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Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Punta Blanca Golf Course

Choose dates to view prices

Photo gallery for Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

On the beach, scuba diving, beach volleyball, 2 beach bars
Property video
Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Hypo-allergenic bedding, free minibar, in-room safe, desk
Property entrance
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Hot Tub
  • Room service

Explore the area

View in a map
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Place, Cana Bay Golf Club
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

View from room

Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

  • 732 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 1141 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

View from room

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

  • 1141 sq ft
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Ocean View Room Diamond Club

Luxury Ocean View Room Diamond Club | View from room

Luxury Ocean View Room Diamond Club

7.6 out of 10
Good
(4 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room Diamond Club

7.8 out of 10
Good
(22 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

View from room

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

  • 732 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Honeymoon Jacuzzi Suite Diamond Club

Honeymoon Jacuzzi Suite Diamond Club | Hypo-allergenic bedding, free minibar, in-room safe, desk

Honeymoon Jacuzzi Suite Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

View from room

Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

  • 1141 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Room

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room

7.2 out of 10
Good
(51 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Swim out Room Diamond Club

Luxury Swim out Room Diamond Club | Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Swim out Room Diamond Club

8.6 out of 10
Excellent
(8 reviews)
  • 517 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

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  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.0 out of 5, Very Good, 2,163 reviews
$435 nightly
The price is $435
Nov 11 - Nov 12
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

About the neighborhood

Punta Cana

Beachside getaway.Your stay at this Bávaro property places you within 2 miles (3 km) of Arena Gorda Beach and Punta Blanca Golf Course. Macao Beach is within 9 miles (15 km) and Downtown Punta Cana is within 12 miles (20 km).

What's nearby

  • Arena Gorda Beach - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 5 min drive - 1.3 miles
  • Cana Bay Golf Club - 5 min drive - 1.1 miles
  • Iberostar Golf Course - 10 min drive - 2.7 miles
  • Macao Beach - 17 min drive - 9.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Majestic Beach - ‬7 min walk
  • ‪Selections Buffet - ‬7 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪SOOOCIAL - ‬18 min walk
  • ‪Seaside - ‬8 min drive

About this property

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Punta Blanca Golf Course
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 6 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A casino, a children's pool, and a nightclub are also featured at the luxury Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Self parking and valet parking are free.

This 4.5-star Punta Cana property is smoke free.

  • 317 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 317 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The Royal Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 6 bars/lounges
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 3 outdoor pools
  • 5 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (450 square feet of space)
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 23 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 23 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts).

Guests of this property have access to neighboring Royalton Punta Cana and Royalton Splash Punta Cana during their stay.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Cana Casino Resort
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Frequently asked questions

How close is Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino to the airport?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is 17.3 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino on Nov 4, 2025 start from $257.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino.

How close is Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offer free breakfast?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

During your stay you can enjoy the 450 square-foot casino on site, featuring 5 slot machines and 3 gaming tables.

What time is check-in at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

This property offers free self parking and valet parking.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino features 3 outdoor pools and a children's pool.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a restaurant?

There are 10 onsite restaurants, offering options like international cuisine and garden views.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy hot stone massages, detox wraps, and body treatments.

How close is Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino to downtown Punta Cana?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is 13.8 mi away from Punta Cana.

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 473 out of 1022 reviews
Rating 8 - Good. 214 out of 1022 reviews
Rating 6 - Okay. 146 out of 1022 reviews
Rating 4 - Poor. 89 out of 1022 reviews
Rating 2 - Terrible. 100 out of 1022 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Zamir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lite boring
Stayed 7 nights in Jul 2025

10/10 Excellent

Marangely

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Excellent
Stayed 7 nights in Jul 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from Punta Cana and had the pleasure of staying at this amazing resort—though only for one night due to a canceled flight and no availability at our original hotel. From the moment we stepped into the lobby, Jeifry welcomed us with a smile and excellent service. He made check-in smooth, gave us a tour, and made us feel like we had known him for years. Our room wasn’t ready right away, but Jeifry promised to do his best—and by 2 PM, we were in! He even made a dinner reservation for us at the hibachi restaurant and personally walked us there. The food was great, just a little salty, but we really enjoyed the experience. The resort’s nightlife was amazing! A live band played Dominican hits, and we had so much fun dancing. We also watched a Dominican dance show—though it was a bit warm in the theater, the performance was fantastic. We loved the layout and design of the resort—spacious, beautiful, and full of spots to relax or explore. At night, we noticed security at the beach and pools roped off for safety, which we appreciated. At check-out, Jeifry met us again, stayed to chat, and made sure everything went smoothly. His customer service was truly the best we experienced during our entire trip. We’ll definitely return and bring our whole family next time. Thank you for the unforgettable experience!
Beach at night time!
Dominican theme night
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge Jeifrey was amazing. Super nice and attentive to our needs. All of the staff at the bars and restaurants were amazing people. Super welcoming and friendly. Food was top notch. I have eaten at many japanese restaurants and by far yours is the tastiest.
Stayed 2 nights in Jul 2025

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities
Staff needs a better attitude serving their customers
Stayed 3 nights in Jul 2025

10/10 Excellent

wuanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing Jefry is the best in checking The hotel is the best
Stayed 1 night in Jul 2025

