4.1 out of 5

"Loved my stay here. We had a room with a plunge pool ( that I never used) , bed was comfortable and the outside lounge areas where comfortable and pri ... " More

By a verified traveler on Mon 05 Mar 2018

Enter dates to see availability

Hotel Description

A luxury stay in La Altagracia awaits you at Excellence El Carmen- Adults Only All Inclusive. You'll be 14.7 km (9.1 mi) from Macao Beach and 20.2 km (12.6 mi) from Hard Rock Golf Club at Cana Bay. Highlights at this all-inclusive resort include 12 restaurants, 15 outdoor swimming pools, and a full-service spa.

LED TVs with cable channels are featured in all 492 rooms, and you can enjoy free WiFi, furnished balconies or patios, and iPod docks. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include jetted tubs and rainfall showerheads. Sitting areas, DVD players, and separate bathtubs and showers are also available.

A day of pampering at MIILE can include deep-tissue massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The fine-dining restaurant, AGAVE, serves Tex-Mex cuisine and is open for dinner. With 4 poolside bars and 16 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and outdoor tennis court. Business amenities include a conference center and a meeting room. Additionally, you'll find free WiFi in public areas, a Turkish bath/hammam, and a steam room. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also free valet parking, along with the convenience of an area shuttle.

Places within a 30-minute drive of this 5-star La Altagracia resort include Iberostar Golf Course and Punta Blanca Golf Course.

Junior Suite - Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$448 per night

Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story Rooftop Terrace Suite With Plunge Pool - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen- Adults Only All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Luxurious hotel and close to beach

Loved my stay here. We had a room with a plunge pool ( that I never used) , bed was comfortable and the outside lounge areas where comfortable and private. We left our room for a meal and when I returned the staff left me a birthday cake and wine with flutes. The food was awesome. No one was on the beach, it was an amazing little getaway. This place is a gem!

Posted by , from gilbertsville on Mar 5, 2018

Was this review helpful to you?
4 out of 5

Nice hotel.

The service was very good. The hotel staff could not do enough to make our stay comfortable. The food on the most part was good but not gourmet.

Posted by , from NJ on Jan 22, 2018

Was this review helpful to you?
4 out of 5

Would recommend this family of resorts

Pros: Staff was very friendly and helpful.
Cons: Room smelled musty. One night we had the steamed lobster at the Lobster House but it was overcooked.
In 2015, we stayed at Excellence in Punta Cana. Enjoyed everything about that trip, the room was clean, staff were all very friendly and helpful, loved the food and entertainment. Wonderful vacation. This year, 12/2017, we stayed at the Excellence in El Carmen. Food and entertainment were great but I would say the food at Excellence Punta Cana was better. Excellence El Carmen was a very nice resort but our room smelled musty. We did share that with the building concierge before we left. We would go back to the Dominican Republic but our preference would be to stay at the Excellence in Punta Cana.

Posted by on Dec 18, 2017

Was this review helpful to you?
5 out of 5

Our Honeymoon couldn't have been any better

Pros: Seriously everything. Great layout. Great style. Faces to the east for amazing sunrises
Cons: I had zero complaints what-so-ever
Location: The beach and hotel where so great we never left! The resort faces almost dead east so the sunrises are amazing!
My wife and I stayed at Excellence El Carmen for our honeymoon and things couldn't have been any better. Upon arrival we were greeted immediately with wonderful hospitality and ushered to the check in where Johan took excellent care of us and even set us up with an amazing room upgrade for an unbelievable deal. Our room was amazing and very well attended to. It was as if ninja staff members sensed when you left your room and came in and refreshed it before you returned. Even the mini-bar in the room was well attended to. On day three, the mini-bar attendant noticed I am quite fond of the locally bottled Coca-Cola so he replaced the diet cokes with extra regular cokes. I didn't need four cokes a day but I thought it was a nice heads up move! The staff were friendly and energetic. Some of the staff really liked to make friends and entertain (Like Alexander!) which we found to be a lot of fun. The facilities are beautiful, there are some minor imperfections here and there, but its a new building and things come up. It wasn't a party resort, we liked that. The coffee was surprisingly good. Im an admitted coffee snob. The food was seriously awesome. The Grill had some of the tastiest steaks I've ever had. They even asked us at every meal if we had any food allergies and tried hard to pay attention to the fact that I eat gluten free due to Celiacs. That was a huge relief to me and above and beyond expectations. In fact that sums up the whole trip, above and beyond all expectations!

