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 San Juan •1 Room
 San Juan • 1 Room
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Sheraton Old San Juan Hotel

4-star property
100 Brumbaugh Street, San Juan, 1-855-201-7819
4.1 out of 5
Very good!
See all 32 travelocity Reviews

"Perfect place to stay " More

By a verified traveler on Mon 25 Apr 2022

Points Of Interest

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Hotel Description

4-star hotel near Pier 3

City center stay

With a stay at this Old San Juan hotel, you'll be steps from Pier 3 and Port of San Juan. Pier 1 and Teatro Tapia are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, A 24-hour gym, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Traditional Room, 1 King Bed, Non Smoking, No View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$170* Per night/room Aug 1 - Aug 2

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, City View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Old San Juan Hotel ratings based on 32 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Old San Juan Hotel

Everyone (16) Couples (2) Family (12)
5 out of 5
Perfect place to stay

Posted by on Apr 25, 2022

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2 out of 5

Posted by on Dec 27, 2021

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3 out of 5
Liked location. In the city. Did not like dingy dark small cramped room. The place could use a face lift.

Posted by on Nov 30, 2021

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3 out of 5
No comment

Posted by on Nov 1, 2021

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4 out of 5
I loved the location and the architectural style. Staff at the bar very friendly. People at front desk should wear a smile more often. Disappointed by restaurant not open for dinner, but I will stay there again on my next trip.

Posted by on Oct 31, 2021

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1 out of 5
Things where failing apart ,

Posted by on Oct 13, 2021

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4 out of 5
Everyone was nice and the hotel was pretty. Smelled like ocean when we first walked in the room

Posted by on Aug 31, 2021

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3 out of 5
The location of the hotel was perfect and it was close to everything! We could walk everywhere. The hotel service was terrible, we requested housekeeping service, they said it was done until the third day. We had to call again about housekeeping and they didn’t do it until the fifth day of our stay!! Of course we had to keep asking for all supplies because we ran out of everything. They didn’t have all amenities that were advertised.

Posted by on Aug 1, 2021

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3 out of 5
It's located ideally near the pier and other attractions. Their buffet breakfast was good with choice of eating on their patio viewing the pier. The hotel is dated for a 4 star hotel and overpriced since it couldn't provide all advertised services. Poor cable channel choices, extremely cold temperatures throughout the hotel and staff wasn't cordial but not too friendly

Posted by on Jun 15, 2021

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5 out of 5
The hotel was clean, the staff was excellent they treated us amazing

Posted by on Apr 3, 2021

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About the Sheraton Old San Juan Hotel

Location 100 Brumbaugh Street, San Juan, 00901

Property Features

Sheraton Old San Juan Hotel offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8073 square feet (750 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Old San Juan Hotel. For a fee, parking is available. This 4-star San Juan hotel is smoke free.

  • 240 guestrooms or units
  • 9 levels
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Old San Juan Hotel offers 240 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided once per stay.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Palio - This restaurant specializes in local cuisine and serves breakfast and brunch. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Snorkeling nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.53 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Old San Juan Casino
  • Old Sheraton
  • Old Sheraton Hotel
  • Sheraton Old
  • Sheraton Old Hotel & Casino
  • Sheraton Old San Juan
  • Sheraton Old San Juan Casino
  • Sheraton Old San Juan Hotel & Casino
  • Sheraton San Juan Casino
  • Old San Juan Sheraton
  • San Juan Sheraton
  • Sheraton Old San Juan Hotel And Casino
  • Sheraton Old San Juan Hotel San Juan
  • Sheraton San Juan
  • Sheraton Old San Juan Hotel
  • Sheraton Old Hotel
  • Sheraton Old Juan Hotel Juan
  • Sheraton Old San Juan Hotel Hotel
  • Sheraton Old San Juan Hotel San Juan
  • Sheraton Old San Juan Hotel Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.