4.2 out of 5

"My husband and I chose Excellence for our honeymoon. Granted, this was both of our first times staying at a resort like this but we where both incred ... " More

By a verified traveler on Sat 19 May 2018

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Hotel Description

A luxury stay in Punta Cana awaits you at Excellence El Carmen- Adults Only All Inclusive. You'll be 13.6 km (8.5 mi) from Macao Beach and 21.9 km (13.6 mi) from Hard Rock Golf Club at Cana Bay. Highlights at this all-inclusive resort include 12 restaurants, 15 outdoor swimming pools, and a full-service spa.

LED TVs with cable channels are featured in all 492 rooms, and you can enjoy free WiFi, furnished balconies or patios, and iPod docks. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include jetted tubs and rainfall showerheads. Sitting areas, DVD players, and separate bathtubs and showers are also available.

A day of pampering at MIILE can include deep-tissue massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The restaurant, AGAVE, serves Tex-Mex cuisine and is open for dinner. With 4 poolside bars and 16 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and outdoor tennis court. Business amenities include a conference center and a meeting room. Additionally, you'll find free WiFi in public areas, a Turkish bath/hammam, and a steam room. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also free valet parking, along with the convenience of an area shuttle.

Places within a 30-minute drive of this 5-star Punta Cana resort include Iberostar Golf Course and Punta Blanca Golf Course.

Junior Suite - Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story Rooftop Terrace Suite With Plunge Pool - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen- Adults Only All Inclusive ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5
Do not waste your money to go there! Let me start off by saying that 95% of the waiters and waitresses are very nice and accommodating. The arrival day was good however the first problem the room key wasn’t working it’s happens no issue....we got in the room it was musky smelling,we used the jacuzzi on friday day it wasn’t cleaned until Monday the refrigerator was leaking we called they didn’t come until the next day or say they say they came the same day which I have proof it wasn’t cleaned up. The left sink was clogged,Also I left my hand bag in the room a certain way when I came back on day one it was certainly searched since I didn’t have any valuable items in there I didn’t report it.Room service was horrible they say it’s almost immediately yea okay I ordered chicken wings it was something else.. a lot of couples were complaing and one couple said the bell guy was making fun of her. We paid for the excellence club and honestly we didn’t even have a “beach bag” in our room you do however get great service on the beach,it was not much difference btw we had to call 2-3 days to get towels and water and to restock our refrigerator..... Emilio from the kitchen/and the grill and Wilkins on the beach were super nice! The rooms were certainly not worth the money, I was very unimpressed on day of check out the so called “ CLUB CONCIERGE “ they didn’t ask how was your stay hope you had a great time or have a safe flight NOTHING! I will NEVER RETURN TO EXCELLENCE EL CARMEN!!!!!

Posted by , from ft laud on Jul 4, 2018

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5 out of 5

Our stay was Excellent!

My husband and I chose Excellence for our honeymoon. Granted, this was both of our first times staying at a resort like this but we where both incredibly impressed. The staff was so great, the restaurants were great! Room service 24 hours a day! We also enjoyed that this was an adults only resort. We are already looking into our next trip at another one of the Excellence resorts! HIGHLY recommend! You will not be disappointed!

Posted by on May 19, 2018

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5 out of 5
This is our second visit to Excellence El Carmen Punta Cana and will definitely not be our last. It’s amazing! During this visit we stayed in building 9 with an oceanfront view and a private rooftop pool. The room was spacious, private and very clean. We were just a few steps away from our VIP lounger on the beach. We had many restaurants to choose from. The breakfast buffet at the Kitchen Table, the Lobster House for fresh lobsters at dinner, The Grill for a wonderful steak dinner, Italian, Mexican, Asian and so many more. We attended the white party and the Dominican dinner on the beach which was so much fun. Alot of great food and dancing. The staff at this resort is absolutely amazing! Very friendly and always happy. Miguel Angel is who we request to meet us at the doors of the resort to escort us to our room upon arrival. As we walk through the resort he points out all of the fun things to do and makes sure we are settled in our room happily. Jose who works by the food truck is also amazing! He is so much fun and always close by to make sure we have everything we need. When you visit this resort make sure to stop by the spa for a massage. My first massage was so good I had to get a second before I left. I could go on about all of the wonderful things offered at this resort. My husband and I call it our home away from home. Thank you Excellence El Carmen Punta Cana for making us feel welcome. See you again next year! It was Excellente!!! The Haley’s

Posted by , from Florida on Apr 30, 2018

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5 out of 5

Great Beach Vaca

Pros: The staff & service was excellent. Our room location was amazing.
Cons: Our TV had a pink line across the screen & needed repaired. The bathtub needed cleaned daily bc dead mosquitos were in it (but never saw live bugs)
Location: We did not go on any of the many excursions offered because there was so much to do at the lovely hotel.
We loved our beachfront excellence club room. We had our own pool right outside our room. The mini bar was stocked with anything we wanted daily (yes alcohol & non alcohol drinks). The greatest part of our stay was the staff. We had THE MOST AWESOME server every day named Carmen. Also, we had an excellent bell hop who helped us by using his own cell phone when our shuttle ride back to the airport did not show up. His name was Elioni and was great. Food was good. Nightly shows were very entertaining with extremely talented dancers/singers. Men bring long pants & close toed shoes because most all the restaurants require closed shoes (no flip flops or sandals). It was a great honeymoon overall!

Posted by , from Ohio on Apr 6, 2018

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5 out of 5

Overall Excellent!

