"Mexico's new smoking ban was kind of a pain. They need a smoking area on the beach/pool areas " More
On the beach
Within a 10-minute walk of the property, you'll find Arrecifes de Cozumel National Park and Villa Blanca Reef. Playa Caletita and Cha'an Ka'an Observatory of Cozumel are also within half a mile (1 km).
All-inclusive
This all-inclusive property features 4 restaurants, 3 outdoor pools, and 2 spa tubs. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Apr 1, 2024 by Guest service manager.
Dear Mrs. Royce, Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours
Apr 1, 2024 by Guest service manager.
Dear Mrs. Royce, I am very sorry for the bad impression you got from the Club team, proper measures have been taken alongside the staff to avoid future situations on these matters. Rest assured that all the points you mentioned will be taken care of, once again thanks for your comments. Cordially,
Feb 26, 2024 by Guest service manager.
Dear guest, first of all, we want to express our gratitude for staying at Grand Park Royal Cozumel. Thank you also for taking the time to share your wonderful experience. I have taken note of the areas where we did not fully meet your expectations, we will continue working to achieve excellence. I reiterate our gratitude for your preference and we hope you will give us the opportunity to receive you again, it will be a pleasure to serve you. Very cordially
Jul 31, 2023 by Guest service manager
Dear guest, thank you very much for your preference and for your kind review. We are very satisfied to know that your stay was completely satisfactory, this is one of our main objectives and it is a pleasure to know that we have achieved it.We hope to have the opportunity to receive you again, it will be a pleasure to serve you.Very cordially
Jul 10, 2023 by Guest service manager
Dear Mr. Lee, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded.We are definitely looking forward to welcome your return in the near future. Kind regards
Jul 6, 2023 by Guest Service Management.
Mr. Paul, first of all, thank you for staying at Grand Park Royal Cozumel. We appreciate you taking the time to share your experience with us. Come back soon, it will be a pleasure to assist you.Kindest regards,
May 22, 2023 by Guest service manager
Dear Mrs. Kay, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours
May 22, 2023 by Guest service manager
Dear Mr. Sean, let us thank you in the first place for staying at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting our facilities. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards
Mar 11, 2023 by Guest Service Management
First of all thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our staff. We are definitely looking forward to welcome your return in the near future so you can see our improvements about food.Yours sincerely,
Nov 22, 2022 by Guest service manager
Dear Mrs. Pamela, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Land activities
Not included
Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.
El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Cafe Sole, Coffee House - Onsite coffee shop. Open daily.
24-hour room service is available.
3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.