2/10 Terrible

Leira Hernandez

Traveled with family
Liked: Property conditions & facilities
El Hotel es bonito, remodelado, el personal es amable, el buffet es bueno. Sin embargo, solo hay dos piscinas y no son tan grandes. Siempre estan a full, una de ellas está muy sucia, el agua muy turbia. La playa está pésima llena de algas y marea alta. En la discoteca no ponen el aire , el calor es horrible. En el teatro los asientos rotos, tambien habia calor . La animación no es buena . Poca diversión para niños y adultos . No permiten musica latina , dicho por los mismos trabajadores del hotel. El mini bar de las habitaciones no los rellenan nunca, solo si dejas propina. La limpieza de la habitación es pésima. Las toallas estan empercudidas. En varias ocasiones tuve que llamarles la atención por este motivo y dar propina como estímulo. Nos encontramos par de cucarachas en la habitación . Necesitan fumigar . Mi familia que eramos 23 la mayoria vinieron enfermos del estomago , entre ellos niños. Suponemos que sea la falta de higiene en las piscinas. Definitivamente no volviera a repetir la visita.

8/10 Good

CRISTHIAN, bicachica

Stayed 2 nights in Jul 2025

8/10 Good

Fiona

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The beach was covered in sand bags. It would be great if they filled in the beach. ***Although the bags may be for safety reasons) The resort app isn't very user friendly. I would definitely go back if the beach improves.
Love the fur babies
Breakfast time.
Mama bird and her babies.
Stayed 6 nights in Jul 2025

6/10 Okay

Bryan

Stayed 6 nights in Jul 2025

10/10 Excellent

IRIANE GONZALEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeifry was great
Stayed 7 nights in Jul 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Yaibelys

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was okay overall, but there’s definitely room for improvement—particularly when it comes to restaurant reservations and pool maintenance. That said, the staff was excellent. Jeffrey, in particular, went above and beyond to make my experience better, and the coffee shop team was also very friendly and welcoming.
Stayed 6 nights in Jun 2025

10/10 Excellent

GILBERTO, Caguas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Good

8/10 Good

Edward Neal

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and well kept.
Stayed 7 nights in Jun 2025

10/10 Excellent

Karen, Leesburg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with many amenities. Several pools to choose from. Service staff very friendly and helpful. Buffet food was excellent with so many choices!
Stayed 7 nights in Jun 2025

8/10 Good

ADONAI

Stayed 5 nights in Jun 2025

6/10 Okay

Clive Anthony

Liked: Cleanliness
Property is dated.
Stayed 9 nights in Jun 2025

10/10 Excellent

Tanya Lynn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was wonderful!! The food choices was very good. We really enjoyed Zen and Hunter Steakhouse. Thumbs up to Ari and Zuleida in the beach bar. Another thumbs up to Orlando at the pool and Argenis in the restaurants. These people are awesome. Two thumbs down to Pamela. She is very rude and should find her another job that doesn't involve being around other people. I give this resort 5 stars.
Stayed 7 nights in Jun 2025

10/10 Excellent

claudette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in punta cana

The stay was fabulous the check in staff was so helpful Eric and Luis manuel and Eric who saw that we had a late flight and done everything to accommodate these pupils are truly amazing and will be coming again once I’m back in DR
Stayed 1 night in Jun 2025

8/10 Good

Katia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena experiencia y recomendado. No le di las 5 estrellas porque reservar en los restaurantes es una odisea casi imposible, que crea malestar ya que no es la expectativa. Si logras conseguir reserva, son muy buenos y el Tepanyaki es el mejor. Si no lo logras,al menos tendrás buena experiencia en el buffett ya que el salón es muy bonito, limpio y la comida muy buena.
Stayed 5 nights in Jun 2025

10/10 Excellent

Yesenia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Since our arrival, my stay at the Royalton Punta Cana has been among of the best. The check-in process was quick and simple, and Jefrey was always helpful and attentive. The meal was excellent, and Jefrey was able to make reservations at nice restaurants while we were there. I had an amazing vacation; the cuisine was delicious, the rooms were clean, and the buffet Macré had fresh juices, steaks, fish, and seafood that was prepared to order on the grill. Th hotel's Expedia dedicated customer service team was excellent, and I heartily recommend it! Jefrey is a fantastic asset, always attentive to the customer's needs.
Stayed 3 nights in Jun 2025

10/10 Excellent

RIKY ERNESTO

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The
Stayed 1 night in Jun 2025

4/10 Poor

Jose

Traveled with family
Disliked: Property conditions & facilities
We experienced several serious issues during our stay that significantly affected our overall experience: • The glass panel in the bathroom was practically detached and had no seal, causing water from the bathtub to flood the entire floor after each use. • The bed sheets and towels were worn out and stained. • The food at the specialty restaurants was poorly prepared, and the service was extremely slow. • The flooring in the water park area was dangerously slippery, leading to multiple falls — especially among children. • The family pool had broken tiles, which caused several cuts on the feet of my 3-year-old son. • At check-in, we were informed that checkout was at 12:00 p.m. However, when we checked out at 2:00 p.m. — after lunch and having already handed over the room to the cleaning staff on time — we were charged a fee for late checkout. This policy was never clearly explained to us upon arrival. I believe these issues should be addressed promptly to ensure a safer and more pleasant experience for future guests.
Stayed 4 nights in Jun 2025