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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property
5-star beachfront resort near Juanillo Beach

Choose dates to view prices

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Property amenity
View from property
Outdoor wedding area
5 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Espada Golf Course
    ‪8 min drive‬
  • Place, Scape Park
    ‪11 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(15 reviews)
  • 657 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

55-inch flat-screen TV with cable channels, TV

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 1141 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • 1141 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

10.0 out of 10
Exceptional
(2 reviews)
  • 1087 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • 3068 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 1011 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Room, 2 Queen Beds, Balcony, Garden View

9.4 out of 10
Exceptional
(8 reviews)
  • 657 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.2 out of 10
Wonderful
(5 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.8 out of 10
Excellent
(27 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Punta Cana

Beachfront retreat .At this Punta Cana resort, you'll be within half a mile (1 km) of Juanillo Beach and 3 miles (5 km) of El Dorado Water Park. Also, Punta Espada Golf Course is within 3 miles (5 km) and Punta Cana Beach is within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.6 miles
  • Punta Espada Golf Course - 8 min drive - 3.7 miles
  • Los Establos Cap Cana - 8 min drive - 3.4 miles
  • Punta Cana Beach - 9 min drive - 4.8 miles
  • Scape Park - 11 min drive - 4.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪The Boathouse - ‬8 min walk
  • ‪Rum Runners - ‬3 min walk
  • ‪The Chinola - ‬3 min drive
  • ‪Coco Cafe - ‬4 min drive
  • ‪Navigator - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5-star beachfront resort near Juanillo Beach
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a hot tub, a steam room, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 6 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 9839 sq ft of conference space
  • 914 sq m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to the airport?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is 8.5 mi (18-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

As of Sep 29, 2025, prices found for a 1-night stay for 2 adults at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive on Sep 30, 2025 start from $600.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offer free breakfast?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive does not offer free breakfast.

Is there a casino at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, there is no casino at this resort.

What time is check-in at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. A fee applies for early check-in.

Is there free parking at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

This resort offers free self parking.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a pool?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features 6 outdoor pools. Guests can enjoy pool access from 6 AM to 7 PM.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like seafood, a beachfront location, and ocean views.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a spa?

This resort has a spa, which features hot stone massages, mani/pedis, and body wraps.

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to downtown Punta Cana?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is 6.2 mi away from Punta Cana.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 804 out of 1023 reviews
Rating 8 - Good. 126 out of 1023 reviews
Rating 6 - Okay. 43 out of 1023 reviews
Rating 4 - Poor. 25 out of 1023 reviews
Rating 2 - Terrible. 25 out of 1023 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

VANIA, KISSIMMIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Unforgettable Stay at Sanctuary for the 2nd time My husband and I had the pleasure of staying at Sanctuary for five days, and from the very beginning, the experience was nothing short of outstanding. Personal & Service: The staff was warm, attentive, and genuinely dedicated to making our stay exceptional. Every interaction felt personal, and their professionalism and friendliness made us feel truly welcome throughout our entire visit. Food Quality & Dining Options: The food was consistently excellent—beautifully prepared, fresh, and full of flavor. We were especially impressed by the wide variety of dining options available. Whether it was a casual bite, a fine dining experience, or something in between, every meal exceeded expectations and offered something unique. Location: The location is another highlight. Sanctuary is ideally situated, offering both tranquility and easy access to local attractions. It felt like the perfect balance between a private retreat and a convenient getaway. Overall Experience: Every aspect of our stay was top-tier—from the comfortable accommodations to the thoughtful details that elevated the entire experience. Sanctuary delivered on every level, and it’s clear they take pride in ensuring their guests have a truly memorable stay. We left already talking about when we can return. If you are looking for an unforgettable getaway with exceptional service, fantastic dining, and a serene location, Sanctuary is the place to be.
Stayed 5 nights in Aug 2025

