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4.3 out of 5

"Property was so close to 5th street and the part of the beach its on is clean and no rocks. " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

4.5-star beachfront aparthotel near Playa del Carmen Main Beach

On the beach

Your stay at this Playa del Carmen aparthotel places you within a 10-minute walk of Playa del Carmen Main Beach and Central Square. Mercado Playa del Carmen and 3D Museum of Wonders are also within half a mile (1 km).

Fun at the beach

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. You'll appreciate the a rooftop terrace, poolside bar, and snack bar/deli.

Free WiFi, balconies

The 37 soundproofed apartments offer free WiFi and room service. LED TVs come with digital channels, and other amenities include balconies and ceiling fans.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$150* Per night/room Feb 28 - Mar 1

Double Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Carmen Hotel - Beachfront, Adults Only ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Carmen Hotel - Beachfront, Adults Only

Everyone (3) Couples (4)
2 out of 5
ok

Posted by on May 29, 2021

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Comment from Hotel Management

May 31, 2021 by WE UNIQ HOTEL

Estimado Cliente: Muchas gracias por hospedarse en We Uniq. Fue un placer haberlos tenido como huéspedes. Esperamos su pronta visita. Saludos cordiales. Angie Martinez We Uniq

4 out of 5
Property was so close to 5th street and the part of the beach its on is clean and no rocks.

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Dec 19, 2019

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5 out of 5

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 5, 2019 by Concierge

Dear Guest, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you onboard. We are very happy to learn that your stay was most pleasant, and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel. Sincerely,

4 out of 5
The property is right in the middle of most shops and restaurants

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 16, 2019 by Priscilla, E-concierge

Dear guest, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you onboard. We are very happy to learn that your stay was most pleasant, and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel. Sincerely,

5 out of 5
The room is amazing I’ll definitely be back!!!!!!!!!!

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 23, 2019 by Priscilla Espinosa, E-concierge

Dear Guest, Thank you very much for your amazing review! As you know, the opinion of our guests is essential for us, because it allows us to know firsthand what we can improve for the future and also motivate the whole team to continue working on offering the best possible service. We look forward to welcoming you once again, please feel free to contact us for what you may need for your next visit. I would be thrilled to greet you during your next visit to The Carmen Hotel. Kind Regards, Priscilla Espinosa

5 out of 5

Beautiful Hotel on the Beach!

Pros: Everything about this hotel was great! The unobstructed view of the ocean and direct beach access were the best.
Cons: I thought everything was great!
Location: The hotel is literally less than a minute walk from 5th Ave which is the main strip in Playa to shopping, food, and entertainment.
When I had the opportunity to spend a night in Playa Del Carmen, this hotel was recommended to me by the locals. It has a very sleek and modern design that is repeated throughout the hotel from the lobby to the rooms and up on the rooftop deck and pool. The restaurant is an indoor/outdoor type set-up and you are able to get the amazing ocean views from any seat. The food was some of the best I've had, especially the grilled octopus, and the waitstaff were on top of all of my needs without hovering or being too pushy. I was actually able to book the Reef Suite for an awesome price and when I did eventually find my way to bed (the rooftop bar is seriously awesome y'all), I slept like a baby. It is an adults only hotel (except for the restaurant which is fine) so you can't vacation here with your kiddos but it was actually really nice to know that there wouldn't be any screaming babies sleeping in the room next to mine! The hotel and staff were amazing and I will definitely be staying here again!

Posted by , from Denver, CO on Mar 29, 2017

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Comment from Hotel Management

Apr 1, 2017 by Phillip

Thank You for your Review, we are working hard to be the #1 Small Luxury Boutique Hotel in Playa del Carmen! Please come again soon.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Beachfront, Adults Only. This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

The Carmen Hotel - Beachfront, Adults Only offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. 50-inch LED televisions come with digital channels. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Keel - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Deck 5 - This rooftop bar overlooks the ocean and pool. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Carmen Hotel - Beachfront, Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Carmen Hotel Playa del Carmen
  • Carmen Hotel
  • Carmen Playa del Carmen

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.