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Ocean El Faro Resort - All Inclusive

5.0 star property
5-star beachfront property near Macao Beach

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Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Creator video - submitted by AD Loves Travel
Privilege Royal Master Suite | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap
Privilege Royal Master Suite | Free minibar, in-room safe, desk, laptop workspace
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Parking included

Explore the area

View in a map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪14 min drive‬
  • Place, Macao Beach
    ‪16 min drive‬
  • Place, Cana Bay Golf Club
    ‪25 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪62 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(264 reviews)
  • Garden view
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Vista Piscina

8.4 out of 10
Very good
(118 reviews)
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(34 reviews)
  • 566 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.4 out of 10
Good
(34 reviews)
  • Garden view
  • 1364 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 628 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 1459 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only | Free minibar, in-room safe, desk, laptop workspace

Privilege Master Suite Swim Up - Adults Only

  • 1193 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Privilege Royal Master Suite

  • Ocean view
  • 1089 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

8.8 out of 10
Excellent
(12 reviews)
  • 559 sq ft
  • Sleeps 4

View all photos for Room Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Junior with Pool View

10.0 out of 10
Exceptional
(1 review)
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 559 sq ft
  • Sleeps 2

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • 1356 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 527 sq ft
  • Sleeps 4

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • 527 sq ft
  • Sleeps 4

Suite Luxury with Sea View

  • 1184 sq ft
  • Sleeps 2

View all photos for Suite Master with Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 527 sq ft
  • Sleeps 3

Junior Suite Vista Piscina

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite

Daisy Family Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Daisy Family Junior Suite

  • Garden view
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View | Free minibar, in-room safe, desk, laptop workspace

Daisy Family Junior Suite Pool View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

W Punta Cana, Adult All-Inclusive

Uvero Alto
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 48 reviews
$749 nightly
The price is $959
Feb 21 - Feb 22
Total with taxes and fees
W Punta Cana, Adult All-Inclusive

About the neighborhood

Punta Cana

Beachfront retreat .Your stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and Sirenis Aquagames Water Park. Cana Bay Golf Club and Punta Blanca Golf Course are within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 14 min drive - 4.1 miles
  • Macao Beach - 16 min drive - 5.6 miles
  • Cana Bay Golf Club - 25 min drive - 10.3 miles
  • Punta Blanca Golf Course - 26 min drive - 11.7 miles
  • Arena Gorda Beach - 29 min drive - 12.6 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪El Mercado - ‬8 min walk
  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Dolce Vita - ‬8 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

5-star beachfront property near Macao Beach
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 598 guestrooms or units
  • 3 levels
  • 18 buildings
  • 11 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 598 accommodations with free minibar items and espresso makers. Rooms open to balconies. 49-inch LCD televisions come with cable channels.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Ocean Blue & Sand Beach Resort - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.3 out of 5, Excellent, 4,875 reviews
Ocean Blue & Sand Beach Resort - All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean El Faro Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

Guests should have 18 years old or older to access nightclub

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

How close is Ocean El Faro Resort - All Inclusive to the airport?

Ocean El Faro Resort - All Inclusive is 25.2 mi (45-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

Does Ocean El Faro Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean El Faro Resort - All Inclusive.

How close is Ocean El Faro Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Ocean El Faro Resort - All Inclusive offer free breakfast?

Ocean El Faro Resort - All Inclusive offers free buffet breakfast every day from 6:30 AM to 10:00 AM.

Is there a casino at Ocean El Faro Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (23-min drive) is nearby.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in.

Is there free parking at Ocean El Faro Resort - All Inclusive?

This property offers free self parking.

Does Ocean El Faro Resort - All Inclusive have a pool?

Ocean El Faro Resort - All Inclusive features 2 outdoor pools and a children's pool.

Does Ocean El Faro Resort - All Inclusive have a restaurant?

Ocean El Faro Resort - All Inclusive is home to El Mercado, which features international cuisine.

Does Ocean El Faro Resort - All Inclusive have a spa?

This property has a spa, which features body treatments, hydrotherapy, and mani/pedis.

How close is Ocean El Faro Resort - All Inclusive to downtown Punta Cana?