Great experience! Staff was Excelente! Beaches clean and plenty of options for food. Overall great experience!

Posted by , from Texas on Mar 18, 2018

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Comment from Hotel Management

Mar 20, 2018 by Community Manager

Dear Jay, thank you for your preference in Excellence El Carmen! We are delighted to learn that your stay with us was a memorable one! Please know that it would be a pleasure to welcome you back for another excellent experience at the resort. Greetings from Punta Cana!!

5 out of 5

Luxurious hotel and close to beach

Loved my stay here. We had a room with a plunge pool ( that I never used) , bed was comfortable and the outside lounge areas where comfortable and private. We left our room for a meal and when I returned the staff left me a birthday cake and wine with flutes. The food was awesome. No one was on the beach, it was an amazing little getaway. This place is a gem!

Posted by , from gilbertsville on Mar 5, 2018

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4 out of 5

Nice hotel.

The service was very good. The hotel staff could not do enough to make our stay comfortable. The food on the most part was good but not gourmet.

Posted by , from NJ on Jan 22, 2018

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4 out of 5

Would recommend this family of resorts

Pros: Staff was very friendly and helpful.
Cons: Room smelled musty. One night we had the steamed lobster at the Lobster House but it was overcooked.
In 2015, we stayed at Excellence in Punta Cana. Enjoyed everything about that trip, the room was clean, staff were all very friendly and helpful, loved the food and entertainment. Wonderful vacation. This year, 12/2017, we stayed at the Excellence in El Carmen. Food and entertainment were great but I would say the food at Excellence Punta Cana was better. Excellence El Carmen was a very nice resort but our room smelled musty. We did share that with the building concierge before we left. We would go back to the Dominican Republic but our preference would be to stay at the Excellence in Punta Cana.

Posted by on Dec 18, 2017

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5 out of 5

Our Honeymoon couldn't have been any better

Pros: Seriously everything. Great layout. Great style. Faces to the east for amazing sunrises
Cons: I had zero complaints what-so-ever
Location: The beach and hotel where so great we never left! The resort faces almost dead east so the sunrises are amazing!
My wife and I stayed at Excellence El Carmen for our honeymoon and things couldn't have been any better. Upon arrival we were greeted immediately with wonderful hospitality and ushered to the check in where Johan took excellent care of us and even set us up with an amazing room upgrade for an unbelievable deal. Our room was amazing and very well attended to. It was as if ninja staff members sensed when you left your room and came in and refreshed it before you returned. Even the mini-bar in the room was well attended to. On day three, the mini-bar attendant noticed I am quite fond of the locally bottled Coca-Cola so he replaced the diet cokes with extra regular cokes. I didn't need four cokes a day but I thought it was a nice heads up move! The staff were friendly and energetic. Some of the staff really liked to make friends and entertain (Like Alexander!) which we found to be a lot of fun. The facilities are beautiful, there are some minor imperfections here and there, but its a new building and things come up. It wasn't a party resort, we liked that. The coffee was surprisingly good. Im an admitted coffee snob. The food was seriously awesome. The Grill had some of the tastiest steaks I've ever had. They even asked us at every meal if we had any food allergies and tried hard to pay attention to the fact that I eat gluten free due to Celiacs. That was a huge relief to me and above and beyond expectations. In fact that sums up the whole trip, above and beyond all expectations!

Posted by , from Bentonville, Arkansas - USA on Nov 1, 2017

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3 out of 5

Not designed for the oldies

Pros: The grounds were nice but again felt like a barracks. beach and water very nice
Cons: Don't change the old place too much. Have rooms ready Food quality needs improvement
Location: na
First of all the place is nice, 5 Star no way. Excellence Punta Cana cannot be compared to this place in any fashion. Stayed last July in older resort and experience was exceptional. Our feeling as part of the older generation is this resort is designed for the young traveler. There is not a comfortable chair of any type to be found on the premises, and I mean anywhere !! The modern design is not our cup of tea but surely others like it. With the high ceilings and sparse furnishings the acoustics are beyond horrible especially in the restaurants.Now to the food, not one meal stands out in any way. we,re not that fussy either. But to put it bluntly the food sucked ! Service was mediocre, at best getting refills on drinks or water forget about it Oh ! that must be what happened. Breakfast at the kitchen was an experience I could have done without. Only at the omelette station could you be sure it was cooked recently. Egg on toast , Benedict ect looked old and dryed out and might have been prepared the night before. Yuck Not impressed and would not recommend to family or friends.friends. Hoping the rehab down the beach doesn't remove all of the charm and character that the new place lacks..The place is falling apart already and was built using very shoddy workmanship. On a good note beach and pool were great as was the service there.

Posted by , from Boston on Jul 22, 2017

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About the Excellence El Carmen- Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Excellence El Carmen- Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Excellence El Carmen- Adults Only All Inclusive you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. Public spaces have free WiFi. This Beaux Arts resort also offers an outdoor tennis court, a steam room, and a fitness center. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 15
  • Free WiFi
  • Outdoor tennis court
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (45.5 km / 28.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen- Adults Only All Inclusive offers 492 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

AGAVE - This restaurant specializes in Tex-Mex cuisine and serves dinner only.

BASMATI - This fine-dining restaurant specializes in Indian cuisine and serves dinner only.

CHEZ ISABELLE - This fine-dining restaurant specializes in French cuisine and serves dinner only.

THE GRILL - This steakhouse serves lunch and dinner.

FLAVOR MARKET - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

15 outdoor swimming pools are on site along with an outdoor tennis court and a steam room. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.