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4.1 out of 5

"We arrived around 10:30 pm as our flight was late getting in. The staff was pleasant on greeting and informative. Room was clean, bedding appropriat ... " More

By a verified traveler on Wed 02 May 2018

Hotel Description

3-star aparthotel near Puerto Rico Convention Center

Close to airport

Within a 15-minute walk of this Isla Grande aparthotel, you'll find Puerto Rico Convention Center and Pan American Pier. Centro Europa and Port of San Juan are also within 3 miles (5 km).

Free breakfast

This aparthotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 126 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. MP3 docks, coffee/tea makers, and free local calls are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Oct 27 - Oct 28

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Guestroom King View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt House San Juan ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt House San Juan

Everyone (9) Family (4)
5 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 11, 2019 by Liz

Thank you for choosing Hyatt House.

5 out of 5
I liked that it had a kitchen,next to everything and free breakfast was great

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 25, 2019 by Liz

Thank you for choosing Hyatt House as your stay away from home. We look forward to your next visit.

4 out of 5
property was in convenient location. property was clean employees were helpful no one to help with baggage we had to put our own bags in room before room was ready and had to go downstairs and get them when room was ready. felt like i was working for hotel

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 31, 2019 by Liz

We are so sorry you felt inconvenienced. Our property is a selective Hotel service, therefore we do not have most of the amenities as a full service hotel, such as bellmen. Again we apologize you felt like you were working for the Hotel. We appreciate you choosing Hyatt House, and it is our hope you give us another opportunity in the near future.

4 out of 5
Great for extended stays. The convenience of having two restaurants steps away was an added bonus. The breakfast provided has sufficient choices and the made to order omelets are very good.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by Liz

We delighted that you enjoyed your stay here with us. We look forward to having you back soon.

5 out of 5
The people working in the hotel are all very nice. They also all speak english.

Posted by , from Sturbridge, Ma on Nov 21, 2018

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Comment from Hotel Management

Nov 23, 2018 by Nivea

Thank you for staying with us. We remain at your service.

3 out of 5

A wrong room card entry key and a embarrassing mom

Apart from a very hard mattress and hard pillows and a not so good night's rest after my long flight, they gave us a wrong key card when checking in, because their electronic systems were down....all paperwork was manual. And to our embarrassment, we entered the room and there was someone resting....so awful!!!! Surroundings and breakfast excellent though.

Posted by , from Puerto Rico on Jul 12, 2018

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Comment from Hotel Management

Jul 18, 2018 by Nivea

Thank you for staying with us. We will be sure to share yur comments with the team members, our apologies for the human error committed during the unexpected situation. We remian at your service.

5 out of 5

Pre cruise stay

Pros: Convenience to cruise port
We arrived around 10:30 pm as our flight was late getting in. The staff was pleasant on greeting and informative. Room was clean, bedding appropriate and large spacious bathroom. Had the complimentary breakfast with a variety of offerings which included cooked to order omelets. Will definitely stay again next time in Puerto Rico!

Posted by , from Albuquerque, NM on May 2, 2018

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Comment from Hotel Management

May 7, 2018 by Nivea

Thank you for staying with us and for sharing your comments. We are so happy to know that you enjoyed our facilities...I agree with you the omelet are so good! See you next time!

5 out of 5

Nice love it

I love staying there I felt very comfortable my grandkids call it our new apartment was so beautiful it really is a family place the only thing i didn't like was no room service i had to make a Oder then go down stairs to pickup my food i didn't like that at all when you traveling with small kids is hard

Posted by , from newark nj on Jun 10, 2017

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Comment from Hotel Management

Aug 8, 2017 by House Staff

Thank you very much for your feedback.

4 out of 5

Nice and near the ship. ["Nice Traveling"]

Pros: Nice location, good breakfast, close to bus stop.
Cons: N/A
Location: It was easy to get to Old San Juan using the bus.
The Hyatt Place was very nice and close to the Royal Carribean port. We had a very pleasant experience with a wonderful Lady at the front desk, that was so helpful and overall "WONDEFUL" Her name was Ithizia (?), friendly and very helpful.

Posted by , from Junction City, Kansas on Jan 17, 2017

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1 out of 5

Slow

Breakfast is horrible for one. They are very late in checking in with no benefits for my wait.

Posted by , from washington dc on Aug 16, 2016

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Property Features

Hyatt House San Juan offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt House San Juan. For a fee, parking is available. This 3-star San Juan aparthotel is smoke free.

  • 126 guestrooms or units
  • 6 levels
  • Built in 2014
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Grocery service (free)
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (10.7 km / 6.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt House San Juan offers 126 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This San Juan aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM. The aparthotel hosts a free manager's reception on select days.

H Bar - This bar serves light fare only. Happy hour is offered.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per pet, per stay, plus a one-time cleaning fee of USD 100
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional taxes apply to daily parking rates at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.314 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.00 per night
  • Pet fee: USD 75 per pet, per stay plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Hotel San Juan
  • Hyatt House San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House Aparthotel
  • Hyatt House San Juan San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House San Juan Aparthotel San Juan
url importing https://www.travelocity.com/San-Juan-Hotels-Hyatt-House-San-Juan.h8516762-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.