Ocean El Faro Resort - All Inclusive is 20.6 mi away from Punta Cana.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1941 out of 3644 reviews
Rating 8 - Good. 812 out of 3644 reviews
Rating 6 - Okay. 423 out of 3644 reviews
Rating 4 - Poor. 235 out of 3644 reviews
Rating 2 - Terrible. 233 out of 3644 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Benjamin Jay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Amenities, Welcoming environment and property in general was amazing. Staff didn’t pay much attention to details and totally missed part of my main reason there. Nonetheless, H10 is Fabulous resort and I’ll visit again. Very much recommendable
Stayed 5 nights in Jan 2026

10/10 Excellent

ODINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a lovely temperature and there was always something fun going on. We loved the swim up bar. I wish the staff enforced the rule about not holding the lounge chairs because they were usually all taken before 9am and people took off for hours so no one else could use the chairs. Also would like to see the pool a bit better maintained and cleaned.
Stayed 6 nights in Jan 2026

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’ll start with the BEST: We were assigned a butler-not realizing you don’t have to have them if you don’t want-but for us, he did come in very handy. Jose was wonderful and often went above and beyond. Example-Our daughter was sick when we landed on his way into work he actually stopped at the pharmacy and grabbed Flonase for me. the LITTLE things!! The property is absolutely amazing. I can’t speak highly enough about all it had to offer. Pools, beaches, bars…There was something to entertain everyone!!! It was well kept. Nice beach with a little lagoon off to the side(perfect for calm waters) The staff is friendly and most work hard. Room was cleaned daily and even bed turned down most nights 💚. And we LOVE cats(not everyone does but I bet they like them more than they like Lizards mice and rats!) I do wish they’d put a donation box up and get the male cats neutered we would’ve left $100 to contribute to that but it was a great source of entertainment for my kids! The coffee shop is the BEST and those ladies have it down!! And burger bar decent Rooms need some real TLC especially bathrooms. And humidity in rooms had our clothes damp and smelly. And FYI watch the sales pitch people selling timeshare bs. Good excursions around Food was just ok! Buffet was best option and Sakura. Steakhouse needs to perfect cooking steak and Italian was terrible. Again best restaurant-coffee shop! Get rid of seed oil used to cook EVERYTHING-PERFECT the food and then it’s a 5
Stayed 6 nights in Jan 2026

10/10 Excellent

BRIAN, HARVEST

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun family vacation and Reinaldo Sanchez from the guest service team took great care of us. We enjoyed the resort and family time!
Stayed 5 nights in Dec 2025

8/10 Good

Nathan

Traveled with group, Traveled with family
Liked: Amenities
The pools and lazy river were wonderful, and the food was excellent. Some staff were outstanding, with special shout outs to Reinaldo (took care of everything we needed!), John and Janathan (best pool bartenders!).
Stayed 5 nights in Dec 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
José Miguel Jiménez was our concierge and was amazing! Every morning with a text on our daily plans and helped with all reservations and bookings. Couldn’t have asked for a better experience!
Stayed 7 nights in Dec 2025

2/10 Terrible

ROCCO, wolcott

Stayed 6 nights in Nov 2025

10/10 Excellent

Nasseer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room wasn't great at first but I mentioned everything that was wrong to our online concierge who immediately made contact when we checkin and it was all taken care of within an hour. Our online concierge Carlos Enrique Buayone was available at all times to assist in making dinner reservations, ideas to do around the area, or any questions we had, was quick to help. The property was easy to navigate and was clean. Food was good my favorite restaurant is Sakura and Margarita.
Stayed 6 nights in Nov 2025

