Explore top 2026 4 Star Hotels in San Juan

"The staff were great. The room was smaller than expected, but the air conditioner was awesome."

"We (3 adults and 2 children, 10 and 13) had a wonderful time at El Conquistador. The room (with a balcony and ocean view) was huge, with plenty of room for everything. (One update needed--a large 'magnifying' mirror by the sink) Everything was nice and clean, too. As for the resort itself, it is HUGE! It is actually on three levels. We stayed on the top level, where most of the restaurants, shops, and activities are, as well as the wonderful coffee bar, Cafecito. But many opt to stay at the lower level, to be near the amazing waterpark and the free ferry to the beautiful Palamino beach. Both of these (free) activities were great. The kids couldn't get enough of the waterpark! Also there were many pools, even open after dark! A real treat... There is so much more I could write, but I will finish by saying that it was a great experience for us all--both kids and adults. As for the food, it was overall, excellent. Some of the reviews panned the food, but we disagreed and ate at a different restaurant almost every night. The service was great--a special shout out to: Yajaira (at the entry to the waterpark--she's the best!)) Janine (at Ventana) Gian and Hector (at the waterpark restaurant) Alix (in housekeeping) "

"We stayed for three nights during this time. Although we requested towels, they never arrived. Our room service was two hours late, which made us think they might have forgotten. I wouldn't return, as I'm unsure if this level of service is typical for Puerto Rico; other islands seem to offer better service. Perhaps at this price point, such service isn't expected, but I would assume it is. "

"Hot tub was cold some days warm other days, the cleaning staff was good but after they would clean a room my husbands jewelry was missing. "

"The hotel is clean and most staff are polite and helpful. The young man who checked us in [around midnight] was pretty rude. Maybe a bad day. The biggest problem was our room had no hot water. We reported that the next morning and was told someone from maint. would look into it. He got us hot water in the bathroom sink, but not the shower. We showered for 2 days with cold water. When we asked for a new room we were told they were fully booked! Not true. Actually, we found they had no room with 2 beds. After we complained on the 3rd day, they finally "upgraded" us to a king and pull-out sofa with "no upcharge," their idea of making things right. In the middle of the 4th night, the desk called saying security needed to check the smoke detectors. A uniformed guy came in, removed and reinstalled the covers and left. No further explanation nor apology for interrupting our sleep. Not the best hotel experience, but other family members staying there had a much better stay. We had a great time in Puerto Rica, despite the hotel. "

"The best hotel I stayed at hands down. I don’t write reviews nor do I hype anything up. But this hotel by far was amazing. Staff and all "