Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Property class: 5 and above
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 outdoor pools, pool umbrellas, sun loungers
Room (THE PINEAPPLE) | View from room
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪41 min drive‬

Room options

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

8.4 out of 10
Very good
(47 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

Suite (NEST SUITE)

8.4 out of 10
Very good
(180 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(70 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the neighborhood

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 14 min drive - 5.8 miles
  • Cana Bay Golf Club - 23 min drive - 10.5 miles
  • Punta Blanca Golf Course - 25 min drive - 11.9 miles
  • Arena Gorda Beach - 28 min drive - 12.8 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star beachfront property near Sirenis Aquagames Water Park
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (40-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on May 14, 2026 start from $386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (21-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features aromatherapy, reflexology, and prenatal massages.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 797 out of 2185 reviews
Rating 8 - Good. 460 out of 2185 reviews
Rating 6 - Okay. 370 out of 2185 reviews
Rating 4 - Poor. 235 out of 2185 reviews
Rating 2 - Terrible. 323 out of 2185 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Stayed 6 nights in Mar 2026

10/10 Excellent

Maria

Stayed 1 night in Jan 2026

2/10 Terrible

Mariya

My experience at the Nickelodeon resort was the worst I ever had in my entire life!!! Starting with the room, can’t get a normal shower for a week, the water temperature in the shower was changing from hot to cold by itself. My wife waited for a hairdryer for literally 3 days, the balcony door was very hard to open and close,me and my kids had to push to get it moved, the water pipe for the bathtub was leaking and we didn’t have any water for a bit one of the days. Now onto the beach you have to pay if you want to have shade, the free sun beds are only 20-25 and if you’re not the first one in morning, forget about it! Some of the days there was not even payable ones available, forget about the pool, forget about the beach!!!! OMG, so about the restaurants, we didn’t see as many restaurants as they advertised! And let me tell you guys it’s very very hard to get a reservation. Food was horrible!!! You have to login at their website at 9am every day to try scheduling a reservation and they are already booked, because they have priority for people with blue breclets!!!!We managed to get a reservation for the space restaurant on New Year’s Eve after a fight with them I’m not eating in buffet again,thanks to the help of a nice lady who make reservations for new year. And I’m sorry to say this but i never had such a bad steak in my life, if u can call that a steak! My son’s chicken fingers look like frogs and were served cold, yup cold! The food in the buffet was from 1 to 10 a 2, i
Stayed 7 nights in Dec 2025

4/10 Poor

Nicolas

Traveled with family
Adults smoking cigarettes on the resort around kids. Terrible. Food was garbage threw up.
Stayed 5 nights in Jan 2026

8/10 Good

kushal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean! Mini bar would not be refilled but if you called they were quick with it Staff was great,
Stayed 4 nights in Jan 2026

10/10 Excellent

Dorin, Westchester

Stayed 4 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 4 nights in Dec 2025

2/10 Terrible

Basel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room ( bath didn’t have cold water, just hot). We upgraded our room to get a bathtub because we have a one year old). The shocking part was how they dealt with it once we reported the issue to the front desk. They said to fill the tub with hot water and wait for it to cool down. Next day they said everybody was having that issue which turned out to be a lie because we checked. Very very disappointing. They lied and disrespected us. Avoid this place.
Stayed 7 nights in Jan 2026

6/10 Okay

Tiffany

This was a decent stay but there could have been improvements.
Stayed 3 nights in Jan 2026

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food need to be improved...a lot
Stayed 4 nights in Jan 2026

4/10 Poor

Ashlee

Traveled with family
Disliked: Cleanliness, staff & service
Property is dated and rooms are not well maintained. The shower head was the dirtiest I’ve ever seen and mold lined the bottom of the shower. Long hairs in the bathtub upon checkin at our room. Artwork in room is falling apart. Our air conditioner stopped working right before bed and we slept all night with no AC. Pool is open until 7pm and they do not provide any towels after 5pm. Water park has no towel service at all - and the nearest towel service is almost a mile away at the main pool by the beach. Water park music and “entertainment” was so loud it was unbearable and the decible level was not safe for kids. When the waterpark closed, the crowd had to wait for extended periods for transport because the staff did not prepare for its closing by having sufficient shuttles available. We requested a taxi for 11am on our departure date. The front desk called our room 4 times between midnight and 1am telling us our taxi had arrived, waking up our family over and over even though we kept reminding them our taxi had been requested for 11am. Between the constant phone calls and no AC, it was an absolutely miserable night stay. The food was decent, some of it good - and certainly the best part of the stay. The fresh fish at the buffet was very nice. The drinks, however, were terrible, especially the pina coladas. The soft serve was also very poor quality (the kids wouldn’t even eat it). Overall, this is a below average resort. It needs significant upgrades and improvements.
Stayed 1 night in Jan 2026

