4.0 out of 5

"Upper Management needs training in Customer Service Skills. The general areas employees like housekeeping, servers, restaurant and buffet staff in gen ... " More

By a verified traveler on Wed 01 Aug 2018

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Hotel Description

4.5-star luxury property near Bavaro Beach, connected to a shopping center

Beachside getaway

Your stay at this Playa Bibijagua property places you within 6 miles (10 km) of Bavaro Beach and Downtown Punta Cana. Dolphin Island and Bavaro Lagoon are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a casino. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a water park and a free kid's club, and free childcare is an added bonus.

WiFi, balconies

The 1402 guestrooms have flat-screen TVs with cable channels and offer WiFi and balconies. 24-hour room service, minibars, and premium bedding are also available.

Superior Room (2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$550 per night

Panoramic Suite, Oceanfront (Premium Level 2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room (2 Adults, 3 Children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, Oceanfront (Premium Level 2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (1 Adult)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite (Family Premium Level 4 Adults, 2 Children)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Barceló Bávaro Palace - All Inclusive ratings based on 137 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Bávaro Palace - All Inclusive

Everyone (58) Couples (1) Family (4)
4 out of 5
Check-in was a hassle. When we booked our stay for two, we wanted to split the cost evenly, so Travelocity split the reservation so that the hotel room was under a different person's name for each half of the week. Upon check-in, the staff had a really hard time locating our reservation, despite presenting them with our names and the Travelocity confirmation numbers. Turns out, the reservation in the system contained my first name, and my friend's last name, creating a new name in the system, causing the front desk attendant a lot of confusion, and she didn't speak any English and our Spanish is limited, so we didn't know what the problem was. The hotel grounds were nice and the beach was gorgeous. I'm really happy that they put us in the Barcelo Bavaro Adults-Only Beach section, as it was less crowded than the Barcelo Bavaro Palace area. The staff was warm and friendly and the nightly entertainment at the Palace was fun. Our room was decent but the bathroom really needed an upgrade. The tub needed a reglaze and there was messy caulking between the tiles on the wall. There was a lot of variety with the food, but it was the same spread every day - and it was sometimes too salty. The restaurants were nice and presentation of the dishes was pretty, but the actual food wasn't any better. However, the fruit was always fresh, the desserts were delicious, the rotisserie chicken served at the lunch buffet was good, and having an omelet and crepe station at breakfast was nice.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 9, 2019 by Javier C

Dear Guest, Thank you very much for having selected Barceló Bávaro Palace as your holiday destination and for taken your valued time to share your experience. We really appreciated your feedback, which is received it with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. Thank you so much for your kind comments. We are very sorry for the impression that has been taken from our team and from the services received. For Barceló Hotels & Resorts satisfaction and quality of service are our priorities, so we are taking their comments in special consideration as well as their impressions that will be analyzed with the executive involved As our main objective strives to have a great atmosphere to meet the needs of our guests. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Regards, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

5 out of 5
We had a phenomenal experience all around. Starting from the greeting at the hotel check in. Resort had more than enough to do within its own confines, but also offered so many other excursions. Beach was very clean. Variety of bars and restaurants. Hotel staff was SOOO friendly. We only returned yesterday and are already recommending our to others. If we were ever to return to the DR we would definitely stay here again.

Posted by on Dec 22, 2018

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Comment from Hotel Management

Dec 25, 2018 by Javier C

Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is nice to hear that we were able to provide you wonderful holidays in our little paradise; we are glad that our facilities, our restaurants, our infrastructure, were completely for your liking. Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

4 out of 5
Everything very good the only problem was the WiFi and the music no good to much international music but not Dominican music . If I go to Dominican Republic I will love to learn about Dominican Republic the music , dance , culture, but in this resort every music was international

Posted by , from Virginia on Nov 26, 2018

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Comment from Hotel Management

