4.1 out of 5

"Wonderful hotel and place for a first vacation with my boyfriend " More

By a verified traveler on Wed 26 Jul 2017

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Hotel Description

An all-inclusive stay in La Altagracia awaits you at RIU Palace Punta Cana All Inclusive. You'll be 2.8 km (1.7 mi) from Iberostar Golf Course and 3.8 km (2.3 mi) from Punta Blanca Golf Course. Highlights at this beachfront resort include 6 restaurants, 5 bars/lounges, and a full-service spa.

All 612 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, patios, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, coffee/tea makers, free bottled water, and ceiling fans are available.

A day of pampering at Eternal Spa can include massages, body wraps, and body scrubs along with hydrotherapy and mani/pedis. At the resort's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free water park and outdoor swimming pool. Business travelers can take advantage of 2 meeting rooms and a business center. Additionally, you'll find a casino, a nightclub, and free WiFi in public areas. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Bavaro resort include White Sands Golf Course and Hard Rock Golf Club at Cana Bay.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$202 per night

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Punta Cana All Inclusive ratings based on 75 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Wonderful hotel and place for a first vacation with my boyfriend

Posted by , from Ny on Jul 26, 2017

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5 out of 5

Great Resort.

EDWARDO how worked for Travelocity and Blue was GREAT. He went out of his to help me. Because of him i will be back. Only thing i would like to see is a better way to get to the WaterSlide park. After a long day that 15 to 20 min walk with the heat is hard.

Posted by on Mar 26, 2017

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1 out of 5

AVOID AT ALL COSTS!!!! A NIGHTMARE AWAITS YOU!

Pros: We liked leaving and going home.
Cons: Everything from the driveway through to the beach, and all in between. This was singularly the worst property we have ever stayed at anywhere.
Location: There's little if anything to do nearby, unless you golf. There are some "excursions" which even our ten (10) year old found boring.
Everything about RIU Palace was a complete and utter disaster. My entire family hated our vacation. Six out of ten nights there was no air conditioning in the room, which is very uncomfortable when it's 85% to 90% humidity and mid to high 70's overnight. They lied to us about the room (we aren't sure if it was the hotel and/or Travelocity), because we booked a room for four (4) adults and one child, and they put us in a room with a king bed, and one (1) pull out loveseat; not a couch, a pull out loveseat. We wasted two (2) days fighting with them, and Travelocity, that that does not accommodate three (3) adults and one child. The staff were dreadful. A few people were very nice and friendly, bu the overwhelming majority of people you had to deal with were sullen, inattentive, rude, uncooperative, etc. There was a 50/50 chance that they might do or get you whatever it was you were asking for. The food ranged from inedible to ok. 80% of the food was just awful. We made a point of talking to other people who spoke English, and not just Americans. Almost everyone we spoke to was reporting the same thing, and they just hated this place. We did find an American couple from Ohio who loved the place, while at the same time agreeing they were seeing some of the same problems we were. Maybe they just drink more than we do??? About 1/3 of the guests were Russians, which we weren't real thrilled about given the current issues with that dictatorship.

Posted by , from Detroit on Jan 9, 2017

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5 out of 5

Stay was excellent

Location: Good . I had problem with trip back to the airport . The bus did not come to pick me up i confirm the reservation three times . It was very frustratng
The service is great the only problem I have is the rooms smell like mole I was not able to open the room door with the key I had a wrap on the people next door to open the door or wait on my husband he will open the door but unable to take the key out , so it take two people to open the door . The condensation is very bad the door and the floor is always wet . The bathtub is very slippery and has mildew all around . The safe deposit box was very rusty .every time you step out of the roo there was a pool of water by the door . Wifi did not work . Staff and everything was great . except the rooms . The only gave one key so you cannot go out on your own . There was eight of us in the group and we were unable to sleep due to the smell mole inthe room. I will not be staying here again I originally booked the majestic and cancel for the Riu palace .

