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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Interior
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
9 outdoor pools, pool umbrellas, sun loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Laundry

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪13 min drive‬
  • Place, Cana Bay Golf Club
    ‪22 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪57 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.4 out of 10
Very good
(72 reviews)
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.2 out of 10
Very good
(45 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.8 out of 10
Good
(20 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(36 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • 484 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • 764 sq ft
  • Sleeps 4

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • 602 sq ft
  • Sleeps 5

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • 484 sq ft
  • Sleeps 5

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior with Garden View

  • 721 sq ft
  • Sleeps 5

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • 721 sq ft
  • Sleeps 5

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 602 sq ft
  • Sleeps 4

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(172 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(67 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • 764 sq ft
  • Sleeps 4

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • 764 sq ft
  • Sleeps 4

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • 2292 sq ft
  • Sleeps 6

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • 516 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Cana Bay Golf Club is within 9 miles (15 km) and Punta Blanca Golf Course is within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 13 min drive - 5.8 miles
  • Cana Bay Golf Club - 22 min drive - 10.0 miles
  • Punta Blanca Golf Course - 23 min drive - 11.2 miles
  • Arena Gorda Beach - 26 min drive - 12.2 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

  • ‪Carnival - ‬11 min walk
  • ‪Wink - ‬17 min walk
  • ‪Coco Cafe - ‬9 min walk
  • ‪C/X Culinary Experience - ‬9 min walk
  • ‪The Reef - ‬19 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star beachfront property near Sirenis Aquagames Water Park
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (34-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Dec 14, 2025 start from $444.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (22-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features body scrubs, sports massages, and body wraps.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 754 out of 2035 reviews
Rating 8 - Good. 429 out of 2035 reviews
Rating 6 - Okay. 334 out of 2035 reviews
Rating 4 - Poor. 225 out of 2035 reviews
Rating 2 - Terrible. 293 out of 2035 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Anjali

Stayed 4 nights in Oct 2025

6/10 Okay

Anjali

Traveled with family and small children
Disliked: Staff & service
I like the swim up pool room, the room staff did not disturb you, what i dont like was the staffs being dishonest and werent available when you needed helped with something inportant, they were mostly standing around having conversations but say they were busy.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Good place !
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful from the swim up bar to the private concierge!
Stayed 7 nights in Aug 2025

10/10 Excellent

Bermaly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time going. I love my room had the swim up pool. My kids in there everyday even after going to the bug pool where you hang out & listen to mysuc. I like the fact every night they had a different show. I also love they have alot of activities for the kids. My kids love the water park and the slime. The staff treated us like family. Everybody spoke even to the gardeners. ❤️❤️❤️ I will definitely go back a 3rd time. Highly recommend this place to take the lil ones.
Stayed 4 nights in Aug 2025

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Staff & service, amenities
The staff for the most part were friendly and helpful. My main concern was safety, there were vendors on beach at the resort, selling bracelets and handmade crafts. My husband purchased a few things from them, in front of the resort’s security. Paid via cash app, we later received text messages from these people demanding more money and sending threats to us. We reported this situation. The response we received was “it’s ok don’t worry, this is why we tell tourists not to buy from them”. We were never given this information, nor were we warned by the security guard on the beach. The staff stated they couldn’t control who goes on the beach since it is a public place. Needless to say, we were extremely uncomfortable sleeping in our room due to this situation. We also got sucked in a long promotion pitch about their rewards program. They offered free breakfast with the characters, for 1 hour of our time. It ended up being 3.5 hours and they charged us for the breakfast at checkout. To save anyone from this headache, one of the packages they were selling was 100k USD and they wanted 18k down payment. Save your time!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio al cliente.
Stayed 1 night in Aug 2025

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Genevieve

Stayed 4 nights in Aug 2025

6/10 Okay

Wai kin

Stayed 5 nights in Aug 2025

2/10 Terrible

Edward

Stayed 7 nights in Aug 2025

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, amenities
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Erykah

Stayed 1 night in Aug 2025

4/10 Poor

Sameera, Brooklyn

Traveled with family
Liked: Staff & service
Disliked: Amenities
My recent stay here was honestly not great! For the price they charge, It is not a luxury resort. The food was terrible in the buffet. I actually became sick one night. I didn’t like that you have to book your specialty restaurant each morning at 9am sharp or you would not get an ideal time. They upcharge you for so many things that I am used to having it included with other all inclusive resorts I have stayed in. For instance top shelf liquor and fresh coconuts. The food was better in the specialty restaurants. The staff were friendly overall. I expected more entertainment and character experiences out and about. It just didn’t live up to what I expected for the price point. We could have went to another resort and saved thousands of dollars. If you’re looking for luxury, this is not the place to be.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
The entire resort was very clean and the staff are attentive. If you call for anything to be brought to your room it comes pretty quickly. Other resorts I have to call multiple times before I actually get it. The food at the buffet is very good and they change it up daily. Desserts are not the best, but the have the Sweetery, so there have lots of ice cream and other options to fix that sweet tooth. The water park is great and they have trolleys back and forth all day to take you there and back. But it's not that far and is definitely walking distance. Overall I have no complaints and would recommend and go back.
Stayed 4 nights in Aug 2025

2/10 Terrible

Daniel Alejandro

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food is horrible
Stayed 4 nights in Aug 2025

6/10 Okay

Emilie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2025

6/10 Okay

Diana

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.
Stayed 10 nights in Aug 2025

10/10 Excellent

Guradis

Liked: Amenities
Excellent room space and a good food service
Stayed 3 nights in Aug 2025

8/10 Good

Jannee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay. I will only say the food in the buffet area needs an upgrade as the quality is not great. However, the food in the specialty restaurants are great, but they are by reservation.
Stayed 4 nights in Aug 2025

6/10 Okay

bhrantiben

Stayed 4 nights in Aug 2025

10/10 Excellent

leidy

Stayed 4 nights in Aug 2025

4/10 Poor

Emoni

Disliked: Cleanliness, property conditions & facilities
The rooms are very wore down and you can tell things were falling apart left and right my daughter had a television problem it keep going out when we arrived it worked maybe 7 hours and then just went out and that tv was in English the brought us a brand new tv took the one that was not working down and then it was in Spanish my toddler speaks and only understands English this was a problem and I only got that room so she could have her own space and tv and we were let down in so many way her cake was supposed to sponge bob shaped it was a circle and was over charged and paid the price for the one we did not receive also our swim up pool had food all in it from previous people the electric curtain in the bath room broken just bad food
Stayed 3 nights in Aug 2025

6/10 Okay

Niamoni

Stayed 4 nights in Aug 2025