Nov 30, 2018 by Javier C

Thank you for having chosen Barceló Bávaro Palace. We appreciate the time you have taken to share this kind comment about your vacation with us. We sincerely regret reading about your disappointment with our music selection, primarily because our staff works tirelessly every day to keep our guests entertained by preparing high quality programs; This is a very difficult task and they are for us a valuable asset of our hotel. For this reason, we deeply regret that your efforts could not meet your expectations. We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz Director General Barceló Bávaro Palace

4 out of 5
Great view. Hotel was amazing. 24hrs food buffet. Not much variety for 24hrs foord but overall was great experience

Posted by , from Los Angeles on Nov 19, 2018

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Comment from Hotel Management

Nov 21, 2018 by javier c

Dear Guest, We appreciate your preference when choosing the Barceló Hotels & Resorts chain as your holiday destination. It is a pleasure to receive such positive comments as a regular guest as you motivate us as a team to improve every day the quality of service we offer, in order to achieve the total satisfaction of our guests and if it is possible to exceed your expectations, anticipating your wishes . Your opinion will not go unnoticed and we are pleased to inform you that our Food & Beverage Management will hear your comments; please accept our sincerest apologies for the inconveniences caused to you and your partner. We hope to give us a second chance to serve you in the future. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Regards, Javier Cordero Gilsanz Director General Barceló Bávaro Palace

4 out of 5
We enjoyed our stay but we thought the staff wasn’t very friendly. Only about 10% would smile and make eye contact. The hotel was nice and offered a lot of options for dinner however 2 family members were violently ill after eating in the sports bar...every time we tried to tell someone about it, we were brushed off. Our experience was nice but we probably won’t return

Posted by , from NC on Nov 4, 2018

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Comment from Hotel Management

Nov 8, 2018 by Javier C

Dear Guest, Thank you for having chosen Barceló Bávaro Palace Deluxe as your holiday destination and for taking the time to write us on this page. We really appreciate your kind comments about our property; the design of the hotel and all the services we offer were to your liking. We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern. We are very sorry for the impression that has been taken from our team and from the services received. For Barceló Hotels & Resorts satisfaction and quality of service are our priorities, so we are taking their comments in special consideration as well as their impressions that will be analyzed with the executive involved As our main objective strives to have a great atmosphere to meet the needs of our guests. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

4 out of 5
The resort it self was awesome. Could have more entertainment for the guest. You have to be careful if you leave the resort for any excursions, you can get ripped off.

Posted by , from NY on Oct 26, 2018

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Comment from Hotel Management

Oct 31, 2018 by Javier C

Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace as your destination of your vacation in the Dominican Republic. It was very pleasant to know that you enjoyed our services and facilities, and that we were able to provide you all a delightful stay. This hotel was conceived so that our guests do not have the need to leave our premises, and that is why in here you can find enough entertainment to be enjoyed by everybody in the family. We really apologize if your needs were not satisfied in that order. If our guests would like to make any excursion, we always suggest Vacaciones Barceló or alternatively, the company that handled their trip, in case that the expectations were not satisfied, they would have a place to make any claim. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

5 out of 5
Excellent stay. would recommend to others to consider.

Posted by on Oct 26, 2018

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Comment from Hotel Management

Oct 31, 2018 by Javier C

Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Bávaro Palace hotel with us and Expedia’s readers; thanks for recommending. Is a pleasure for us to know that we exceed your expectations and you were comfortable with our service in overall, we are glad because our main goal is the total satisfaction of our guests. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise. Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

4 out of 5
Very nice place to stay. Wonderful pools and close to the beach. The food at the buffet was o.k. And most restaurants had excellent food. Beautiful golf course and very challenging. Excellent service at all bars and restaurants. Very accommodating entire hotel staff.

Posted by , from Toledo, Wa on Oct 18, 2018

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Comment from Hotel Management

Oct 22, 2018 by Javier C

Dear Guest, Thank you so much for let us know your positive impression regarding to your stay with us. We are glad to read your review because this is the best way to motivate our human team to continuous in our effort to reinforce the level of service and satisfaction in our guests. We do our utmost to ensure that our guests can enjoy an enriching eating experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for highlighting our service; we really appreciate your positive comments, we are delighted that you enjoyed your stay among us. We hope that your experience with us stays as a special memory and that come many more visits. Kind Regards, Javier Cordero General Manager at Barceló Bavaro Palace.