Posted by , from Bentonville, Arkansas - USA on Nov 1, 2017

Was this review helpful to you?
3 out of 5

Not designed for the oldies

Pros: The grounds were nice but again felt like a barracks. beach and water very nice
Cons: Don't change the old place too much. Have rooms ready Food quality needs improvement
Location: na
First of all the place is nice, 5 Star no way. Excellence Punta Cana cannot be compared to this place in any fashion. Stayed last July in older resort and experience was exceptional. Our feeling as part of the older generation is this resort is designed for the young traveler. There is not a comfortable chair of any type to be found on the premises, and I mean anywhere !! The modern design is not our cup of tea but surely others like it. With the high ceilings and sparse furnishings the acoustics are beyond horrible especially in the restaurants.Now to the food, not one meal stands out in any way. we,re not that fussy either. But to put it bluntly the food sucked ! Service was mediocre, at best getting refills on drinks or water forget about it Oh ! that must be what happened. Breakfast at the kitchen was an experience I could have done without. Only at the omelette station could you be sure it was cooked recently. Egg on toast , Benedict ect looked old and dryed out and might have been prepared the night before. Yuck Not impressed and would not recommend to family or friends.friends. Hoping the rehab down the beach doesn't remove all of the charm and character that the new place lacks..The place is falling apart already and was built using very shoddy workmanship. On a good note beach and pool were great as was the service there.

Posted by , from Boston on Jul 22, 2017

Was this review helpful to you?
5 out of 5

Private and relaxing.

This resort is outstanding! food was amazing, beach not crowded at all had drinks brought to us in the pool without even asking. The perfect blend of relaxation and night life. No lines in the restaurants or bars. Just a great experience.

Posted by , from boston on Jul 17, 2017

Was this review helpful to you?
5 out of 5

First Class hotel

Pros: Great restaurants, great bars, swim up bar, lunch and or dinner on the beach. The all inclusive adult resort is truly that, Everything is there!!
Location: Great set up for arranging excursions off site. We choose a catamaran trip which was great.
Great entertainment staff that provide activities through out the day and evening, Water Aerobics, Kayak race, Bocce Ball, Bingo, Board Games, Darts, Frisbee toss, Ring Toss, band music, nightly shows. All provided under the very capable "Kasandra" and her staff. Special thanks to Alexander, jovani, (Bruno Mars), Rayle (Spaghetti, and Kassandra for an outstanding job.

Posted by on May 5, 2017

Was this review helpful to you?
Comment from Hotel Management

May 11, 2017 by Community Manager

First and foremost, allow us to thank you for choosing Excellence El Carmen as host of your getaway and for sharing your experience with all Expedia users. We are delighted to read that your experience at our resort was above your expectations and you got so satisfied with the friendly & attentive service provided by our staff. We also will ensure that your amiable comments reach the eyes and ears of all our staff at the resort. Our colleagues will be happy to receive your compliments! We look forward to welcoming you back soon for another superb experience! Receive our warmest regards from Excellence Family!

5 out of 5

Nice hotel

Pros: Food, pool, friendly and helpful staff
Cons: Be more accommodating for guests who accidently booked Excellence Punta Cana instead of El Carmen
Location: We did a booze cruise...it was sort of sketchy looking but turned out to be fun and a good time... other than that we did not leave the hotel.
Modern feel, quieter side (which was okay), most staff is very very friendly and accommodating, food was great all around...we would definitely recommend if you have late dinner go to TAPAS for some apps and drinks while you wait. We were a group of 9 people most or all of us booked our trip via Travelocity and one of our group booked the wrong hotel...while this did not affect me personally it was frustrating to see the hotel over charge them to move them from the Excellence Punta Cana to El Carmen when the rates were basically very close and they had the available accommodations... so make sure you are booking the right hotel if you are a group.

Posted by on May 1, 2017

Was this review helpful to you?
Comment from Hotel Management

May 11, 2017 by Community Manager

Dear Dan, Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence El Carmen with all Expedia users. Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the service provided and the quality of food encountered made your experience very enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We hope to have the opportunity to welcome you and provide another relaxing getaway. Warm regards from Punta Cana!

