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Excellence El Carmen - Adults Only All Inclusive

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

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Photo gallery for Excellence El Carmen - Adults Only All Inclusive

Exterior
Property video
Front of property
Interior entrance
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playas Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪8 min walk‬
  • Place, Macao Beach
    ‪20 min drive‬
  • Place, Cana Bay Golf Club
    ‪28 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Pool View

8.8 out of 10
Excellent
(78 reviews)
  • 800 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

8.8 out of 10
Excellent
(49 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

9.4 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.2 out of 10
Wonderful
(33 reviews)
  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

8.8 out of 10
Excellent
(29 reviews)
  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

9.0 out of 10
Wonderful
(4 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(7 reviews)
  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 2500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

9.2 out of 10
Wonderful
(17 reviews)
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

8.4 out of 10
Very good
(6 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View + 20% OFF SPA

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Bávaro
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 2,459 reviews
$514 nightly
The price is $514
Apr 28 - Apr 29
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

About the neighborhood

Punta Cana

On the beach.A stay at this Uvero Alto property places you within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 8 min walk - 0.5 miles
  • Macao Beach - 20 min drive - 8.2 miles
  • Cana Bay Golf Club - 28 min drive - 12.9 miles
  • Bavaro Beach - 44 min drive - 22.0 miles
  • Punta Cana Beach - 54 min drive - 34.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬4 min drive
  • ‪Lobby Bar - ‬5 min drive
  • ‪Freestyle Tiered Pool and Bar - ‬5 min drive
  • ‪Wink - ‬4 min drive
  • ‪Spoon - ‬4 min drive

About this property

Excellence El Carmen - Adults Only All Inclusive

5-star beachfront property near Sirenis Aquagames Water Park
Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 15 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers outdoor tennis courts, a hot tub, and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 15 bars or lounges
  • Built in 2016
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Miile has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Excellence Punta Cana - Adults Only All Inclusive
Uvero Alto
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.6 out of 5, Wonderful, 2,630 reviews
Excellence Punta Cana - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

Room amenities

Entertainment

  • 46-inch smart TV with cable channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults All Inclusive All-inclusive property
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only
Excellence Carmen Inclusive
Excellence El Carmen - Adults Only - All Inclusive Punta Cana

Frequently asked questions

How close is Excellence El Carmen - Adults Only All Inclusive to the airport?

Excellence El Carmen - Adults Only All Inclusive is 27 mi (45-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

Does Excellence El Carmen - Adults Only All Inclusive have an airport shuttle?

Excellence El Carmen - Adults Only All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of DOP 14376.39 per vehicle, roundtrip.

How close is Excellence El Carmen - Adults Only All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Excellence El Carmen - Adults Only All Inclusive offer free breakfast?

Excellence El Carmen - Adults Only All Inclusive does not offer free breakfast.

Is there a casino at Excellence El Carmen - Adults Only All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (27-min drive) is nearby.

What time is check-in at Excellence El Carmen - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Excellence El Carmen - Adults Only All Inclusive?

This property offers free self parking, valet parking, and extended parking.

Does Excellence El Carmen - Adults Only All Inclusive have a pool?

Excellence El Carmen - Adults Only All Inclusive features 6 outdoor pools.

Does Excellence El Carmen - Adults Only All Inclusive have a restaurant?

Excellence El Carmen - Adults Only All Inclusive is home to The Kitchen Table, which features international cuisine.

Does Excellence El Carmen - Adults Only All Inclusive have a spa?

Pamper yourself with a day at Miile, where you can enjoy deep-tissue massages, aromatherapy, and mani/pedis.

How close is Excellence El Carmen - Adults Only All Inclusive to downtown Punta Cana?

Excellence El Carmen - Adults Only All Inclusive is 22.9 mi away from Punta Cana.

