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Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

5-star property
Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 1-855-201-7819
4.6 out of 5
Wonderful!
See all 27 travelocity Reviews

"Great property, wonderful staff ready to fulfill any requirements you might have. Restaurants,poolls and beach close proximity to the buildings . Lov ... " More

By a verified traveler on Mon 28 Aug 2023

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Hotel Description

Adults-only beachfront resort with 5 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Punta Cana resort, you'll find Juanillo Beach and Punta Espada Golf Course. Punta Cana Beach and Caleton Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive resort features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy a meal in one of the 5 restaurants and free perks like free self parking and WiFi in public areas.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$506* Per night/room Sep 25 - Sep 26

Junior Room (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Castle Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Jr Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic ratings based on 27 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Everyone (9) Couples (14) Family (5)
5 out of 5
Great property, wonderful staff ready to fulfill any requirements you might have. Restaurants,poolls and beach close proximity to the buildings . Lovely entertainment every evening ( live music at the Love Bar or shows at the DJ Pm bar). We loved it so much . We are already planning the next trip back at the same resort Sanctuary Cana. Thank you for a wonderful experience!

Posted by on Aug 28, 2023

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Comment from Hotel Management

Aug 30, 2023 by Yessica Perez, Sales Manager

On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway.We look forward to welcome you back home in the near future.Warmest Regards,

5 out of 5
This place is truly a Sanctuary. The property is absolutely beautiful and peaceful. The staff was amazing. JT went above and beyond to make sure our stay was the best. José made sure our pool experience was amazing. The food and drinks were excellent. Miguel is an amazing bartender and our drinks were always top notch! It honestly was the most relaxing Honeymoon/vacation we have ever had. There was a lot of seaweed on the beach and ocean water was dirty, but that is not the resorts fault. The weather was amazing in the 80's, but our room pool water was a little colder than I would have preferred. We were not able to stay in it after sunset. Overall, we had an excellent experience and will definitely be returning in the future.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Aug 2, 2023 by Social Media Manager

Dear Wenonah Linnette,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you found our resort to be a true sanctuary, offering a beautiful and peaceful environment for your honeymoon/vacation.It warms our hearts to know that our staff, especially JT and José, went above and beyond to ensure you had the best possible experience during your stay. We take great pride in providing exceptional service to our guests, and we're thrilled that their efforts made your stay even more enjoyable.We appreciate your kind words about Miguel and his bartending skills. Our team strives to deliver excellent food and drinks, and it's rewarding to know that Miguel's top-notch drinks added to the overall experience of your vacation.While we regret that there was seaweed on the beach and that the ocean water was not as clear as you had hoped, we appreciate your understanding that this is beyond our control. We continually work to maintain our beachfront area and provide a comfortable and enjoyable beach experience for our guests.Regarding the pool temperature, we apologize for any inconvenience caused. Your feedback is important to us, and we will address this to ensure that future guests have a more pleasant experience.We are thrilled to know that your honeymoon/vacation was the most relaxing ever, and we are honored to have been a part of this special occasion. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to create lasting memories for you.Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another excellent experience in the future. If you have any plans or requests for your next visit, please feel free to let us know. We're here to make your future stays even more memorable.Once again, congratulations on your honeymoon, and we look forward to your return.Best regards,Randy OgandoSocial Media Manager

5 out of 5
Excellent service and staff. One of the housekeeping staff [Saria] always provided excellent service. The resort staff was exemplary. The all-inclusive restaurants were delicious. This beautiful resort lived up to its name, Sanctuary! We loved Sanctuary and will go back.