8/10 Good

John

Stayed 5 nights in Aug 2025

10/10 Excellent

Burnett, WOODBRIDGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in a year staying here. Great service, accommodations, and entertainment and selection of restaurants and food
Stayed 3 nights in Jun 2025

10/10 Excellent

Iliana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2025

10/10 Excellent

Geosvany

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay at Sanctuary Cap Cana, a Luxury Collection Resort. From the moment we arrived, the staff went above and beyond to make us feel welcome and taken care of—truly exceptional service throughout our visit. The food was outstanding, with a variety of delicious options and beautifully presented dishes at every restaurant. The property itself is stunning, elegant, and perfect for a relaxing getaway. The only downside was the beach during our stay—it wasn’t usable due to a large amount of seaweed and muddy water. However, the gorgeous pools and overall experience more than made up for it. We would definitely return and highly recommend this resort to anyone looking for luxury, comfort, and top-notch hospitality.
Stayed 3 nights in Jun 2025

8/10 Good

Dorian Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Girlie J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Frank Marinello

Traveled with partner
Liked: Staff & service, amenities
All
Stayed 3 nights in Jun 2025

8/10 Good

Mary H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and our swim up room was perfect. The staff were all wonderful, especially Emilio, our butler. The food choices were good but I was not happy with the taste. The beach was unusable due to the seaweed. The smell is bad but it’s the time of year it comes in and it’s all over. Overall, we had a relaxing stay but nightlife could be better.
Castle entrance
Castle pool
Pool aerobics
View at breakfast buffet
Stayed 7 nights in Jun 2025

10/10 Excellent

James Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious!! Beautiful!!
Stayed 4 nights in Jun 2025

4/10 Poor

Dorimar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was the best part of my stay at Sanctuary Cap Cana. All of them were helpful, amiable, efficient. Don’t think I have enough adjectives. But the rooms were tired and in need of a refresh. I was in room 6102 and the bathroom was a mess. Even worse was the shower where the shower head needed a cleaning so water would come out of all the holes. That rain shower head was more of a sprinkle than rain. Also, the water temperature could not be controlled. Sometimes it would initially come out at 50*C/112*F. That’s a second degree burn. I was able to lower the temperature to 25* but it still felt much higher than that. Not only is it a health hazard but imagine spending a day in the sun and not being able to lower the water temperature below mid 80s F. Limited restaurants availability. The restaurant staff was limited and some of the restaurants would not open when they were scheduled to be open. The reason for this was that staff would be moved from one restaurant to another and there was not enough staff to operate all advertised restaurants.
Stayed 3 nights in Jun 2025

8/10 Good

GELMI

Stayed 4 nights in Jun 2025

4/10 Poor

Kwanrudee

Stayed 4 nights in Jun 2025

4/10 Poor

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
The condition of the water at the beach was horrible, full of algae. We could not put one foot in the water. I think the Resort should make customers aware of the water situation, I understand is not their fault, it is nature BUT , they should be honest and let people decide. For me, the water was the main reason for the trip. So I was very disappointed!
Stayed 4 nights in Jun 2025

8/10 Good

Gracie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Katie

Traveled with family
Liked: Amenities
The grounds were beautiful. Disappointed that there was no ocean to get into and enjoy. The smell from the seaweed was overwhelming! The buffet was really a cafeteria and the food was not good . Not being self service was quite annoying. Could not get a reservation in the Italian restaurant. Steak restaurant was not good. Service slow Food too salty…
Stayed 6 nights in Jun 2025

10/10 Excellent

karmella

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Its private and steakhouse was best experienced.
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Stayed 6 nights in Jun 2025

6/10 Okay

Taylor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were unable to eat at one of the restaurants on the property called “The Wok.” You have to make reservations with the concierge for this restaurant, but every time we spoke with the concierge, we were informed that The Wok was closed for a private event. One time the concierge told us The Wok was closed as the reason we were unable to book a reservation and we had just spoke with a couple who already had reservations to eat there. If all the restaurants won’t be available during the scheduled stay, then that information should be shared prior to booking, so you don’t arrive only to find out that this resort actually isn’t “All Inclusive”
Stayed 4 nights in Jun 2025

