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AC Hotel by Marriott San Juan Condado

4-star property
1369 Ashford Avenue, San Juan, 1-855-201-7819
4.4 out of 5
Excellent!
See all 15 travelocity Reviews

"Nice, clean hotel that you would find anywhere. Friendly and helpful staff and it was in a good location to walk to shops, beach, etc. Hotel did not ... " More

By a verified traveler on Mon 25 Apr 2022

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Hotel Description

4-star hotel near Condado Beach

Seaside stay

Your stay at this Condado hotel places you within 3 miles (5 km) of Condado Beach and Puerto Rico Convention Center. Pan American Pier and Carolina Beach are also within 3 miles (5 km).

Renovated in 2017

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, balconies

In addition to Smart TVs with cable channels, the 233 guestrooms offer free WiFi and balconies. Other amenities include Netflix, refrigerators, and free local calls. Housekeeping is available once per stay.

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
$219* Per night/room May 30 - May 31

Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

AC Hotel by Marriott San Juan Condado ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for AC Hotel by Marriott San Juan Condado

Everyone (5) Couples (4) Family (6)
4 out of 5
Nice, clean hotel that you would find anywhere. Friendly and helpful staff and it was in a good location to walk to shops, beach, etc. Hotel did not have any cultural flair or try to be special to PR. Not sure why their restaurant was not open. Elevators did not always work.

Posted by on Apr 25, 2022

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4 out of 5
The room could of had better lighting.

Posted by on Apr 22, 2022

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4 out of 5
We loved the AC Marriott overall. We enjoyed the modern look and feel. The staff was very nice and accommodating. We didn't like the flat basin sinks in the room. They didn't drain well. We were disappointed to find the nice restaurant and bar off the pool were both closed. They said they were only being used for special events. We had noticed the photos of this area in the hotel before booking and it was one of the things we liked. The small pool bar was only open until 7:30. That was fine but the indoor bar off the pool then should have opened up. Too nice a space not to be used regularly. The restaurant/bar downstairs was also closed the whole week we were there. This was also disappointing. We found numerous wonderful restaurants for dinner or drinks but we did feel a little misled about the on-site options. Other than this we loved the hotel. It's also in a great location. Don't forget to take advantage of the beach. The hotel has a person on the beach there to provide you with a chair towel and umbrella. They also had water which we found very helpful.

Posted by on Apr 17, 2022

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3 out of 5
My first room was not to my liking, the balcony was closed in and overlooked a birdshit ridden rooftop. The drywall from the ceiling in the shower fell in on me and rather than suggesting to switch my room the staff tried to do a quick patch up. Eventually I requested a new room which was better and should’ve been the room I received originally

Posted by on Jan 21, 2022

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5 out of 5

Posted by on Jun 9, 2021

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5 out of 5
Simple easy place to stay with no problems. Thank you!

Posted by on Apr 9, 2021

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5 out of 5
Check in & check out went smoothly! Beautiful room with a semi great view , the staff were super nice. The bartender by the pool was super slow he needed extra help. I loved the fact that everyone who came in each time had to use the hand sanitizer & take there temperature

Posted by on Mar 18, 2021

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3 out of 5
Clean property but not many amenities. The bar by the pool is way overpriced and the bar food is mediocre. Great location

Posted by , from NY on Oct 13, 2020

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4 out of 5
Competent, helpful staff; good associated restaurant, like soap brand choice. Room reasonably clean, but one of drinking glasses not clean, floor was not clean to walk on barefoot and lights over wash-up sink not good for applying makeup due to glare.

Posted by on Feb 24, 2020

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5 out of 5
Excellent hotel! The views are incredible! Loved our stay

Posted by on Feb 24, 2020

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About the AC Hotel by Marriott San Juan Condado

Location 1369 Ashford Avenue, San Juan, 00907

Renovations + Closures

The following facilities or services will be unavailable from October 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

AC Hotel by Marriott San Juan Condado offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 3195 square feet (297 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly AC Hotel by Marriott San Juan Condado. Parking is available for a fee. A complete renovation of AC Hotel by Marriott San Juan Condado was completed in April 2017. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 233 guestrooms or units
  • 8 levels
  • 3195 sq ft of conference space
  • 297 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Library
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

AC Hotel by Marriott San Juan Condado offers 233 accommodations with safes and bathrobes. Rooms open to balconies. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Private balcony
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

La Bodeguita De Manolo - This restaurant specializes in Spanish cuisine and serves lunch and dinner.

Sobao by Los Cidrines - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Bar.C.Lona - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Plaza Hotel
  • Ambassador Radisson
  • Hotel Radisson Ambassador
  • Radisson Ambassador
  • Radisson Ambassador Plaza Casino
  • Radisson Ambassador Plaza Casino San Juan
  • Radisson Ambassador Plaza Hotel
  • Radisson Ambassador Plaza Hotel & Casino
  • Radisson Ambassador Plaza Hotel & Casino San Juan
  • AC Hotel Marriott San Juan Condado
  • Radisson Ambassador Plaza Hotel And Casino San Juan
  • Radisson San Juan
  • San Juan Radisson
  • AC Hotel Marriott Condado
  • AC Marriott San Juan Condado
  • AC Marriott Condado
  • Ac By Marriott Juan Condado
  • AC Hotel by Marriott San Juan Condado Hotel
  • AC Hotel by Marriott San Juan Condado San Juan
  • AC Hotel by Marriott San Juan Condado Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.