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4.7 out of 5

"Great historic location, loads of charm. Loved the courtyard bar and restaurant and wine and cheese each evening. " More

By a verified traveler on Mon 17 Feb 2020

Hotel Description

4.5-star luxury hotel near San Juan Gate

In shopping district

At this Old San Juan hotel, you'll be well placed to visit San Juan Gate and San Juan Cathedral, both steps away. La Fortaleza and Castillo de San Cristobal are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, LCD TVs

The 58 individually decorated guestrooms offer free WiFi and free wired Internet, as well as room service. LCD TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Queen Vista

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Garden Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel El Convento ratings based on 22 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel El Convento

Everyone (15) Couples (4) Family (4)
4 out of 5
Great historic location, loads of charm. Loved the courtyard bar and restaurant and wine and cheese each evening.

Posted by on Feb 17, 2020

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5 out of 5
Right in the center of old san juan within walking distance of the fort and churches and shopping. Loads of restaurants. Charming. However not t all wheel chair or walker friendly

Posted by on Feb 11, 2020

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5 out of 5
The property is amazing - authentically immersed in Old San Juan. The rooms are updated and clean, the staff is friendly and accommodating, and the location can’t be beat. It is worth every penny to stay here at least for one night.

Posted by on Dec 29, 2019

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5 out of 5
It is very nice kept for what it used to be el convento. They should re open the restaurant on the 2nd floor. clean the sheets little better. other than that very nice. staff very very nice, the cheese and wine very good every day. able to have coffee and tea all day and fresh fruits also good.

Posted by on Sep 3, 2019

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5 out of 5
Beautiful hotel. Perfect location in Old San Juan. A wonderful perk was the manager’s wine reception each night complete with various wine offerings, cheese, crackers and fruit.

Posted by on Jul 10, 2019

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5 out of 5
It was incredible being in the old convent. It was comfortable, quiet, and located in the heart of thriving Old San Juan. Hotel staff were amazing at accommodating our needs.

Posted by on Mar 22, 2019

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Comment from Hotel Management

Apr 3, 2019 by Raiza Medina / Revenue Manager

We will definitely share your comments with our staff, they sure go above and beyond!

4 out of 5
Perfect location. Views from rooftop pool fun. Excellent staff, helpful and friendly, especially George.

Posted by , from Miramar Beach, FL on Feb 10, 2019

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5 out of 5

Gorgeous historic hotel on a beautiful island!

Everything about our stay was wonderful. From staff that went above and beyond. To location in a gorgeous area with so many terrific restaurants and shops within walking distance. We will definitely be back for a longer stay!

Posted by , from North Carolina on Jun 29, 2018

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5 out of 5

Excellent location in Old San Juan

Pros: Everything.
Location: San Felipe del Morro Fortress, Museo de las Americas, Paseo de la Princesa, Catedral de San Juan Bautista and many more
My husband and I returned to El Convento President's Day week for a 3 day stay in Old San Juan. Across the street from the cathedral, the hotel's location is perfect for accessing the city's many tourist attractions, restaurants and shops. Old San Juan is on a hill and the slope is often steep so the hotel's mid-rise setting is a real plus. The hotel itself is quite elegant, rooms are large, attractively decorated and well-equipped. There are restaurant and bar options that are comfortable and inviting. Coffee, tea, water and fruit are available 24/7 on the 3rd floor which is also the venue for daily wine and cheese service at 6p. One of our favorite features of the hotel is the 4th floor open air patio with plunge pool and whirlpool hot tub. I've never seen it crowded and we've enjoyed the whirlpool especially at 6a as well as into the night. El Convento has a relationship with a beach hotel in the Isla Verde area - about a $25 cab ride - so if you want a day at the beach it is readily available (and a great beach it is, though we didn't leave the city on this last jaunt). Highly recommend.

Posted by , from Norwalk, CT on Feb 23, 2018

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5 out of 5

Great Hotel In Old San Juan

Pros: My room was beautifully decorated and included a terrarium with a sky light and roaring water.
Cons: Perhaps the Wi Fi but other than that there is nothing I would change in any way.
Location: The location allows you to walk to many attractions, stores, restaurants and venues. We walked several blocks to board a Ferry to the next town.
From the moment you enter this hotel you get a sense of its history and appropriateness for its location in Old San Juan. The hotel was at one time a Carmelite monastery restored in Spanish Colonial architecture and design adjoining the San Juan Cathedral Square. Beautiful rooms filled with rich history and old world handcrafted decor. The surroundings include beautiful outside verandas with tropical foliage very conducive for relaxation and fun. Gorgeous is an understatement. The staff excedes all expectations of professionalism and care. They go above and beyond their duty to insure your needs are met. They are prompt, warm, attentive, and very engaging. Any request is met with a smile and a willingness to assist you in any way possible, including helping my husband obtain transportation with Uber. I can not say enough of our experience there other than I will be returning there as often as I can in the near future.

Posted by , from Lancaster, PA. on Jan 30, 2018

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About the Hotel El Convento

Location 100 Cristo St, San Juan, 00901

Renovations + Closures

This property is closed until September 30 2020 (date subject to change).

Property Features

Hotel El Convento offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A library, a terrace, and tour/ticket assistance are also featured at the luxury Hotel El Convento. For a fee, parking is available. This 4.5-star San Juan hotel is smoke free.

  • 58 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Bar or lounge
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (14.2 km / 8.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel El Convento offers 58 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Hotel El Convento has 2 restaurants serving breakfast, lunch, and dinner.

Patio del Nispero - This restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Santisimo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Valet parking fee: USD 27 per day
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Convento
  • Convento Hotel
  • El Convento
  • El Convento Hotel
  • El Convento San Juan
  • El Hotel Convento
  • Hotel Convento
  • Hotel El Convento
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.