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"Like the design of the hotel, easy access to the beach and common areas. Did not like that the room was moldy and outdated. " More

By a verified traveler on Fri 25 Jun 2021

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Stay at this Punta Cana property and you'll be within half a mile (1 km) of Arena Gorda Beach and 9 miles (15 km) of Macao Beach. Also within 9 miles (15 km) are Palma Real Shopping Village and Bavaro Beach.

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 485 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies or patios, and flat-screen TVs with satellite channels.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$224* Per night/room Nov 7 - Nov 8

Luxury Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Ocean View Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Swim out Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Everyone (19) Couples (7) Family (8)
4 out of 5
Like the design of the hotel, easy access to the beach and common areas. Did not like that the room was moldy and outdated.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jul 3, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

4 out of 5
Royalton Punta Cana has quick access to the water park with great slides. The hotel had a decent amount of workers, a cariety of restuarants to choose from with good food, and two nice pools. The pools and beaches closed at 7pm so that was disappointing. Be sure to know what type of stay you get weather it is a normal stay, diamond club or a hideaway stay because the experiences are different. Overall a beautiful peaceful place!

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 24, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5 out of 5

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 24, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 6, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

2 out of 5
The staff members were not that great some were rude. They all had no motivation to work so made us feel unwelcome. Everything shut down by early and no fun. Would not recommend this resort to anyone.

Posted by on May 15, 2021

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Comment from Hotel Management

May 20, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially,

3 out of 5
Service and food was very bad

Posted by on May 11, 2021

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Comment from Hotel Management

May 14, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5 out of 5
Excellent all inclusive. Enjoyed swimming and relaxation and view and comfortable

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 19, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5 out of 5
Our stay was great at the Royalton! We opted to pay for an upgraded room that included a bulter, Cristian, who was SO helpful!! He helped book everything from dinners to excursions for us and even decorated our room for my bfs birthday. My bf had been here once before but this was my first time, and we'll definitely try to come back. Overall, a great experience!

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 1, 2021 by ROYALTON PUNTA CANA TEAM

Dear Guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. Our butlers go out of their way in order to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. We are going to share your comments with Cristian. We are sure it will make him very happy! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

1 out of 5

Posted by on Mar 27, 2021

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Comment from Hotel Management

Apr 6, 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We would like to apologize for any inconvenience you may have had before or during your stay. If possible, we would sincerely appreciate it if you could contact us privately so that we can obtain more information regarding your case and give you a more accurate and better response. We genuinely care about our guests and their experience with us, and we do regret this unfortunate situation. Cordially,

5 out of 5
Very nice place exceptional,a hidden paradise ,very great staff ,food excellent,pool great

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 17, 2021 by Jazmin Rojas

Dear Guest, Thank your for sharing your feedback and for having chosen us for your vacations. As a services oriented company, we are delighted to read that we meet our goal to create amazing vacation memories for you. Hope to welcome you back soon to enjoy this amazing paradise. Best regards,

About the Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Location Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Windsurfing
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (only non-alcoholic beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 6 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the luxury Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Valet parking is free. This 4.5-star Punta Cana property is smoke free.

  • 485 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Casino
  • Nightclub
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 485 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Marche Gourmet - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Zen Teppanyaki and Sushi - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Opa - This fine-dining restaurant specializes in seafood and serves dinner only. Open select days.

Jade - This fine-dining restaurant specializes in fusion cuisine and serves dinner only. Open select days.

Hunter Steak House - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The Royal Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 23 years old

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 23 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Hotel Names

  • Punta Cana Casino Resort
  • Royalton Punta Cana All Inclusive
  • Royalton Punta Cana Casino
  • Royalton Punta Cana Resort & Casino All Inclusive
  • Royalton Resort & All Inclusive
  • Royalton Punta Cana All Inclusive All-inclusive property
  • Royalton Resort Casino All Inclusive
  • Royalton All Inclusive
  • Royalton Punta Cana
  • Royalton All Inclusive All-inclusive property
  • Royalton Punta Cana Inclusive
  • Royalton Punta Cana All Inclusive
  • Royalton Punta Cana Resort Casino All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.