"From the Entertainment staff with all their fun activities to the food where I had what I would consider the best piece of grilled octopus of my life
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Adults-only beachfront property with 3 outdoor pools
Beachfront retreat
A stay at this property places you within half a mile (1 km) of Juanillo Beach and 3 miles (5 km) of Indigenous Eyes Ecological Park. Also, Los Establos Cap Cana is within 3 miles (5 km) and Punta Cana Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive ratings based on 9 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive
Everyone (3)Couples (5)Family (1)
2 out of 5
Your guests should not have to wait close to four hours to check in especially when your facility does not provide shower amenities. Concierge Mr. Frandy, Chef Edinson and Waitress Ms. Idalmis from The Pier Buffett at the Zilara side went above and beyond their job. All three employees deserve recognition for such excellent service. Unfortunately colorism plays a huge roll at this resort. We will never return back to Cap Cana Hyatt Zilara. My husband who is black was only treated fairly by the darker skinned employees. You can see the tension at times between the light skinned employees and darker. At the end of our trip both the manager and director of the hotel attempted to convince me to change my review. No incentive can change what I observed and experience on this trip. What a horrible vacation!
Posted by Rummel on Jul 21, 2022
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5 out of 5
From the Entertainment staff with all their fun activities to the food where I had what I would consider the best piece of grilled octopus of my life to the pool and all the new friends I found there, this trip was amazing! I travel as often as I can and this will definitely be a return trip for me!
Posted by Angela Marie on Nov 15, 2021
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Comment from Hotel Management
Nov 16, 2021
by Social Media Coordinator
Dear Angela,
Thank you for highlighting our staff and gastronomy offer. It is a privilege to know you tried the best octopus of your life in our restaurant. We want to invite you one more time to delight you with our exquisite restaurants.
Until next time from the Caribbean!
Best Regards,
Madeline Serrano
Social Media Coordinator
Hyatt Ziva & Hyatt Zilara
5 out of 5
Beautiful grounds, ocean front with clean beach - staff does a great job trying to keep up on excess seaweed. Plenty of dining and bar choices with 5 star selection and taste. Staff is amazing - cater to your every need
Posted by Deanne on Sep 23, 2021
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Comment from Hotel Management
Sep 29, 2021
by Social Media Coordinator
Dear Guest,
Posts such as yours, without a doubt, delight us and gives us the confidence to keep working hard to satisfy our customers and improve our service. It also represents a challenge to maintain the magic that makes our dear customers choose their holiday destination, this paradise called Hyatt Cap Cana.
Please rest assured that your excellent observations will be transmitted to our team, who went out of their way to meet your needs and created a pleasant and comfortable visit.
We are looking forward to seeing you soon and provide you an unforgettable experience in your home away from home!
Best regards,
Victoria Balbuena
Social Media Manager
Hyatt Zilara & Ziva Cap Cana
4 out of 5
The facility is so clean, new and massive! We really enjoyed having both sides of the resort at our disposal for food and activities. The one downside was the service. They were very slow at times and some of the food was not prepared the way we asked due to a language barrier at times. As nice as it was, one time was enough because of the service and the food not being unbelievable.
Posted by Francis John on Aug 23, 2021
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Comment from Hotel Management
Aug 23, 2021
by Social Media Coordinator
Dear Guest,
We want to thank you for bringing your comments about your stay in our Hotel to our attention. Through communications of this nature, our customers assess and evaluate our performance and ensure that we maintain and deliver the expected level of service.
Please rest assured that your observations have been taken into the highest consideration and shared with the corresponding departments.
Best regards,
Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
5 out of 5
Posted by Madison R on Aug 1, 2021
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5 out of 5
Posted by a verified traveler on Mar 14, 2021
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Comment from Hotel Management
Mar 25, 2021
by Social Media Coordinator
Dear guest,
Thank you for rating our Hyatt Ziva Cap Cana a 5/5.
We are looking forward to welcoming you soon.
Kind regards,
Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
5 out of 5
Posted by Willie on Jan 23, 2021
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Comment from Hotel Management
Feb 3, 2021
by Social Media Coordinator
Dear Willie,
Thank you for rating our Hyatt Zilara Cap Cana a 5/5.
We are looking forward to welcoming you soon.
Kindest regards,
Victoria Balbuena
Social Media Coordinator
Hyatt Zilara and Ziva Cap Cana
5 out of 5
Hyatt Zilara Cap Cana was gorgeous from the moment you walk into the lobby and can see clear through to the water. The staff was extremely caring and never hesitated to help you find something or simply say hello as you pass through. If you are considering traveling this place I would highly recommend. This was the most relaxing week in 2020.