Posted by on Oct 25, 2016

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5 out of 5

RIU PALACE, PC

NO COMPLAINTS ABOUT THE HOTEL's OVERALL EXPERIENCE. EXCEPT FOR THE ALL INCLUSIVE's PROMOTION. WAS NOT "ALL INCLUSIVE" AT ALL! TRANSPORTATION FROM THE AIRPORT TO HOTEL RTP WAS NOT INCLUDED. IT WAS NOT THEIR PROBLEM, I WSS TOLD TO CONTACT TRAVELOCITY. I CALLED, THEIR ANSWER WAS AS SUCH. OH YEAH, WE CHECKED OUR PROMOTION AND TRANSPORTATION WAS NOT INCLUSIVE. ????????? I THINK BOTH; TRAVELOCITY & THE HOTEL WERE AT FAULT. PEDRO

Posted by , from Puerto Rico on Oct 1, 2016

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5 out of 5

Fantastic time

Pros: Staff, food and beach
Location: Location is in best beach.
Excellent service. Friendly and helpful personnel. Great selection of food. Beach was beautiful. Well maintained.

Posted by , from Alhambra, Ca. on Sep 20, 2016

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2 out of 5

Did not live up to a 4 star

Pros: The friendly staff of the bars, buffet and housekeeping.
Cons: FOOD!!!!!!!
Location: Its far from everything, Its a huge Riu Hotel chain complex with 5 hotels in the vicinity so to get out u need to take a taxi
Let me just say that the buffet staff and housekeeping staff are all great. But that's all about I can say to that. We booked this thinking a 4star will be great. The palace is run down and looked so old. No upgrades or anything. Food is terrible as well. I booked 2 rooms for me and my friend. Her room seem to have every issue with it. First, the fan wasn't working so they had to change the fan late at night. Second, her toilet clogged because for some reason there was a toothbrush stuck in it (which is not from us!) but they didn't even seem to give us any complimentary upgrade or some sort for all the trouble. I would not stay here again.

Posted by on Jul 14, 2016

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5 out of 5

Clean and nice

We had a good time...a lot of fun nice place...good people...good food...beautiful view.

Posted by , from New York on Jun 26, 2016

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5 out of 5
Pros: the hospitality of the entire staff
Location: We were actually feet from the beach. A nice walkway for a stroll and numerous tour packages available
The grounds were beautiful! The staff was awesome!!!! We couldn't have asked for a more wonderful vacation.

Posted by on Oct 10, 2015

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5 out of 5

Best Overall

Pros: Everything - family friendly but doesn't loose sight that adults like to play too.
Cons: Was there Mon - Sat. The enthusiasm of the entertainment staff was highest mid-week and tapered down by Thurs and Fri.
Location: All I wanted was beach, pool, food and drink and I got exactly what I wanted.
This was a get away for a coup,e who had not taken a vacation away from children in 10 years. EVERYTHING was excellent! Quality and quantity of the food, drinks, staff and activities.

Posted by , from Annapolis on Aug 17, 2015

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About the RIU Palace Punta Cana All Inclusive

Location Playa de Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Property Features

RIU Palace Punta Cana All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at RIU Palace Punta Cana All Inclusive like a complimentary water park and a complimentary children's club. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, a children's pool, and a sauna. Self parking is free.

  • 612 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 5 bars or lounges
  • 2 conference rooms
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Bellhop

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Free WiFi
  • Children's pool
  • Waterslide
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (26.3 km / 16.3 mi)
  • Parking: Free self parking

Room Amenities

RIU Palace Punta Cana All Inclusive offers 612 air-conditioned accommodations with minibars and safes. Rooms open to patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private patio
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Punta Cana All Inclusive has 6 restaurants on site.

24-hour room service is available.

Entertainment

There is a casino on site at RIU Palace Punta Cana All Inclusive.

