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"The hotel was clean, fun for kids and adults. Staff is very friendly and very accommodating. " More

By a verified traveler on Fri 23 Mar 2018

Hotel Description

Upscale beachfront property with 9 restaurants

Beachside getaway

You'll be within 6 miles (10 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the picnic area.

Free WiFi, MP3 docks

The 208 guestrooms feature free WiFi, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies or patios, MP3 docks, and 24-hour room service.

Pad Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Flat Swim-Up suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Nest Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swank Plunge Pool Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Flat Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pad Swim-Up Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 11 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (9) Family (2)
2 out of 5

Posted by on May 8, 2019

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Comment from Hotel Management

May 9, 2019 by Your Hotel Management

Thank you for your rate and for sharing with the community. We are very sorry for the areas that did not achieve your expectations, I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
The property was well maintained and clean. While planning our trip we understood that the resort was family oriented. We thought the resort being a Nickelodeon resort might be overbearing. It was the total opposite. We enjoyed the activities and what was offered. We had fun at the pool as a family, and the water park while interacting with characters.

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 15, 2019 by Nick Team.

Dear anonymous, Thank you very much for this lovely 5 stars review. We are thrilled to know you and your family had a wonderful stay while with us! We hope to host you all many more times in our hotel. Sincerely,

1 out of 5
It was ok experience. Service is slow and not what I expected!!

Posted by , from nj on Aug 31, 2018

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Comment from Hotel Management

Sep 2, 2018 by Nickelodeon team.

Dear Achi, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve your experience. Sincerely yours,

2 out of 5
I really wanted to like this place but overall I was disappointed. Nickelodeon shares property with Sensatori- a high end hotel that caters to British clientele- the main pool is incredibly boring with no activities for the kids, the beach was clean but the water is very choppy, and again no activities for the kids at all. The biggest problem was the main pool and Aqua Nick closed at 7pm!!! Luckily we upgraded our room so we were able to continue swimming. Aqua Nick was better for the kids but there was only the play area, a lazy river and the tiniest pool to relax in. The food was average everywhere- we tried all of the restaurants that allowed kids- some are exclusively for adults only. The shuttle service was unreliable and unsafe (golf carts) and some kids were jumping off the back before the cart came to a complete stop. We did get slimed which was fun but not with the cost $85 for a “private slime”. Overall there are better places to take the kids that have more activities, nicer accommodations and better food.

Posted by on Jun 29, 2018

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Comment from Hotel Management

Jul 30, 2018 by Hotel Management

Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect.

5 out of 5
The hotel was clean, fun for kids and adults. Staff is very friendly and very accommodating.

Posted by , from New York, NY on Mar 23, 2018

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Comment from Hotel Management

Mar 25, 2018 by Nickelodeon team.

Dear DA, Thank you very much for the 5 stars review! We are glad to know you had a great time while with us. We hope to have the honor of hosting you many more times in our property. Sincerely,

2 out of 5

Definitely not a 5-Star resort

We just got back from the resort. The only good part was the water park for the kids. Other then that, it was not 5-Star. The food was average at best, most of the staff didn’t speak English, service at the restaurants was terrible and it is not as kid friendly as they promote it as. They do not provide life jackets at the pools or cups with lids for little kids.

Posted by , from New Jersey on Feb 22, 2018

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Comment from Hotel Management

Feb 26, 2018 by Nick Team

Thank you very much for providing us with your honest review, Lauren. We are sincerely glad to know you decided to visit us for your vacations. While we are glad to know you did enjoy the time while with us, we are saddened to learn we were not able to fully exceed your expectations. You may rest assured your comments have been shared with the involved departments for the corrective measures to be implemented right away. We hope to have the chance of hosting you once more in our property.

4 out of 5

The hotel is great the room...

My family and I have a great time at the Nickelodeon hotel. There’s a ton of stuff to do for kids. There is a daily activity sheet handed out every morning things like family slime time, pool dance party, Circus night, character shows and meet and greet with the characters and more. The thing that really disappointed me with the hotel was make reservations to the restaurants prior to arriving at the hotel was extremely difficult. I sent several emails prior to arriving and once we arrived I found out that there was not one reservation made for us. Also the hotel room seem like it was falling apart. The bathtub leaked, the handles on the sinks were incorrect, the beds were extremely uncomfortable and quit squeaky. The balcony door part of it fell off and hit me in the head.

