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Grand Park Royal Cozumel - All Inclusive

4-star property
Carretera a Chankanaab Km. 3.5, Cozumel, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 32 travelocity Reviews

"Mexico's new smoking ban was kind of a pain. They need a smoking area on the beach/pool areas " More

By a verified traveler on Sat 30 Mar 2024

Points Of Interest

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Hotel Description

4-star all-inclusive property near Punta Langosta Pier, connected to a shopping center

On the beach

Within a 10-minute walk of the property, you'll find Arrecifes de Cozumel National Park and Villa Blanca Reef. Playa Caletita and Cha'an Ka'an Observatory of Cozumel are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 4 restaurants, 3 outdoor pools, and 2 spa tubs. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Deluxe Nature View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$244* Per night/room May 7 - May 8

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of the House-Non refundable

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Grand Park Royal Cozumel - All Inclusive ratings based on 32 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cozumel - All Inclusive

Everyone (10) Couples (4) Family (8)
5 out of 5
Mexico's new smoking ban was kind of a pain. They need a smoking area on the beach/pool areas

Posted by , from MINNEAPOLIS on Mar 30, 2024

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Comment from Hotel Management

Apr 1, 2024 by Guest service manager.

Dear Mrs. Royce, Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

4 out of 5
Have stayed at this property since the late 90's and really enjoy it. I do not like the Membership people hounding you. I am in my 60's and know my financial situation. While it was a very good deal, no means no.

Posted by , from MINNEAPOLIS on Mar 30, 2024

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Comment from Hotel Management

Apr 1, 2024 by Guest service manager.

Dear Mrs. Royce, I am very sorry for the bad impression you got from the Club team, proper measures have been taken alongside the staff to avoid future situations on these matters. Rest assured that all the points you mentioned will be taken care of, once again thanks for your comments. Cordially,

3 out of 5
Enjoyed our time. Room was as described and everything was in working order. Staff was excellent. They were easy to accommodate us and were all very friendly and helpful. Only suggestion I would have is that the restaurants did not take reservations and so the line to get in was very long. Some people waiting up to an hour. The Buffet was ok. Overall this property location and staff made up for any shortcoming of the food options.

Posted by on Feb 25, 2024

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Comment from Hotel Management

Feb 26, 2024 by Guest service manager.

Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. Thank you also for taking the time to share your wonderful experience. I have taken note of the areas where we did not fully meet your expectations, we will continue working to achieve excellence. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially

5 out of 5

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 31, 2023 by Guest service manager

Dear guest, thank you very much for your preference and for your kind review. We are very satisfied to know that your stay was completely satisfactory, this is one of our main objectives and it is a pleasure to know that we have achieved it.We hope to have the opportunity to receive you again, it will be a pleasure to serve you.Very cordially

5 out of 5
This is my second time at this resort. The first was in the 2000s and I was dissatisfied. This time was more than I expected and was the exact opposite of my previous visit. My room was extremely nice and the coffee maker and small refrigerator that was included was just a bonus. The property was great and I enjoyed the 3 pools and swim up bars. The food was good and there was always multiple selections. I’m definetly coming back in the future.

Posted by on Jul 9, 2023

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Comment from Hotel Management

Jul 10, 2023 by Guest service manager

Dear Mr. Lee, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded.We are definitely looking forward to welcome your return in the near future. Kind regards

4 out of 5

Posted by on Jun 16, 2023

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Comment from Hotel Management

Jul 6, 2023 by Guest Service Management.

Mr. Paul, first of all, thank you for staying at Grand Park Royal Cozumel. We appreciate you taking the time to share your experience with us. Come back soon, it will be a pleasure to assist you.Kindest regards,

4 out of 5
Have returned to Park Royal year after year- so have always loved it…but it needs some TLC & basic maintenance!! Only 1 elevator if 3 was working. Same as last year. Staff elevator is not working so constantly waiting for elevator while staff & carts are moving up & down. Bathroom needs good bleaching in the cracks. Towel rack’s dangling rod needs securing, clogged sink needs to be cleaned. Ice machines in every floor, but none working!! Simple things that I could do myself - just a little attention to detail could fix. Hotel is simply not being maintained!!

Posted by on May 21, 2023

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Comment from Hotel Management

May 22, 2023 by Guest service manager

Dear Mrs. Kay, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

4 out of 5
Nice, clean, well staffed resort. Good small beach with enjoyable snorkeling access. Large pool with plenty of shade and chaise lounges. Two more nice pools around beach area with two bars and good drinks. Room was great with comfortable bed and always cleaned. The food wasn't very good, but one wouldn't expect it to be for the price of this all inclusive resort. I would enjoy staying at Grand Park Royal again in the future.

Posted by on May 20, 2023

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Comment from Hotel Management

May 22, 2023 by Guest service manager

Dear Mr. Sean, let us thank you in the first place for staying at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting our facilities. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

5 out of 5
I would definitely stay here again. I had heard a lot of bad reviews about this place but my friend and I absolutely loved it. Was there some issues yes but any worth not coming back NO. Very beautiful place and the staff amazing. Food was just ok but we loved the room service and snack bar food. Only other complaint was the jacuzzi’s were like pool water. They even let us leave our luggage and go shopping since we had a late checkout. Very convenient and walking distance to the shops and taxis were cheap.

Posted by on Mar 11, 2023

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Comment from Hotel Management

Mar 11, 2023 by Guest Service Management

First of all thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our staff. We are definitely looking forward to welcome your return in the near future so you can see our improvements about food.Yours sincerely,

5 out of 5
Very friendly and helpful staff, they were always cleaning. Beautiful place and great value!

Posted by on Nov 19, 2022

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Comment from Hotel Management

Nov 22, 2022 by Guest service manager

Dear Mrs. Pamela, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

About the Grand Park Royal Cozumel - All Inclusive

Location Carretera a Chankanaab Km. 3.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Surcharge for premium or imported alcoholic beverages

  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included

Property Features

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.

  • 342 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 3206 sq ft of conference space
  • 298 sq m of conference space
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach yoga on site
  • Beach volleyball on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

  • Massages on beach
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses wind energy

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Renewable energy source - wind
  • No gap period between guest stays

Fees

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal
  • Grand Park Royal Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cozumel All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Cozumel Inclusive
  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.