe All Inclusive
  • Palace Deluxe
  • Barceló Bávaro Palace All Inclusive Punta Cana
  • Barceló Bávaro Palace All Inclusive
  • Barceló Bávaro Palace Punta Cana
  • Barceló Bávaro Palace
  • Barcelo Bavaro Palace Deluxe Hotel Punta Cana
  • Barceló Bávaro Palace All Inclusive All-inclusive property
  • Barceló Bávaro Inclusive incl
  • Barceló Bávaro Palace - All Inclusive Punta Cana
  • Barceló Bávaro Palace - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.