Excellence El Carmen - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2071 out of 2897 reviews
Rating 8 - Good. 458 out of 2897 reviews
Rating 6 - Okay. 193 out of 2897 reviews
Rating 4 - Poor. 71 out of 2897 reviews
Rating 2 - Terrible. 104 out of 2897 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Aliah Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2026

8/10 Good

Christopher

Stayed 8 nights in Feb 2026

2/10 Terrible

Karen, Spring

Traveled with group, Traveled with family
Liked: Cleanliness
Our experience included very rude staff, awful food, and a terrible excursion. To be fair, the room, pool and bar drinks were awesome.
Stayed 4 nights in Dec 2025

4/10 Poor

Fanfan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No animation
Stayed 3 nights in Dec 2025

8/10 Good

Nadia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was absolutely amazing! Room was spacious and clean. I felt welcome from the time I arrived to the time I checked out.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shasank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beach is beautiful. Only minor suggestion would be maybe have more lights in the room.
Stayed 3 nights in Jan 2026

2/10 Terrible

Nadine

Stayed 2 nights in Jan 2026

8/10 Good

Dionne

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful. Staff were very friendly, happy and helpful. The only disappointment was room service food took on average 50 minutes to arrive, on each occasion (3) the food was cold and items were missing on one occasion. The food offering on a whole was basic and bland but certain restaurants (The Grill and also the Lobster Pot) were fabulous.
Stayed 3 nights in Jan 2026

8/10 Good

Misty

Stayed 4 nights in Jan 2026

10/10 Excellent

Pia

Stayed 4 nights in Dec 2025

10/10 Excellent

Leslie K

Stayed 4 nights in Dec 2025

10/10 Excellent

Manuel, Fort Lee

Liked: Cleanliness, property conditions & facilities
Staff was friendly and super helpful
Stayed 4 nights in Jan 2026

10/10 Excellent

Manuel, Fort Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Best room service and the food at all the restaurants super good
Stayed 4 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence El carmen is a wonderful all inclusive resort. You will lack nothing. Staff go above and beyond to make your stay memorable. Dominican people truly are some of the most friendly people. Resort offers many activities day and night. There is always something fun to do. We are already planning our next trip!
Stayed 4 nights in Jan 2026

10/10 Excellent

Kassidy

Stayed 2 nights in Nov 2025

8/10 Good

Wenhui

Stayed 5 nights in Jan 2026

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved this place, the only problem we had was people would save places at the beach in the morning and by the time we got there all the lounge chairs were claimed and nowhere to sit, other than that it was a great trip
Stayed 10 nights in Dec 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay overall was good but I found the entertainment to be lacking for the level of hotel. Extremely disappointing. I have seen better shows at much cheaper hotels in punta cana.
Stayed 5 nights in Jan 2026

8/10 Good

muluemebet

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Kristin, Atlanta

Security risk! Single women BEWARE!!! I was a victim of non-consensual voyeurism, trespassing and invasion of privacy! A male hotel worker used his key to open and enter my hotel room while the do not disturb sign was on, and I was completely naked! He stared at me from head to toe and only left when I screamed! I do not know if his intention was to harm me! Other staff nearby said they did not know the man and did not see anything. Manager Franciely tracked found the minibar attendant opened my door unauthorized! I felt and still feel completely VIOLATED! I made a written report. Franciely and manager Antonio Diaz apologized and said this security risk is unacceptable.They agreed to a full refund of my five nights stay. However, now that I have returned back to the US, I am unable to get a refund as promised, Expedia is not helpful and I can’t get a real person on the phone. Expedia has denied refund twice, and I am not receiving any response by email from Antonio or Customer Service. I will update if they resolve this situation. They did not even offer to compensate me with a free trip due to their major failure. DO NOT STAY HERE and DO NOT BUY THROUGH EXPEDIA!
Stayed 5 nights in Dec 2025

10/10 Excellent

diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to claim,everything superb, the attention of the staff fabulous ,always good mood and willing to help and serve to make you feel comfartable Room excellent also
Stayed 7 nights in Dec 2025

10/10 Excellent

Duc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time at this resort! Will be back..
Stayed 3 nights in Dec 2025

10/10 Excellent

Homero, Middle Village

Clean room,staf
Stayed 5 nights in Dec 2025

10/10 Excellent

Leurim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

8/10 Good

La Wanda Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and it was really clean. They responded quickly if there was a problem!
Stayed 4 nights in Dec 2025