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"Hotel was ok. I would not stay there again. Ice machines on all floors where broken. Restaurant was closed. Bed was hard as a rock. not enough towels ... " More

By a verified traveler on Fri 04 Jun 2021

Hotel Description

3.5-star hotel near Condado Beach

In entertainment district

Within a 15-minute walk of this Puerta de Tierra hotel, you'll find Condado Beach and Escambron Beach. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km).

Business services

A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and a terrace. Traveling on business? Take advantage of the 2 onsite conference rooms.

Free WiFi, balconies

In addition to LCD TVs with cable channels, the 95 guestrooms offer free WiFi and balconies. Coffee/tea makers, free local calls, and hair dryers are also available.

Executive Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$189* Per night/room Jun 16 - Jun 17

Grand Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Elite Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Costa Bahia Hotel Paseo Caribe ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Costa Bahia Hotel Paseo Caribe

Everyone (2) Couples (4) Family (7)
4 out of 5
Hotel was ok. I would not stay there again. Ice machines on all floors where broken. Restaurant was closed. Bed was hard as a rock. not enough towels in the room. No parking available.

Posted by on Jun 4, 2021

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3 out of 5
I like the area but dislike the check in process it was horrible the hotel didn’t have pool or beach access.

Posted by on May 24, 2021

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4 out of 5

Posted by on Apr 16, 2021

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5 out of 5
Great location. Beautiful view of the Condado Lagoon. Very spacious rooms

Posted by on Mar 9, 2021

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1 out of 5
This place is only good for the views other than that is a terrible room. Ice machines not working. The beds are uncomfortable.

Posted by on Mar 8, 2021

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5 out of 5
Cleanest place and the view was extraordinary. I would stay again

Posted by on Feb 9, 2021

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5 out of 5

Posted by on Jan 2, 2021

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5 out of 5
Services are amazing Friendly staff and very clean property We recommend 100%

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by cs

Thank you for your 5-star review – looking forward to seeing you again on your next trip to San Juan.

3 out of 5
The room smelled so musty when we checked in you couldn’t breathe. Had to open the balcony and air out. TV never worked. The floors were damp and one guest slipped and fell. Location is great but otherwise disappointed.

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 2, 2020 by cs

Hi, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. Please accept our most sincere apologies. We hope that your next stay with us will better meet our standard of excellence.

1 out of 5
This was a terrible stay for me and my family. I would recommend that no one stay here. This hotel offers NOTHING. It was a terrible waste of money. The lagoon is nice, but you have to walk a half of a mile to get there. There is NO parking, you must use other hotels parking. The place was extremely hard to find. The attendants on the first floor were never there, but if you were out front for more than five minutes they would gladly tell you that you can't park there. The hotel sheets were over bleached, and when I say over - it will give you a headache to sleep on them. Guest services was terrible. The elevators were out completely and we had to walk down 9 flights of stairs in their dirty emergency exit. My hand was blackened by the railing. The phones didn't work in the hotel. They didn't even give free coffee, oh btw the coffee was HORRIBLE. The closest eateries in walking distance, because we couldn't freely leave and not keep having to pay $25 for parking plus tip, the food was poor quality. Pizza was terrible and the breakfast sandwiches were over-priced (not really the hotels fault, but you can't eat in the hotel unless you want snacks that are over-priced). Overall it was a terrible experience. I'm glad they refunded my money for last couple of days. They gave me a hard time about checking out early one day so I ended up staying at my grandmother's house because the hotel was simply unacceptable and we came back early to check out early and got the refund.

Posted by , from New Jersey on Feb 22, 2020

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Comment from Hotel Management

Feb 24, 2020 by cs

Miguel: Please accept our sincerest apologies for the inconveniences experienced and rest assured that we will share your feedback with our Head Team as it help us to identify areas of opportunity to improve our guest experience and better serve you in the future.

About the Costa Bahia Hotel Paseo Caribe

Location 1 Calle San Gerónimo, San Juan, San Juan 00907

Property Features

Costa Bahia Hotel Paseo Caribe offers its guests a 24-hour fitness center, a terrace, and an elevator. There are 2 meeting rooms available. Public spaces have free WiFi. This 3.5-star San Juan hotel is smoke free.

  • 1 building
  • 95 guestrooms or units
  • 10 levels
  • Conference center
  • Front desk (limited hours)
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (12.5 km / 7.8 mi)

Room Amenities

Costa Bahia Hotel Paseo Caribe offers 95 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 11:30 PM. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 11:30 PM.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Costa Bahia Paseo Caribe Juan
  • Costa Bahia Hotel Paseo Caribe Hotel
  • Costa Bahia Hotel Paseo Caribe San Juan
  • Costa Bahia Hotel Paseo Caribe Hotel San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.