Posted by , from LOS ANGELES on Jul 25, 2023

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Comment from Hotel Management

Jul 25, 2023 by Social Media Manager

Dear Mrs. Sonia, Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you had an excellent stay at our resort, and that our staff, especially Saria from the housekeeping team, provided you with exceptional service.At Sanctuary, we take great pride in delivering the best possible experience for our guests, and it's truly heartwarming to know that our efforts made your stay memorable. Your compliments regarding our all-inclusive restaurants and the overall resort experience are deeply appreciated.We can't wait to welcome you back to Sanctuary for another unforgettable stay. Our team is eagerly looking forward to providing you with another exceptional experience, filled with relaxation and enjoyment. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for your kind praise. We genuinely value your feedback, and it motivates us to continue delivering excellence in hospitality.Warm regards,Randy Ogando

5 out of 5
The staff was very friendly and the food was good. I do wish they had more lunch/snack options.

Posted by on Mar 31, 2023

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Comment from Hotel Management

Mar 31, 2023 by Social Media Manager

Dear Brianna, Thank you so much for your kind words. We are truly grateful to know that our amazing team exceeds the limits of luxury service in your stay. We are glad to know that you enjoyed this vacation. We hope to see you again soon at Sanctuary Cap Cana. Best regards.Randy Ogando Social Media Manager

3 out of 5
The food was NOT great. I was very d

Posted by on Feb 23, 2023

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Comment from Hotel Management

Feb 25, 2023 by Social Media Manager

Dear makia jeane smith, we have shared your feedback with our operational team, who will take it upon themselves to improve the experience, we ensure you that corrective action will be taken as necessary.Best regards.Randy Ogando Social Media Manager

5 out of 5
Such a beautiful place and the staff are next level. Ricardo took the best care of us from setting up reservations to carting us to the pool! It was a totally unexpected convenience and really made the trip that much more enjoyable. Randy was our favorite waiter. We fell in love with this place and the people. Highly recommend to couples looking to relax and reconnect.

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 8, 2022 by Social Media Manager

Dear Mr. Ashley, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Cap Cana. It means the world to us to know that we did meet your expectations; it fills us with pride and encourages us to continue providing our valued guests with excellent service.We look forward to providing you with another memorable experience.Best regardsRandy Ogando Social Media Manager.

4 out of 5

Posted by on Aug 15, 2022

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Comment from Hotel Management

Aug 16, 2022 by Social Media Manager

Dear Mr. Mario Anthony, We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. We look forward to providing you with another memorable experience. Best regards. Randy Ogando Social Media Manager.

5 out of 5
We had such a wonderful stay. Everything was so clean and pristine. The staff was the best part of the trip- from our butler Jesús, to the staff at each restaurant, to the entertainment team (we loved Caroline!) They went out of their way to ensure us having the best time possible. We would love to come back!

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jun 28, 2022 by Social Media Manager

Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.

5 out of 5
This property was a great place

Posted by on May 21, 2022

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Comment from Hotel Management

Jun 13, 2022 by Sanctuary Cap Cana

Thank you for taking the time to share such a great overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.

5 out of 5
We had a wonderful time here ,very chill atmosphere, staff was very friendly ,,shout out to our butler Miguel at the beach front villa which we stayed he was on point our entire stay. We would definitely recommend to anyone wanting a nice relaxing vacation,,but if u want to drop it like its hot every nite its probably not for you,,lol

Posted by on May 14, 2022

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Comment from Hotel Management

May 16, 2022 by Sanctuary Cap Cana

Thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future.

About the Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

  • Access to onsite nightclubs included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a 24-hour fitness center, a spa tub, and a steam room. Self parking is free. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 3 levels
  • 2 buildings
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • 322 sq m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free self parking

Room Amenities

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the resort. 5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Marina nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Sanctuary Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (in select rooms)
  • Well-lit path to entrance
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts
  • Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Hotel Resorts
  • Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
  • Sanctuary Cap Cana Adults Playa Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Resorts
  • Sanctuary Cap Cana by AlSol All Inclusive Adults Only
  • Sanctuary Cap Cana by Alsol Adults Only All Inclusive
  • Sanctuary Cap Cana by Alsol All Inclusive
  • Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
  • Sanctuary Cap Cana
  • Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts
  • Sanctuary Cap Cana All Inclusive Adult Resort

You should know

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.