Posted by , from warrington, pa on Nov 17, 2017

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Comment from Hotel Management

Nov 23, 2017 by Oscar Lora, General Manager, Nickelodeon Hotels &

Dear Erin First of all I want to thank you for sharing your feedback with us at Expedia. We are sorry that you have experienced mentioned inconvenience with the restaurant reservations and if there were maintenance issues in the assigned Suite; I am truly sorry. We have addressed all mentioned to our operations Team and Management so that corrective manners can be taken. Please do not hesitate to contact the Customer Service Team at Karisma Mexcio so that all mentioned can be reviewed with you directly. Warmest regards,

2 out of 5

will not be returning

Pros: wok wok and the Italian restaurants where good if you could get a reservation, wok wok will tell you that they are booked as you look at a empty room
Cons: Take the management from the Karisma, Eldarado Royal resort in Mexico (same company) and have them train the management and staff at this location.
Location: Buggy Ride was great
If you want the short version, just book somewhere else, if not read on. With the exception of a few of the wait staff most of the staff wouldn't even look at us, I think of fear that you may ask them something. The standard answer here was 30 minutes or just yes, yes and nothing was ever followed up on even asking 3 times often didn't get results. For a new facility it has a lot of problems, everything from serious engineering and design problems right down to the iron, alarm clock, safe, tv remotes, etc. that do not work. Don't get me wrong you will not go hungry here but gourmet is a stretch. Breakfast and lunch are both buffets no matter where you eat. You may go thirsty as the bars often where not opened and when they where the employees where to busy having there own side conversations to get you a drink. If your looking at staying here you should also know that its marketed as an adults only resort?? Sensatori Punta Cana.. look at there reviews also because its the same place, same restaurants, pools, etc. They try separating them like it's a smoking section in diner, but yet they walk you through the adult section with your kids to seat you at the booth right next to them. Speaking of smoking it was acceptable to smoke even at the nick water park which i thought was concerning. With so many choices I would not return to this resort at any price or discount rate, they just don't care or haven't been given the training needed for a 5 star resort.

Posted by , from Pennsylvania on May 17, 2017

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Comment from Hotel Management

May 22, 2017 by Guest

Thank you for taking the time to provide us your review, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We are truly very sorry if we did not achieve your expectation with hope you will provide us a new opportunity to restore your faith in us.

5 out of 5

Family Spring Break

Great hotel with a great location. Grounds were always kept clean. Friendly staff. Many food options. Many activities to keep the little ones entertained.

Posted by , from C on Mar 18, 2017

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3 out of 5

Premium Price half of a Resort...

My family and I came here to end our DR vacation not knowing what to expect since the opening had been delayed. Well, the opening is still delayed. Our stay here appears to be more along the lines of a soft opening. Half the resort is still not ready. The only entertainment here is Aqua Nick and after dinner you are pretty much forced to go to bed. If you need childcare don't count on getting any here since the kids club is under construction still. The rooms are nice and so are the grounds. The employees are extraordinarily kind, friendly and welcoming, extremely approachable but they don't have a clue! Everyone tells you something different and most of the time the answer is "I am sorry I don't know". so be prepared to "wing it" The food at the Sugar Cane buffet is excellent. The sit down meals were not that good although "Spacewalker" was a cute experience. Aqua Nick is great for kids under 12! The kids love it and so do we. The servers and bartenders are on point with everything! Franklin and his crew are phenomenal! Especially Guillermo and Julio Cesar. All in all the place is nice, but for the premium price we paid I expected more entertainment especially at night and child care so my husband and I could unwind without inconveniencing my mother. The price isn't worth it at the moment maybe once the place is a fully functioning resort with a ton of other things to do, then yes. Right now staying here more than three nights will bore you for sure.

Posted by , from New york, NY on Jul 25, 2016

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About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Location Uvero Alto, Punta Cana, 23000

Renovations + Closures

The following facilities will be closed from 26 August 2019 to 31 August 2019 (dates subject to change):

  • Water park

All-inclusive Details

All-inclusive room rates at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Bicycling
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Language

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Windsurfing equipment
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Airport transfers not included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Some rates at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like a complimentary water park and a complimentary children's club. Free breakfast is served daily. There are 9 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. This luxury property also offers an outdoor pool, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 208 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 208 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants on site.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Fitness classes on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Vassa Spa. Services include deep-tissue massages, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Hotels Resorts Punta Cana Hotel
  • Nickelodeon Hotels Resorts Hotel
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.