2/10 Terrible

Sarah Elizabeth

Traveled with partner
Disliked: Amenities
We showed up for a ten day vacation to this resort to celebrate our 25th anniversary. We saved up for 5 years to come here. We read reviews and looked at pictures. They said this was a 5 star resort. We specifically chose this resort for romance and the beautiful beach. When we arrived we were told we couldn’t use any of the beaches around the property. They were covered in like high seaweed throughout the entire property. They even closed the restaurant on the water because the smell and seaweed was so bad. The water was dark brown and very unsafe. We weren’t able to go into it the entire 10 days we were there. The resort didn’t comp us anything for our inconveniences. No spa days, or upgrades at all. This trip cost us over $7000 and we mentioned we came here to swim at the beach every day. We even suggested they have a daily shuttle to a beach an hour away that didn’t have seaweed. We mentioned our disappointment multiple times to our butler Alexander. Not once did they try to make amends. The whole trip should be refunded for all the issues at this resort. If anyone would like to see pictures, I have plenty to back it up. Our trip was this year from June 10th-19th 2025.
Picture of unsafe beach with seaweed
Seaweed through the whole resort making beach unusable.
Area near castle part of resort where we stayed
Stayed 9 nights in Jun 2025

8/10 Good

Missy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The majority of the staff and accommodations were AMAZING ! The food was a big disappointment. The buffet meals were bland and cold. We did enjoy The Wok and the italian restaurants for dinner. Miguel, our butler, was extremely friendly and attentive. He was awesome! The seaweed did take over the beach so we were unable to swim in the ocean which was a huge disappointment.
Stayed 4 nights in Jun 2025

8/10 Good

Rohan D

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Could use some more entertainments/events day and night. Other than that the property is lovely room/villa they gave me was awesome
Stayed 3 nights in Jun 2025

10/10 Excellent

Caprena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip getaway from South Florida

The staff was very friendly and professional. We loved the fact that there were different restaurants to choose to dine on property without having to leave property. We ate on my actual Birthday6/10/25 at the steakhouse and the staff was great and the food was magnificent also the staff came out with dessert and sang Happy Birthday, next day we ate at the Asian restaurant which was beautiful as well as the others and the food and staff were magnificent. Third day we ate at the Italian restaurant with wonderful staff. Those were actually the nights we dressed up and actually felt like we were at a 5 star restaurant. There were other wonderful restaurants on the property like the wood fire pizza, the burger grille spot and also the dessert/ ice cream and red velvet dessert spot. All of the staff were awesome and polite and I definitely recommend to stay here because it’s definitely a cut above the rest. We have been traveling for years around the world and we have stayed at Sandals, The Ritz Carlton and number of All inclusive resorts. This by far tops all. Our room was the Junior Luxury Suite King with ocean view. The staff was very helpful. There were several beautiful seating areas to lounge all around the Sanctuary. We loved it and would definitely recommend this beautiful and peaceful location.
Stayed 3 nights in Jun 2025

8/10 Good

Danny, MISSOURI CITY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, food was good. Service could have been better and our initial room had an unpleasant odor. They did move us to another room which was great.
Stayed 4 nights in Jun 2025

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Problemas serios con playas repletas de algas. Un olor nauseabundo en todo el hotel y un alto costo que no merecio la pena. Cobran adicional si deseas tomar agua Perrier o San Pelegrino y de igual forma por bebidas Premium. No es un hotel que este a la altura del precio ni cerca de serlo. En plena mañana uno tratando de descansar maquinas corta cesped y excavadora retirando algas. Pesimo en todos los sentidos!!!
Stayed 2 nights in Jun 2025