4.2 out of 5

"Beautiful hotel. Perfect for a couple to do absolutely nothing but beach and food. " More

By a verified traveler on Mon 20 Aug 2018

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Hotel Description

5-star beachfront resort with 23 outdoor pools

Beachside getaway

Within the region of this Punta Cana resort, you'll find Macao Beach and Hard Rock Golf Club at Cana Bay.

All-inclusive

A full-service spa, 12 restaurants, and 23 outdoor pools are all featured at this all-inclusive resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 492 guestrooms also offer free WiFi and free minibar items. LED TVs come with cable channels, and other amenities include furnished balconies or patios and iPod docks.

Suite With Private Pool & Garden - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Two-Story Rooftop Terrace Suite With Plunge Pool - Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen- Adults Only All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Excellence El Carmen- Adults Only All Inclusive

Everyone (19) Couples (4)
5 out of 5
We loved the Jr Suite with swim up pool! The resort was kept spotless and the food was great. Chez Isabelle was exceptional! We thoroughly enjoyed our stay and appreciated the awesome staff.

Posted by , from Gurley, LA on Nov 20, 2018

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2 out of 5
Worst food I have ever had in my life. So bad in fact that my husband got sick by the end of the week and had to be seen by a doctor. The staff was somewhat helpful in helping us get him to a doctor but nobody offered any apologies, or attempted to compensate us in any way. He CLEARLY got sick from the food there since he began showing symptoms on day 6 of our 8 day stay. Never again.

Posted by , from New York on Nov 5, 2018

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4 out of 5
Amazing place all around except food. Great entertainment, beautiful property, location, service. Loved the spa. It would be 💯 wonderful if it wasn’t for the average food, that includes buffet and restaurants. Coffee was good, though.

Posted by , from New York on Oct 30, 2018

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5 out of 5
Beautiful resort with great rooms and awesome staff. The bar by the pool was putting water in my drink one afternoon and when I confronted them, they made it again with tonic water. I told them my drink is pineapple juice and Malibu rum, not water or tonic. The maids are amazing and they do a fabulous job. The best restaurant to us was The Grill, great selection of meats and attentive servers. I’m lactose intolerant and yet your coffee place had both soy and almond milks. Also it was great to have some sherbet while my husband had his ice cream. The jacuzzis at the main pool need to be cleaned better the water was brown after a hour. We were impressed with the resort and will be back for another Anniversary.

Posted by , from Jacksonville Florida on Oct 15, 2018

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5 out of 5
Beautiful resort, excellent service and staff. Looking forward to our next vacation there!

Posted by on Sep 20, 2018

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5 out of 5
Beautiful hotel. Perfect for a couple to do absolutely nothing but beach and food.

Posted by on Aug 20, 2018

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4 out of 5
Staff was very friendly and grounds were kept in pristine condition

Posted by on Jul 25, 2018

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2 out of 5
Do not waste your money to go there! Let me start off by saying that 95% of the waiters and waitresses are very nice and accommodating. The arrival day was good however the first problem the room key wasn’t working it’s happens no issue....we got in the room it was musky smelling,we used the jacuzzi on friday day it wasn’t cleaned until Monday the refrigerator was leaking we called they didn’t come until the next day or say they say they came the same day which I have proof it wasn’t cleaned up. The left sink was clogged,Also I left my hand bag in the room a certain way when I came back on day one it was certainly searched since I didn’t have any valuable items in there I didn’t report it.Room service was horrible they say it’s almost immediately yea okay I ordered chicken wings it was something else.. a lot of couples were complaing and one couple said the bell guy was making fun of her. We paid for the excellence club and honestly we didn’t even have a “beach bag” in our room you do however get great service on the beach,it was not much difference btw we had to call 2-3 days to get towels and water and to restock our refrigerator..... Emilio from the kitchen/and the grill and Wilkins on the beach were super nice! The rooms were certainly not worth the money, I was very unimpressed on day of check out the so called “ CLUB CONCIERGE “ they didn’t ask how was your stay hope you had a great time or have a safe flight NOTHING! I will NEVER RETURN TO EXCELLENCE EL CARMEN!!!!!

Posted by , from ft laud on Jul 4, 2018

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5 out of 5

Our stay was Excellent!

My husband and I chose Excellence for our honeymoon. Granted, this was both of our first times staying at a resort like this but we where both incredibly impressed. The staff was so great, the restaurants were great! Room service 24 hours a day! We also enjoyed that this was an adults only resort. We are already looking into our next trip at another one of the Excellence resorts! HIGHLY recommend! You will not be disappointed!

Posted by on May 19, 2018

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5 out of 5
This is our second visit to Excellence El Carmen Punta Cana and will definitely not be our last. It’s amazing! During this visit we stayed in building 9 with an oceanfront view and a private rooftop pool. The room was spacious, private and very clean. We were just a few steps away from our VIP lounger on the beach. We had many restaurants to choose from. The breakfast buffet at the Kitchen Table, the Lobster House for fresh lobsters at dinner, The Grill for a wonderful steak dinner, Italian, Mexican, Asian and so many more. We attended the white party and the Dominican dinner on the beach which was so much fun. Alot of great food and dancing. The staff at this resort is absolutely amazing! Very friendly and always happy. Miguel Angel is who we request to meet us at the doors of the resort to escort us to our room upon arrival. As we walk through the resort he points out all of the fun things to do and makes sure we are settled in our room happily. Jose who works by the food truck is also amazing! He is so much fun and always close by to make sure we have everything we need. When you visit this resort make sure to stop by the spa for a massage. My first massage was so good I had to get a second before I left. I could go on about all of the wonderful things offered at this resort. My husband and I call it our home away from home. Thank you Excellence El Carmen Punta Cana for making us feel welcome. See you again next year! It was Excellente!!! The Haley’s

Posted by , from Florida on Apr 30, 2018

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About the Excellence El Carmen- Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Excellence El Carmen- Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Excellence El Carmen- Adults Only All Inclusive you can cool off in one of the 23 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. Public spaces have free WiFi. This Beaux Arts resort also offers an outdoor tennis court, a steam room, and a fitness center. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen- Adults Only All Inclusive offers 492 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Agave - This restaurant specializes in Tex-Mex cuisine and serves dinner only. Open daily.

Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Grill - This steakhouse serves lunch and dinner. Open daily.

Flavor Market - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

The 23 pools at Excellence El Carmen- Adults Only All Inclusive span 79,000 square feet (7300 square meters), providing guests with plentiful lounging options. Activities at the resort’s beach include sailing, windsurfing, sea kayaking, snorkelling, and scuba diving. On land, guests can make use of fitness facilities or join a dance class. Overland adventures by jeep, horseback or zipline are available. Tennis clinics, and nightly entertainment round out a wealth of recreational opportunities.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Boasting beautiful views of the Dominican mountains, Miilé Spa is an oasis of tranquillity with outdoor and indoor experiences ranging from oceanside massages to after sun facials to hot stone pedicures. Body wraps and scrubs and a hydrotherapy pool invite relaxation and rejuvenation. Massages in 14 styles soothe muscles and alleviate stress in the spa’s 7 treatment rooms, including couple’s rooms. A beauty parlor, spa tub, and boutique are additional services to explore.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Excellence Club Junior Suite Ocean View category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.