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4.5 out of 5

"Very confortable hotel close to the beach. The rooms are beautiful and clean. All the stuff very friendly " More

By a verified traveler on Tue 10 Jul 2018

Hotel Description

Family-friendly 4-star hotel near Condado Beach

City center stay

You'll find Condado Beach and Carolina Beach within 3 miles (5 km) of this San Juan hotel. Jose Miguel Agrelot Coliseum and Puerto Rico Convention Center are also within 3 miles (5 km).

Full-service spa, outdoor pool

This Art Deco hotel features a full-service spa, a nightclub, and 3 restaurants. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 184 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, premium bedding, and free newspapers.

Standard 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$220 per night

Deluxe Room, Multiple Beds, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe 1 King Bed Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Multiple Beds, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

DoubleTree by Hilton San Juan ratings based on 70 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton San Juan

Everyone (16) Couples (2) Business (1)
5 out of 5
The property was clean and well maintained, and the staff was super helpful in every interaction. The pool area was very nice, and the shuttle to the beach was very convenient. It was easy to get a bus to Old San Juan (the bus stop was just a couple blocks away). The location on the edge of Condado/Santurce was convenient. There was a place to park our rental car in the lot that was not too expensive- it probably would cost more for that if we stayed in Old San Juan. Also, there were restaurants within walking distance if we didn't feel like taking the car out. One thing that was a little odd was the design of the bathroom in my room. There was a glass sliding door, so you could sort of see the silhouette of the person in there - less privacy than I am used to having. Also, the glass shower enclosure allowed some water to seep out onto the bathroom floor. Neither of these problems were a big deal for me and my wife..

Posted by on Mar 20, 2019

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5 out of 5

Posted by on Jan 29, 2019

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5 out of 5
Very confortable hotel close to the beach. The rooms are beautiful and clean. All the stuff very friendly

Posted by , from New York on Jul 10, 2018

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5 out of 5

Great location

Great staff very friendly and helpful. Lots of restaurants around and 24 hrs market right across very convenient. Hot tub was not hot but pool was nice.

Posted by , from Florida on Aug 11, 2017

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5 out of 5

Excellent hotel, close to everything

Fantastic experience! Definitely will stay at this hotel again

Posted by , from Bronx, NY on Jul 22, 2017

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4 out of 5

Amazing hotel, small room

The hotel was very nice and greeted us every time we entered but our room was tiny. The pictures didn't convey how small the room was and neither did the price. There was also a hotel convenience fee that was unexpected. Otherwise, it was a perfect place to stay.

Posted by , from Dallas, TX on Jul 20, 2017

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5 out of 5

Double Tree by Hilton

Pros: That it was clean and everyone was helpful!
Cons: The Beach service shuttle could be started earlier in the morning.
Location: San Juan is neat! The sight seeing bus is worth the money!
Things were clean and wonderful. The staff were respectful and special. They were very helpful. The inside of our rooms were dramatic...new, well kept, well organized. What a joy!

Posted by on May 12, 2017

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5 out of 5

San Juan Puerto Rico

It was a pleasant experience. The staff greeted me with a smile daily. Gustavo and the crew were very friendly and courteous with directions. I rode the beach cruiser to a couple of my destinations and enjoyed the beach and San Sebastián festival festivities immensely..

Posted by , from Columbus Ohio on Jan 28, 2017

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5 out of 5

Best vacation ever!!!!!!!!

Pros: EVERYTHING
Cons: MORE COOKIES(Husband love love the cookies)
Location: Barcardi factory. Rain forest. walking around Old San Juan
The staff at doubletree was amazing. From the time we walk in the door. Valet staff was #1 with hooking us up with places to go visit. Cafe was great with drinks. Already planning to return.

Posted by , from Indiana on Jul 26, 2016

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4 out of 5
It was a very good experience. Hotel staff was very helpful and the hotel facilities were excellent. 5 mins walk to the beach and 10 mins drive to Old San Juan... Couldn't ask for a better location.

Posted by on Dec 17, 2015

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About the DoubleTree by Hilton San Juan

Location 105 Avenida de Diego, San Juan, 00914

Property Features

DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly DoubleTree by Hilton San Juan. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 2008
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (8.1 km / 5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton San Juan offers 184 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fahrenheit Pizza - Overlooking the garden, this restaurant specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Starbucks - This coffee shop overlooks the garden. Guests can enjoy alfresco dining (weather permitting). Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Ropes course on site
  • Windsurfing nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

YeloSpa has 8 treatment rooms. Services include massages.

  • Number of treatment rooms 8
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 17.95 per person (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel San Juan
  • Doubletree Hilton San Juan
  • Doubletree San Juan
  • Hilton Doubletree San Juan
  • San Juan Doubletree
  • San Juan Doubletree Hilton
  • Doubletree By Hilton San Juan Hotel San Juan
  • Hotel Pierre Puerto Rico
  • DoubleTree Hilton San Juan Hotel

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.