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4.0 out of 5

"Very friendly staff, it was very clean and comfortable as well. " More

By a verified traveler on Thu 16 Jun 2022

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Hotel Description

4-star beachfront hotel near Condado Beach

On the beach

Within a 10-minute walk of this Condado hotel, you'll find Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Sheraton Casino are also within 2 miles (3 km).

Business services

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling for business? Take advantage of the free WiFi in public areas, laundry service, and conference space. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and concierge services.

Standard Room, 2 Queen Beds, Bay View (PREMIUM QUEEN LAGUNA)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$309* Per night/room Jul 24 - Jul 25

Standard Room, 1 King Bed, Accessible, Bay View (PREMIUM KING LAGUNA)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Ocean View (PREMIUM KING OCEAN)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Ocean View (PREMIUM QUEEN OCEAN)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Condado Ocean Club - Adults Only ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Condado Ocean Club - Adults Only

Everyone (4) Couples (12) Family (7)
5 out of 5
Very friendly staff, it was very clean and comfortable as well.

Posted by on Jun 16, 2022

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4 out of 5
The advertized pictures shows a front beach hotel which is not true. The hotel does not have a beach, has lots of rocks and does not permit bathing because the dangers! Very disappointing for older folks like us looking for confort, instead have to walk to another location! Really bad, for sure will not come back to this hotel!

Posted by on May 17, 2022

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2 out of 5
On the plus side, the place is clean, almost antiseptically so. It’s like someone dumped a coat of white paint on what I assume from its shape and layout was an old Marriot property. Also, the guy who checked us in was very nice. Our room on the 5th floor had a nice ocean view through a large window that didn’t open. And the hotel was located on the main street in Condado with an easy walk to lots of restaurants. On the negative side is just about anything else. Perhaps it was our lack of understanding, and we thought “Adults Only” and the description provided by Travelocity meant a place where we could find someplace to enjoy quiet moments in the sun. Sadly, that’s not possible at the Condado Ocean Club. The pool and surrounding deck are tiny, and the pool was filled with people all day, standing shoulder to shoulder and drinking while a DJ played music so loud it rattled our fillings. My wife stuck her toe in the water and commented on how warm it was. I replied what with a pool filled with people who had been drinking all day, that wasn’t a surprise. Neither of us joined them in the pool. There was also a surprise at our first breakfast; the bill included a charge of $36 for our two coffees. It seems they charge for each refill and top-off as a fresh cup. When I pointed it out, they dropped the charge to $24, and I figured it wasn’t worth arguing any further. We do owe Travelocity thanks for helping us get a refund when we checked out early.

Posted by , from ARLINGTON on May 10, 2022

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3 out of 5
Beach area was AWFUL. No real amenities. $100 per night stay deposit unrealistic

Posted by on Apr 9, 2022

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Comment from Hotel Management

May 23, 2022 by Condado Ocean Club Management

I appreciate you taking the time to share this feedback with us regarding your stay. We are located oceanfront and invite our guests to enjoy seaside sunbathing. Our direct shoreline is quite rocky, and we recommend that you not swim in these waters. There are several swim-friendly beaches within walking distance. Our beach chairs, towels and umbrellas are available for your enjoyment. Our amenities includes GYM, Pool, room service, SOCIAL restaurant (breakfast, lunch, dinner, Sunday Brunch), The Deck Bar, Cabanas just to mention a few. Our security deposit of $100.00 per night is clearly stated on your confirmation letter prior booking and it’s a common practice in hotels all over the world. If no charges have been made to the room, this authorization will be fully refunded at check-out. I do hope you will come visit us again in the future.

5 out of 5
Loved the location, poll and accommodations. The staff and guests were all delightful.

Posted by , from WAUKEGAN on Mar 12, 2022

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Comment from Hotel Management

Mar 14, 2022 by Juan Castro - Revenue Manager

Thank you for your kind words regarding your recent stay with us! I hope to welcome you back soon!

4 out of 5

Posted by on Jan 30, 2022

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3 out of 5
Staff were friendly. Room was small for 2 people. Bathroom fan didnt work. No refrigerator or good coffee in lobby. Food at restaurant was over-priced. Music at pool in AM was fine, but later in afternoon became loud and techno...not good for relaxing.

Posted by , from BAYVILLE on Nov 28, 2021

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Comment from Hotel Management

Jan 4, 2022 by Priscilla - Social Media Manager

Hola Anthony, Our staff is amazing!! Thank you for taking the time to write this review, we are sorry for all the inconvenience this might've. I will share your comments with out team for improvements! We hope you give jus another opportunity to host you! Thank you

2 out of 5
Very disappointed with the hotel. Room maintenance service needs to be improved, to include emptying the trash, making the bed, and providing more than one towel per guest, and only providing the one towel when asked. They also need to think about having some kind of answering service, because calling to speak to someone will require several attempts.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Jan 4, 2022 by Priscilla - Social Media Manager

Hola Rhea, Thank you for taking the time to write this review, we really appreciate your feedback and I will personally share your comments with our team. We do hope you give us another chance in the future! Thank you!

4 out of 5
Staff was nice

Posted by on Oct 18, 2021

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Comment from Hotel Management

Nov 23, 2021 by Priscilla - Social Media Manager

¡Gracias! We hope to host you back soon!

4 out of 5
I enjoyed how helpful and friendly the staff was and how beautiful the property was maintained, the room was clean besides finding hair in my bed the first night I arrived and trying to find the maintenance man was a hassle but overall really enjoyed my stay and would come back

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 23, 2021 by Priscilla - Social Media Manager

Thank you for staying with us! We are sorry for the inconvenience this ma\ight caused, glad our staff could help! Hope to see you back soon!

About the Condado Ocean Club - Adults Only

Location 1045 Avenida Doctor Ashford, San Juan, PR 00907

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 2295 square feet (213 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Condado Ocean Club - Adults Only. Parking is available for a fee. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 2295 sq ft of conference space
  • 213 sq m of conference space
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Condado Ocean Club - Adults Only offers 96 accommodations with minibars and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided once per stay.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

SOCIAL - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

The Deck - This bar specializes in international cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby
  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 21
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Internet access
  • Faxes
  • In-room safe
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Uncovered self parking fee: USD 30.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serafina Beach Hotel San Juan
  • Serafina Beach San Juan
  • Serafina Beach
  • Serafina Beach Hotel
  • Condado Ocean Adults Only Juan
  • Serafina Beach Hotel Adults Only
  • Condado Ocean Club - Adults Only Hotel
  • Condado Ocean Club - Adults Only San Juan
  • Condado Ocean Club - Adults Only Hotel San Juan

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.