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"It was great, but no body seemx to kkow 8f hrte is a show " More

By a verified traveler on Thu 28 Nov 2019

Hotel Description

Upscale beachfront property with 9 outdoor pools

On the beach

A stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 208 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include free minibar items, balconies or patios, and MP3 docks.

Suite (PAD)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max
$542* Per night/room Jun 23 - Jun 24

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (PAD Swim Up Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Flat)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Suite (SWANK PLUNGE POOL SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (FLAT SWIM UP SUITE)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (10) Family (2)
4 out of 5
It was great, but no body seemx to kkow 8f hrte is a show

Posted by on Nov 28, 2019

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Comment from Hotel Management

Nov 29, 2019 by Hotel Management

Dear Guest, Thank you for sharing your comments with us, we are very happy to know you had a great experience. We hope to be the host of your future holidays! Kind Regards,

1 out of 5

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Hotel Management

Dear Guest, Thank you for the time taken to share with us the rate of your recent stay. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection. Kind Regards,

2 out of 5

Posted by on May 8, 2019

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Comment from Hotel Management

May 9, 2019 by Your Hotel Management

Thank you for your rate and for sharing with the community. We are very sorry for the areas that did not achieve your expectations, I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
The property was well maintained and clean. While planning our trip we understood that the resort was family oriented. We thought the resort being a Nickelodeon resort might be overbearing. It was the total opposite. We enjoyed the activities and what was offered. We had fun at the pool as a family, and the water park while interacting with characters.

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 15, 2019 by Nick Team.

Dear anonymous, Thank you very much for this lovely 5 stars review. We are thrilled to know you and your family had a wonderful stay while with us! We hope to host you all many more times in our hotel. Sincerely,

1 out of 5
It was ok experience. Service is slow and not what I expected!!

Posted by , from nj on Aug 31, 2018

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Comment from Hotel Management

Sep 2, 2018 by Nickelodeon team.

Dear Achi, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve your experience. Sincerely yours,

2 out of 5
I really wanted to like this place but overall I was disappointed. Nickelodeon shares property with Sensatori- a high end hotel that caters to British clientele- the main pool is incredibly boring with no activities for the kids, the beach was clean but the water is very choppy, and again no activities for the kids at all. The biggest problem was the main pool and Aqua Nick closed at 7pm!!! Luckily we upgraded our room so we were able to continue swimming. Aqua Nick was better for the kids but there was only the play area, a lazy river and the tiniest pool to relax in. The food was average everywhere- we tried all of the restaurants that allowed kids- some are exclusively for adults only. The shuttle service was unreliable and unsafe (golf carts) and some kids were jumping off the back before the cart came to a complete stop. We did get slimed which was fun but not with the cost $85 for a “private slime”. Overall there are better places to take the kids that have more activities, nicer accommodations and better food.

Posted by on Jun 29, 2018

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Comment from Hotel Management

Jul 30, 2018 by Hotel Management

Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect.

5 out of 5
The hotel was clean, fun for kids and adults. Staff is very friendly and very accommodating.

Posted by , from New York, NY on Mar 23, 2018

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Comment from Hotel Management

Mar 25, 2018 by Nickelodeon team.

Dear DA, Thank you very much for the 5 stars review! We are glad to know you had a great time while with us. We hope to have the honor of hosting you many more times in our property. Sincerely,

2 out of 5

Definitely not a 5-Star resort

We just got back from the resort. The only good part was the water park for the kids. Other then that, it was not 5-Star. The food was average at best, most of the staff didn’t speak English, service at the restaurants was terrible and it is not as kid friendly as they promote it as. They do not provide life jackets at the pools or cups with lids for little kids.

