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The Carmen Hotel - Ocean Front

4.5 star property
4.5-star beachfront hotel near Playa del Carmen Main Beach

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes
Beach bar
Sunrise Suite | Terrace/patio
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Central Square
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)
  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

8.8 out of 10
Excellent
(6 reviews)
  • 366 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

7.8 out of 10
Good
(9 reviews)
  • 366 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

  • 646 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

8.0 out of 10
Very good
(8 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

  • 764 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.You'll find Playa del Carmen Main Beach and Quinta Avenida within a 15-minute walk of this Playa del Carmen hotel. Calle 12 and Riviera Gran Casino are also within half a mile (1 km).

What's nearby

  • Central Square - 5 min walk - 0.3 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles
  • Playacar Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪El Doctorcito - ‬4 min walk
  • ‪El Tapas Restaurante - ‬4 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Café Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

4.5-star beachfront hotel near Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 008-007-007241/2025

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

How close is The Carmen Hotel - Ocean Front to the airport?

The Carmen Hotel - Ocean Front is 20.7 mi (252-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on Dec 28, 2025 start from $110.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Carmen Hotel - Ocean Front have an airport shuttle?

Airport shuttle services are not available at The Carmen Hotel - Ocean Front.

How close is The Carmen Hotel - Ocean Front to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Carmen Hotel - Ocean Front offer free breakfast?

Free breakfast isn’t provided at The Carmen Hotel - Ocean Front, but cooked-to-order breakfast is offered for a fee of between USD 10 and 15 per person. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at The Carmen Hotel - Ocean Front?

No, there is no casino at this hotel, but Riviera Gran Casino (5-min walk) is nearby.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at The Carmen Hotel - Ocean Front?

Free parking is not available at this hotel.

Does The Carmen Hotel - Ocean Front have a pool?

The Carmen Hotel - Ocean Front features an outdoor pool.

Does The Carmen Hotel - Ocean Front have a restaurant?

Yes, there is a restaurant on site.

Does The Carmen Hotel - Ocean Front have a spa?

There are no spa services available at this hotel.

How close is The Carmen Hotel - Ocean Front to downtown Playa del Carmen?

The Carmen Hotel - Ocean Front is 0.3 mi away from Playa del Carmen.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 397 out of 780 reviews
Rating 8 - Good. 188 out of 780 reviews
Rating 6 - Okay. 85 out of 780 reviews
Rating 4 - Poor. 50 out of 780 reviews
Rating 2 - Terrible. 60 out of 780 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yessenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

6/10 Okay

Erendira

Traveled with group
Disliked: Cleanliness, staff & service

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Paula, Burbank

Stayed 5 nights in Sep 2025

2/10 Terrible

Bruce

Disliked: Staff & service
Staff VERY unfriendly
Stayed 2 nights in Aug 2025

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location a little pricey and outdated
Stayed 3 nights in Aug 2025

8/10 Good

Romaldo

Liked: Amenities
Nice location and good staff. Food was not good.
Stayed 2 nights in Aug 2025

8/10 Good

Jasmine

Liked: Staff & service, amenities
Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
outside dining area
View from balcony
balcony view
Stayed 3 nights in Jul 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty decent

Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly. The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
Stayed 7 nights in Jul 2025

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
Stayed 3 nights in Jul 2025

10/10 Excellent

Desmond

Stayed 4 nights in Jun 2025

8/10 Good

Fabian

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Super cool hotel right on the sand.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Servicio
Stayed 3 nights in Jul 2025

6/10 Okay

harutyun

Business traveler
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was the shower water did not get hot
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Stayed 7 nights in Jun 2025

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Liked: Cleanliness, room comfort
Disliked: Staff & service
Normal
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Eugenia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025

6/10 Okay

claudia

Traveled with family
Liked: Cleanliness, amenities
All is perfect just the roof top/bar needs some renovations!
Stayed 3 nights in May 2025