5 out of 5
I loved everything absolutely everything about this place with the exception of the hotel staff acting very inappropriately towards my friend and I. Trying to get our numbers, asking us out on dates, etc. The food was great I just wish there was more dominican restaurants and food options avalible.

Posted by , from Providence RI. on Oct 2, 2018

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Comment from Hotel Management

Oct 8, 2018 by Javier C

Dear Guest, Thank you for sharing a review of Barceló Bavaro Palace. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We are sorry for the wrong attitude provided by some of our male staff. We are extremely disappointed to hear about their bad behavior by the situation and that of course that could have been avoided; this certainly does not reflect the overall service that we are recognized for. Please be assured that we will be giving the matters the proper attention and that the corrective measures are going to be taken in order to avoid similar situations in the future. We sincerely appreciate that everything else has been of your total satisfaction; we apologize because the situation that you have mentioned has tarnished your stay, but we really hope that you will give us the opportunity to serve you in the future, and show you our improvements . Regards, Javier Cordero Gilsanz General Manager Barceló Bavaro Palace

5 out of 5

Posted by on Sep 24, 2018

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Comment from Hotel Management

Sep 25, 2018 by Javier C

Dear Guest, We really appreciated your positive feedback. It is nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. Thanks for the recommendation!! We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

About the Barceló Bávaro Palace - All Inclusive

Location Carretera Bávaro Km. 1, Punta Cana, La Altagracia 23301

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Windsurfing

Lessons/classes/games
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Room service
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Room service not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages

Property Features

Barceló Bávaro Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Summer fun is a breeze at Barceló Bávaro Palace - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 12 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available. This 4.5-star Punta Cana property is smoke free.

  • 1402 guestrooms or units
  • 4 levels
  • 6 buildings
  • 11 dining venues
  • 12 bars or lounges
  • 123786 sq ft of conference space
  • 11500 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (17.3 km / 10.7 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Barceló Bávaro Palace - All Inclusive offers 1402 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Punta Cana property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Miramar Buffet - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

La Dolce Vita - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Fuente - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kyoto - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Mexico Lindo - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Volleyball on site
  • Water skiing on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Bowling alley on site

Spa Services

Barcelo U Spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: Resort guests are not granted access to convention facilities at this property during their stay. For more details, please contact the property using the information on the reservation confirmation received after booking.

This hotel has a required formal dress code for a la carte restaurants, which prohibits shorts, sandals, and sleeveless shirts. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 45 per week (rates may vary)
  • Fee for wireless Internet in public areas: USD 45 per week (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Deluxe
  • Barceló Bávaro Palace Deluxe
  • Barceló Bávaro Palace Deluxe All Inclusive
  • Barceló Bávaro Palace Deluxe All Inclusive Punta Cana
  • Barceló Bávaro Palace Deluxe Punta Cana
  • Barceló Palace Deluxe
  • Deluxe All Inclusive
  • Palace Deluxe
  • Barceló Bávaro Palace All Inclusive Punta Cana
  • Barceló Bávaro Palace All Inclusive
  • Barceló Bávaro Palace Punta Cana
  • Barceló Bávaro Palace
  • Barcelo Bavaro Palace Deluxe Hotel Punta Cana
  • Barceló Bávaro Palace All Inclusive All-inclusive property
  • Barceló Bávaro Inclusive incl

You should know

  • Barceló Bávaro Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Free Green Fees Year-Round

Book a stay in any room or rate category and the Agregar green fee will be complimentary, all year-round.

Full details at check-in. Guests must contact the property in advance to arrange tee time; contact information is provided on the booking confirmation email. Use of golf cart is not be included. No other golf-related discounts may be applied. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Discounts

Book a stay in any room or rate category and receive 25% off room service (excludes alcohol), spa and laundry services, La Comedie restaurant, golf (valid on purchase of 4 rounds), bowling, water park, Pirate's Island, and late check-out.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.