Posted by , from New Jersey on Feb 22, 2018

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Comment from Hotel Management

Feb 26, 2018 by Nick Team

Thank you very much for providing us with your honest review, Lauren. We are sincerely glad to know you decided to visit us for your vacations. While we are glad to know you did enjoy the time while with us, we are saddened to learn we were not able to fully exceed your expectations. You may rest assured your comments have been shared with the involved departments for the corrective measures to be implemented right away. We hope to have the chance of hosting you once more in our property.

4 out of 5

The hotel is great the room...

My family and I have a great time at the Nickelodeon hotel. There’s a ton of stuff to do for kids. There is a daily activity sheet handed out every morning things like family slime time, pool dance party, Circus night, character shows and meet and greet with the characters and more. The thing that really disappointed me with the hotel was make reservations to the restaurants prior to arriving at the hotel was extremely difficult. I sent several emails prior to arriving and once we arrived I found out that there was not one reservation made for us. Also the hotel room seem like it was falling apart. The bathtub leaked, the handles on the sinks were incorrect, the beds were extremely uncomfortable and quit squeaky. The balcony door part of it fell off and hit me in the head.

Posted by , from warrington, pa on Nov 17, 2017

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Comment from Hotel Management

Nov 23, 2017 by Oscar Lora, General Manager, Nickelodeon Hotels &

Dear Erin First of all I want to thank you for sharing your feedback with us at Expedia. We are sorry that you have experienced mentioned inconvenience with the restaurant reservations and if there were maintenance issues in the assigned Suite; I am truly sorry. We have addressed all mentioned to our operations Team and Management so that corrective manners can be taken. Please do not hesitate to contact the Customer Service Team at Karisma Mexcio so that all mentioned can be reviewed with you directly. Warmest regards,

2 out of 5

will not be returning

Pros: wok wok and the Italian restaurants where good if you could get a reservation, wok wok will tell you that they are booked as you look at a empty room
Cons: Take the management from the Karisma, Eldarado Royal resort in Mexico (same company) and have them train the management and staff at this location.
Location: Buggy Ride was great
If you want the short version, just book somewhere else, if not read on. With the exception of a few of the wait staff most of the staff wouldn't even look at us, I think of fear that you may ask them something. The standard answer here was 30 minutes or just yes, yes and nothing was ever followed up on even asking 3 times often didn't get results. For a new facility it has a lot of problems, everything from serious engineering and design problems right down to the iron, alarm clock, safe, tv remotes, etc. that do not work. Don't get me wrong you will not go hungry here but gourmet is a stretch. Breakfast and lunch are both buffets no matter where you eat. You may go thirsty as the bars often where not opened and when they where the employees where to busy having there own side conversations to get you a drink. If your looking at staying here you should also know that its marketed as an adults only resort?? Sensatori Punta Cana.. look at there reviews also because its the same place, same restaurants, pools, etc. They try separating them like it's a smoking section in diner, but yet they walk you through the adult section with your kids to seat you at the booth right next to them. Speaking of smoking it was acceptable to smoke even at the nick water park which i thought was concerning. With so many choices I would not return to this resort at any price or discount rate, they just don't care or haven't been given the training needed for a 5 star resort.

Posted by , from Pennsylvania on May 17, 2017

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Comment from Hotel Management

May 22, 2017 by Guest

Thank you for taking the time to provide us your review, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We are truly very sorry if we did not achieve your expectation with hope you will provide us a new opportunity to restore your faith in us.

About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Location Uvero Alto, Punta Cana, 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Language

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Windsurfing
  • Water fitness classes/lessons
  • Yoga classes/lessons
  • Theme parties
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Scuba diving lessons not included
  • Water fitness classes/lessons not included
  • Yoga classes/lessons not included
  • Windsurfing not included
  • Snorkeling not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Theme parties not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Kids club included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 208 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (40.7 km / 25.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 208 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.

Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.

Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

BRGRS.PH - This theme restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Scuba diving nearby
  • Fitness classes on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Vassa Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Hotels Resorts Punta Cana Hotel
  • Nickelodeon Hotels Resorts Hotel
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.