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AC Hotel by Marriott San Juan Condado

4-star property
1369 Ashford Avenue, San Juan, 1-855-201-7819
4.0 out of 5
Very good!
See all 23 travelocity Reviews

"The property was nice and clean. They were responsive to any of our needs. Food and drinks were better then some restaurants we tried while there. " More

By a verified traveler on Tue 26 Sep 2023

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Hotel Description

4-star hotel near Condado Beach

Seaside stay

Your stay at this Condado hotel places you within 3 miles (5 km) of Condado Beach and Pan American Pier. Puerto Rico Convention Center and Carolina Beach are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, express check-out, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
$199* Per night/room Oct 1 - Oct 2

Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Balcony (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

AC Hotel by Marriott San Juan Condado ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AC Hotel by Marriott San Juan Condado

Everyone (10) Couples (9) Family (5)
4 out of 5
The property was nice and clean. They were responsive to any of our needs. Food and drinks were better then some restaurants we tried while there.

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 26, 2023 by Customer Service

Chavaun, it's wonderful to hear that you appreciated AC Hotel San Juan Condado's cleanliness and quick response to guest needs. We're delighted to know you enjoyed our dining options as well. We hope to welcome you back on your next visit to enjoy our culinary delights even more.

1 out of 5

Posted by on Aug 13, 2023

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Comment from Hotel Management

Sep 2, 2023 by Customer Service

We appreciate the feedback, Oddy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

5 out of 5

Posted by on Aug 11, 2023

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Comment from Hotel Management

Aug 13, 2023 by Customer Service

Tricia, it's wonderful to see your perfect score for AC Hotel San Juan Condado. We appreciate you took the time to rate your stay and we hope to welcome you back soon. Safe travels.

5 out of 5
The property is very clean. Once you enter you see the beautiful decor, the aroma is amazing and the rooms were spotless. The staff are very helpful and polite. The location was nice too . Easy to walk to restaurants or Walgreens/ CVS. The beach was not that far away from the facility. They supplied you with beach chairs, umbrellas, towels and water. My family and I had an amazing experience.

Posted by on Jul 30, 2023

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Comment from Hotel Management

Jul 31, 2023 by Customer Service

Ivette, thank you for your heartfelt review.It's wonderful to know you found the AC Hotel San Juan Condado to be immaculate and enjoyed our attractive decor. Our team takes great pride in providing our guests with all the amenities to make their stay as comfortable and relaxing as possible. We're elated that your family and you had such a memorable experience. We hope to welcome you back soon.

5 out of 5
This hotel was amazing! Amazing staff, amazing view, and amazing foo…. Definitely should be a 5 star hotel!

Posted by on Apr 22, 2023

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Comment from Hotel Management

Apr 24, 2023 by Customer Service

Duane, thank you for taking the time to share your fantastic experience at the AC Hotel San Juan Condado! We're delighted to hear that our amazing staff provided exceptional service, ensuring a memorable stay for you. Our team takes great pride in creating a welcoming environment for each guest, and it's wonderful to know that their efforts had a positive impact on your visit.We're also thrilled to know that you thoroughly enjoyed the stunning views our property offers, as they truly represent the beauty of the local area. It's always our goal to provide a serene and picturesque atmosphere for guests to appreciate throughout their stay.In addition, it's great to hear that you relished the amazing food options available at our hotel. Our culinary team works diligently to craft delicious and varied dishes that cater to a wide range of tastes and preferences. Your kind words validate their hard work and passion for delivering exceptional dining experiences.We sincerely appreciate your recognition of the five-star quality experience we aim to deliver to all our guests. Your feedback is valuable to us, and we look forward to welcoming you back for another extraordinary stay at the AC Hotel San Juan Condado.

1 out of 5
We worst experienced a loud rattling sounds "air conditioner system" for about 97 hours of our visit ! We immediately notified front desk , we could not sleep for two days!!!!!!!! nothing was done to alleviate the situation until our third or forth day. In addition they closed the rooftop pools on one of the days during our visit the whole day. They should notify during our booking that the place is closed for a whole day . I dont think anyone should pay resort fees !!!! What a nightmare!!!! No one really cared about the air conditioner loud rattling noise it was horribly!!!! I have a movie of the noise. Usafe loud rattling noise OSHA unnacceptale.

Posted by on Mar 17, 2023

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Comment from Hotel Management

Mar 19, 2023 by Customer Service

Thank you for taking the time to share your feedback, Terry.We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or fix the problem. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

5 out of 5

Posted by , from New Orleans on Nov 1, 2022

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1 out of 5
There was a hurricane and our flights were cancelled and they did not refund our money.

Posted by on Sep 21, 2022

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Comment from Hotel Management

Oct 10, 2022 by Customer Service

We appreciate you taking the time to share your feedback, Heath.We kindly ask that you contact Travelocity regarding your reservation, and also please provide us directly with your full reservation information by contacting reservations@achotelsj.com so that we may further assist you.

5 out of 5
The rooftop pool and dining was fabulous, the snack bar was very convenient, and the staff was super helpful

Posted by , from COMMERCE TWP on Sep 21, 2022

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Comment from Hotel Management

Sep 21, 2022 by Customer Service

Thanks for the great review, Martin!It's wonderful you enjoyed your stay at AC Hotel San Juan Condado so much! We strive for excellence so we're thrilled you appreciated not only our rooftop bar and dining area and convenient amenities, but also our friendly staff! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

2 out of 5
Staff was nice with the exception of housekeeping. They never conducted a thorough cleaning specifically in the bathroom it was horrible

Posted by , from Miami on Sep 17, 2022

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Comment from Hotel Management

Sep 19, 2022 by Customer Service

We appreciate the feedback, Angelo.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

About the AC Hotel by Marriott San Juan Condado

Location 1369 Ashford Avenue, San Juan, 00907

Property Features

AC Hotel by Marriott San Juan Condado offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Event space at this hotel measures 3195 square feet (297 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly AC Hotel by Marriott San Juan Condado. Parking is available for a fee. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 233 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 3195 sq ft of conference space
  • 297 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Library
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

AC Hotel by Marriott San Juan Condado offers 233 accommodations with safes and complimentary bottled water. Rooms open to balconies. Smart televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Private balcony
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

La Bodeguita De Manolo - This restaurant specializes in Spanish cuisine and serves lunch and dinner.

Sobao by Los Cidrines - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Bar.C.Lona - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Parasailing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room safe
  • Laundry facilities
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 22 per day (in/out privileges)
  • Covered valet parking fee: USD 27 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Plaza Hotel
  • Ambassador Radisson
  • Hotel Radisson Ambassador
  • Radisson Ambassador
  • Radisson Ambassador Plaza Casino
  • Radisson Ambassador Plaza Casino San Juan
  • Radisson Ambassador Plaza Hotel
  • Radisson Ambassador Plaza Hotel & Casino
  • Radisson Ambassador Plaza Hotel & Casino San Juan
  • AC Hotel Marriott San Juan Condado
  • Radisson Ambassador Plaza Hotel And Casino San Juan
  • Radisson San Juan
  • San Juan Radisson
  • AC Hotel Marriott Condado
  • AC Marriott San Juan Condado
  • AC Marriott Condado
  • Ac By Marriott Juan Condado
  • AC Hotel by Marriott San Juan Condado Hotel
  • AC Hotel by Marriott San Juan Condado San Juan
  • AC Hotel by Marriott San Juan Condado Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.