10/10 Excellent

Lourdes

Stayed 5 nights in Nov 2025

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities
An Exceptional Experience Thanks to Consierge Kevin Paulino! We recently completed a wonderful stay at Ocean El Faro, and we can't recommend it enough. From the moment we arrived until we departed, the customer service was outstanding—everyone we encountered was genuinely nice and courteous. The true highlight of our trip, however, was the unparalleled service provided by our Consierge, Kevin Paulino. Kevin truly went above and beyond to ensure our experience was flawless. He took the initiative to handle all of our a la carte restaurant reservations, making dinner planning completely stress-free. More impressively, he checked on us daily, both in person and via text message, demonstrating a commitment to personalized service we rarely see. When we notified him that the steamer in our room wasn't working, he had it replaced quickly and efficiently. His attentiveness elevated our entire vacation. Beyond the incredible service, the hotel's amenities and food were excellent. The buffet restaurant offered a great variety of choices, and the food was consistently fresh and delicious. Furthermore, the property itself is beautifully maintained; the pools and gardens were immaculate and provided a relaxing atmosphere all week long. If you are planning a trip to Ocean El Faro, know you are in good hands, especially if you have the pleasure of being assisted by Kevin Paulino. Five stars!
Stayed 3 nights in Nov 2025

10/10 Excellent

Erik

Stayed 5 nights in Nov 2025

8/10 Good

Jose R

Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Carlos with Experian was amazing, I mean top of the line service from him, I appreciate how helpful he was when I fell and hurt my back. He assisted me my whole trip, Orisis which is the manager of Ocean El faro was great, he heard me out and accommodated me instead of making me feel unheard/unwanted. Will be visiting soon again!!! Thanks Carlos
Stayed 3 nights in Oct 2025

10/10 Excellent

Albert Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Kevin was amazing to my entire family
Stayed 5 nights in Oct 2025

8/10 Good

Francois

Traveled with family
Liked: Amenities
We arrived as a group of 50 and Kevin, our butler was fantastic! He was available day and night for us, whatever any of us needed he was on top of it. Even on his day off he was sure to get things done for us. Before arrival we were assuming we wouldn’t be able to have any dinners together seeing as how we were such a large group, but Kevin made it happen on 2 occasions for us and the other nights we were separated in 2 smaller groups. It was amazing! Kevin went out of his way to make sure we had 2 beautiful birthday celebrations with delicious cakes and the waiters made it so special by singing together. Thank you again Kevin, you made our big family vacation extra special 🙏
Stayed 5 nights in Oct 2025

8/10 Good

sidney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and all facilities amenities. Food was good, should have more seasoning, salt and pepper at table. Resort should have designated area for smokers, people were smoking everywhere, even at pools and around kids. Should have lines on the floor orienting guests direction of flow on the buffets. Staff was very friendly and prompt to help. People at the resort work so hard and long hours every day for the guest have a pleasant vacation.
Stayed 10 nights in Oct 2025

2/10 Terrible

IBRAHIM

Stayed 5 nights in Oct 2025

8/10 Good

Nahomi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 4 nights in Oct 2025

4/10 Poor

Ali

Traveled with family
Liked: Property conditions & facilities
Room was not bad. The food was absolutely horrible at this resort. Water was horrible. It was worse than cuba. I went to another resort 20 minutes away and the food was the best i ever had.
Stayed 5 nights in Oct 2025

6/10 Okay

Shirine

Stayed 4 nights in Oct 2025

6/10 Okay

Sebastian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great facilities but need to be repaired ASAP
Stayed 5 nights in Oct 2025

8/10 Good

Rosanny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I want to say our tour person Reinaldo was AMAZING for all he was able to do he did for us and I can’t thank him enough, however you get what u pay for.. if you book through Expedia be expected to be told to upgrade for better.. they kinda treat u a certain way with the wrist band they give you. Numerous times I have had to call to beg for someone to bring us drinks or water or coffee to the room… and it’s not like u can just go ahead and grab them yourself . They HAVE to bring it to you . There were days I waited 4 hours for drinks . Room service sucks. Menu is sub par and they charge for breakfast room service . I appreciated the suite i appreciated the quietness but the first time I booked a resort through Expedia and was treated subpar because I did not get it through them themselves . Also BE PREPARED that when u book through Expedia the hotel will try to force u in a time share sell because u solely booked through Expedia
Stayed 7 nights in Oct 2025

2/10 Terrible

Natalia, Clayton

Stayed 4 nights in Oct 2025

8/10 Good

Carlos

Stayed 3 nights in Oct 2025

10/10 Excellent

evelisa

Stayed 7 nights in Oct 2025