10/10 Excellent

Ruth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in Jan 2026

2/10 Terrible

Shaista Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Erica

Disliked: Staff & service, property conditions & facilities
Service was horrible, very very slow, food was cold and poor quality. Not worth it.
Stayed 5 nights in Jan 2026

6/10 Okay

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the swim up rooms, staff was very helpful but the cost of things at the resort are insane! I paid $70 for a stuffed sponge bob! Breakfast with characters was ridiculously expensive! Renting a dirty beach bed at the water park was super pricy! The drinks were watered down and the shittest alcohol possibly but the beer was good. Staff was friendly but the “shows” were cartoons on a big screen most nights. The one show we did see with characters dancing was way too late for little ones. The restaurants were good but the space one is very tired and dirty. Italian was the best, we never tried the Japanese cause it was closed most nights. Great ice-cream coffee bar Bartenders will serve with a smile as long as you are tipping. Drink selection was not good.
Stayed 5 nights in Dec 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the food
Stayed 7 nights in Dec 2025

10/10 Excellent

Felisa Esther

Stayed 2 nights in Jan 2026

6/10 Okay

Filip, Potomac

Traveled with family and small children
Liked: Cleanliness
Staff were not pleasant at all. There are some exceptions, but in general, it seemed like everything was a chore for them, no smiles no extra effort for help… very disappointing. You pay 5 star hotel pricing but this is at best 4 star resort, you can see that they are not up-keeping the hotel. Kids had fun, the water park is cool, beach is nice but the whole experience is average at best. Also, there is really not much for kids after dinner. Will not be coming back here.
Stayed 4 nights in Jan 2026

6/10 Okay

Altan-Ochir

Service
Stayed 9 nights in Dec 2025

6/10 Okay

Georgiy

Traveled with family and small children
Liked: Property conditions & facilities
old
Stayed 7 nights in Dec 2025

6/10 Okay

John

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The food/buffet situation here is unacceptable. I had to complain several times and nothing was fixed. 45 minutes line for a buffet dinner. When you get in it's hard to get even diet soda to drink because waiter service only for drinks. On New Year's Eve had to wait on a long line to manually book a dinner. No one let you know, you had to figure it on your own. If you didn't book it then you were out of luck for dinner that night. Specialty restaurants were booked only through their app and close out immediately at 9 am. Also very little night time activities for kids made it quite boring and hard to keep my daughter entertained. No seats at the pool or beach unless you pay extra. So what made the trip salvageable: ice cream/coffee at the sweet shop and the workers there were nice. Water slides and water park were clean and well run. Properly made margaritas at the bars. Security was very present and we felt safe. Overall, you could do better for what you pay, and I'd not recommend.
Stayed 5 nights in Dec 2025

4/10 Poor

heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was freezing. It was impossible to get a chair
Stayed 4 nights in Dec 2025

4/10 Poor

shantel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
i was there for my son's 5th birthday and was really disappointed with the overall experience especially because of how expensive it is. I am Dominican and was so disappointed in the way my family and i were treated. We werent given the service that other families were given, for example, i asked for apple juice for my kids and went to go get them food from the buffet which took me 10 mins. When i came back my husband told me they still hadn't received the drinks and the family next to us not only got their drinks but also got refills and had arrived after us. It was like that all 3 days we were there except for one young lady who was very kind and all money we were going to tip the others we gave to her but we met her on our last day there. If they think youre going tip good then the treat you nice. I guess they judge us off of appearance. Also the room could've been cleaned way better. You can tell they don't wipe down the sink area with all the scum and grime. When we got there the checkout took approximately 20mins and my kids were tired and hungry. By the time check in was completed the buffet was closed. We were told to go to another food area they have so we went. The "chimi" they served there was a regular dry Hamburger not even cheese was added. i was so disappointed with the food. the buffet food was ok but the best food and service we received was from Verdello(itialian restaurant) their server Marcos was incredible. Best thing was the waterpark. Dont waste your mo
burger from the Aqua Diner..smh
Stayed 3 nights in Dec 2025

8/10 Good

Chien-Ning

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up room is nice. Staff are amazing
Stayed 2 nights in Dec 2025

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome.... Lots of the activities scheduled never took place at times ... That was disappointing....
Stayed 7 nights in Dec 2025