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4.6 out of 5

"Property was clean and it’s also very close to some great attractions " More

By a verified traveler on Thu 18 Mar 2021

Hotel Description

4-star family-friendly hotel near Condado Beach, connected to a shopping center

City center stay

You'll find Condado Beach and Casino del Mar at La Concha Resort within 2 miles (3 km) of this San Juan hotel. Carolina Beach and Puerto Rico Convention Center are also within 3 miles (5 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this Art Deco hotel. Families will appreciate the children's pool, complimentary bicycles, and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafés and freebies like WiFi in public areas and a beach shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 184 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, premium bedding, and free newspapers.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$202* Per night/room May 16 - May 17

Deluxe Room, Multiple Beds, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe 1 King Bed Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton San Juan ratings based on 27 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton San Juan

Everyone (11) Couples (6) Family (12)
5 out of 5
Property was clean and it’s also very close to some great attractions

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 19, 2021 by Doubletree by Hilton San Juan

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Wonderful hotel and staff! Food was great, pool area was relaxing. Walking distance to many different restaurants and the beach. There was also a shuttle to the beach if you preferred along with lounge chairs and umbrellas. Our stay there was amazing and I'd recommend it to anyone. The one downside would be that there aren't beach views, actually the views from the hotel aren't much to write home about, but with the beach walking distance away and all the other benefits of the location and the hotel I'd stay here again.

Posted by on Mar 4, 2021

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Comment from Hotel Management

Mar 5, 2021 by Doubletree by Hilton San Juan

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Very great staff and great area to stay while on vacation

Posted by , from NY. NY on Sep 16, 2020

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5 out of 5
Awesome very clean friendly service would go back in the future

Posted by on Mar 2, 2020

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5 out of 5
My husband and I stayed at the San Juan DoubleTree by Hilton one night before and one night after our cruise. The staff at this facility were stellar; from providing a warm welcome to suggesting local dining options, or providing laundry detergent, we felt at home right away. The property was very clean and well cared for. Although we didn't stay long enough to use many of the amenities, we thought the use of bicycles and the shuttle to the beach were brilliant. The pool and outside areas were very pleasant. Good food and service in the restaurant. Overall, a good stay (twice). If/when we ever have the occasion to return to San Juan, we will definitely stay at the DoubleTree!

Posted by , from Auburn, CA on Feb 8, 2020

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1 out of 5

Posted by on Jan 22, 2020

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3 out of 5

Posted by on Dec 27, 2019

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4 out of 5
I loved the modern renovation. Didn't like that the breakfast card (for me to order room service breakfast) wasn't put back on my door after the first night.

Posted by on Dec 9, 2019

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5 out of 5
Everything was perfect. Clean and in a good centralize area.

Posted by on Oct 28, 2019

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4 out of 5
Food is expensive .. could be in a better neighborhood.. do not like the resort fee.. property was very clean.. the staff was amazing .. the pool is open 24 hours

Posted by on Sep 2, 2019

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About the DoubleTree by Hilton San Juan

Location 105 Avenida de Diego, San Juan, 00914

Property Features

DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A children's pool, a spa tub, and a terrace are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (8.1 km / 5 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, bathrobes, and complimentary toiletries. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Cloud Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 17.95 per person (approximately)
  • Self parking fee: USD 17 per day (in/out privileges)
  • Valet parking fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel San Juan
  • Doubletree Hilton San Juan
  • Doubletree San Juan
  • Hilton Doubletree San Juan
  • San Juan Doubletree
  • San Juan Doubletree Hilton
  • Doubletree By Hilton San Juan Hotel San Juan
  • Hotel Pierre Puerto Rico
  • DoubleTree Hilton San Juan Hotel
  • Doubletree By Hilton Juan Juan
  • DoubleTree by Hilton San Juan Hotel
  • DoubleTree by Hilton San Juan San Juan
  • DoubleTree by Hilton San Juan Hotel San Juan

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.