Nearby Activities

The majority of recreational activities and facilities described below are included in the room rate at Riu Palace Punta Cana.

The resort has a fitness room with sauna, a pool with swim-up bar, a children's pool, water park and waterslide, and playground, and a free kids club with daily activities for ages 4-12.

Non-motorized water-sports equipment includes kayaks, catamarans, body boards, and windsurfers. Daily entertainment programs may include aerobics classes and beach volleyball.

  • Playground on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Names

  • All Inclusive Punta Cana RIU
  • All Inclusive RIU Punta Cana
  • Palace RIU Punta Cana
  • Punta Cana Palace
  • Punta Cana Palace RIU
  • Punta Cana RIU
  • RIU All Inclusive Punta Cana
  • RIU Palace Punta Cana
  • RIU Palace Punta Cana All Inclusive
  • RIU Punta Cana Palace

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

2018 Resort Credit Coupons Offer (US and Latin America Bookings Only)

Book a 4-6 night stay in a rate plan displaying the "USD 1300 resort credit" tag or a 7-night minimum stay in a rate plan displaying the "USD 2100 resort credit" tag now - December 23, 2017 from September 15, 2017 - December 23, 2018 for travel December 24, 2017 - December 23, 2018 and receive resort credit coupons for select services. Coupons can be applied as follows:


USD 240 in resort credit coupons valid at Renova Spa (2 USD 35 coupons for Renova Spa combination/Ritual Punta Cana (+ 50-minutes), 2 USD 25 coupons for 80-minute Hot Stone Cure Stress Massage, 2 USD 15 coupons for wash, dry, and hair mask, 2 USD 15 coupons for 50-minute body treatments, 2 USD 15 coupons for 50-minute aromatherapy massage, 2 USD 15 coupons for spa pedicure; limited to 1 coupon per service/person).


USD 190 in resort credit coupons valid at Scuba Caribe (2 USD 50 coupons for PADI open water dive, 2 USD 30 coupons for PADI Discover Scuba Diving course, 2 USD 15 coupons for sailing lessons; limited to 1 coupon per service/person).


USD 80 in resort credit coupons with a 4-6 night stay or USD 140 in resort credit coupons with a minimum 7-night stay valid at Diamante Casino (valid for match play; 1 coupon per person/night).


USD 570 in resort credit coupons with a 4-6 night stay or USD 1140 in resort credit coupons with a minimum 7-night stay valid at Punta Blanca Golf Club (PUJ) (6 USD 95 coupons; 1 coupon per round of golf/person; includes transfer from hotel to Punta Blanca-Hotel, 18-hole round of golf, practice balls, electric golf cart, water, soda, and cold towel at the end of tee time; additional taxes may apply).


USD 100 in resort credit coupons with a 4-6 night stay or USD 200 in resort credit coupons with a minimum 7-night stay valid at Weddings by RIU for Royal and Caprice Wedding Packages (limited to 1 coupon per wedding; applies to packages paid directly at the hotel; coupons cannot be used toward prepaid weddings).


USD 90 in resort credit coupons with a 4-6 night stay or USD 180 in resort credit coupons with a minimum 7-night stay valid at Europcar (1 USD 30 coupon per room/day to be used in economy car rental).


USD 50 in resort credit coupons valid at Antillana Fotografia (credit may be applied to the Sea Package which includes 40-minutes with a professional photographer, 25 pictures on a CD, and 1 6x8 printed photo).


Valid for bookings made on US(.com), .ar, .br, and .mx points of sale only. Guests will receive coupons at check-in. The total of credits is per room, based on double occupancy, and for guests age 21 and older. Resort Credit is non-transferable, non-cumulative, and cannot be used for future stays. Resort Credit can be used for selected services. This promotion is subject to availability and can change without previous notice. Other restrictions may apply. Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Splash Water World Access

Book a stay in any room or rate category and receive access to Splash Water World with 4 lane aqua racers and water slides.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.