Posted by WPR, from Virginia Beach on Dec 7, 2020
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Comment from Hotel Management
Dec 15, 2020
by Social Media Coordinator
Dear
We feel the honor to read that from the moment you set your foot on the resort until the moment you left; we made you feel like royalty.
It will be a pleasure to cater to you once again and continue providing you the most amazing and wonderful experiences.
Kindest regards,
Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
5 out of 5
The Hyatt Zilara/Ziva knows exactly what they are doing. I cannot say enough great things about this resort and every employee we encountered. We stayed in August 2020 with an ocean view room and it was perfect. Precautions are taken upon arrival of the resort including sanitation and temperature checks. There are endless hand sanitizer stations around the property. The rooms are very clean and large enough. The only negative I would have to say is that only showers are in the rooms and no tubs. The food was delicious and the presentation was perfect. We thoroughly enjoyed breakfast and lunch at Chinola almost daily. For dinner, I would recommend Brando’s, Waves, and Noodle and Thread. The buffet is the only place I will not go back to as I found it lacking variety and flavor. We enjoyed all the drinks at the pool and on the beach and the views from the entire resort. The Michael Jackson show is a must! We cannot wait to come back in October! Thank you to Luis Miguel, Victor, YoYo, Sandy, Domingo Beltre, Simeon, Edwar, Junior, Rubi, Fabio, Rab, and Jherrfy for making lasting impressions on us! Your kindness was much appreciated.
Posted by kraftfamily, from Hammond, La on Aug 17, 2020
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Comment from Hotel Management
Aug 17, 2020
by Social Media Coordinator
Dear kraftfamily,
Our Hyatt Zilara Cap Cana team will be motivated to know that with their service, they contributed to creating you a great vacation. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence.
Please rest assured that our observations have been taken in the highest consideration and have been forwarded to the corresponding departments to analyze the points you mentioned.
Looking forward to seeing you in October!
Victoria Balbuena
Social Media Coordinator
Hyatt Ziva and Zilara Cap Cana
About the Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Kayaking included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Cooking classes/lessons included
Fitness facilities included
Water fitness classes/lessons included
Volleyball included
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
All land sports and fitness activities and facilities are included
Theme parties included
Snorkeling included
Property Features
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a 24-hour fitness center, and a spa tub. Valet parking is free. Smoking is allowed in designated areas at this 5-star Punta Cana property.
375 guestrooms or units
6 levels
3 buildings
6 dining venues
2 swim-up bars
6 bars or lounges
15000 sq ft of conference space
1394 sq m of conference space
Built in 2019
Deli
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Garden
Gift shop
Beauty salon
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar on the beach
Coffee shop
Bar by the pool
Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive offers 375 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include slippers, designer toiletries, and hair dryers. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Pillowtop beds
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Down blanket
Pillow options
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
The Pier - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Brandos - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Journeys - This theme restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Shutters Beachside - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Waves - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Horse riding nearby
Beach yoga on site
Ecotours nearby
Fitness classes on site
Cave exploring/spelunking nearby
Beach volleyball on site
Yoga classes/instruction on site
Ziplining nearby
Spa Services
The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Prenatal massage
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Detoxification wrap
Hot springs/mineral springs in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 AM
Minimum check-in age is: 18
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Service animals are allowed
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Minimum guest age is 18
Gap period enforced between guest stays - 24 hours
Hotel Names
Hyatt Zilara Cap Cana Adults All Inclusive
Hyatt Zilara Cap Cana Adults All Inclusive Punta Cana
Hyatt Zilara Cap Cana Adults Hotel Punta Cana
Hyatt Zilara Cap Cana Adults Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only Punta Cana
Punta Cana Hyatt Zilara Cap Cana - Adults Only Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana - Adults Only Punta Cana
Hyatt Zilara Cap Cana Adults Punta Cana
Hyatt Zilara Cap Cana Adults Only – All Inclusive
Hyatt Zilara Cap Cana All Inclusive
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana Adults Only All Inclusive
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Punta Cana
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is 7.8 mi (17-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive.
This property is on a private beach. Don't forget your sunscreen!
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive does not offer free breakfast.
No, there is no casino at this property.
Check-in is from 3:00 PM - 11:00 AM.
This property offers free valet parking.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive features 3 outdoor pools.
There are 6 onsite restaurants, offering options like international cuisine and a beachfront location.
This property has a spa, which features aromatherapy, hot stone massages, and mani/pedis.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is 7.8 mi away from Punta Cana.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