3 out of 5

Great location, FOOD ?

Pros: Location is wonderful. Staff are pleasant. Facilities are modern and well maintained. Very relaxing.
Cons: Food quality and to not feel pressured to tip for drinks. Gluten free menu and honor promises made about meals. Provide a quality wine selection.
Location: Location was perfect. Not much to do at resort other than drink and lay in the sun. Activities were off resort and expensive.
Beautiful, friendly and clean. Food was bland. Advertised gluten free on website, but did not honor requests for such. Staff would ask if any allergies at meals, but then do nothing for it. Even when given promises the night before, nothing was done the next morning to accommodate requests. We were strongly encouraged to purchase an up grade in room when we arrived. Did not accept. As an all inclusive resort, we were shocked when requested a Cabernet in stead of Merlot and were presented with a wine list for an additional purchase. Had to call twice for room to be cleaned on first day.

Posted by , from Columbus, Ohio on Apr 12, 2017

Was this review helpful to you?
Comment from Hotel Management

Apr 18, 2017 by Community Manager

Dear Ski, Allow us to thank you for choosing Excellence El Carmen and for sharing your experience with all Expedia users. We appreciate that you added remarks of the positive sides of your vacation with us, mentioning the facilities & ambiance that made your stay more comfortable. On the other hand, we deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the food quality and service. Regarding your dining experience, we would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Your comments are very important to us because give us the opportunity to know better about the aspects we need to work on in order to provide the best infrastructure to our valued guests. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please, receive our warmest regards.

5 out of 5

We were only planning to stay for a week

We were only planning to stay for a week, but the entire experience @ Excellence El Carmen was wonderful! As soon as we extern the resort we were awestruck! This is a brand new 5 star resort! The staff are very friendly and try to remember your name. We missed our flight from Miami and our luggage didn't get there for over 24 hrs. The head of the bellows, Wilquin, told us don't worry your on vacation & told us they would take care of dealing with Airlines for our luggage & the did! You enter the lobby and the floor is polished black marble that shines so much you'd think there was a pool in the lobby but it's an optical illusion! The restraunts are incredible all 12 of them! You can have steak or lobster every day! There's French, Italian, Indian, Mexican, Seafood, Asiian/Teppanyaki/Sushi, Tapas, etc!!! No extra charge for Room Service. No extra charge for well stock mini frigde! Room stocked with 3 bottles of top shelf liquor-No charge! Beach is beautiful-however water is very choppy due to being on Atlantic side of island! The experience @ Excellence El Carmen is surreal!! I highly recommended end this resort!

Posted by on Mar 1, 2017

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2017 by Community Manager

Allow us to thank you for choosing once again Excellence El Carmen as host of your vacation and for taking a valued time to share your experience with all Expedia users. We are amused to read your amiable words regarding your experience with us and to know that Excellence El Carmen was able to satisfy all your personal needs, exceeding your expectations in so many aspects. Thank you for adding very generous remarks of the positive sides of your vacation and mentioning the quality of the food, the gorgeous facilities, and the excellent services provided by our dedicated staff that made your stay so enjoyable and memorable. It will be a great honor to welcome you again soon and provide another amazing getaway. Please receive our warmest regards from Excellence Family!

About the Excellence El Carmen- Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Excellence El Carmen- Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Excellence El Carmen- Adults Only All Inclusive you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. Public spaces have free WiFi. This Beaux Arts resort also offers an outdoor tennis court, a steam room, and a fitness center. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star La Altagracia resort.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 15
  • Free WiFi
  • Outdoor tennis court
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free long-term parking , Free self parking , Free valet parking


  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (45.5 km / 28.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen- Adults Only All Inclusive offers 492 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This La Altagracia resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

AGAVE - This fine-dining restaurant specializes in Tex-Mex cuisine and serves dinner only.

BASMATI - This fine-dining restaurant specializes in Indian cuisine and serves dinner only.

CHEZ ISABELLE - This fine-dining restaurant specializes in French cuisine and serves dinner only.

THE GRILL - This steakhouse serves lunch and dinner.

FLAVOR MARKET - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

15 outdoor swimming pools are on site along with an outdoor tennis court and a steam room. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in



The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.